ep 15: Your 1 star Reviews

keywords:   dentistry, patient reviews, oral surgery, Google reviews, responding to reviews, patient feedback, dental practice, marketing, customer service, reputation management, Serv Wahan, Joe Doctora, Dr. Wahan, Dental Podcast   summary:   In this conversation, Dr. Joe Doctora discusses the significance of patient reviews in the dental field, particularly in oral surgery. He shares insights on how to effectively gather and respond to reviews, the impact of Google reviews on practice visibility, and strategies for handling negative feedback. The discussion emphasizes the importance of patient communication, learning from experiences, and maintaining a positive online reputation.   takeaways:

• Reviews are crucial for attracting new patients.
• Responding to reviews can enhance patient trust.
• A high volume of recent reviews boosts credibility.
• Google reviews are the most impactful for visibility.
• Handling negative reviews with empathy is essential.
• Patient feedback can guide practice improvements.
• Billing issues often lead to negative reviews.
• Encouraging reviews should be a systematic process.
• Maintaining a positive online presence is vital.
• Learning from reviews can improve patient experiences.

titles:

• Navigating Patient Reviews in Dentistry
• The Art of Responding to Reviews

Sound Bites:

• "I think that's very helpful."
• "That's how we do it."
• "This has been really good, Joe."

Chapters:   00:00 Introduction to Reviews and Their Importance 02:35 Strategies for Gathering Reviews 05:31 The Impact of Google Reviews 08:32 Handling Negative Reviews 11:02 Learning from Patient Feedback 13:58 Billing Issues and Patient Communication 16:45 The Role of Social Media in Reviews 19:58 Final Thoughts and Insights