Building Trust: A Conversation on Local Government and Transparency

In this episode of the Dover Download podcast, the first of two parts, Deputy City Manager Christopher Parker chats with Nate Bernitz, a field specialist for Community and Economic Development at the University of New Hampshire's Cooperative Extension, about transparency and public trust in local government. The conversation explores Dover's various approaches to building trust through outreach and engagement, including the Dover Download podcast itself, which Parker notes reaches a surprisingly diverse audience. They discuss Dover's commitment to transparency through detailed budget documentation, accessible staff contact information, and clear communication practices. Parker emphasizes the city's focus on customer service, particularly in "high-touch" departments like the City Clerk's office and inspection services. The discussion also covers how Dover adapted during COVID-19 by streamlining processes and creating more online services, such as permit applications and outdoor dining approvals. Throughout the conversation, both speakers highlight the importance of making local government more accessible and understandable to residents while maintaining effective service delivery.