Rethinking Dental Practice Growth: Santosh Patel, Chief Revenue Officer at Subscribili

As we've heard from other guests on Filling You In with A-Squared, the slowdown in rapid acquisitions in dentistry due to high interest rates and other economic challenges has resulted in more focus on same store growth. For a closer look at this trend, Areo Dental Group Co-CEOs Dr. Anushka Gaglani and Dr. Abhishek Nagaraj turn to Santosh Patel, Chief Revenue Officer at Subscribili and co-founder and board member of Complete Specialty Solutions. In those roles, Santosh is leveraging over twenty years of large-scale operations experience in the medical and dental industries to help DSO, group and solo practices grow through technology-driven, operationally sound strategies. Some key advice includes centering your growth on quality, not quantity and focusing on the fundamentals. “Let's understand what's growing, what's working and if we know this works, let's rinse and repeat and not keep doing A, B, C, D tests,” he shares. A newer growth strategy relies on offering subscription plans that drive patient retention and revenue without reliance on insurance approvals. “You're not looking for authorizations, you're not getting denials, and it gives you more flexibility in meeting patient needs.”

This insightful conversation also covers:

• Why Santosh thinks a “concierge” model is coming to dentistry;
• How to reconstruct your staff learning system to make it more compelling;
• The role of AI in improving practice operations and patient relations.
   

Mentioned in this episode:
Subscribili

Areo Dental Group