eCom Logistics Podcast

What You’ll Learn

• How recent de minimis and tariff changes impact international customer behavior and brand pricing strategy
• The evolving complexity of cross-border returns and strategic decisions on return policies
• Carrier rate shifts: oversized fees, peak surcharges, dimensional weight changes, and their real cost impact
• Why accurate rates and delivery promise engines remain table stakes — and why most still fall short
• The role of...

What You’ll Learn

• Why sustainability wasn’t the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience.
• The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics.
• How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily.
• The key metrics that balance throughput, speed, and quality in large-sca...

 What You’ll Learn

• How to reverse-engineer the customer journey to simplify complex operational challenges
• Why grounding teams in customer empathy unlocks better delivery across multi-site venues
• Cross-functional collaboration’s role in innovating under tariff pressures and supply chain disruptions
• Balancing brand standards with local authenticity in high-scale venue operations
• Embedding real-time two-way feedback channels with fron...

What You’ll Learn

• The origins of integrated parcel shipping systems and Clippership’s impact (1991)
• Why traditional carrier APIs limit cost optimization and how Sendflex’s engine solves this
• The critical gap between expected shipping costs and actual carrier invoices (north of 15%)
• How a multi-carrier strategy is essential for modern fulfillment, especially PO box and regional delivery
• - The rising complexity of omnichannel distribu...

What You’ll Learn:

• Why supply chain must sit at the strategy table - not behind it
• How SKU discipline drives faster growth and cleaner margins
• What “AI as servant” really means in ops leadership
• Why executional control beats theoretical plans every time
• What separates founders who scale from those who stall
• How to balance autonomy and shared services in multi-brand orgs
• How ops becomes the difference between brand hype and brand healt...

 What You’ll Learn

• How DHL responded to USPS’s $40B modernization
• Why DHL scrapped fixed automation in favor of flexibility
• What “middle mile” scale looks like in action
• Why giving GMs shadow P&Ls boosted morale and results
• How DHL realigns pricing and sales incentives to protect GP
• The downstream risks of misjudging demand post-COVID
• DHL’s mindset shift: from prediction to adaptability

Highlights

• [00:00] Who is Scott Ashbaugh?
• ...

What You’ll Learn

• What “agility” actually means in global supply chains
• How Tapestry integrates AI into allocation and planning
• Real examples of ESG in manufacturing (clean water, solar power)
• Why craftsmanship can't be rushed—and why that matters
• The role of customer feedback in design and operations
• Store vs. DC: how fulfillment strategy adapts for luxury
• How to marry finance discipline with operational innovation

Highlights

• ...

What You’ll Learn 

• Why energy intensity is a smarter metric than efficiency
• How one site saved $3M by predicting utility peaks
• What most people get wrong about sustainability and profitability
• Why digital twins fail in logistics—and how to fix them
• How real-time WMS and energy data must integrate
• The impact of automation on energy and throughput
• How to reframe “everything as a unit of energy”

Highlights

• [00:01:34] Jason’s journ...

What You’ll Learn:

• Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems.
• The real ROI of small automation solutions for 3PLs with low upfront costs.
• How to evaluate fulfillment tech and avoid costly pilot mistakes.
• What the Greenfield vs. Brownfield debate means for your automation strategy.
• Why incremental scaling is the best approach for implementing automation in 3PLs.
• How AI and robotics ...

What You’ll Learn:

• Why legacy OMS architectures struggle in modern fulfillment
• How orchestration is different from integration—and why it matters
• The real reason Amazon can keep its delivery promises
• Why EDI still dominates $33T in global trade—and what to do about it
• What composability looks like in warehousing vs. commerce
• How AI is shifting the scale-up model for logistics operations
• The strategic gap between system connectivity an...

Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can a...

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery ...

Episode Summary

Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driv...

What You’ll Learn

Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs.

Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches.

Lessons from Startups: What established logistics players can learn from agile newcomers.

Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability.

Highlights

[00:01:00]...

What You’ll Learn

Data-Driven Decisions: How to transform raw data into actionable insights for customer success.

Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.

Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.

Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.

Customer-Centric ...

Episode Summary

Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all whil...

What You’ll Learn

The Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality.

Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events.

Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles.

Logistical Feats: Behind the scenes of moving 300 tons of equipment across continents sustainably.

Breaking Barriers in Motorspor...

Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture.

What You’ll Learn

• Debt-Free Growth: Expa...

Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking, global shipping and warehousing. In his time at Walmart, Chris developed an extensive network of industry executives across transportation, ...