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October 28, 2025 19 mins

🔥 Policies: The Enemy of Customer Loyalty? 🔥


Every business has rules. But let’s be real—too often, these policies are just about CONTROL. 🛑


And when a customer hits a wall because of some rigid, nonsensical rule? Boom. Loyalty goes out the window. 🚫💔


“Dumb Rules” aren’t just annoying—they’re loyalty killers. 😤


In this week’s episode, Roy and Ian dive deep into how Roy and his team turned policies from customer blockers into engagement enablers. 🚀


👉 Roy will share the tactics that helped build loyalty AND drive revenue growth. 💰


This one’s a must-listen for anyone feeling trapped by their own policy system. 🎧


Spoiler alert: Your eyes will be WIDE OPEN by the end. 👀


🎙️ Tune in now and start breaking the rules that are breaking your business! 💥

Mark as Played

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