Corporate bank portals have typically required finance professionals to navigate fragmented services across siloed applications, leading to a disjointed experience. In response, Citizens is adopting a client-centered technology strategy focused on creating a unified, user-friendly experience. In this episode, host Joseph Drambarean speaks with Matt Richardson, Head of Product Solutions for Treasury at Citizens, about how the bank is transforming client experiences by building a marketplace of strategic partnerships, unifying banking services into a single, user-friendly portal, and using APIs for seamless integration with client systems.
Highlights:
- Learn about Citizens’ marketplace model, giving clients access to third-party solutions within a unified environment.
- Explore how Citizens is enabling clients to integrate their systems with APIs.
- Get insight into the future of customer experience as Citizens continues to prioritize customer-centered design.
- Discover how Citizens simplifies vendor management for clients by integrating best-in-class solutions.
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Connect with our speakers:
About Joseph “JD” Drambarean
JD is Trovata’s Chief Technology Officer. Previously, he was Director of Strategy with the mobile app design firm, Punchkick Interactive. There, he was responsible for developing roadmaps and executing global product launches for brands like Marriott International, Allstate Insurance, and Harley-Davidson. He later served as a Senior Manager in Capital One’s Digital Product Management team. Joseph is a Chicago native, and graduated with a BA in Political Science & Economics from Loyola University of Chicago.
Connect with JD on Linkedin: https://www.linkedin.com/in/jdrambarean
About Matt Richardson
Matt has over 20 years of Treasury Management experience in sales, product and business administration roles. Currently the head of Product Solutions for Treasury Solutions at Citizens, he leads a team that is driving innovation in the treasury management product suite across customer experience and payments. Matt is also responsible for the bank’s Sponsorship Management business. Previously Matt had served in a variety of roles in Treasury Solutions, including sales and sales management in multiple industry segments and verticals and as Business Manager/COO for Treasury Solutions.
Matt is a recognized expert in domestic cash management and speaks regularly at industry forums including AFP, NACHA, and FEI. Matt holds a BA in Economics from the University of Massachusetts and has completed professional training including the RBS/Harvard Business School Senior Manager Program and the Advanced Leadership Development Program through Babson Executive Education.
Connect with Matt on LinkedIn: https://www.linkedin.com/in/matt-richardson-7843936/
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