Joining TNC’s podcast host, CTO Craig Northveth, to share her expertise is TNC’s Principal Consultant, Clare Tyndall.
In this episode Craig and Clare discuss TNC’s 4 key considerations for your CX strategy. This subject is topical now because customer expectations are changing, and legacy technology has serious limitations in our digital world.
There are several lenses through which to approach a successful CX strategy and our discussion focuses on the following:
Customer Lens
- Acceptance of digital channels
- Changing demographic
- Acquisition and retention opportunities
- Omnichannel
Operational Lens
- Hybrid working
- Cost challenge
- Agent experience
Technology Lens
- Legacy lifecycle
- Supplier landscape
- Rise of AI
Commercial Lens
- Business case complexity
If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.
https://www.networkcollective.co.uk/
https://www.linkedin.com/company/the-network-collective
Email: info@networkcollective.co.uk
Music by
Riptide by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4288-riptide
License: http://creativecommons.org/licenses/by/4.0/
Popular Podcasts
United States of Kennedy
United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com