Tribal Knowledge Is Costing You More Than You Think

In this solo episode of the Everyday Business Problems podcast, Dave Crysler tackles one of the most common and costly issues in business operations, tribal knowledge. Based on insights from a recent LinkedIn poll and decades of real-world experience, Dave breaks down where tribal knowledge causes the most friction and how businesses can start building what he calls a “Company Brain.” He shares personal stories, client examples, and tips for leveraging today’s tools to transform undocumented know-how into accessible, scalable systems.

What You’ll Discover:

• The top 3 ways tribal knowledge hurts your business: when people are out, inconsistent output, and slow training.

• A real story of how one employee’s performance led to the creation of a documented best practice.

• Why older SOP binders and static process docs fail, and what to use instead.

• How to start building your own Company Brain using video, visual references, and searchable systems.

• What to look for in tools that support knowledge capture and learning retention.

• Why tribal knowledge impacts both culture and customer experience, and how to close the gap.