Building a software product loved by customers - Tom Lavery, Jiminny

We sat down with Jiminny’s Tom Lavery to talk about building a product loved by customers (Jiminny is rated 4.7), applying AI to analyze sales calls, customer success as a key differentiator, mortgaging a home to fund the business, and why it makes sense for the CEO to spend 60% of your time talking with your customers.

Tom is the CEO and founder of Jiminny. Jiminny is the conversation intelligence platform that records, transcribes, and analyzes sales calls to help teams coach at scale, win more deals and smash targets. With Jiminny, teams take the next step toward quicker ramp-up time, enhanced pipeline visibility, higher win rates, and ultimately more revenue for the business. Jiminny raised $19M to date.

The audio version is available everywhere you listen to podcasts. 

https://anchor.fm/forward-by-dawn/

0:00 - What challenges Tom faced as a sales leader, that led him to start Jiminny

3:29 - Jiminny’s capabilities

09:41 - What does success look like with Jiminny’s implementation

14:20 - Customer success function as a massive differentiator

16:12 - Building a product that loved by customers

19:20 - How to stay focused on the customer as the organization scales

25:40 - Jiminny’s origins 

28:49 - Getting first customers

30:50 - How to pick the right features for your MVP

34:22 - AI capabilities

38:17 - Fundraising seed vs. series A

44:31 - Tom’s vision for Jiminny

Links:

Web: https://jiminny.com/ 

Twitter: https://twitter.com/tomlavery7

Linkedin: https://www.linkedin.com/in/tomlavery7/ 

At forward we invest in visionary leaders who move the world forward. Learn more at https://dawn-gv.com 

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