We think all leaders should know how to lead in a time of crisis; however, that is only the case if they have at least this one critical element in their leadership toolbox, and that is empathy. You don't have to have gone through the exact experience as an employee to respect and care for their situation. Empathy is more than relating.
Takeaway from the episode how to be an empathetic leader by listening (silence is uncomfy but OK), read cues, and have tissues, lots and lots of tissues on hand.
Never let them see you cry (at work) is a thing of the past. Now leaders can be better prepared. Waterproof mascara and tissues are a great option for staff, but even better is knowing that your boss is there for you.
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