FIsionaries
The FIsionaries Podcast, sponsored by Alkami Technology Inc., shines a light on financial institutions (FIs) at the bleeding edge of digital transformation. The podcast, hosted by Jim Marous, features banks and credit unions sharing lessons learned from their digital transformation journeys as well as insights from fintech partners and other industry thought leaders. Each episode will provide regional and community banks and credit unions with insights, tips and tricks to elevate their digital banking game.
Episodes
November 29, 2023 • 42 mins
I'm excited to have Grant Karsas, VP of Digital Experience at Travis Credit Union, on the FIsionaries podcast today. Grant oversees the member-facing digital channels at Travis CU, one of the largest credit unions in California with nearly $5 billion in assets and more than 245,000 members.
Grant shares insights into how Travis CU leverages modern technologies to deepen member relationships through personalized experiences, earning...
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November 15, 2023 • 47 mins
I am excited to be joined by Smart Financial Credit Union's CIO, Marcus Manning, on the FIsionaries podcast. Marcus was just named Futurist CIO by Houston CIO Community for his foresight into how to leverage AI as a way financial services are both delivered and perceived by consumers.
Just as importantly, Marcus works tirelessly to build a culture at Smart Financial that will make the credit union more future-ready. His belief is t...
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November 1, 2023 • 32 mins
I'm excited to welcome Tim Ferrio, CTO of Team One Credit Union, to the FIsionaries podcast. With just under $750 million in assets, Team One faces an uphill battle competing against major banks with billions in their war chests to finance modern technologies and innovation.
In this episode, we explore the unique opportunities and challenges smaller credit unions face in keeping pace with digital innovation and delivering great mem...
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October 18, 2023 • 36 mins
While modest is size, Nymeo FCU continues to be recognized regionally and nationwide as a “Best Credit Union to Work For” and “Best of the Best Credit Unions” within their marketplace in Maryland.
According to the credit union, much of its success can be attributed to its commitment to its staff and their continued commitment to provide members with a superior experience across all delivery channels.
In our FIsionaries Podcast conv...
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October 4, 2023 • 36 mins
Veridian Credit Union has cemented its reputation as an innovator by being one of the first to adopt the new FedNow real-time payment rail. Joining us today on the FIsionaries podcast are Colin Eagan, Real-Time Payment Administrator, and Amy Faley, Manager of ACH at Veridian, to discuss their journey to fast payments.
We’ll explore Veridian’s motivations, implementation, and lessons learned launching FedNow to stay ahead of the dig...
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August 29, 2023 • 37 mins
In today's episode of the FIsionaries Podcast, we have the privilege of sitting down with Mark Hufnagel, Senior Vice President and Chief Information Officer at Corning Credit Union.
Join us as we delve into the remarkable journey that has led Corning Credit Union to achieve recognition as one of the best credit unions in New York state. Discover the strategies, values, and innovations that set this institution apart and continue to...
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August 8, 2023 • 38 mins
Digital banking transformation is most successful when it combines internal and external execution. This includes a focus on digital banking transformation, innovation, and strategic investments.
Michigan State University Federal Credit Union has grown consistently over the past 5 years, reaching $7.5 billion in assets. They have done this with strong leadership and a continued investments in modern fintech solutions through a whol...
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July 26, 2023 • 44 mins
Growing from $2.5 billion to over $4 billion in the past five years, the Biloxi-based Keesler Federal Credit Union has become one of the largest credit unions in the United States. With 39 locations across three states and three in the United Kingdom, the credit union has 280,000 members.
What sets Keesler FCU apart is not just their exceptional growth, but their ability to anticipate industry trends. Their unwavering commitment to...
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July 12, 2023 • 31 mins
Whether a customer wants to do banking in-person or online, the need for multilingual service is more important than ever. Thankfully, with today’s translation technologies and AI-powered multilingual chatbots, language barriers aren’t insurmountable.
Unitus Community Credit Union, headquartered in Oregon, has made a commitment to providing inclusive financial services. This includes supporting a bilingual positioning at every touc...
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June 28, 2023 • 40 mins
Differentiation in the banking industry is not easy. Especially for a credit union with $400 million in assets and only 5 branches.
cPort Credit Union, headquartered in Portland Maine, has found that providing advanced digital services and serving the community in unique ways is the key to building a strong brand, supporting a powerful culture, and delivering continued growth.
My guest on the FIsionaries podcast is Ashley Simmons, ...
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June 21, 2023 • 29 mins
In the past, the ability to be on the cutting edge of innovation and digital transformation was only possible for organizations with the most assets and deepest pockets.
PeoplesChoice Credit Union has dispelled that myth, by rethinking traditional business models – continually creating new products, services and ways to better serve the community.
My guest on the FIsionaries podcast is Luke Labbe, President of the $325 million Peop...
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May 3, 2023 • 40 mins
When consumers are looking to find the best rates offered on savings accounts, they usually are pointed to NerdWallet or Bankrate.com by Google. The problem is that the search results are often biased … influenced by advertising or affiliate dollars.
To respond to the need for a more extensive and unbiased source of the best savings rates nationwide, Seattle Bank created CD Valet. This unique site allows consumers to search for the...
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March 13, 2023 • 32 mins
Financial institutions of all sizes must be able to deploy advanced technology and digital functionality at speed and scale. This can be a challenge for smaller organizations, but is made much easier with a strong digital-first culture and leadership that embraces change.
Premier Bank, headquartered in Youngstown, Ohio, has $8.5 billion in assets and operates 74 branches and 12 loan offices in 5 midwestern states, with wealth profe...
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March 6, 2023 • 31 mins
More than ever, financial institutions must rethink their legacy business models for growth and profitability. This is especially true for mid-tier organizations that can’t spend at the pace of the biggest banking leaders.
Headquartered in Stamford, CT, Webster Bank is a leading bank in the Northeast that provides a wide range of digital and traditional financial solutions. With $68 billion in assets, its core footprint spans the n...
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February 24, 2023 • 36 mins
Community banks and credit unions have taken deposits and made loans to consumers, small businesses and dreamers of all kinds for decades. Over the years, the business model for these institutions has remained virtually the same.
But the marketplace has changed. Today, instead of being forced to choose the products that financial institutions offer, customers have come to demand the personalized products that they want from their b...
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February 13, 2023 • 27 mins
While many financial institutions are challenged to deliver digital banking solutions, Quorum Federal Credit Union, out of Purchase New York, serves their more than 70,000 members in 50 states with online and mobile banking options only.
Founded in 1934 as the exclusive credit union for Kraft Foods employees, Quorum now serves over 50 companies nationwide with highly competitive rates on deposits and loans and with a culture that e...
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February 1, 2023 • 39 mins
Welcome to the FIsionaries Podcast, sponsored by Alkami. I’m Jim Marous. This exciting podcast series shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game.
Our guests are competing with the biggest players in financial services by embracing their digital vision at speed and scale.
At a time when almost all financial institutions ...
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February 1, 2023 • 30 mins
Nothing will ever beat the service you can receive in a conversation with a real human being. But, in an age where people connect through mobile devices more than ever, data and analytics can support engagement across the customer journey.
Beyond risk and fraud detection, customer data and analytics can now monitor the financial health and needs of customers and members, including small business clients.
My guest on the FIsionaries...
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February 1, 2023 • 33 mins
Welcome to the brand new FIsionaries Podcast, sponsored by Alkami, and hosted by me, Jim Marous. This podcast series shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game.
Today, most financial institutions (FIs) do not have the insights and data automation necessary to achieve a full understanding of account holders, proactively ...
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February 1, 2023 • 38 mins
Welcome to the FIsionaries Podcast, sponsored by Alkami. This podcast shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game.
Most financial services executives say that innovation is now a prerequisite to respond quickly to market challenges and opportunities and to become future-ready. With an innovation culture, financial instit...
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