Episode 172: Cancellations | What they are costing your business and what you can do about them

Hey there everyone! Welcome back to another episode of the Female Empowered podcast. This week let’s talk about what to do when a client or customer complains about your yoga studio or services. This topic came up from multiple meetings with our membership communities so it’s but proper to discuss this here with you guys!

Dealing With Cancellations

The core topic we will be discussing this week is all about cancellations. Everyone hates cancellations so in this podcast, we will demystify the whole cancellation process and start normalizing how you could handle it while making it a very binary action.

Let’s get to it:

• What to do when a client or customer complains about your yoga studio or services
• Dealing with cancellations
• What cancellations are costing you, your business, your clients, your team, and your planning
• Why people are cancelling
• Knowing the reasons for cancellations and having policies in place regarding cancellations
• Implementing your cancellation policies based on your core values
• Cancellations policies that are time-based
• Strategies to implement cancellation policies
• Strategy Number 1: Decide what your cancellation policy is
• Strategy Number 2: Note your cancellation policies in e-mails or text reminders
• Strategy Number 3: Set up ways on how they could cancel
• Try automating cancellations as much as possible
• Strategy Number 4: Have a strong system in place for your waitlist
• Strategy Number 5: Have your clients’ credit cards on file
• The mindset around cancellations
• You can serve your people and still set boundaries
• Ways to make enforcing your cancellation policies easier

I think cancellations are a big thing and I would love to start a conversation about it. DM me on Instagram and let me know what you think about cancellations. It is very difficult to navigate this so let’s hear your thoughts about it! Remember, your business is also for you and you can’t scale it if you don’t have policies in place.

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