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June 24, 2025 18 mins

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explains why walking the process, also known as a Gemba walk, is one of the most overlooked yet powerful habits leaders can adopt. From manufacturing floors to office environments, Dave shares real-world stories and lessons learned from skipping this critical step. He outlines how walking the process reveals hidden inefficiencies, improves decision-making, and builds trust with your team.

What You'll Discover:

  • What a Gemba walk really is, and why it's essential in any business environment.

  • Real-life examples of how walking the process uncovered unexpected bottlenecks.

  • Why dashboards and process maps can’t replace firsthand observation.

  • The dangers of making decisions without context and frontline input.

  • A practical prioritization tool and free download to help you turn observations into action.

  • How to avoid the "change whiplash" that kills morale and stalls improvement efforts.

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