In this solo episode of the Everyday Business Problems podcast, Dave Crysler tackles one of the most common and costly issues in business operations, tribal knowledge. Based on insights from a recent LinkedIn poll and decades of real-world experience, Dave breaks down where tribal knowledge causes the most friction and how businesses can start building what he calls a "Company Brain." He shares personal stories, client examples, and tips for leveraging today's tools to transform undocumented know-how into accessible, scalable systems.
What You'll Discover:
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The top 3 ways tribal knowledge hurts your business: when people are out, inconsistent output, and slow training.
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A real story of how one employee's performance led to the creation of a documented best practice.
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Why older SOP binders and static process docs fail, and what to use instead.
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How to start building your own Company Brain using video, visual references, and searchable systems.
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What to look for in tools that support knowledge capture and learning retention.
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Why tribal knowledge impacts both culture and customer experience, and how to close the gap.
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