Empathy Affect

What does it take to rebuild trust in a public health institution, and can listening be a leadership strategy? Virginia State Health Commissioner Dr. B Cameron Webb explored these questions as he stepped into his role earlier this year, beginning his tenure with a statewide listening tour. Dr. Webb shares what Virginians told him was standing between them and being healthy, how he’s translating community voice into action ins...

Military families move every few years. They navigate deployments, career interruptions, childcare waitlists, and the daily weight of a life built around service. So, while service members navigate the changing tides of military life, their families do too. And when military families are strong, supported, and ready, so is the force—because behind every effective warfighter is a family that made it possible. 

This month, ...

Most of us only visit a government website when we really need something—unemployment benefits, a license renewal, or emergency aid. So when the experience is confusing, slow, or just broken, it doesn't just cost time. It quietly erodes something harder to rebuild: trust. 

Marcy Jacobs is Maryland's first chief digital experience officer and the driving force behind the Maryland Digital Service (MDDS)—a team that's ...

What happens when the people who keep America moving start disappearing faster than we can replace them? Across the country, state transportation agencies are facing a workforce crisis that's been quietly building for years—and most of us have no idea it's happening.   

This episode of Empathy Affect pulls back the curtain on one of the most underreported challenges in public infrastructure: not the roads themselves,...

Most of us don’t think about food safety until something goes wrong—a recall notice or a moment in the kitchen when we wonder, “Is this still safe to eat?” 

In this episode, we take a look behind the scenes at how food safety is ensured long before our food reaches our grocery carts or kitchen tables. Dr. Conrad Choiniere, a senior leader in the Food and Drug Administration (FDA) Human Foods Program, dis...

Caring for your mental health isn’t just about treatment. It’s about living a full life.

This is how the New York State Office of Mental Health is rethinking how we handle mental health—by centering recovery, resilience, and the whole person—not just a diagnosis. 

The office’s Chief Recovery and Resilience Officer Julie Burton explains what recovery in the context of mental health looks like practic...

Technology has the power to make interacting with our cities and local governments smoother, easier, and more intuitive—but only when it's designed with people at the center. 

We enter Season 4 of Empathy Affect with Boston Chief Information Officer (CIO) Santiago Garces, who shares how the city is using digital tools and AI to strengthen trust, improve services, and deepen the connection between residents and their gover...

Disasters leave more than physical damage. They carry lasting financial consequences for the people, businesses, towns, and cities they impact. A new report from the New Jersey Office of Environmental Protection (NJ DEP) lays out in stark terms storms, flooding, and rising recovery costs are increasingly putting pressure on the state’s infrastructure, housing markets, and municipal finances. 

In our Season 3 finale, NJ DE...

Rural communities are the backbone of America—growing our food, fueling our economy, and sustaining traditions that reach far beyond county lines. But in Pennsylvania, as in much of the country, rural health is under strain. Provider shortages, rising rates of chronic disease, and shrinking access to specialty services like obstetrics (maternal health) leave families and entire towns at risk.

Pennsylvania Office of Rural Healt...

PTSD is often called the “invisible wound” of military service. For many veterans, it shows up in nightmares, sudden triggers, or the feeling of being constantly on edge, making everyday life feel like another battlefield. But there’s hope: PTSD is treatable, and recovery is possible. 

Since 1989, the Department of Veterans Affairs’ National Center for PTSD has been the world’s leading resource for...

As storms grow stronger and insurance becomes harder to access, Floridians are looking for answers—and support. The Florida Office of Insurance Regulation (OIR) is working to stabilize the insurance market while giving homeowners the tools to build resilience before disaster strikes. 

Florida Insurance Commissioner Mike Yaworsky discusses the launch of new wind mitigation resources, the expansion of the My Safe Florida Ho...

Stories around substance use disorder (SUD) have too often been framed around crisis and moral failing. But SUD is a health condition—no different from heart disease or cancer—and it deserves public response rooted in care, not stigma. San Francisco is working to change that narrative. Through evidence-based treatment, innovative telehealth programs, and groundbreaking stigma-reduction campaigns like Living Proof, the c...

Palm Beach County, Florida, was the epicenter of the state’s opioid crisis for many years as pill mills and malfeasance plagued the county’s communities. Since 2017, the county has been addressing the crisis, forming an advisory committee, appointing a drug czar and shifting its response toward a strategy centered on long-term recovery. With opioid settlement money to allocate over the next 20 years, the latest plan loo...

How do you turn complex environmental health data into something people can actually use—and trust?  

In this episode of Empathy Affect, we talk with Matthew Montesano, senior director of data communication at the New York City Department of Health and Mental Hygiene’s Bureau of Environmental Surveillance and Policy. Matthew leads the team behind the city’s Environment & Health Data Portal, a public-facing...

On the battlefield or in an emergency, military health professionals must make life-or-death decisions under extreme pressure. So how do they prepare to step into a high-pressure trauma scenario without putting real lives on the line? Enter medical modeling and simulation, where virtual reality, augmented reality, high-fidelity mannequins, and other cutting-edge technology are integrated into training to give military health profes...

Americans rely on safe roads, railways, and transportation infrastructure every day, so what goes into keeping them resilient and reliable both on the day-to-day and during emergencies? We explore this question with Georgia Department of Transportation (GDOT) Assistant State Emergency Operations Coordinator Matt Needham, learning how his team protects Georgians during snowstorms, hurricanes, and other emergencies in collaboration w...

Disasters like the wildfires in Southern California have destroyed homes, displaced people, and are costing the country hundreds of billions of dollars to recover. It raises the question: how can we proactively invest to protect our communities from the impacts of extreme weather and natural hazards? Washington State has looked to answer this question through its Climate Commitment Act (CCA). Passed in 2021, it has generated and re...

The U.S. Department of Veterans Affairs (VA) created its Veterans Experience Office (VEO) in 2015 with the goal of integrating a customer experience (CX) approach to veteran care, benefit, and service delivery. Since the office’s launch, VA has measured that veteran trust in the department has grown from 55% to 80%. Because of VEO’s collaboration with VA's administrations, veterans have been able to more easily navigate...

Although the United States has made great strides in reducing tobacco-related disparities, commercial tobacco use is still the leading cause of today’s biggest health challenges. 

The Centers for Disease Control and Prevention’s (CDC) Office on Smoking and Health (OSH) has been leading tobacco prevention, cessation, and control. The office's director joins us to discuss the progress the team has made in decreasing t...