On the 54th episode of Enterprise AI Innovators, hosts Evan Reiser (Abnormal AI) and Saam Motamedi (Greylock Partners) talk with Max Chan, Senior Vice President and Chief Information Officer at Avnet. Avnet is a $20 billion global technology distribution company that plays a critical role in the electronics supply chain, supporting the design, production, and delivery of devices worldwide. In this episode, Max shares how Avnet is utilizing generative AI to transform the way work is done across product design, quoting, customer service, and IT. He outlines their strategic maturity model for AI adoption and why CIOs must lead with experimentation.
Quick Hits from Max:
On evolving IT’s role: "[We] moved away from the monolithic type of solutions into a more cloud-first, digital-centric composable architecture. That change truly helped with driving any and every innovation that we are talking about today.”
On framing enterprise AI: "We bucket [AI use] into three types. First, we talk about out-of-the-box generative AI tools… The second bucket is what we like to call embedded AI… Last is truly custom AI solutions."
On generative design: "The engineers, instead of coming with three designs [and having] the customer look at it, come back with some recommendations or questions, [and then] they go back to the drawing board; now they can immediately get in front of a customer [and] say, 'hey, look, these are the things that we can do if this is what you want [and] these are the parameters that you're changing.'"
Recent Book Recommendation: Competing in the Age of AI by Karim Lakhani. "A great cheat sheet for CIOs and CDOs on how to get started and what to avoid."
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Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience.
Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/
Enterprise AI Innovators is produced by Josh Meer.
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