In this episode of Dynamic Decisions Podcast, host Teasha Cable sits down with Jay Ruparel, co-founder and CEO of VoicePlug AI, to explore how AI is transforming the restaurant industry, who are historically resistant to technology adoption.
Jay shares his "customer pain first" framework for successful AI implementation, revealing why most deployments fail and how to bridge the credibility gap with skeptical multi-unit franchise owners. Discover how voice AI is solving labor shortages in restaurants while enhancingnot replacinghuman workers.
Learn about the critical decision-making moments that shaped VoicePlug's approach to accuracy vs. speed, the importance of building language-agnostic systems for global scale, and why AI should replace repetitive tasks, not trust.
Jay also shares a counterintuitive insight: AI isn't too complex for non-technical peopleit's democratized technology that anyone can leverage.
Whether you're in hospitality, retail, or any high-volume transactional business, this conversation offers actionable frameworks for making smarter AI decisions.
Learn more:
Follow Jay on LinkedIn
Follow Teasha on LinkedIn
Popular Podcasts
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.