In this episode, Rami El-Dahshan discusses how airport lounges are at the forefront of excellent customer service, what luxury looks like to passengers now, and how airport experiences will develop in the future.
Rami El-Dahshan joined Virgin Atlantic over six years ago from British Airways and has weathered one of the most disruptive periods for airlines and airports; the COVID-19 pandemic. Now as Virgin Atlantic passengers are almost back to their pre-pandemic levels, El-Dahshan has turned his focus to revamping the lounges and customer experiences, including adding more sustainable suppliers and even picking the fresh produce on the farm himself.
First Flight is a production of FlightGlobal, an award-winning aviation media company, and is hosted and executive produced by Amber Elias.
For more information, visit FlightGlobal.com/podcast
If you have any questions, comments or suggestions, please email podcast@flightglobal.com
For sponsorship and commercial opportunities, please email podcast@flightglobal.com
Audio editing by StorySolutions
Access 20% off your new subscription to FlightGlobal.com with the code FGPODCAST (terms and conditions apply).
Listen to the Airline Business podcast, hosted by Airline Business editor Lewis Harper and executive editor Graham Dunn.
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.