In this episode of Event Experience by Bizzabo, Quinn Burnell, a seasoned hospitality and entertainment leader with experience in cruise lines and luxury events, dives into the power of emotional intelligence and authenticity in creating memorable guest experiences. He unpacks what today's attendees, especially Gen Z, truly value: feeling safe, seen, and emotionally connected.
Quinn shares how spontaneous moments of awe and genuine care can elevate an event beyond logistics, and why leaders must first care for their teams to deliver standout service. Drawing from global hospitality practices, he urges planners to design events that feel personal and culturally attuned, not just trendy.
What you'll learn:
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Why authentic hospitality is about emotional connection, not just service
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How team wellbeing directly impacts guest experiences
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Practical tips for designing emotionally resonant event spaces
For transcripts, mentions, and more, visit: http://www.bizzabo.com/podcast/authentic-hospitality-gen-z-quinn-burnell
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