In this episode, I sit down with Lisa Genovese, the founder and president of Bottom Line, an international business strategy organization. We explore the essence of customer feedback, effective leadership, and building a team culture that fosters trust and growth. Lisa shares her experiences in stepping back to empower her team, the significance of structured feedback loops, and strategies for clear and direct communication. This episode is a treasure trove of insights for entrepreneurs aiming to cultivate a thriving, customer-oriented business environment.
In this episode
- Importance of customer feedback in product development [9:01]
- Strategies for effective leadership and team empowerment [18:03]
- Building trust through structured communication and feedback [31:51]
Connect with Lisa Genovese
- https://ca.linkedin.com/in/lisamariegenovese
- https://lisagenovese.ca/
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