Continuous Improvement for Customer Onboarding

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores how applying continuous improvement principles to customer onboarding can drive serious value, both internally and for your customers. Dave shares stories from his experience in business transitions and breaks down a simple three-step process to eliminate waste, prioritize changes, and sustain improvements in the front-end of your business. Whether you’re in manufacturing or services, this episode will help you uncover quick wins and build lasting systems.

What You'll Discover:

• Why customer onboarding is often the best starting point for operational improvement.

• A 3-step framework: process mapping, prioritizing ideas, and implementing/testing improvements.

• Real-life examples of reducing wait times and eliminating bottlenecks with simple tweaks.

• How to build a continuous improvement wall and use tri-storming to crowdsource ideas.

• The hidden risk of “siloed efficiency” and how to prevent front-end improvements from overwhelming your ops.

• Why sustainable change requires both strategic vision and cross-functional collaboration.