DI 135 The Future of Customer Experience: Balancing AI and Human Connections

Chris Hood, an expert in customer experience strategy, discusses how AI is reshaping the way businesses approach customer service and engagement. With over 35 years of experience, Chris shares real-world examples from brands like Discover Card and Taco Bell to highlight the importance of maintaining human-to-human connections in an increasingly digital world. He also explains why traditional customer journey mapping is outdated and how businesses must adapt to the ever-changing expectations of modern consumers. Keywords: Customer experience, AI in business, human connection, customer journey, Discover Card, Taco Bell, technology in customer service, digital strategy, multi-dimensional customer journey, customer engagement, artificial intelligence, customer-centric strategy, human-to-human interaction, business transformation, customer success, business development Hashtag: #CustomerExperience #AI #HumanConnection #DigitalStrategy #BusinessTransformation #CustomerJourney #TechInnovation #CustomerSuccess #AIinBusiness #CustomerEngagement #FutureofCX #BusinessDevelopment Learn more about your ad choices. Visit megaphone.fm/adchoices