People skills are often written off in patient care as less important or easier to master when they’re actually the most difficult skills to master and when done correctly, are the most profitable! Today, we are joined by coach and talent advisor Kathie Lumbard to discuss people skills in patient care. In this conversation, you’ll hear about Kathie’s career, why soft skills aren’t actually soft, how today’s methods of communication have led to mistrust, and more! We delve into some ways a team can improve trust before discussing how to create a feedback-safe environment for your team. Kathie goes on to share some powerful takeaways that can improve people skills, from using people’s names to giving constructive feedback. We even talk about Straumann Group, what they do, and where Kathie fits into the equation. Finally, our guest answers our rapid-fire questions. You don’t want to miss this episode, so be sure to tune in now!
Key Points From This Episode:
Links Mentioned in Today’s Episode:
Kathie Lumbard on LinkedIn — https://www.linkedin.com/in/kathie-lumbard-emba-40371338/
Kathie Lumbard Email Address — kathie.lumbard@straumann.com
Straumann Group Enterprise Solutions — https://www.straumann.com/group/en/enterprise-solutions.html
The Future is Faster Than You Think — https://www.amazon.co.za/Future-Faster-Than-You-Think/dp/1982109661
The Let Them Theory — https://www.amazon.co.za/Let-Them-Theory-Life-Changing-Millions/dp/1401971369
Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/
Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/
Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/
Dr. Grant Stucki Email — grantstucki@gmail.com
Dr. Grant Stucki Phone — 720-441-6059
CrimeLess: Hillbilly Heist
It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
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If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.