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Can anger be useful? In Part 2 of "The Art of Being Dead Inside," host Sarah Caminiti and Stephanie Lundberg continue to explore why the emotions CX leaders feel are so intense an what companies are doing to set themselves apart.
Sarah and Stephanie discuss the unique challenges support professionals face, including navigating complex situations and bridging gaps between departments. They emphasize the need for organizations to value and listen to support professionals' insights, and the frustration of being undervalued. The episode also covers the importance of open communication and transparency in hiring processes, the limitations of AI, and the irreplaceable value of human connection. Discover how thoughtful support practices, prioritizing employee and customer well-being, and embracing individuality can drive positive change in the support industry.
Join us for an eye-opening discussion that highlights the power of kindness, constructive anger, and the transformative potential of genuine human interaction in customer support.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
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