Turning Process into Product with Wolters Kluwer EVP & CIO Mark Sherwood

On the 57th episode of Enterprise AI Innovators, host Evan Reiser (Abnormal AI) talks with Mark Sherwood, EVP & CIO at Wolters Kluwer. Mark shares how his team is applying AI across internal operations and product development. From automating SOP creation to surfacing risk in contracts and predicting IT incidents, each project starts with a specific business challenge and ends with a measurable impact. Wolters Kluwer now sees over half of its revenue from AI-enabled products, a result of decades of domain expertise paired with rapid experimentation.

Quick hits from Mark: 

On AI-generated SOPs: “It used to take two or three weeks to finalize and get it done. Now, it's essentially 15 minutes, worst case, probably two minutes, best case.”

On contract lifecycle automation: “It’s not just a, you know, search and replace or search and find or go find all these things, but helping understand, you know, what is the best way to rephrase this.”

On disaster recovery readiness: “We're basically checking all these systems 24-7 to understand, do we have something brewing out there? I mean, hopefully we don't have a disaster, but we want to be prepared just in case we do.”

Recent Book Recommendation: The Boys in the Boat by Daniel James Brown

--

Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.

Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience. 

Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/ 

Enterprise AI Innovators is produced by Josh Meer