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April 24, 2024 40 mins

On this episode, I am joined by Leah Corrin. Leah owns the award winning Essence of L Medi Spa in White Rock, British Columbia. As a child Leah suffered from cystic acne which lead to experimenting with makeup and dealing with embarrassment and bullying. After dealing with cystic acne for 15+ years, she focused on studying medical skin care in depth, accessing all relevant training in her field, and keeping herself informed with the latest industry research. She graduated as a Certified Medical Esthetician from the renowned Blanche Macdonald Centre with honours and continued her extended medical education and training. 

Main Home - Award Winning White Rock Spa, Essence Of L Medi Spa (604) 619-4959
Leah Corrin (@eolmedispa) • Instagram photos and videos
Essence of L Medi Spa – EOL Skin Shop (glowskinshop.ca)

Ashley ~ Filled Up Cup podcast (@filledupcup_) • Instagram photos and videos
Filled Up Cup - Unconventional Self Care for Modern Women

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Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Welcome to the Filled Up Cuppodcast.
We are a different kind ofself-care resource.
One that has nothing to do withbubble baths and face masks, and
everything to do withrediscovering yourself.
We bring you real reviews,honest experiences, and
unfiltered opinions that willmake you laugh, cry, and most

(00:21):
importantly, leave you with afilled up cup.

Ashley (00:31):
I am so excited today.
I have Leah Corrin joining me.
She's the founder of the Essenceof El Medi Spa in White Rock.
BC, thank you so much forjoining me.
Thank you for having me.
Can you lemme know what was sortof the path to wanting to open
up Essence of El Medi Spa?

Leah (00:50):
Absolutely.
It definitely started with myown personal journey with cystic
acne.
My mom used to be a nurse atChildren's Hospital, so she just
has so much care and attentionand she wanted to be able to
heal me, and of course shecouldn't.
So I went the route of goingthrough the doctors and
prescriptions and Accutane andjust nothing was working for me,

(01:10):
and it just stemmed my own.
Process for learning more aboutskincare and the food that we
put in our body and howeverything is interconnected.
And then the more I learned, themore excited I got.
And then as I started to clearmy own skin up, then I wanted to
be able to share my successstory with other people,

Ashley (01:27):
which is so lovely when it comes like not lovely that
you had to go through that, butlovely.
When it comes from a passionproject or that there is that
heart and that reason instead oflike, oh, I just decided to open
a business.

Leah (01:40):
Absolutely.

Ashley (01:41):
What age did you start suffering from cystic acne?

Leah (01:45):
It started when I was around 11, and then it really
started to mature when I wasaround 13, 14, and then my
hormones, of course, started to.
Interact and play a role.
And then I didn't have a regularcycle, so I went on birth
control early on to try toregulate that, thinking that
that would clear up my acne andit didn't, which again, just

(02:06):
kind of stemmed the need formore education.
But it started really young forme,

Ashley (02:11):
which must have been really hard'cause those are such
awkward years for usdevelopmentally already where it
must have had.
Not only sort of the physicalchallenge of people being able
to see it, but maybe like amental health aspect of feeling
like helpless or feeling justextra awkward during that phase.

Leah (02:31):
Yeah, that was definitely something that I struggled with
and I had a very happy childhoodand it was hard for me because
I'm a happy person.
I'm lucky go nature, and thenall of a sudden, you know, I
started having these breakoutson my face and then I had
breakouts on my back and I wasalso a professional gymnast at
the time, so, you know, being intight leotards and having your

(02:51):
back exposed, it was hard.
And then of course, the teasingand the bullying started and it
just.
It's very, very hard on yourconfidence, especially at that
age when you're still trying tofigure out who you are as a
person.

Ashley (03:02):
It's so hard with with kids that age too, because it's
like words really do matter, butespecially not having your
frontal cortex fully formed, itcan be so hard to really
understand the full aspect ofmaking a comment or saying
something really awful that, youknow, 5, 10, 15 years later can
really still have that impact.

Leah (03:22):
Absolutely.
And of course I carried thatwith me into my teenagers as
well.
I would wake up and the firstthing I would do is I would go
to the mirror and I would lookto see, you know, if I had a new
pimple and even before I wouldleave my bedroom, I would do a
full face makeup with that oldCoverGirl compact.
It's just, it's not healthy forthe skin.
It's full of pore cloggers.
But I was so ashamed of my skin.
I didn't even want my own familyto see it.

(03:44):
And then of course, that ledinto, you know, hanging out with
other friends after school.
And on weekends, I would neverlet anybody see me without a
full face of makeup on,

Ashley (03:52):
which must have been a lot more pressure.
And like you had said, cloggingpores without really realizing
it.
So you're kind of adding to theproblem without feeling like
there's a solution.

Leah (04:03):
Yeah, and I didn't know, you just, you go to the
drugstore with your mom orwhoever is able to take you and
you just are walking the aislesand whoever, the sales people
there, they're there to helpyou, but they don't know any
different, you know, they'rejust, this one's on sale, or
this one has a great promo.
You get a blush when you buy thefoundation or a mascara.
You know, there's really noreasoning behind what I was

(04:24):
picking other than I just wantedsomething that was gonna cover
it and hope for the best.

Ashley (04:28):
Oh, absolutely.
And the commercials, back whenwe would've been teenagers, it's
like it had the cool celebritiesand say like the Neutrogena,
where it's like you're smashingyour face with water and it's
like everybody wanted theproducts that we saw everywhere.
Absolutely.
I am really happy that nowadaysthere is so much more knowledge
and we are so much more aware ofthe cause and effect of certain

(04:49):
things, of knowing, like ifwe're using a certain brand and.
It has different chemicals ordifferent minerals or anything
else.
I just, I like that there ismore information out there so
that we can make a more informeddecision.

Leah (05:03):
Yeah, definitely.
It does get a little bitchallenging now though, because
unfortunately we're in the eraof influencers, so some of the
information that our youth andyou know, the decision makers
are getting, it's not.
Scientifically based ormedically backed.
So it's a little bit challengingright now to make sure that
you're getting the correctmessage on what's affecting your

(05:25):
skin, what is contributing toyour acne, what actually causes
acne, because there's so manyinfluences out there.
They don't have any training andthey're getting paid by the
brands to do a video, and thennow they're going viral on
TikTok.
People are just buying whateveris trendy and not actually
having any education ordirection on what they're using,

Ashley (05:47):
which is a really fair point.
And I think so many influencers,aren't always great about
legally disclosing whether it'sa paid or gifted.
So you think that they just lovethis product because it's great
and not really knowing that thatvideo could be the only time
that they wore it and they woreit because they got paid to do
so that it is deceptiveadvertising practices for sure,

(06:10):
and I think that we're seeingthat more and more there's this
big viral thing on TikTok withten-year-Olds going to Sephora
and picking out like retinolproducts and things that is
really damaging to their skin,but it has a cute package, so
they think it's fun to use.

Leah (06:23):
And that's part of the sad part too, is right now, you know
companies, they know that thechildren and the TikTokers,
they're the ones that are thedecision-makers.
They're going to their parentsand say, mom, you know, I saw
this on TikTok, or I saw itonline, and they go to Sephora
or.
That's just the one that's beinghighlighted right now.
But there are other companies inthe states as well and
internationally that are thesame principle, and they're just

(06:46):
going there looking for aspecific product.
Like you said, I want a retinol,or I want glycolic acid, or
cellophilic because they'veheard it trending and they don't
need it at that age.
And the hard part is now iswe're not gonna see the damage
that we're doing to our youthfor another 10, 20, 30 years.
So even though, you know, theymight be being bullied or
they're trying to fit in withtheir social circle.

(07:06):
To be trending right now,they're actually causing so much
premature aging at such a youngage that they're gonna be
dealing with this 30, 40 yearsfrom now, or really gonna start
to see the damage.
Then

Ashley (07:18):
what advice would you give parents that are kind of
stuck in a position where theirkid wants a certain product or
wants to even potentially mirrorwhat they're putting on them?
What's something that would be,I don't know, like an.
Not that they should necessarilyhave an entryway into skincare
and makeup and all of that kindof stuff either, but what would

(07:40):
be more gentle products to useon skin?
Like should they be gearing themtowards maybe like a sunscreen
moisturizer that would bepotentially beneficial?
Or would there be something thatis like a middle ground?

Leah (07:54):
Absolutely.
I think the best thing to do isto encourage the.
Educational aspect of it.
You know, really encourage achild like, that's great.
I'm so happy that you're showingan interest in creating a
skincare routine.
But let's find a professional orwhere you're getting your
influence from isn't from otherteenagers that are getting it
from social ads.
Let's find a medicalprofessional in our area, like a

(08:16):
medical esthetician or in thestates, the reference is master
estheticians.
Somebody who's gone to schoolthat has advanced training that
can really guide them throughthat process and guide them from
there.
Teen years to their earlytwenties and their thirties and
you know, and so on from thatpoint, because then you have
somebody in your pocket who's.
Educationally based, that'sselecting these products for

(08:37):
you, and they can explain to youwhy they're picking specific
products and why they're goodfor you versus other ones that
are not good for you, and howthat affects your skin short
term and in the long term.
So for our younger clientele,what we're doing right now is
recommending some type ofskincare routine.
So you know, they fit in withtheir peers.
It's gentle for the skin, butit's also protecting the skin.

(08:58):
So they just need a reallysimple, gentle cleanser.
They need a very simplemoisturizer and sunscreen.
Those are the best things thatthey can do now, and I just tell
my parents to say, introducethis like you would with your
oral hygiene care.
You know, flossing is great.
Brushing your teeth is great,but why are those things
important?
So if you include that now at ayoung age, they don't know any

(09:19):
difference.
It's just built into yourroutine and then they have that
health and awareness.
So that they're preventingprecancerous skin lesions, and
they're not gonna have tonecessarily have cancer cut off
their nose or their cheeks intheir forties and fifties, you
know?
Same with the tanning bedgenerations.
I grew up in that generation.
My GP used to tell me from myacne, go into a tanning bed
three to five days a week.

(09:40):
So I did that because I thought,you know, when I was 11 that
this was gonna be clearing up myskin, and now that I'm in, you
know, my forties, now I have allthe sun damage and premature
fine lines and wrinkles that.
I shouldn't be experiencing atthis age, but that's what I was
exposed to.

Ashley (09:57):
Well, and I do appreciate the tanning beds that
I know in Canada anyways.
I'm not sure if it's the same inthe US but you can't go into
them before you're 18 anymore itis a lot more stricter.
'cause it was one of thosethings you'd go sit in the
tanning bed with those likereally?
What I would describe as tackynow, either like the heart or
the Playboy symbol and it waslike just trying to give

(10:18):
yourself essentially like a,

Leah (10:20):
reverse tattoo.
Yeah.

Ashley (10:23):
That it is so funny how with the more information that
we get, how things like thatchange, but we really were given
such bad advice with theknowledge that they knew then.
I think for parents eventhinking about sort of what we
had touched on earlier withwords matter.
I think if you are somebody whomaybe has low self-esteem or is

(10:45):
really harsh where you'retalking about like your wrinkles
or you're talking about, I don'tknow, just the way that you're
aging or how you look, it'simportant to remember that
little ears essentially willcopy you.
So it's like if you're talkingabout how awful you are, then
they're gonna start looking forthings that they also could see
as awful.
That in thinking about skincareand thinking about our health,
is just sort of remembering thataspect of it that.

(11:08):
We don't wanna make our issues,their issues.

Leah (11:12):
Yeah, I see a big trend right now with social drinking.
Starbucks, for example.
Not to throw that brand outthere, but just people are very
aware with that brand.
But any type of coffee housewhere our younger girls, you
know, are in their pre-teens,even as young as, I probably saw
a three-year-old today.
I was leaving my gym from myworkout and there was a mother

(11:32):
daughter, you know, sharing acoffee.
It was cute and endearing, butI'm thinking like here you are
giving a three or four-year-old.
This liquid sugar and you'recoaching and teaching them, this
is a social thing, but they'reusing it as a lunch.
They're using it as a breakfast.
Like this is not a meal source.
And the chemicals and thefillers and the preservatives
are that are in these drinks aredestroying our gut health and

(11:57):
our brains and our skinfunctions.
But again, you know, it's thattrendy thing to do.
Let's hook up with a girlfriendand we'll go for coffees.
You're slowly poisoning yourbody when you're doing this and.
It's gonna start showing up moreand more.
I mean, I don't know if you'venoticed over the last three
years since.
covid Took effect on the world,but the depression rate is

(12:18):
escalating right now.
And because everybody wentonline to connect during covid,
people are pulling back fromthose social connections and
they're afraid to go out andthey're getting more acne and
then the acne, they're wantingto hide from that and hide
behind their screens.
And I just, I see it all thetime with our clients.
I see the emotional toll thatit's taking.
Confidence isn't as high as itwas, you know, five years ago,

(12:41):
and it's really sad to seethese.
Becoming social norms.

Ashley (12:46):
Oh, I definitely agree with that and I think as great
as it is to be able to havethat, I guess, instant
satisfaction of being able to,message somebody on Instagram or
message somebody throughwhatever social platform and
have that instant connection.
You miss the importance of likeactually sitting down and
connecting with people andsharing information and it

(13:08):
becomes this.
I'll just quickly tell themthis, I have this moment, or
I'll quickly send this voicenote, but it's like that divide
and nothing can really replacehaving that community around you
where you are taking the time toput your device down and
actually connect into theperson.
And it's so good for not onlyour depression and anxiety, but

(13:28):
just even our attention spans.
That.
It's like if we were to havelike, an internet pause for the
day, it's like you don't wannafeel like you don't have people
that you can turn to, or it'slike even remembering people's
phone numbers anymore becausethat's such a underutilized app
on our phone.
Absolutely.
Like who actually calls peopleanymore or who.

(13:49):
Answers the phone justwilly-nilly to see like, oh,
who's calling me?
Like, that's the worst.
And I am back that too because Iactually hate.
But just having that piece ofit, it's like it really is so
important to us.
Mm-Hmm.

Leah (14:05):
Yeah, I'm definitely noticing a shift right now just
personally with social media.
I need it for my business.
It's how I connect to a broaderaudience and.
Our skincare line has goneglobal over the last two years,
and it's an easy way for me toconnect with other countries,
but yet on the flip side of thescale, I'm really feeling this
intuitive pull.

(14:26):
To draw back from social mediabecause I find it so fake now,
and everybody's using filters ontheir skin and then they're
using editor apps to shrinktheir thighs and their stomachs.
And it's like what they'representing to the world isn't
even real anymore.
And it's creating this falseidentity.
And people, if they feel likethey don't fit in with that,

(14:47):
then they're at a loss, youknow?
So either people are buying appsto edit it or they're filtering
and.
People that are maybe at homeand they're struggling and
they're seeing all these prettyperfect people all the time,
they pull into their shellbecause now they feel like,
well, they're not that prettyhappy person who's posted on
social media, but that might, inreality, they might be going
through a divorce, they might behaving health issues with their

(15:08):
children, but that's not whatthey're posting on social media.
It's interesting.
Right now, it's been for theprobably a year now where I just
feel like I'm engaging less.
Because it's not fulfillinganymore, even though I need it
for my business to be able toconnect with people.
I'm more focusing on in-clinicand interpersonal relationships
and like you said, putting yourphone down and going for

(15:30):
connections, whether it's coffeeor going for a hike or working
out.
There's definitely a shift rightnow that people are starting to
experience.

Ashley (15:37):
It definitely is the highlight reel, and if people
don't really factor that in whenthey are scrolling, it does
become a.
You know, why isn't my lifeexciting?
Why isn't it this?
And it's like, from a businessperspective, it is so
frustrating because it isn'teasy to find your community
authentically anymore.
It's like, mm-hmm.
Choosing that right time of dayto post.

(15:58):
Instagram wants to be TikTok sobad that it's like there's no
pictures anymore.
It's everything is video.
Everything is like capture theirattention in three minutes or
else, and it's like doom andgloom and it just, it can be
really frustrating andexhausting and it just feels
like work instead of like a funpart of your work or an
additional part of your work.

(16:19):
So as a business owner, I cancompletely relate that it does
kind of feel like.
You're banging your head againstthe wall and it just isn't
getting better, but extra boxcan find you.

Leah (16:29):
Yeah.
Right.

Ashley (16:32):
I know that we are sort of heading into summer.
We had kind of touched on whattweens should do for their
skincare.
What should all of us kind of befocusing on as the weather is
shifting

Leah (16:43):
so this is an interesting time of year because in BC we're
still getting that dry, coolair.
But we're starting to see therain come in, and we're above
freezing now.
So it's an interesting shiftbecause a lot of people still
have the heats on in their homesand in their vehicles in the
morning, and then we're startingto dress in layers because now
we're starting to get a littlebit of that springtime

(17:03):
temperature.
So something that you should belooking for is pairing.
Vitamin C with your SPF.
This is one of my favoritecombinations, vitamin C is one
of my favorite.
Daytime ingredients because ithelps to fight pollution.
It fights free radical damage.
It helps to support the efficacyof your sunscreen, and it builds

(17:26):
collagen.
A lot of people don't know thatvitamin C builds collagen, so
when you go into the sun, thesun is damaging the DNA in the
skin, and it breaks down theelasticity and collagen in your
skin.
So we use things like sunscreento be able to support and
protect the skin.
If we complement that withVitamin C, we're just doing so
much more.
So looking to have a little bitmore of a hydrating serum,

(17:49):
pairing it with a vitamin C, andthen supporting it with your
sunscreen.
Those are definitely the springthings.

Ashley (17:55):
I definitely didn't know that about Vitamin C.
Can you explain to people, ifthey were to come into the spa,
what does a typical clientconsultation look like?

Leah (18:05):
We are actually known for our consultations.
We spend 60 minutes for ourregular skin intake
consultations.
We take.
In depth, they're called Visia.
It's a branded photo technology.
It takes photos of their facedirectly straight on to the left
side and to the right.
And it's really interesting forpeople because the left side

(18:26):
typically has more sun damage'cause it's their driving
window.
So we show them what's happeningnot only with texture and pore
size, but we show them thebacteria under the skin.
We show the redness andinflammation as well as.
Pigments.
So it's really important to showpeople where they start because
your skin is an organ and peopleexpect immediate results, but
they forget to be able toreflect two years later, five

(18:47):
years later, and really see howtheir skin has improved long
term versus like that social.
Cue of this is what a filterlooks like on your skin.
So people expect that I'm gonnago in for a facial and I'm gonna
walk out looking 10 yearsyounger, right?
So we include these digitalimages during our consultation.
We go through their medicalhistory, any medications or

(19:08):
supplements that they're on,what their diet's, like, what
their travel or for business orfor pleasure is like.
We go through their exerciseprogram, we go through their
current skincare routine.
Also what we recommend for them,and then we help to create a
plan where I find a lot of otherpeople, they lose a little bit
of that because they're notgoing through where they have

(19:30):
been and where they currentlyare, and then a projection to
where they want to go.
They just come in, they look atthe client like they're number,
they're like, here, let's getour sales to you and we hope
we'll see you again.
That's not the type ofrelationship that we look for
with our clients.
We look for long-termrelationships with our clients,
so it's really important that weeducate people on what they've

(19:50):
done versus where they're going,and then the best roadmap to
achieve that.

Ashley (19:55):
I imagine that would kind of be.
Scary to kind of be able to giveall of that knowledge, I think
it's fantastic, but there mustbe kind of like a shock at
people when they really see theskin damage or the sun damage
rather, or bacteria and all ofthat.
Because I think so many times weforget that it's more than just
what we see.
And I really do love the factthat it is focusing on, you

(20:17):
know, sleep and diet and all ofthose other things because we do
forget it's an organ andeverything is.
Connected that way that it isn'tjust it's my skin.
I'll throw on a sunscreen and,I'm good.

Leah (20:30):
Yeah, absolutely.
People forget that it's anorgan.
So that's one of the things thatI lead with is that don't forget
that what you put inside yourbody is what you're going to get
out.
So if you're experiencing acneflare ups, for example, acne
takes 90 days to form.
So that's a three month process.
So if they're getting breakouts,now it's February.
What were they doing inDecember?

(20:51):
What were they doing inNovember?
And people don't think aboutthat.
They think, oh, I've been eatingso well since January 1st and
it's my New Year's resolutionand I'm exercising.
But what were you doing back inNovember and December?
You were probably indulging inChristmas festivities.
You were maybe drinking a littlebit more alcohol.
You know, shorter, darker days.
You're probably having morecaffeine and all these little

(21:11):
micro.
Experiences can build into some,you know, perfect storm.
And then that's usually when theclients come in to see us
because there's something, whatthey say is wrong with their
skin or they're not happy aboutsomething.
So we really educate them onthat process.
And before it used to be such avanity thing, like, oh, I'm
going to the spa and you musthave all this extra money to be

(21:34):
able to afford this.
Whereas I'm trying to flip thatand say let's prepare the skin
and treat it like an organ,which it is.
It's our largest organ.
And you know, not end up 20years from now waiting for a
referral for a dermatologistbecause we have a pre-cancer
skin lesion.
Like let's teach people whenthey're younger that you can
help prevent these things.
You can have less exposure tothe sun.

(21:55):
You can wear things like vitaminC to protect the skin on a
regular basis.
You can use things like vitaminA retinol to repair the damage.
Prepare the skin so that itdoesn't have that advanced
aging.
And we coach that on a regularbasis, but also during the
consultations.
And we do 60 minutes for all ofour skin consultations.
And then our acne consultationsare 90 minutes because we go so

(22:18):
much more in depth into diet andnutrition.
And a lot of people, you know,they come in, they say, well, I
don't need 60 minutes.
I just want you to tell me whatwe need.
Then we say, well no, there's somuch more that goes into it.
60 minutes.
I mean, we could talk for threehours, but this is the time that
we set aside to really justexplain the body and the health

(22:38):
and how everything is connected.
'cause people forget that.

Ashley (22:42):
Well, and I think it is really, really important to
think about it as preventative,I think too many of the times we
don't start to think untilsomething is wrong or.
Not to say like until it's toolate, but until more damage is
done.
So I think it is reallyimportant to understand that
while it can be a luxury or anadditional cost, it is that,

(23:03):
like what is it gonna save youdown the road?
How much money is treatment forsomething going to cost or the
pain of like going throughsomething like skin cancer that
it is really important to kindof get ahead of it and give
ourselves permission to havethat version of self-care.

Leah (23:18):
Absolutely.
And I think right now too, we'rereally gonna start to see more.
Cancer show up in skin, and it'sscary because they don't teach
you that in school.
They don't teach you that inpost-secondary education.
Even online, nobody really talksabout it.
So unless you have a medicalesthetician in your corner who

(23:39):
can teach you and keep an eye onit, I mean, we always take
photos when clients come in fortheir follow-up treatments as
well, because.
Something that pops up, youknow, they just say, oh, there's
little red spot on my nose.
We'll take a picture of it,we'll file it and chart it and
say, you know, we'll keep an eyeon it.
And if it grows or it changescolor or shape, then maybe it's
time, to go to your doctor.

(23:59):
But now your GPS, they'll bereferring you to a dermatologist
if it's cancer.
And most of the time we'll sendclients to their doctor, and the
doctor says, oh, it's fine.
It's nothing.
I've had probably 10 clients inthe last year where I'll say to
them, you know, this looksreally suspicious.
We've been watching it for a fewmonths or a few years now.
I think this is a really goodtime to go in and get it

(24:20):
checked.
And the medical system isfailing them.
They've had these clients andthey come back and they say, oh,
I've got basal cell carcinoma ormelanoma.
I wish I had a known sooner.
Well, we did know sooner, butunfortunately the medical system
is just, it's failing us nowbecause unless it's something
drastically wrong.
It's hard to get somebody tolook into it for us.

Ashley (24:41):
The issue that we're having in BC, I don't know
whether other people listeningto this would have the same
situation in their town or intheir country.
But in BC it is very rare if youhave a family doctor.
I know if you are somebody whodoesn't have a family doctor,
either because there wasn't oneavailable in your town, or
because a practitioner retiredand there wasn't a replacement,

(25:03):
it can take five to 10 years tofind a regular GP to see you.
In Canada, we can't opt to go toa specialist without a referral.
So you really need that GP stepfirst.
The pandemic kind of shut downmost walk-in clinics and there
is sort of a middle groundbecause our healthcare is
supposed to be free.

(25:24):
If you're going to a walk-inclinic, essentially, now it's
telehealth, which you have topay for.
So it is a little bit of a grayarea of whether you have the
ability to go to telehealth, butmost people are stuck going to
emergency rooms for really basicthings that they really
shouldn't have to go to forthat.
And then a.
Emergency room visit is likeprobably on average, anywhere

(25:46):
between 12 to 14 hours, just tobe able to be triaged and see a
doctor.
And then once you're in there,they're really so slammed and so
short-staffed that again, a lotof times you're told, ah, it'll
be fine, or this is nothing.
Or they're really just rushingyou out, leaving you back at
square one and having to repeat.
So it's so difficult to getbasic care and.

(26:11):
I think women especially are sooverlooked and so gaslit that
we're often told the labs arefine when the labs aren't fine.
That it's like everybody islooking for the treating the
symptom instead of finding theroot cause.
So it can be very, verychallenging to get taken
seriously.

Leah (26:31):
Yeah, my husband, he's a first responder.
He's a firefighter for the cityof Surrey.
And you know, when we talk aboutthings, I notice that what he
sees a lot of the time is notactually an emergency situation,
but like you said, a lot ofpeople, there's this
miscommunication that, you know,if you call 9 1 1, you're gonna
get to the front of the linewhere it's not necessarily the
case, but then you're tying updifferent first responder

(26:52):
emergency services like yourfirefighters, like your
ambulance.
Because they're not getting thecare that they want.
It's very sad and it'sfrustrating to see what's
happening to our medical system.
And in all transparency, Iactually recommend my clients to
just drive across the line.
We're in White Rock in BC, andyou know, we're a 10 minute
drive across the border and Itell my clients, you know, this

(27:15):
looks.
Concerning if you can't get into see your doctor, or if you do
get in to see your doctor,usually they'll just say, oh,
it's fine, or we'll, just zap itwith liquid nitrogen and you're
fine.
I say, go to the states.
You know, you might pay$150 orup to$300 for a visit, but at
least you're getting seen andyou're getting treated and
you're getting addressed rightaway, and they can get in, you

(27:38):
know, within a couple weeksversus waiting six or nine or 12
months.
It's too late at that point.
And we see celebrities now likeHugh, Jackman, who's had cancer
cut out of his face three orfour times.
Now he's a spokesman for skincancer.
But if you don't see that, youknow, it's not in your face,
you're not aware of it, andthere's so many things that you

(27:58):
can do like having, you know, amedical esthetician or a medical
spa.
In your back pocket where theycan say, oh, you know, you come
in for regular treatments.
It doesn't need to be a monthlyfacial.
But even if you're coming intothe clinic a few times a year
for a laser treatment, we noticewhen there's a change in the
skin, we notice if something'sunhealthy and it gives us an
opportunity to have a touchpoint with that client that

(28:20):
says, Hey.
This is your time for a friendlyreminder.
Are you wearing your sunscreen?
Are you helping to prevent skincancer and sun damage other than
the vanity of looking good?
And you know, people think Botoxand fillers and altering the way
that you look.
Let's get it back to skinhealth.
No different than, like I said,you would with your teeth.
You go in for regular checkups,you, look for cavities and.

(28:42):
Infection and you know, theycheck your glands to see if
maybe there's any cancer that'sshowing up in your thyroid.
They're doing different thingsnow in dental care that we
should just expect to have withskincare as well.

Ashley (28:55):
Yeah, that is a really good point.
Can you tell me a little bitmore about the services that you
offer within this spa?

Leah (29:04):
Absolutely.
So we are what we call a medicalMedi-Spa.
And what that means is we'relike a bridge between a daycare
spa and a full medical spa wherethey're potentially doing
surgeries or they're just.
Specifically focusing on medicalcare.
So that could be cancer,pre-screening.
It could be doing Botox andfillers and injectables, whereas

(29:27):
we are bridging the two.
So we offer what we call medicalfacials where it's a bridge
between having that relaxationfacial that you would have at a
day spa, but then merging itwith.
The medical field.
So we're doing chemical peels.
We're doing LED light therapyfor rejuvenating the skin,
working on fine lines andwrinkles and texture.

(29:47):
So we have that aspect of ourbusiness.
We also have our correctionphase, which is more working
with lasers.
So we have our halo laser, wehave our Cyton Forever, young
BBL, we do medicalmicroneedling.
Then we also go into the acnetherapies and then we have the
injectable side.
We have a full menu to service,pretty much anybody that comes

(30:11):
in with a skin concern.
And it's important that weeducate people that we are a
medical spa.
So if you're looking for, youknow, I kind of call them those
fluffy spa facials, we'reprobably not the right partner
for you because we're morelooking on education-based
training and treatments,

Ashley (30:27):
which is awesome to have that education piece because I
think sometimes, even when you.
go into Like a day spot andyou're like, oh, I just want a
facial.
You may be damaging your skin bytaking whatever products are
generically offered throughthat, that it's like, it may
feel good in the moment, butagain, you're maybe spending
your money to feel sick later

Leah (30:50):
And some of them aren't cheap.
You know, if you go in forfacial.
Massage type, you know, wherethey've got the arm massage and
the hand massage and they've gotthe steam machines.
You know, it's a very Europeanstyle facial, and you could
spend 200,$300 for those typesof facials, or you can spend as
low as$60.
And then you get into themedical facial ones where you

(31:11):
have like the chemical peels andthe hydro facials and the
microdermabrasions.
They're still giving you thatspa type experience, but they're
doing so much more for theirskin.
They're exfoliating the skin,but they're replenishing with.
Peels and peptides and vitaminC's and anti-inflammatories.
So you can still have therelaxation aspect, but you can

(31:31):
also be working on preventionand correction as well.

Ashley (31:35):
What are some red flags that people should watch out for
when they're choosing a spa?

Leah (31:40):
I'm advocate for education.
So I would say definitely justasking or doing some due
diligence and researching thecompany before you go in.
How long have they been open?
What's their training?
And it's hard for a consumerbecause in the laser realm,
there's no regulation in BCanymore.
They took away the licensing in2006.
So anybody can just go andpurchase a laser or a

(32:03):
light-based device on Amazon oreBay, not have any education or
training, open a business andstart offering these services.
So it's very scary.
So I would always say, ask fortheir diplomas.
Ask where their training is, whothey got training from, how much
experience they have.
Have they been doing it?
Three months and they're new.
Have they been doing it fiveyears or 10 years?

(32:24):
Because even though you canwatch online training, it's
different when you're working onhands-on experience in the field
because what we're trained ononline.
Might not correspond directly toworking on someone in the
clinic.
And when you're working withlasers, some light-based devices
like IPL or BBL, they areattracted to pigment.

(32:46):
So if you have a client that'scoming in to work on freckles or
sunspots and sun damage.
If they've been exposed to sunand they have a tan in the skin,
the laser is attracted to thatpigment.
So instead of just having, youknow, a specific freckle or a
sunspot, you have pigmentseverywhere now and you run the
risk of over treating clients.
So if you have someone whohasn't been doing it long enough

(33:08):
or doesn't have proper training,even though they know, okay,
well this is your skin type,this is what we're treating.
They don't have the hands-onexperience to say.
This is what you're presentingas a skin type, but you actually
are coming in with a skin typethree or four versus a two.
So that's the Fitzpatrick scalethat we use to see how much

(33:30):
pigment is in the skin.
So you run the risk of going toa spa or a medical place where
they can be over-treating you

Ashley (33:38):
you have a skin quiz on your website.
Would that be something thatyou'd recommend people do before
they book a consultation, or isthat something that even once
you go into the consultation,that's something that you
incorporate?

Leah (33:52):
So we don't talk about the skin quiz during our
consultation because.
In the consultation, we have theclient right in front of us.
So that gives us an opportunityto see their skin, to touch
their skin, to do the visiousscans.
The skin quiz is more for peoplewho don't have access to come
see us.
Maybe they live outta country oroutta province.
They still wanna be able to buymedical-based skincare, but they

(34:13):
don't know where to start.
So I spent a lot of timedeveloping a skin quiz to say,
what are your skin conditions?
What is your age?
What are your targets?
And then to create.
A visual skincare regime, andthen the client can go through
and pick maybe based on theirbudget or based on how many
steps they want based on what'spopulated after the skin quiz.

(34:35):
So it's more for people whoaren't able to come into the
clinic.

Ashley (34:38):
I love that, and I love the fact that it gives people
that opportunity where they'renot just like blindly picking
that they do provide a littlebit more context and information
for you guys to be able to helpthem to say, Hey, try this, or
try this, or try this.

Leah (34:54):
And one thing that makes us unique as well, because this
passion stemmed from my ownexperience with cystic acne is
that the line that I developed,which is Essence of L medical
Skincare, it was designed to beacne-safe first.
So even if you're notacne-prone, maybe in your
twenties or thirties, maybe youhit perimenopause and all of a

(35:16):
sudden you've got some new acnebreakouts.
So what was working for youbefore might not be what's gonna
help support you and target youas you, you know, go through
your life.
So if you're buying it fromCostco or you know, Sephora or
London drugs, those things mightnot be acne safe.
They might be targeted towards.
Fine lines and wrinkles ortowards laxity.

(35:37):
Whereas when you go into themedical based skin care, they
can do multiple things with eachstep.
So you can have a serum, forexample, that's gonna work on
texture and pore size andwrinkles and pigment.
You can have a moisturizer thathas human growth factor that's
going to work to fightprecancerous skin lesions and
reduce inflammation in the skin.
So they just do more things.

(35:58):
Per product per ingredient.
So you'll notice that in ourskincare line where each serum
has multiple ingredients thatare gonna be targeting multitude
of specific treatments.

Ashley (36:08):
I think that's something that a lot of grownups don't
necessarily think of too, isthat your skin isn't just going
to be say like.
Whatever stage you're in now,it's not just gonna stay this
stage.
But it's really important tounderstand that so many
different lifestyle changes orso many different hormonal
changes throughout youradulthood into being a senior,

(36:31):
that really can change whatproducts you should use.
Like I think that that part wejust don't really think about.
We think, oh, I like this brand.
It's working for me.
I'm just gonna use it for theend of time.

Leah (36:43):
And again, it's very misleading because there isn't a
regulatory board that says youcan't say that on your label.
So somebody could say, Acne,safe Moisturizer, but if you
flip it over and you read theingredients, there might be one
to three poor cloggingingredients in it.
So it's misleading for theconsumer.
'cause they're gonna say, oh,you know, I'm dealing with acne
right now.

(37:03):
I'm gonna buy this acne cleanseror this treatment serum.
But then there's actuallyingredients in it that is going
to contribute to the developmentof more acne again, you know,
three months down the road.
Because we know that acne takes90 days to form.
So, you know, it might clear upinitially, but it'll have a
compounding effect whereeventually it might contribute
to more acne.
So it's frustrating for theconsumer because.

(37:25):
They might just be going onlineand looking for a specific
ingredient.
Maybe they saw an influencer,maybe they saw an article that
said salicylic acid, forexample, is really good for
acne, oily prone skin.
But if they're a drier skintype, but they still experience
the odd breakout, it might notbe the best ingredient for them.
Or it might be formulated in abase that has poor clogging

(37:46):
ingredients in it.
So it's very misleading and veryconfusing for the consumer if
you don't have somebody in yourback pocket that can actually
explain what these are doing toyour skin or if it's even the
right product for you.

Ashley (37:58):
For sure.
And I know even with thinkingabout ingredients, if you go to
the supermarket and you flip'emover, you're more likely to see
like products you recognize,like milk, eggs, whatever.
But if you look at.
At cosmetics or any sort ofproduct like that.
It's like these big scientificterms and it's not as readable
for most people, but it's like,it's so hard to actually get

(38:21):
that information, like you said,unless you're going to a
professional.

Leah (38:25):
Mm-Hmm.
And one thing that we see commonis clients will come in and
they'll say, well, I want, youknow, a chemical.
free Skincare line.
So this is why I shop at thenatural food stores.
You know, whether it's choicesor nature's fair, we'll say,
well, you can't have chemicalfree products.
Water is a chemical.
Light is a chemical, you know,so people get this.

(38:48):
Misconception in their head thatthey need chemical free, but
like what kind of chemicals areyou looking to avoid?
Is it a toxic chemical?
Is it a, an ingredient that'sbeen banned in Europe?
You know, what we allow inCanada is different than the
allowance in the states, whichis different than what's
available in Europe.
Everybody has differentregulations and.
People get very confused in whatchemical free means.

(39:11):
It's like, okay, so you don'twant parabens, you don't want
phthalates that are gonna behormone disruptors, but they
don't know what those are.
They just come in, this is whatI want and I don't want this in
my skincare.
It's like, okay, is there actualscience behind that or was it,
paid self-assigned company thatall of a sudden started, you
know, telling people thatthere's a company out there that

(39:33):
you have to pay for to have yourproducts listed on their
website, and people come acrossthis site and then they just
take everything you know, as itis that it's the holy Grail and
it's the only sourcing that youshould run your products
through.
But it's not always accurate andpeople don't know that companies
have to pay to have theirproducts on there.
So it's a little bit biased aswell.

Ashley (39:56):
Can you let people know if they're looking for you
online or they're looking foryour website where they can find
it?

Leah (40:03):
Yeah, so if you go to our website or Google Essence of L
MediSpa, there is a shop page, adirect link on our homepage.

Ashley (40:12):
Awesome.
Thank you so much for taking thetime to have this conversation
with me today.

Leah (40:17):
You are so welcome.
Thank you for having me.
Thank you so much for joining ustoday for this episode of The
Filled Up Cup podcast.
Don't forget to hit subscribeand leave a review.
If you like what you hear.
You can also connect with us atfilledupcup.com.
Thanks again for tuning in andwe'll catch you in the next

(40:38):
episode.
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