December 13, 2019 • 37 mins
I was invited to join the VetCandy podcast, In Other News. Ever wonder what vets talk about behind the scenes? This is a podcast for veterinary professionals, but it has value for pet owners too. Check it out. It was really fun!
EPISODE NOTES: Sneak Peak Adventure
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EPISODE NOTES: Sneak Peak Adventure
Become a supporter of this podcast: https://www.spreaker.com/podcast/dr-kat-gone-to-the-dogs-pet-life-radio-original--6669375/support.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:02):
This is Pet Life Radio. Let's talk pets.
Speaker 2 (00:24):
Hey there, dog lovers, Welcome to Doctor Cat Gone to
the Dogs. I'm your host, Doctor Catherine prim and I'm
a small animal veterinarian that treats dogs and a dog lover.
My dog is well known here on Doctor Cat Gone
to the Dogs because her name is Sky and she
is perfect. So I recently had an adventure being invited
as a guest on the Vet Candy podcast where we
(00:48):
talked about making things better for dogs and cats in
their trips to the veterinarian.
Speaker 3 (00:54):
So we'll be right back.
Speaker 2 (00:56):
I'll let you guys have a little secret view into
you what my interview was like.
Speaker 3 (01:01):
We'll be right back.
Speaker 4 (01:07):
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Speaker 5 (01:34):
D I N O V I T E dot com.
Speaker 6 (01:41):
Let's talk pets on petlife Radio dot com.
Speaker 7 (01:55):
Welcome back, Welcome to another episode of vit Candy's podcast
in as a podcast to expand your idea of what
is impacting the veterinary world, veterinarians and all animal care
professionals as humans.
Speaker 8 (02:07):
We are your co hosts, Doctor.
Speaker 9 (02:09):
Gin and doctor Jason Chatfield.
Speaker 8 (02:11):
If you are not yet a vet Candy subscriber, why
not please subscribe for free today at my vetcandy dot com.
If you also want to shout out to doctor Jason
and me, you can reach us at Gin at myvetcandy
dot com.
Speaker 9 (02:24):
Or Jason at my vetcandy dot com.
Speaker 8 (02:27):
Great. Our topic today is happy veterinary visits.
Speaker 10 (02:33):
In other news, pets and owners get enjoy a vet visit?
Speaker 8 (02:37):
No way, Yeah, I mean I'm ready to hear some
great tips on that. I don't know about you, Jason,
but I've seen some some dogs that don't necessarily want
to be there never I mean well never, but rarely
see a cat who wants to be there.
Speaker 10 (02:52):
I was going to say cats are cats when I
get to the clinic for sure?
Speaker 8 (02:57):
Oh yes, they're special and there are there's a very
very narrow swath of owners who were ecstatic to walk
into my exam room.
Speaker 9 (03:05):
Right, that's true, yes.
Speaker 8 (03:08):
Yes, okay, So luckily there are smarter people than us
out there, very few.
Speaker 9 (03:13):
Let's make that clear. There's very few smarter people than us.
Speaker 8 (03:18):
But luckily today we found one. Yeah, we found one.
We have found one. So doctor kat Prim is joining
us today, Doctor Kat, how you doing?
Speaker 2 (03:26):
I am doing great. And I was going to say,
kats don't mind being in my exam room.
Speaker 8 (03:31):
Oh well, then I.
Speaker 9 (03:32):
Think we just get right to it. How on earth
did you manage that?
Speaker 8 (03:36):
Yeah?
Speaker 2 (03:36):
Well, I still have some cats that are afraid, of course,
but I make a point to not push the cat
to the point where it feels like it needs to
defend itself.
Speaker 3 (03:47):
But I also have some ideas for ways to make
that happen.
Speaker 2 (03:53):
And I call it be an animal that all the
veterinary professionals think like an animal and consider the way
the cat or even the dog might perceive your veterinary environment.
So I think that that is a good framework for
starting to make that visits better.
Speaker 8 (04:13):
Okay, doctor Prim, I can't go whole hog punintended whole hog,
as you clearly have and changed my name to doctor
dog because your doctor cat. Is that why you did
you start off ahead of us? That's what I'm thinking.
Speaker 2 (04:27):
Well, I think you need to talk to my parents
because they named me this.
Speaker 9 (04:32):
And then said you have to be a feline lover. Right,
that's correct, and you have.
Speaker 3 (04:36):
To it was understood.
Speaker 8 (04:39):
Yeah, it was understand It's understaid. So I guess we're
gonna maybe hear some tips from you, maybe like I
don't know, some five tips. But wait, wait, I digress.
Hang on, stop the bus, stop the bus, newstounds. I
would like to know, doctor cat, where are you coming
to us from today? Where are you located?
Speaker 11 (05:00):
I am in Tennessee, In Tennessee, okay, So I think
that we should probably go ahead and make sure everyone's
aware that you're in Tennessee and you have a lovely
exam room.
Speaker 8 (05:10):
Clearly, as you mentioned, I am at the farm and
candy verse. Prepare yourselves. Doctor Jason has exited the basement.
Speaker 10 (05:18):
I exited the basement. I came to the service. Now
I'm uh, and he's in Miami, but not in the basement.
We'll just leave it at that. Not in a base
graduated out of the basement.
Speaker 8 (05:26):
Already a friendlier place, already a friendly place. So before
you get to your tips, are these going to be
tips for me as a practitioner or for owners to do?
Or am I supposed to give a memo to the pets?
Speaker 10 (05:39):
Like?
Speaker 8 (05:40):
Who are these tips going to be for?
Speaker 2 (05:42):
Well, they are for anyone who is a human and
can listen to them. And it is just sort of
a framework for considering the way a pet might perceive anything.
It doesn't have to be a veterinary hospital, per se.
It could be anything any stressful or potentially stressful event.
Speaker 3 (06:01):
So I'd like to.
Speaker 2 (06:02):
Divide it into the animal's senses. And the first sense
that a pet uses when they perceive something is their site,
or maybe not the first, but the first one. I'm
going to talk about the way we look or hear
to the pets.
Speaker 8 (06:19):
Okay, now I have to worry about the cat's opinion
of my fashion choices for a Tuesday? Is that what you're.
Speaker 2 (06:26):
Telling me, well, how does your environment look? You know,
if someone's coming into your animal hospital and they've got
their cat in a box and they set the box
down and the second client's nosey pug is snorting, right,
in the door of the cat carrier, or or maybe
(06:46):
maybe there is a dog that is lunging and barking.
Speaker 3 (06:49):
I mean, you know, what.
Speaker 2 (06:50):
Does that look like to a cat to be back
into a corner that way.
Speaker 10 (06:54):
It's what she's saying, is stub being such a narcissist.
It's not all about you. There's much more involved than
what you, as a veterinarian looks likely. That's a very
good point and well made. Oh it's an entire environment.
Speaker 8 (07:05):
I love that totally appropriate description of the pug seeing
the world with their nose first, right, snarfling, snooting into
the crate. That's excellent point.
Speaker 9 (07:14):
Yeah.
Speaker 8 (07:14):
Even I'm not a cat, and I don't think I
would enjoy that, But what about the pug? So you're
telling me now, also I should kind of look at
it through the pug's eyes.
Speaker 2 (07:23):
Also, yeah, I think that you should. I've even encouraged
people to go through their animal hospital or their environment
and maybe even take their cell phone on a selfie
stick or something and put it down at the level
the pet seas and look at stuff that could be
a threat.
Speaker 3 (07:41):
Are there things that look scary? Are the assistance?
Speaker 2 (07:46):
Like for example, on Halloween, my assistants love to wear
costumes and headgear and things, and I'm like, nah, I
don't think that that's a really good idea when we're
seeing patients, because that seems scary to puppies and kittens
and you know, just they don't like to change.
Speaker 9 (08:02):
Yeah, they don't.
Speaker 8 (08:03):
Well, neither to humans, frankly. But however, you know you're
right on because I've seen dogs that are that are
perfectly happy with the person, and the person puts on
a baseball cap and they flip out.
Speaker 9 (08:15):
The whole world changes.
Speaker 8 (08:17):
Oh yeah, the whole world changes exactly. I'm not really
sure that I want to get down on the floor
level and see the dust bunnies that are all over
the place, but I do get your point, and so
listen a whole lot.
Speaker 9 (08:31):
I don't know.
Speaker 10 (08:31):
I think that's not a bad idea that I would
probably not even have the selfies of.
Speaker 9 (08:35):
I would make anyone get down and see it. You're
expecting these animals be comfortable.
Speaker 10 (08:38):
We might as well see what they see and put
yourself physically physically.
Speaker 9 (08:41):
In their position.
Speaker 10 (08:42):
I think that's an excellent idea, and have the entire
staff do that and then video it.
Speaker 8 (08:46):
Of course, the staff and then myveagcandy dot Com.
Speaker 9 (08:51):
Absolutely everyone crawling around looking. But that's a very good point,
it is.
Speaker 3 (08:55):
So we made a video.
Speaker 2 (08:57):
We took one of my team members dogs and we
put a GoPro camera on his head and we walked
him through the animal hospital and we did a mock
Here's what you see when you walk in the front door,
here's what you see when you go into the exam room.
When we did a mock visit, and it was very
eye opening for me.
Speaker 8 (09:15):
It really was.
Speaker 9 (09:17):
This is why we said you were smarter than us.
Speaker 10 (09:19):
We of course would have been on the ground with
our phones looking like a bunch of fools, and you
just said, why not just your technology and put it
on the dog or the cat.
Speaker 9 (09:26):
That's fantastic.
Speaker 10 (09:28):
Yes, that's awesome, all right, So we like your first one.
Speaker 9 (09:30):
That is an excellent, excellent, great one.
Speaker 8 (09:32):
That's a great one. Okay, And actually I should mention
to everybody that doctor prim is not just doing a
podcast with us to talk about this, but in the
candy verse, we think that it's so important that pets
and their owners enjoy the veterinary visit that there's actually
a guide to happy customers that vet Candy has out
and it's a free download, so you can download it
(09:54):
for your self. If you're a pet owner, you could
take it to your veterinarian. That'd be a bold up
as an owner people, yeah, or as a veninarion. You
can download it, share it with your stab kits and
my ideas. It's at midvatcandy dot com, slash Happy and
doctor prim and actually that Candy's own founder and CEO,
doctor Joel Lopez, worked on that together. So all right,
(10:17):
so number one, we have see your world as they
see it. What's your second tip?
Speaker 9 (10:22):
Okay?
Speaker 2 (10:22):
The second way that I think is helpful is to
hear the world the way they hear it. So have
you ever been at work and maybe there's a dog
dropped off.
Speaker 3 (10:35):
In the treatment area or in the ICU that is going.
Speaker 2 (10:40):
And then you have a cat come in and the
cat hears it and it's just ultra stressful. So you
have to think about what do they hear? Do they
hear your phones ringing crazily? Do they hear other patients vocalizing?
Do they hear your team members on break in the
back singing or you know, stomping?
Speaker 3 (11:00):
What do they hear?
Speaker 2 (11:00):
And I think that that is really important and possibly,
you know what are your clients hearing too, and.
Speaker 8 (11:07):
So that's important everywhere you go. I was at the
dentist one, sitting in the exam room, and I love
I love my dentist, nothing ever hurts. He's fabulous, and
so's my hygienist. But you could hear the drill and
the lobby and they were working on somebody and then
it sounded like somebody groaned or moaned or whatever, and
then there was another noise, like a scream. I can't
(11:28):
imagine what was going on back there. The dude guy exited.
He exited the.
Speaker 9 (11:33):
Lobby too, that's great.
Speaker 8 (11:37):
He was a no show for his appointment because he
couldn't handle the sound effects coming from the back.
Speaker 10 (11:43):
But I think I think just made her point right,
and the point all these things and they think, you know,
what on earth is happening? Does a scary place and
they want to leave, but they can't, so they just
get really stretched out such.
Speaker 2 (11:54):
Exactly exactly, yes, and it puts them in a fight
or flight situation where they feel like they have.
Speaker 3 (12:01):
To defend themselves.
Speaker 2 (12:02):
And that is a risky situation for everyone, for pet owners,
for the pet obviously, and for the veterinary team. For
an animal to feel like it's going to have to
defend itself, that's a bad situation.
Speaker 8 (12:15):
Oh yeah, because they can't flee because you know. So okay, great,
let's see, we've done sight, we've done hearing, and so
what's next.
Speaker 2 (12:22):
What about what do they smell? So as human beings,
yes you are, and I'm glad that you're picking up
on that. So we don't perceive smells the way pets do,
but we do smell things. I mean, if you'd gone
to your dentist office and it smelled terrible, I mean,
(12:43):
if you smelled blood, wouldn't that have made it even.
Speaker 8 (12:50):
Content? Right?
Speaker 11 (12:52):
Right?
Speaker 8 (12:53):
Well?
Speaker 11 (12:53):
Okay, yikes, yeah yeah, So think about it, you, Jason.
Speaker 8 (13:01):
This is what I'm telling you about personal hygiene.
Speaker 10 (13:03):
Oh great, I had to bring that up. But whatever,
It's a podcast, not a smell a cast.
Speaker 8 (13:09):
All right.
Speaker 2 (13:10):
So think about the way you remember things that are
associated with sense.
Speaker 3 (13:15):
Someone posted on Facebook.
Speaker 2 (13:17):
That there is a new mural at my Veterinary college
in the large Animal corridor and when I saw that,
I could smell dmso in my memory. So I mean,
we underestimate how important smell is to the way pets perceive.
And on a side note, there are also chemicals that
(13:37):
pets can perceive that are not specifically odors, but are
fear amones, and that can make a huge difference as well.
Speaker 8 (13:46):
Like what do you got an example of one of those?
Speaker 2 (13:48):
I do you know how when your cat is loving
you and rubs on you, rub your rubs or face on.
Speaker 3 (13:55):
You all the yet those maybe cat doesn't love him?
Speaker 2 (14:02):
Yeh, go ahead, but that's actually depositing a fearomone on
you that identifies you as a treasured affiliate or a
safe place. Yeah so same treasured, Yes, treasure.
Speaker 8 (14:19):
Me and Bruno mars right, brunos things about me because
I'm treasure.
Speaker 2 (14:22):
Yeah, okay to your cat, maybe to your cat, which
is why we have cats and dogs.
Speaker 8 (14:29):
That's right, Okay.
Speaker 2 (14:31):
Interesting, So these chemicals have been created in a lab
in a synthetic version, and we as veterinary professionals and
pet owners can utilize this synthetic version of the fearomone
to help cats feel safe in places that we need
them to be. So maybe they're a cat carrier, maybe
the car, maybe the veterinary hospital. But we can take
(14:54):
advantage of the science of fearomones to help make anxiety
better for pets.
Speaker 8 (14:59):
Excellent.
Speaker 10 (15:00):
So I listen, I've heard about these things and used
them or whatever. But what and you think that they
really work? Because there's a bit of controversy. I think
that controversy. But there's always the nay says, Oh, they
don't work, that's just people trying to get you to
spend money.
Speaker 9 (15:10):
But you stand by it. Correct you say, use them.
Speaker 10 (15:14):
It doesn't hurt and will most likely improve your cats
and dogs are just strictly.
Speaker 2 (15:18):
Cats, dogs and cats, you know what. I'm kind of
I'm a naysayer too. I'm really skeptical because I feel
like there are lots of things out there, but this
is not one of those things. Because I have seen
this work and it doesn't work the same for every
cat or every dog. But I have a Laborador retriever
patient that she expresses her anxiety with hyperactivity and hypervigilance.
(15:42):
And I sprayed one of these synthetic fear amones on
a bandana and I put it around her neck and
it was instant.
Speaker 3 (15:50):
I mean I was even amazed.
Speaker 2 (15:51):
She liked instantly, And the owner said, oh, can I
get some of that?
Speaker 8 (15:59):
Yes, we're bottle it and selling it out of the back. Yes,
near the man employed as a carnival barker. No, I'm
just kidding. Hey, so you guys, like, what, doctor Kat,
is there any smell? Because you know, veterinarians, we have
to smell everything, right, we gotta smell all kinds of stuff.
Are there any smells that you can't stand?
Speaker 1 (16:17):
Like?
Speaker 8 (16:17):
What smell is that you can't stand?
Speaker 3 (16:19):
There are?
Speaker 2 (16:20):
And that things are things that I have associated negatively.
So that's kind of my point, Like, think about I
don't know all the veterinarians and veterinary professionals like this.
Speaker 8 (16:30):
What what is that smell? Doctor prim We're gonna a
little personal tell me the smell.
Speaker 3 (16:35):
What about I hate the smell of pseudomonous bandages.
Speaker 8 (16:38):
That is so oddly specific, but.
Speaker 9 (16:41):
Very true, very true.
Speaker 10 (16:44):
Challenge you to find someone who likes that smell basically,
he doesn't hate that smell.
Speaker 8 (16:49):
Any smell that makes you wretch.
Speaker 10 (16:51):
Any smell that makes me wretch associated with veterinarians, animals, anything. Well,
as soon as you brought DM sew up, I sort
of I sort of started, you know, dry heaving a
little bit.
Speaker 9 (17:04):
Yeah, yeah, so.
Speaker 10 (17:05):
I think that's but I think that's more associated with
school and a large animal clinics, and I don't want
to say bad things about it, but that.
Speaker 9 (17:11):
Brings up some difficult times in my life.
Speaker 8 (17:13):
Yeah, it's true, it's true. It's true. All right. So
now that we did the negative smell, what's the happy
smell for you guys? Well?
Speaker 2 (17:21):
I like lavender, and actually studies have shown that dogs
like lavender too, and cats possibly that those smells can.
Speaker 3 (17:31):
Be calming for pets.
Speaker 2 (17:32):
Now, it's not like you're going to whip out a
lavender plant and all of your patients are going to
become catatonic. It's not like that, but it is something
that might be calming, that's easy to do, and it
causes no harm.
Speaker 8 (17:44):
So yeah, I like that. Interesting Jason, your chocolate, well, not.
Speaker 10 (17:50):
Anything chocolate, of course, but so like leather, Like I'm
being serious here, like leather.
Speaker 9 (17:55):
Leather smells great? Right? A boot shop attacked?
Speaker 10 (17:58):
Not that I'm a cowboy, but down my pretend I am,
and go to a boot shop.
Speaker 9 (18:02):
It's fandastic. I love it. That's a little too personal
for me. We can move on with some other stuff.
Speaker 2 (18:07):
But no, no, what about what about a high end
car with leather upholstery.
Speaker 9 (18:12):
Of course, that's great.
Speaker 8 (18:14):
Yeah, he's turning red. Now look at him? Look at him. Oh,
y'all can't see him. He's the lovely shade of shar
truce right now.
Speaker 9 (18:21):
I don't even know what that is. Love it?
Speaker 8 (18:23):
Okay, all right, So back to on task here, people,
so that we can get through our text.
Speaker 9 (18:28):
The person who's asking us about smells great.
Speaker 8 (18:31):
We'll just asking because everybody has, like you know, I've
smelled a lot of stuff, right, and I can tolerate
a lot of it. But there's two things, you know,
and then everyone has a happy smell. I'm always interested
in what people's happy smell is.
Speaker 2 (18:42):
Okay, so let's take a quick break and we'll come
back and here the rest of my that candy adventure.
Speaker 3 (18:49):
We'll be right back.
Speaker 12 (18:57):
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Speaker 5 (19:36):
Let's talk past it, Let's pets pfe Radio, Hetlife Radio,
pet Life Radio dot Com.
Speaker 3 (19:53):
Welcome back to Doctor cat Gone to the Dog.
Speaker 2 (19:56):
I am back with a little more of my can
the adventure on the podcast with doctor Jennifer Chatfield and
doctor Jason Chatfield talking about making veterinary visits better for dogs.
Speaker 3 (20:09):
So here we go.
Speaker 8 (20:11):
Okay, we're talking with doctor Catprim and talking about some
ways to make happy veterinary visits for patients and for
owners and for veterinarians. Frankly, so we have two left.
You've done sight, hearing and smell, Doctor Prim, lay it
on us. What's the next one? So?
Speaker 3 (20:28):
What about taste?
Speaker 8 (20:29):
Okay? I don't like for patients to taste the veterinarian.
I just think that I've already lost the battle.
Speaker 9 (20:38):
Again again.
Speaker 10 (20:40):
Stop being such a narcissist. I don't believe she's talking
about you.
Speaker 8 (20:44):
Okay, all right, Okay, Okay, you wait about.
Speaker 2 (20:48):
If they associate you with things that taste good, like
maybe you always have treats in your pocket, because then
you address more than one sense because they can smell
the treats. My patients know, I carry a basket and
it's got treats in it, and it's also got my
(21:09):
stethoscope in it and some of the other things, my
otoscope and stuff in there, and so that all of
my tools smell like the treats and they all come
from the basket with the treats. So if I walk
into my exam room and it is a patient that
I have seen before, they're happy to see me, which
I take very personally.
Speaker 3 (21:28):
Even though I.
Speaker 2 (21:29):
Realized that is the basket, I still feel like, you know,
they're happy to see me, and anyway.
Speaker 9 (21:35):
They are because you have the basket.
Speaker 2 (21:37):
Do not tell me otherwise. It's not the basket, it's me.
So yes, taste is something that we use to our
advantage every single visit.
Speaker 8 (21:46):
Okay, but how many cats actually, because I have trouble
with cats and my own cat, like she well, she
wouldn't take a treat from anybody, even me hardly. She
was weird like cats at the vet. In my experience,
they don't take treats very well. So how do you like,
do you have cats that actually accept the treat from you?
Speaker 3 (22:02):
I do.
Speaker 2 (22:03):
I do have cats, especially if they have grown up
see us, yeag, so that they know that that's coming
and they're anticipating that. But with cats, sometimes the treats
you just have to try everything. There are to ways
and other stuff with cats that we can use. But yeah,
if they smell you know, cheese, spreadable cheese, or they
(22:24):
smell good things, it puts them in a better place emotionally.
Speaker 8 (22:29):
I think the emotions of the cat. I love it.
I love it. Things we cannot control, right, the emotions
of the cat. Okay. So so we're down to the last,
the last sense based tip. So what is that that's
going to be touch? Right, because that's the only one left? Right?
Speaker 2 (22:46):
Very good that I think you get a star?
Speaker 8 (22:52):
Yeah, excellent, thank you? Okay, So what is that going
to look like for us in the exam room?
Speaker 2 (22:57):
So I kind of modify touch a little bit and
just say feel what do they feel? We have to
do things to them as veterinarians that don't feel good,
and that's that's a hurdle. So we use distraction when
we're administering vaccines or injections, when we're doing things that
might be perceived as not fun. Then we just sort
(23:21):
of displace that onto some of these other senses to
distract from that interesting.
Speaker 8 (23:27):
And you know, pediatricians do a lot of this stuff too,
because like if you're going to give a kid a shot,
most kids, although I've met a few that stare at
the like the administration site for the shot of Jason,
you know, some of them and I do, and then
others like me, I, you know, I can't look when
they're giving it, but I have to. If I'm distracted,
(23:47):
maybe I don't feel that pope. So I think that's a.
Speaker 10 (23:50):
Good How do you distract them? How do you distract
a cat while you're giving them an injection? What's one
example of how you can do that with with other sinses?
Just pet them some more nice, scratch them on the chin.
Speaker 9 (23:57):
What.
Speaker 2 (23:58):
Well, First, with cats, I always make make sure that
I let the cat choose where it's going to be.
Some cats want to stay in their carrier, so I
encourage all of my cat owners to have a carrier
that opens on the top, so I can reach in
and do what I've got to do. But I have
a window perch in the window of my cat exam room,
(24:19):
and very very often my cats will sit there and
there's a bird feeder right outside and watch the birds
and not even notice the vaccines at all. So they're
really brave. Cats are really brave, maybe braver than dogs.
Speaker 9 (24:34):
What I think, there's zero question about that. I don't
even know what's bringing that up. The least brave cat
is braver than the bravest dog.
Speaker 2 (24:44):
I mean maybe maybe maybe it's an adaptation, not a choice.
Speaker 8 (24:49):
Right, So let me so let me ask you this
since you're on because I know that the market so
as a veterinarian, that the market has changed and we
have this for lower volume vaccines. And I know we're
talking a lot about about cats, because frankly we're talking
with doctor cat. But what do you think about that?
(25:09):
Is that something that practitioners should consider or clients maybe
should inquire if their veterinarian carries the low volume vaccines?
Are those better or like, what do you think about that?
Speaker 2 (25:20):
Well, you know, I think it's all about the tools
that you choose. And like I said, you know, having
your stethoscope, smell like easy cheese or you know those
kinds of things. And I think the type that scene
that you choose could play a role as well. Choosing
the lower volume ones could potentially be more comfortable. Definitely
lower gauge needles, and always change the needle, because by
(25:43):
the time you've reconstituted a vaccine and punched through two
rubber stoppers, it's not going to be as comfortable.
Speaker 3 (25:50):
So a new lower.
Speaker 2 (25:51):
Gauge needle, a vaccine that is high quality, ultra filtered,
lower volume, those are all things we could consider to
be an animal and think about what this is like
from our patient's point of view.
Speaker 8 (26:02):
But I think it's also important from the veterinary standpoint
that we don't just get in kind of tunnel vision
looking at what's comfortable for the patient, because frankly, one
of the things we do most often is thank goodness,
are preventive medicine or wellness visits right where we're doing
a lot of vaccination. We have a lot of preventive
health tools available for pets, and so I think it's
very important that we select not only when that's comfortable
(26:25):
for the patient, but when that's proven, you know, proven efficacious,
et cetera. Because you know, in the candy verse, you
guys are aware of my love for infectious disease but
also my firm allegiance to vaccine prevention, and so I
think it's important that if you're going to pick a
low volume vaccine in order to make it an easier administration,
(26:46):
and you're going to use the small gage needles, as
doctor Prim suggests, I think it has to still be
a proven efficacious vaccine. When you say, doctor.
Speaker 2 (26:54):
Prim, absolutely, it's not going to be using one in
an offline. Use one that's proven and that is packaged
and intended to be a lower volume vaccine.
Speaker 3 (27:06):
Absolutely.
Speaker 8 (27:07):
Yeah.
Speaker 10 (27:07):
Those are all interesting questions, and it's nice to talk
about science, but I have the really the most important
question I think is on everybody's mind.
Speaker 9 (27:13):
Here are you're ready? And it's going to answer a
lot of questions here.
Speaker 8 (27:16):
Compair yourselves?
Speaker 9 (27:17):
All right, doctor Prim?
Speaker 10 (27:18):
What color should I paint my exam rooms and my lobby?
I mean that's got to go on everybody's mind, right.
There's a lot of discussion about this. Do you have
an insight as to what can help me with my
or the camera? What's gonna calm all the animals down
to humans.
Speaker 2 (27:35):
I decided I was going to paint my kennel and
I was gonna do it like a preschool and I
was gonna make it really cheerful. And it was green,
like a crayon, green and red and just really cheerful.
And that also a really bad idea.
Speaker 10 (27:50):
So why well why, I mean, we laugh, right, but
why was it about idea?
Speaker 9 (27:56):
Do you get cause a change in behavior?
Speaker 3 (27:59):
I don't know. I can't say for sure.
Speaker 2 (28:01):
I didn't do a scientific trial, but it kind of
made it sort of stifling and scary in there. Now.
Studies do indicate that certain colors can be inflammatory, and
if we think about it, you know, the bullfighters wave
a red flag, you know. So, although you have choices,
but I have chosen to paint my facility in soothing colors,
(28:23):
colors that are thought to be calm, not only for.
Speaker 3 (28:26):
The pets but for the clients.
Speaker 2 (28:29):
So, because it's an anxious time to be at a
veterinary hospital, I have soothing music. I have calm, soothing
colors on my walls. I don't wear a white lab
coat because everyone is associated that white coat syndrome, you know,
that makes everybody on edge. I don't do that, So
you're kind of jesting, but I have validity to that, No.
Speaker 10 (28:50):
Actly, not jesting that there's been many discussion should be
painted a light blue?
Speaker 9 (28:53):
Should paint it like yellow? And you know I think
that and gray. They swear by blue and.
Speaker 10 (29:01):
It for birds, especially birds, and blue makes them super calm.
And you know, I'm sort of a conservative kind of
person and I'm not going to paint it red, right,
I don't think anybody. Look, there may be you know,
I didn't know if you knew of any some subtle
differences between yellow and blue and gray.
Speaker 9 (29:15):
And I was assuming that, you know, the calmer the color,
the better for everybody.
Speaker 10 (29:19):
But just thought i'd ask, since I have the you know,
the expert here on the line the.
Speaker 2 (29:22):
Blue from the sky that makes complete sense to me
for birds.
Speaker 8 (29:26):
Uh huh, sure, well, and then so then I have
another question too, And I mean, I guess maybe you've
given us the information that I could arrive at an answer,
but because of the way that you have tied it
all back to the five senses. But you know, I
guess it was a handful of years ago, well not
a handful now, it's been a while, A giant handful,
(29:47):
right Like, it's like like the yeah, the giant that
Jack found at the top of the bean stock his
hand full of years when we started recommending that practices
separate cats and dogs as they're waiting for their visits.
And so if you know, some practices will have like
cats on this side of the waiting room and dogs
(30:10):
on the other side. Is that separated enough? Like, what
should I do if I really want to use that
as one of my tools to make it a better
visit for both dogs and cats? How like, how far
do I have to go?
Speaker 2 (30:24):
Well, I actually kind of eliminated my waiting area, my
reception area when I remodeled my practice.
Speaker 9 (30:31):
That's pretty foar.
Speaker 2 (30:32):
Yeah, so I have a small retail area, but it
is not a place where live animals wait.
Speaker 3 (30:40):
That's a recipe for disaster.
Speaker 2 (30:42):
You've got cats in boxes, dogs on leashes, bottlenecks of clients.
Speaker 8 (30:46):
Doctor prim you don't have to tell me. I love
everything infectious. I am fully aware of the peatrie dish
known as the lobby right.
Speaker 2 (30:55):
Well, so mine is minimized and when the clients and
we schedule, you know, in a way where we kind
of know who's coming. But when a client arrives, especially
with a cat, we put them directly into the exam
room so the cat doesn't have to experience the dogs
because I treat dogs and cats.
Speaker 8 (31:12):
Uh huh uh huh. So so just separating. So do
you have is that exam room like only for cats?
It is okay, So a dog never comes into that
feeline paradise known as your exam room.
Speaker 3 (31:25):
Never does a dog go into the cat room.
Speaker 2 (31:27):
Occasionally we get really full and a cat will have
to go into an exam room that has been attended
by a dog, But never does a dog go into
the cat room.
Speaker 9 (31:36):
Whoa, whoa.
Speaker 8 (31:38):
The cats are loving that.
Speaker 3 (31:40):
Wow, they do seem to.
Speaker 2 (31:42):
And it's got a window with the window seat, like
I said, so, and it's kind of.
Speaker 9 (31:45):
Oh yes, and then bring that up. I forgot about that.
I think that's the number.
Speaker 10 (31:49):
That is such an awesome and maybe I'm just way
behind the times, but it's such an awesome addition if
you can do that.
Speaker 9 (31:54):
That just I've never seen one. But just thinking about
a window.
Speaker 10 (31:57):
Seat for a cat while you're doing an exam, I mean,
excellent with a bird situation on the outside.
Speaker 9 (32:01):
I just well thought of if the sun I love
to see how in action that's fantastic.
Speaker 8 (32:06):
And also if the sun could shine like all day
long on that window seat so that the cat could
bask a little bit.
Speaker 10 (32:12):
I'm assuming that she has a fake son on the outside,
so even on rainy days, there's a sun there, right,
So right.
Speaker 8 (32:17):
We are thinking that doctor prim might control the sun,
the moon, and maybe maybe some of the stars could
be These are incredible tips, and you know, as an owner,
I think that I would start to look for these
little you know these because they're kind of subtle things
that you're describing. They're not they're not super hard to do,
so I would think that most practitioners could do it.
(32:39):
So as an owner, I might start looking for that
in a practice. I mean, do you recommend that for
owners to.
Speaker 2 (32:45):
Look for a practice that prioritizes the way their pet
sees things?
Speaker 3 (32:49):
Yeah?
Speaker 10 (32:50):
I mean when you say it like that, why would
you go anywhere else?
Speaker 8 (32:57):
Hello? Hello? Yes? And so that leads me actually to
my other My other tip for those in the candy
verse who are listening, is that in our Vet Candy
Guide to Happy Customers, there's also lots of great marketing
tips for practitioners and practice managers, and I think as
an owner you can use that guide. You could just
(33:18):
reverse those and instead of doing taking those actions, I
think you look for a practice that's taking those actions.
And those again are from vet Candy's own founder and
CEO and marketing guru, doctor Jill Lopez. She's gathered those
from folks such as doctor Prim and and through her
own experience, and I think I think that's a little
(33:38):
bit of a novel approach looking for marketing that. So, okay,
doctor Prim, is there any one tip that you think
practitioners miss all the time that you want to share
with us as we come to a close on our
discussion of happy veterinary practice visits.
Speaker 2 (33:55):
Well, you know, it's be an animal, right, So I
think that the one thing that is missed most. And
I'm in my practice now a lot, and I'm not
in a lot of other practices, but I think addressing
the fear of existing patients in addition to the one
that you're seeing right that minute.
Speaker 3 (34:13):
Is something that's easy to do, like.
Speaker 2 (34:15):
Your post surgical patients which are experiencing some anesthetic excitement
phase or what have you, and then the ones coming
in the front door hearing that I think addressing the
issues of the pets that.
Speaker 3 (34:28):
Are already there.
Speaker 2 (34:29):
Or maybe you have a boarding dog that is anxious
in the boarding kennel and here you come with another dog,
and then everybody's anxious and it just becomes sort of infectious. Ah.
Speaker 8 (34:39):
It's like my niece and my two nephews. If one
of them was screaming in unhappy, if would get all
over the other one. Isn't that right, Jason?
Speaker 9 (34:46):
That never happens. I don't. I don't know what you're
talking about.
Speaker 10 (34:49):
That's I use pheromones and blue paint and all kinds
of good smelling stuff, so they're very calm.
Speaker 9 (34:59):
I just ca Okay, you got a word too.
Speaker 8 (35:03):
That's why ant Jen's their favorite. Yeah, okay, but I digress.
But still it is. I think, as you mentioned, doctor
prim these are easy things that I think everyone can
tailor to their practice or tailor for their pet. Because
I think the great Dane is going to see something
a little differently than the frenchie, and and the cat
sees it different than everybody else. So I think that, uh,
(35:25):
that's how we have to we have to approach this
sort of thing. So doctor Jason do you have any
other parting questions for doctor Prim?
Speaker 10 (35:32):
While I am looking forward to the video of everyone
crawling around on the clinic floor different levels with a
camera on their head, just to show the commitment that
the staff.
Speaker 9 (35:41):
Has to making the animal. Now it shows you put
that on a loop, right. That is awesome, That is fantastic.
Speaker 10 (35:46):
Look what week how much we care about, you know,
the comfort for your animal while they're in this clinic situation.
Speaker 9 (35:51):
So really good. I want to see that on on
the website very.
Speaker 8 (35:54):
Soon, Jason, I want to see that on Facebook watch
for vet Candy. I want to see you check out yep,
checking out a clinic for doctor Prim's tips on be
an animal.
Speaker 9 (36:04):
There's no problem, doctor Prim, send me ticket. I'll come
right over there and do it right now. No problem.
Speaker 3 (36:09):
Well, you wouldn't find anything scary in my clinic.
Speaker 9 (36:12):
You need to find it a different Yeah, that's right. Well,
you know, quality control, quality controls. What's the name of
the game.
Speaker 8 (36:19):
That's right, that's right. Well, thank you doctor Prim so
much for joining us today and enlightening us in the
Candy verse how we can really make the world a
much happier place for our patients and for our pets
and in the end, for our veterinarians.
Speaker 3 (36:36):
Okay, dog lovers.
Speaker 2 (36:37):
I hope you enjoyed the little window into my adventure
on that Candy podcast with doctor Jennifer Chatfield and doctor
Jason Chatfield, and I want to thank you for listening
to Doctor Kat Gone to the Dogs. Also, I always
want to thank my amazing producer Mark Wincher because without him,
we wouldn't get to have these fun adventures. So everyone
(36:58):
go out there and raise the rough.
Speaker 6 (37:01):
Let's Talk Pets every week on demand only on Petlife
Radio dot com.
This is Pet Life Radio. Let's talk pets.
Speaker 2 (00:24):
Hey there, dog lovers, Welcome to Doctor Cat Gone to
the Dogs. I'm your host, Doctor Catherine prim and I'm
a small animal veterinarian that treats dogs and a dog lover.
My dog is well known here on Doctor Cat Gone
to the Dogs because her name is Sky and she
is perfect. So I recently had an adventure being invited
as a guest on the Vet Candy podcast where we
(00:48):
talked about making things better for dogs and cats in
their trips to the veterinarian.
Speaker 3 (00:54):
So we'll be right back.
Speaker 2 (00:56):
I'll let you guys have a little secret view into
you what my interview was like.
Speaker 3 (01:01):
We'll be right back.
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Speaker 6 (01:41):
Let's talk pets on petlife Radio dot com.
Speaker 7 (01:55):
Welcome back, Welcome to another episode of vit Candy's podcast
in as a podcast to expand your idea of what
is impacting the veterinary world, veterinarians and all animal care
professionals as humans.
Speaker 8 (02:07):
We are your co hosts, Doctor.
Speaker 9 (02:09):
Gin and doctor Jason Chatfield.
Speaker 8 (02:11):
If you are not yet a vet Candy subscriber, why
not please subscribe for free today at my vetcandy dot com.
If you also want to shout out to doctor Jason
and me, you can reach us at Gin at myvetcandy
dot com.
Speaker 9 (02:24):
Or Jason at my vetcandy dot com.
Speaker 8 (02:27):
Great. Our topic today is happy veterinary visits.
Speaker 10 (02:33):
In other news, pets and owners get enjoy a vet visit?
Speaker 8 (02:37):
No way, Yeah, I mean I'm ready to hear some
great tips on that. I don't know about you, Jason,
but I've seen some some dogs that don't necessarily want
to be there never I mean well never, but rarely
see a cat who wants to be there.
Speaker 10 (02:52):
I was going to say cats are cats when I
get to the clinic for sure?
Speaker 8 (02:57):
Oh yes, they're special and there are there's a very
very narrow swath of owners who were ecstatic to walk
into my exam room.
Speaker 9 (03:05):
Right, that's true, yes.
Speaker 8 (03:08):
Yes, okay, So luckily there are smarter people than us
out there, very few.
Speaker 9 (03:13):
Let's make that clear. There's very few smarter people than us.
Speaker 8 (03:18):
But luckily today we found one. Yeah, we found one.
We have found one. So doctor kat Prim is joining
us today, Doctor Kat, how you doing?
Speaker 2 (03:26):
I am doing great. And I was going to say,
kats don't mind being in my exam room.
Speaker 8 (03:31):
Oh well, then I.
Speaker 9 (03:32):
Think we just get right to it. How on earth
did you manage that?
Speaker 8 (03:36):
Yeah?
Speaker 2 (03:36):
Well, I still have some cats that are afraid, of course,
but I make a point to not push the cat
to the point where it feels like it needs to
defend itself.
Speaker 3 (03:47):
But I also have some ideas for ways to make
that happen.
Speaker 2 (03:53):
And I call it be an animal that all the
veterinary professionals think like an animal and consider the way
the cat or even the dog might perceive your veterinary environment.
So I think that that is a good framework for
starting to make that visits better.
Speaker 8 (04:13):
Okay, doctor Prim, I can't go whole hog punintended whole hog,
as you clearly have and changed my name to doctor
dog because your doctor cat. Is that why you did
you start off ahead of us? That's what I'm thinking.
Speaker 2 (04:27):
Well, I think you need to talk to my parents
because they named me this.
Speaker 9 (04:32):
And then said you have to be a feline lover. Right,
that's correct, and you have.
Speaker 3 (04:36):
To it was understood.
Speaker 8 (04:39):
Yeah, it was understand It's understaid. So I guess we're
gonna maybe hear some tips from you, maybe like I
don't know, some five tips. But wait, wait, I digress.
Hang on, stop the bus, stop the bus, newstounds. I
would like to know, doctor cat, where are you coming
to us from today? Where are you located?
Speaker 11 (05:00):
I am in Tennessee, In Tennessee, okay, So I think
that we should probably go ahead and make sure everyone's
aware that you're in Tennessee and you have a lovely
exam room.
Speaker 8 (05:10):
Clearly, as you mentioned, I am at the farm and
candy verse. Prepare yourselves. Doctor Jason has exited the basement.
Speaker 10 (05:18):
I exited the basement. I came to the service. Now
I'm uh, and he's in Miami, but not in the basement.
We'll just leave it at that. Not in a base
graduated out of the basement.
Speaker 8 (05:26):
Already a friendlier place, already a friendly place. So before
you get to your tips, are these going to be
tips for me as a practitioner or for owners to do?
Or am I supposed to give a memo to the pets?
Speaker 10 (05:39):
Like?
Speaker 8 (05:40):
Who are these tips going to be for?
Speaker 2 (05:42):
Well, they are for anyone who is a human and
can listen to them. And it is just sort of
a framework for considering the way a pet might perceive anything.
It doesn't have to be a veterinary hospital, per se.
It could be anything any stressful or potentially stressful event.
Speaker 3 (06:01):
So I'd like to.
Speaker 2 (06:02):
Divide it into the animal's senses. And the first sense
that a pet uses when they perceive something is their site,
or maybe not the first, but the first one. I'm
going to talk about the way we look or hear
to the pets.
Speaker 8 (06:19):
Okay, now I have to worry about the cat's opinion
of my fashion choices for a Tuesday? Is that what you're.
Speaker 2 (06:26):
Telling me, well, how does your environment look? You know,
if someone's coming into your animal hospital and they've got
their cat in a box and they set the box
down and the second client's nosey pug is snorting, right,
in the door of the cat carrier, or or maybe
(06:46):
maybe there is a dog that is lunging and barking.
Speaker 3 (06:49):
I mean, you know, what.
Speaker 2 (06:50):
Does that look like to a cat to be back
into a corner that way.
Speaker 10 (06:54):
It's what she's saying, is stub being such a narcissist.
It's not all about you. There's much more involved than
what you, as a veterinarian looks likely. That's a very
good point and well made. Oh it's an entire environment.
Speaker 8 (07:05):
I love that totally appropriate description of the pug seeing
the world with their nose first, right, snarfling, snooting into
the crate. That's excellent point.
Speaker 9 (07:14):
Yeah.
Speaker 8 (07:14):
Even I'm not a cat, and I don't think I
would enjoy that, But what about the pug? So you're
telling me now, also I should kind of look at
it through the pug's eyes.
Speaker 2 (07:23):
Also, yeah, I think that you should. I've even encouraged
people to go through their animal hospital or their environment
and maybe even take their cell phone on a selfie
stick or something and put it down at the level
the pet seas and look at stuff that could be
a threat.
Speaker 3 (07:41):
Are there things that look scary? Are the assistance?
Speaker 2 (07:46):
Like for example, on Halloween, my assistants love to wear
costumes and headgear and things, and I'm like, nah, I
don't think that that's a really good idea when we're
seeing patients, because that seems scary to puppies and kittens
and you know, just they don't like to change.
Speaker 9 (08:02):
Yeah, they don't.
Speaker 8 (08:03):
Well, neither to humans, frankly. But however, you know you're
right on because I've seen dogs that are that are
perfectly happy with the person, and the person puts on
a baseball cap and they flip out.
Speaker 9 (08:15):
The whole world changes.
Speaker 8 (08:17):
Oh yeah, the whole world changes exactly. I'm not really
sure that I want to get down on the floor
level and see the dust bunnies that are all over
the place, but I do get your point, and so
listen a whole lot.
Speaker 9 (08:31):
I don't know.
Speaker 10 (08:31):
I think that's not a bad idea that I would
probably not even have the selfies of.
Speaker 9 (08:35):
I would make anyone get down and see it. You're
expecting these animals be comfortable.
Speaker 10 (08:38):
We might as well see what they see and put
yourself physically physically.
Speaker 9 (08:41):
In their position.
Speaker 10 (08:42):
I think that's an excellent idea, and have the entire
staff do that and then video it.
Speaker 8 (08:46):
Of course, the staff and then myveagcandy dot Com.
Speaker 9 (08:51):
Absolutely everyone crawling around looking. But that's a very good point,
it is.
Speaker 3 (08:55):
So we made a video.
Speaker 2 (08:57):
We took one of my team members dogs and we
put a GoPro camera on his head and we walked
him through the animal hospital and we did a mock
Here's what you see when you walk in the front door,
here's what you see when you go into the exam room.
When we did a mock visit, and it was very
eye opening for me.
Speaker 8 (09:15):
It really was.
Speaker 9 (09:17):
This is why we said you were smarter than us.
Speaker 10 (09:19):
We of course would have been on the ground with
our phones looking like a bunch of fools, and you
just said, why not just your technology and put it
on the dog or the cat.
Speaker 9 (09:26):
That's fantastic.
Speaker 10 (09:28):
Yes, that's awesome, all right, So we like your first one.
Speaker 9 (09:30):
That is an excellent, excellent, great one.
Speaker 8 (09:32):
That's a great one. Okay, And actually I should mention
to everybody that doctor prim is not just doing a
podcast with us to talk about this, but in the
candy verse, we think that it's so important that pets
and their owners enjoy the veterinary visit that there's actually
a guide to happy customers that vet Candy has out
and it's a free download, so you can download it
(09:54):
for your self. If you're a pet owner, you could
take it to your veterinarian. That'd be a bold up
as an owner people, yeah, or as a veninarion. You
can download it, share it with your stab kits and
my ideas. It's at midvatcandy dot com, slash Happy and
doctor prim and actually that Candy's own founder and CEO,
doctor Joel Lopez, worked on that together. So all right,
(10:17):
so number one, we have see your world as they
see it. What's your second tip?
Speaker 9 (10:22):
Okay?
Speaker 2 (10:22):
The second way that I think is helpful is to
hear the world the way they hear it. So have
you ever been at work and maybe there's a dog
dropped off.
Speaker 3 (10:35):
In the treatment area or in the ICU that is going.
Speaker 2 (10:40):
And then you have a cat come in and the
cat hears it and it's just ultra stressful. So you
have to think about what do they hear? Do they
hear your phones ringing crazily? Do they hear other patients vocalizing?
Do they hear your team members on break in the
back singing or you know, stomping?
Speaker 3 (11:00):
What do they hear?
Speaker 2 (11:00):
And I think that that is really important and possibly,
you know what are your clients hearing too, and.
Speaker 8 (11:07):
So that's important everywhere you go. I was at the
dentist one, sitting in the exam room, and I love
I love my dentist, nothing ever hurts. He's fabulous, and
so's my hygienist. But you could hear the drill and
the lobby and they were working on somebody and then
it sounded like somebody groaned or moaned or whatever, and
then there was another noise, like a scream. I can't
(11:28):
imagine what was going on back there. The dude guy exited.
He exited the.
Speaker 9 (11:33):
Lobby too, that's great.
Speaker 8 (11:37):
He was a no show for his appointment because he
couldn't handle the sound effects coming from the back.
Speaker 10 (11:43):
But I think I think just made her point right,
and the point all these things and they think, you know,
what on earth is happening? Does a scary place and
they want to leave, but they can't, so they just
get really stretched out such.
Speaker 2 (11:54):
Exactly exactly, yes, and it puts them in a fight
or flight situation where they feel like they have.
Speaker 3 (12:01):
To defend themselves.
Speaker 2 (12:02):
And that is a risky situation for everyone, for pet owners,
for the pet obviously, and for the veterinary team. For
an animal to feel like it's going to have to
defend itself, that's a bad situation.
Speaker 8 (12:15):
Oh yeah, because they can't flee because you know. So okay, great,
let's see, we've done sight, we've done hearing, and so
what's next.
Speaker 2 (12:22):
What about what do they smell? So as human beings,
yes you are, and I'm glad that you're picking up
on that. So we don't perceive smells the way pets do,
but we do smell things. I mean, if you'd gone
to your dentist office and it smelled terrible, I mean,
(12:43):
if you smelled blood, wouldn't that have made it even.
Speaker 8 (12:50):
Content? Right?
Speaker 11 (12:52):
Right?
Speaker 8 (12:53):
Well?
Speaker 11 (12:53):
Okay, yikes, yeah yeah, So think about it, you, Jason.
Speaker 8 (13:01):
This is what I'm telling you about personal hygiene.
Speaker 10 (13:03):
Oh great, I had to bring that up. But whatever,
It's a podcast, not a smell a cast.
Speaker 8 (13:09):
All right.
Speaker 2 (13:10):
So think about the way you remember things that are
associated with sense.
Speaker 3 (13:15):
Someone posted on Facebook.
Speaker 2 (13:17):
That there is a new mural at my Veterinary college
in the large Animal corridor and when I saw that,
I could smell dmso in my memory. So I mean,
we underestimate how important smell is to the way pets perceive.
And on a side note, there are also chemicals that
(13:37):
pets can perceive that are not specifically odors, but are
fear amones, and that can make a huge difference as well.
Speaker 8 (13:46):
Like what do you got an example of one of those?
Speaker 2 (13:48):
I do you know how when your cat is loving
you and rubs on you, rub your rubs or face on.
Speaker 3 (13:55):
You all the yet those maybe cat doesn't love him?
Speaker 2 (14:02):
Yeh, go ahead, but that's actually depositing a fearomone on
you that identifies you as a treasured affiliate or a
safe place. Yeah so same treasured, Yes, treasure.
Speaker 8 (14:19):
Me and Bruno mars right, brunos things about me because
I'm treasure.
Speaker 2 (14:22):
Yeah, okay to your cat, maybe to your cat, which
is why we have cats and dogs.
Speaker 8 (14:29):
That's right, Okay.
Speaker 2 (14:31):
Interesting, So these chemicals have been created in a lab
in a synthetic version, and we as veterinary professionals and
pet owners can utilize this synthetic version of the fearomone
to help cats feel safe in places that we need
them to be. So maybe they're a cat carrier, maybe
the car, maybe the veterinary hospital. But we can take
(14:54):
advantage of the science of fearomones to help make anxiety
better for pets.
Speaker 8 (14:59):
Excellent.
Speaker 10 (15:00):
So I listen, I've heard about these things and used
them or whatever. But what and you think that they
really work? Because there's a bit of controversy. I think
that controversy. But there's always the nay says, Oh, they
don't work, that's just people trying to get you to
spend money.
Speaker 9 (15:10):
But you stand by it. Correct you say, use them.
Speaker 10 (15:14):
It doesn't hurt and will most likely improve your cats
and dogs are just strictly.
Speaker 2 (15:18):
Cats, dogs and cats, you know what. I'm kind of
I'm a naysayer too. I'm really skeptical because I feel
like there are lots of things out there, but this
is not one of those things. Because I have seen
this work and it doesn't work the same for every
cat or every dog. But I have a Laborador retriever
patient that she expresses her anxiety with hyperactivity and hypervigilance.
(15:42):
And I sprayed one of these synthetic fear amones on
a bandana and I put it around her neck and
it was instant.
Speaker 3 (15:50):
I mean I was even amazed.
Speaker 2 (15:51):
She liked instantly, And the owner said, oh, can I
get some of that?
Speaker 8 (15:59):
Yes, we're bottle it and selling it out of the back. Yes,
near the man employed as a carnival barker. No, I'm
just kidding. Hey, so you guys, like, what, doctor Kat,
is there any smell? Because you know, veterinarians, we have
to smell everything, right, we gotta smell all kinds of stuff.
Are there any smells that you can't stand?
Speaker 1 (16:17):
Like?
Speaker 8 (16:17):
What smell is that you can't stand?
Speaker 3 (16:19):
There are?
Speaker 2 (16:20):
And that things are things that I have associated negatively.
So that's kind of my point, Like, think about I
don't know all the veterinarians and veterinary professionals like this.
Speaker 8 (16:30):
What what is that smell? Doctor prim We're gonna a
little personal tell me the smell.
Speaker 3 (16:35):
What about I hate the smell of pseudomonous bandages.
Speaker 8 (16:38):
That is so oddly specific, but.
Speaker 9 (16:41):
Very true, very true.
Speaker 10 (16:44):
Challenge you to find someone who likes that smell basically,
he doesn't hate that smell.
Speaker 8 (16:49):
Any smell that makes you wretch.
Speaker 10 (16:51):
Any smell that makes me wretch associated with veterinarians, animals, anything. Well,
as soon as you brought DM sew up, I sort
of I sort of started, you know, dry heaving a
little bit.
Speaker 9 (17:04):
Yeah, yeah, so.
Speaker 10 (17:05):
I think that's but I think that's more associated with
school and a large animal clinics, and I don't want
to say bad things about it, but that.
Speaker 9 (17:11):
Brings up some difficult times in my life.
Speaker 8 (17:13):
Yeah, it's true, it's true. It's true. All right. So
now that we did the negative smell, what's the happy
smell for you guys? Well?
Speaker 2 (17:21):
I like lavender, and actually studies have shown that dogs
like lavender too, and cats possibly that those smells can.
Speaker 3 (17:31):
Be calming for pets.
Speaker 2 (17:32):
Now, it's not like you're going to whip out a
lavender plant and all of your patients are going to
become catatonic. It's not like that, but it is something
that might be calming, that's easy to do, and it
causes no harm.
Speaker 8 (17:44):
So yeah, I like that. Interesting Jason, your chocolate, well, not.
Speaker 10 (17:50):
Anything chocolate, of course, but so like leather, Like I'm
being serious here, like leather.
Speaker 9 (17:55):
Leather smells great? Right? A boot shop attacked?
Speaker 10 (17:58):
Not that I'm a cowboy, but down my pretend I am,
and go to a boot shop.
Speaker 9 (18:02):
It's fandastic. I love it. That's a little too personal
for me. We can move on with some other stuff.
Speaker 2 (18:07):
But no, no, what about what about a high end
car with leather upholstery.
Speaker 9 (18:12):
Of course, that's great.
Speaker 8 (18:14):
Yeah, he's turning red. Now look at him? Look at him. Oh,
y'all can't see him. He's the lovely shade of shar
truce right now.
Speaker 9 (18:21):
I don't even know what that is. Love it?
Speaker 8 (18:23):
Okay, all right, So back to on task here, people,
so that we can get through our text.
Speaker 9 (18:28):
The person who's asking us about smells great.
Speaker 8 (18:31):
We'll just asking because everybody has, like you know, I've
smelled a lot of stuff, right, and I can tolerate
a lot of it. But there's two things, you know,
and then everyone has a happy smell. I'm always interested
in what people's happy smell is.
Speaker 2 (18:42):
Okay, so let's take a quick break and we'll come
back and here the rest of my that candy adventure.
Speaker 3 (18:49):
We'll be right back.
Speaker 12 (18:57):
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Speaker 5 (19:36):
Let's talk past it, Let's pets pfe Radio, Hetlife Radio,
pet Life Radio dot Com.
Speaker 3 (19:53):
Welcome back to Doctor cat Gone to the Dog.
Speaker 2 (19:56):
I am back with a little more of my can
the adventure on the podcast with doctor Jennifer Chatfield and
doctor Jason Chatfield talking about making veterinary visits better for dogs.
Speaker 3 (20:09):
So here we go.
Speaker 8 (20:11):
Okay, we're talking with doctor Catprim and talking about some
ways to make happy veterinary visits for patients and for
owners and for veterinarians. Frankly, so we have two left.
You've done sight, hearing and smell, Doctor Prim, lay it
on us. What's the next one? So?
Speaker 3 (20:28):
What about taste?
Speaker 8 (20:29):
Okay? I don't like for patients to taste the veterinarian.
I just think that I've already lost the battle.
Speaker 9 (20:38):
Again again.
Speaker 10 (20:40):
Stop being such a narcissist. I don't believe she's talking
about you.
Speaker 8 (20:44):
Okay, all right, Okay, Okay, you wait about.
Speaker 2 (20:48):
If they associate you with things that taste good, like
maybe you always have treats in your pocket, because then
you address more than one sense because they can smell
the treats. My patients know, I carry a basket and
it's got treats in it, and it's also got my
(21:09):
stethoscope in it and some of the other things, my
otoscope and stuff in there, and so that all of
my tools smell like the treats and they all come
from the basket with the treats. So if I walk
into my exam room and it is a patient that
I have seen before, they're happy to see me, which
I take very personally.
Speaker 3 (21:28):
Even though I.
Speaker 2 (21:29):
Realized that is the basket, I still feel like, you know,
they're happy to see me, and anyway.
Speaker 9 (21:35):
They are because you have the basket.
Speaker 2 (21:37):
Do not tell me otherwise. It's not the basket, it's me.
So yes, taste is something that we use to our
advantage every single visit.
Speaker 8 (21:46):
Okay, but how many cats actually, because I have trouble
with cats and my own cat, like she well, she
wouldn't take a treat from anybody, even me hardly. She
was weird like cats at the vet. In my experience,
they don't take treats very well. So how do you like,
do you have cats that actually accept the treat from you?
Speaker 3 (22:02):
I do.
Speaker 2 (22:03):
I do have cats, especially if they have grown up
see us, yeag, so that they know that that's coming
and they're anticipating that. But with cats, sometimes the treats
you just have to try everything. There are to ways
and other stuff with cats that we can use. But yeah,
if they smell you know, cheese, spreadable cheese, or they
(22:24):
smell good things, it puts them in a better place emotionally.
Speaker 8 (22:29):
I think the emotions of the cat. I love it.
I love it. Things we cannot control, right, the emotions
of the cat. Okay. So so we're down to the last,
the last sense based tip. So what is that that's
going to be touch? Right, because that's the only one left? Right?
Speaker 2 (22:46):
Very good that I think you get a star?
Speaker 8 (22:52):
Yeah, excellent, thank you? Okay, So what is that going
to look like for us in the exam room?
Speaker 2 (22:57):
So I kind of modify touch a little bit and
just say feel what do they feel? We have to
do things to them as veterinarians that don't feel good,
and that's that's a hurdle. So we use distraction when
we're administering vaccines or injections, when we're doing things that
might be perceived as not fun. Then we just sort
(23:21):
of displace that onto some of these other senses to
distract from that interesting.
Speaker 8 (23:27):
And you know, pediatricians do a lot of this stuff too,
because like if you're going to give a kid a shot,
most kids, although I've met a few that stare at
the like the administration site for the shot of Jason,
you know, some of them and I do, and then
others like me, I, you know, I can't look when
they're giving it, but I have to. If I'm distracted,
(23:47):
maybe I don't feel that pope. So I think that's a.
Speaker 10 (23:50):
Good How do you distract them? How do you distract
a cat while you're giving them an injection? What's one
example of how you can do that with with other sinses?
Just pet them some more nice, scratch them on the chin.
Speaker 9 (23:57):
What.
Speaker 2 (23:58):
Well, First, with cats, I always make make sure that
I let the cat choose where it's going to be.
Some cats want to stay in their carrier, so I
encourage all of my cat owners to have a carrier
that opens on the top, so I can reach in
and do what I've got to do. But I have
a window perch in the window of my cat exam room,
(24:19):
and very very often my cats will sit there and
there's a bird feeder right outside and watch the birds
and not even notice the vaccines at all. So they're
really brave. Cats are really brave, maybe braver than dogs.
Speaker 9 (24:34):
What I think, there's zero question about that. I don't
even know what's bringing that up. The least brave cat
is braver than the bravest dog.
Speaker 2 (24:44):
I mean maybe maybe maybe it's an adaptation, not a choice.
Speaker 8 (24:49):
Right, So let me so let me ask you this
since you're on because I know that the market so
as a veterinarian, that the market has changed and we
have this for lower volume vaccines. And I know we're
talking a lot about about cats, because frankly we're talking
with doctor cat. But what do you think about that?
(25:09):
Is that something that practitioners should consider or clients maybe
should inquire if their veterinarian carries the low volume vaccines?
Are those better or like, what do you think about that?
Speaker 2 (25:20):
Well, you know, I think it's all about the tools
that you choose. And like I said, you know, having
your stethoscope, smell like easy cheese or you know those
kinds of things. And I think the type that scene
that you choose could play a role as well. Choosing
the lower volume ones could potentially be more comfortable. Definitely
lower gauge needles, and always change the needle, because by
(25:43):
the time you've reconstituted a vaccine and punched through two
rubber stoppers, it's not going to be as comfortable.
Speaker 3 (25:50):
So a new lower.
Speaker 2 (25:51):
Gauge needle, a vaccine that is high quality, ultra filtered,
lower volume, those are all things we could consider to
be an animal and think about what this is like
from our patient's point of view.
Speaker 8 (26:02):
But I think it's also important from the veterinary standpoint
that we don't just get in kind of tunnel vision
looking at what's comfortable for the patient, because frankly, one
of the things we do most often is thank goodness,
are preventive medicine or wellness visits right where we're doing
a lot of vaccination. We have a lot of preventive
health tools available for pets, and so I think it's
very important that we select not only when that's comfortable
(26:25):
for the patient, but when that's proven, you know, proven efficacious,
et cetera. Because you know, in the candy verse, you
guys are aware of my love for infectious disease but
also my firm allegiance to vaccine prevention, and so I
think it's important that if you're going to pick a
low volume vaccine in order to make it an easier administration,
(26:46):
and you're going to use the small gage needles, as
doctor Prim suggests, I think it has to still be
a proven efficacious vaccine. When you say, doctor.
Speaker 2 (26:54):
Prim, absolutely, it's not going to be using one in
an offline. Use one that's proven and that is packaged
and intended to be a lower volume vaccine.
Speaker 3 (27:06):
Absolutely.
Speaker 8 (27:07):
Yeah.
Speaker 10 (27:07):
Those are all interesting questions, and it's nice to talk
about science, but I have the really the most important
question I think is on everybody's mind.
Speaker 9 (27:13):
Here are you're ready? And it's going to answer a
lot of questions here.
Speaker 8 (27:16):
Compair yourselves?
Speaker 9 (27:17):
All right, doctor Prim?
Speaker 10 (27:18):
What color should I paint my exam rooms and my lobby?
I mean that's got to go on everybody's mind, right.
There's a lot of discussion about this. Do you have
an insight as to what can help me with my
or the camera? What's gonna calm all the animals down
to humans.
Speaker 2 (27:35):
I decided I was going to paint my kennel and
I was gonna do it like a preschool and I
was gonna make it really cheerful. And it was green,
like a crayon, green and red and just really cheerful.
And that also a really bad idea.
Speaker 10 (27:50):
So why well why, I mean, we laugh, right, but
why was it about idea?
Speaker 9 (27:56):
Do you get cause a change in behavior?
Speaker 3 (27:59):
I don't know. I can't say for sure.
Speaker 2 (28:01):
I didn't do a scientific trial, but it kind of
made it sort of stifling and scary in there. Now.
Studies do indicate that certain colors can be inflammatory, and
if we think about it, you know, the bullfighters wave
a red flag, you know. So, although you have choices,
but I have chosen to paint my facility in soothing colors,
(28:23):
colors that are thought to be calm, not only for.
Speaker 3 (28:26):
The pets but for the clients.
Speaker 2 (28:29):
So, because it's an anxious time to be at a
veterinary hospital, I have soothing music. I have calm, soothing
colors on my walls. I don't wear a white lab
coat because everyone is associated that white coat syndrome, you know,
that makes everybody on edge. I don't do that, So
you're kind of jesting, but I have validity to that, No.
Speaker 10 (28:50):
Actly, not jesting that there's been many discussion should be
painted a light blue?
Speaker 9 (28:53):
Should paint it like yellow? And you know I think
that and gray. They swear by blue and.
Speaker 10 (29:01):
It for birds, especially birds, and blue makes them super calm.
And you know, I'm sort of a conservative kind of
person and I'm not going to paint it red, right,
I don't think anybody. Look, there may be you know,
I didn't know if you knew of any some subtle
differences between yellow and blue and gray.
Speaker 9 (29:15):
And I was assuming that, you know, the calmer the color,
the better for everybody.
Speaker 10 (29:19):
But just thought i'd ask, since I have the you know,
the expert here on the line the.
Speaker 2 (29:22):
Blue from the sky that makes complete sense to me
for birds.
Speaker 8 (29:26):
Uh huh, sure, well, and then so then I have
another question too, And I mean, I guess maybe you've
given us the information that I could arrive at an answer,
but because of the way that you have tied it
all back to the five senses. But you know, I
guess it was a handful of years ago, well not
a handful now, it's been a while, A giant handful,
(29:47):
right Like, it's like like the yeah, the giant that
Jack found at the top of the bean stock his
hand full of years when we started recommending that practices
separate cats and dogs as they're waiting for their visits.
And so if you know, some practices will have like
cats on this side of the waiting room and dogs
(30:10):
on the other side. Is that separated enough? Like, what
should I do if I really want to use that
as one of my tools to make it a better
visit for both dogs and cats? How like, how far
do I have to go?
Speaker 2 (30:24):
Well, I actually kind of eliminated my waiting area, my
reception area when I remodeled my practice.
Speaker 9 (30:31):
That's pretty foar.
Speaker 2 (30:32):
Yeah, so I have a small retail area, but it
is not a place where live animals wait.
Speaker 3 (30:40):
That's a recipe for disaster.
Speaker 2 (30:42):
You've got cats in boxes, dogs on leashes, bottlenecks of clients.
Speaker 8 (30:46):
Doctor prim you don't have to tell me. I love
everything infectious. I am fully aware of the peatrie dish
known as the lobby right.
Speaker 2 (30:55):
Well, so mine is minimized and when the clients and
we schedule, you know, in a way where we kind
of know who's coming. But when a client arrives, especially
with a cat, we put them directly into the exam
room so the cat doesn't have to experience the dogs
because I treat dogs and cats.
Speaker 8 (31:12):
Uh huh uh huh. So so just separating. So do
you have is that exam room like only for cats?
It is okay, So a dog never comes into that
feeline paradise known as your exam room.
Speaker 3 (31:25):
Never does a dog go into the cat room.
Speaker 2 (31:27):
Occasionally we get really full and a cat will have
to go into an exam room that has been attended
by a dog, But never does a dog go into
the cat room.
Speaker 9 (31:36):
Whoa, whoa.
Speaker 8 (31:38):
The cats are loving that.
Speaker 3 (31:40):
Wow, they do seem to.
Speaker 2 (31:42):
And it's got a window with the window seat, like
I said, so, and it's kind of.
Speaker 9 (31:45):
Oh yes, and then bring that up. I forgot about that.
I think that's the number.
Speaker 10 (31:49):
That is such an awesome and maybe I'm just way
behind the times, but it's such an awesome addition if
you can do that.
Speaker 9 (31:54):
That just I've never seen one. But just thinking about
a window.
Speaker 10 (31:57):
Seat for a cat while you're doing an exam, I mean,
excellent with a bird situation on the outside.
Speaker 9 (32:01):
I just well thought of if the sun I love
to see how in action that's fantastic.
Speaker 8 (32:06):
And also if the sun could shine like all day
long on that window seat so that the cat could
bask a little bit.
Speaker 10 (32:12):
I'm assuming that she has a fake son on the outside,
so even on rainy days, there's a sun there, right,
So right.
Speaker 8 (32:17):
We are thinking that doctor prim might control the sun,
the moon, and maybe maybe some of the stars could
be These are incredible tips, and you know, as an owner,
I think that I would start to look for these
little you know these because they're kind of subtle things
that you're describing. They're not they're not super hard to do,
so I would think that most practitioners could do it.
(32:39):
So as an owner, I might start looking for that
in a practice. I mean, do you recommend that for
owners to.
Speaker 2 (32:45):
Look for a practice that prioritizes the way their pet
sees things?
Speaker 3 (32:49):
Yeah?
Speaker 10 (32:50):
I mean when you say it like that, why would
you go anywhere else?
Speaker 8 (32:57):
Hello? Hello? Yes? And so that leads me actually to
my other My other tip for those in the candy
verse who are listening, is that in our Vet Candy
Guide to Happy Customers, there's also lots of great marketing
tips for practitioners and practice managers, and I think as
an owner you can use that guide. You could just
(33:18):
reverse those and instead of doing taking those actions, I
think you look for a practice that's taking those actions.
And those again are from vet Candy's own founder and
CEO and marketing guru, doctor Jill Lopez. She's gathered those
from folks such as doctor Prim and and through her
own experience, and I think I think that's a little
(33:38):
bit of a novel approach looking for marketing that. So, okay,
doctor Prim, is there any one tip that you think
practitioners miss all the time that you want to share
with us as we come to a close on our
discussion of happy veterinary practice visits.
Speaker 2 (33:55):
Well, you know, it's be an animal, right, So I
think that the one thing that is missed most. And
I'm in my practice now a lot, and I'm not
in a lot of other practices, but I think addressing
the fear of existing patients in addition to the one
that you're seeing right that minute.
Speaker 3 (34:13):
Is something that's easy to do, like.
Speaker 2 (34:15):
Your post surgical patients which are experiencing some anesthetic excitement
phase or what have you, and then the ones coming
in the front door hearing that I think addressing the
issues of the pets that.
Speaker 3 (34:28):
Are already there.
Speaker 2 (34:29):
Or maybe you have a boarding dog that is anxious
in the boarding kennel and here you come with another dog,
and then everybody's anxious and it just becomes sort of infectious. Ah.
Speaker 8 (34:39):
It's like my niece and my two nephews. If one
of them was screaming in unhappy, if would get all
over the other one. Isn't that right, Jason?
Speaker 9 (34:46):
That never happens. I don't. I don't know what you're
talking about.
Speaker 10 (34:49):
That's I use pheromones and blue paint and all kinds
of good smelling stuff, so they're very calm.
Speaker 9 (34:59):
I just ca Okay, you got a word too.
Speaker 8 (35:03):
That's why ant Jen's their favorite. Yeah, okay, but I digress.
But still it is. I think, as you mentioned, doctor
prim these are easy things that I think everyone can
tailor to their practice or tailor for their pet. Because
I think the great Dane is going to see something
a little differently than the frenchie, and and the cat
sees it different than everybody else. So I think that, uh,
(35:25):
that's how we have to we have to approach this
sort of thing. So doctor Jason do you have any
other parting questions for doctor Prim?
Speaker 10 (35:32):
While I am looking forward to the video of everyone
crawling around on the clinic floor different levels with a
camera on their head, just to show the commitment that
the staff.
Speaker 9 (35:41):
Has to making the animal. Now it shows you put
that on a loop, right. That is awesome, That is fantastic.
Speaker 10 (35:46):
Look what week how much we care about, you know,
the comfort for your animal while they're in this clinic situation.
Speaker 9 (35:51):
So really good. I want to see that on on
the website very.
Speaker 8 (35:54):
Soon, Jason, I want to see that on Facebook watch
for vet Candy. I want to see you check out yep,
checking out a clinic for doctor Prim's tips on be
an animal.
Speaker 9 (36:04):
There's no problem, doctor Prim, send me ticket. I'll come
right over there and do it right now. No problem.
Speaker 3 (36:09):
Well, you wouldn't find anything scary in my clinic.
Speaker 9 (36:12):
You need to find it a different Yeah, that's right. Well,
you know, quality control, quality controls. What's the name of
the game.
Speaker 8 (36:19):
That's right, that's right. Well, thank you doctor Prim so
much for joining us today and enlightening us in the
Candy verse how we can really make the world a
much happier place for our patients and for our pets
and in the end, for our veterinarians.
Speaker 3 (36:36):
Okay, dog lovers.
Speaker 2 (36:37):
I hope you enjoyed the little window into my adventure
on that Candy podcast with doctor Jennifer Chatfield and doctor
Jason Chatfield, and I want to thank you for listening
to Doctor Kat Gone to the Dogs. Also, I always
want to thank my amazing producer Mark Wincher because without him,
we wouldn't get to have these fun adventures. So everyone
(36:58):
go out there and raise the rough.
Speaker 6 (37:01):
Let's Talk Pets every week on demand only on Petlife
Radio dot com.
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