Forward Motion
Welcome to Forward Motion, the official podcast of the Tourism Industry Association of Ontario (TIAO). This is your go-to destination for insightful conversations, expert perspectives, and inspiring stories that drive Ontario’s tourism industry forward. Each episode, Andrew Siegwart sits down with industry leaders, policymakers, business owners, and trailblazers who are shaping the future of tourism in Ontario. We’ll explore key trends, innovative strategies, and the challenges and opportunities facing our sector—from sustainability and workforce development to marketing, accessibility, and the latest government policies. Whether you're a tourism operator, entrepreneur, community leader, or simply passionate about the industry, Forward Motion keeps you informed and inspired. Our goal is to foster collaboration, spark new ideas, and celebrate the resilience and creativity that make Ontario a world-class destination. Join us as we navigate the evolving landscape of tourism, share success stories, and highlight the voices driving positive change. Because in this industry, staying ahead means always moving forward. Hit Follow or Subscribe on your podcast app now and be part of the conversation. The future of Ontario tourism starts here!
Episodes
Our guest is Kelly Higginson who provides an in-depth look at Canada’s restaurant industry, revealing the sector’s complex challenges and innovative solutions. Drawing from her extensive experience, Higginson discusses the ongoing struggles with rising input costs, workforce shortages, and the impact of economic pressures on restaurants nationwide.
The conversation explores critical issues like immigration cuts, the importa...
Andrew Siegwart is joined by Claire Green from Tourism Burlington to explore the city's innovative approach to destination development. Green shares how Burlington has merged its economic development and tourism departments into a single organization, creating a unified strategy for growth. The discussion highlights the city's new destination stewardship plan, which focuses on marketing, product development, and community ...
In this special live episode, join Ontario tourism leaders Brad Kozak, Trevor Norris and Libby Warden at a live panel moderated by Abdullah el Safadi of Air Canada, where they discuss the evolving landscape of tourism in the province. Key themes include the importance of authentic experiences over technology-driven tourism, the value of storytelling and community connection, and the need for clear communication with visito...
In this two-part episode, Andrew Siegwart celebrates two 2025 Tourism Champions of the Year: Brad Kozak and Trevor Norris, who are transforming Ontario's tourism landscape through innovative approaches.
Brad Kozak reveals how his golf tourism platform connects over 50 golf courses and 25 accommodation partners across nine tourism regions, creating a seamless booking and marketing experience. By prioritizing customer needs a...
Andrew Siegwart leads a powerful discussion on public safety in Ontario's tourism industry. Joined by Deputy Chief Nick Milanovic, Robert Serpe, and Sumeeta Kohli, the conversation delves into critical issues like human trafficking, active shooter preparedness, and community protection.
The panel explores the evolving landscape of public safety, emphasizing the importance of proactive measures over reactive responses. They ...
Andrew Siegwart is joined by Indigenous tourism leaders Kevin Eshkawkogan (Indigenous Tourism Ontario), Henry Tso (Indigenous Tourism British Columbia), and Robert Bernard (Nova Scotia Indigenous Enterprise Network) to discuss the transformative impact of Indigenous tourism in Canada.
Kevin, Henry and Robert share their personal journeys into the industry and reflect on how Indigenous tourism fosters reconciliation, cultura...
Andrew Siegwart hosts a discussion with Aaron Binder and Liliana Locke of the Better Way Alliance (BWA) on building a fairer, more resilient business ecosystem in Ontario. They explore ethical employment and sustainable business practices. Aaron shares his journey from tour guiding to leading the BWA, emphasizing the importance of curiosity, narrative, and food in tours. Liliana highlights her background in sustainability ...
Lisa McLean, Country Manager of Le Boat Canada, talks to Andrew Siegwart about the company’s rapid growth and the increasing popularity of boat-based vacations in Ontario. Lisa shares her career journey in tourism and explains how Le Boat offers a unique, accessible luxury experience on Ontario’s historic waterways, including the Rideau Canal and Trent-Severn Waterway. She highlights shifting travel trends, with more trave...
Andrew Siegwart welcomes Rebecca MacKenzie and Michael Crockatt, outgoing and incoming chairs of the Tourism Industry Association of Ontario’s board. Together, they reflect on their personal journeys in tourism and discuss the launch of Ontario’s new tourism strategy—a collaborative, industry-led roadmap designed to foster growth, innovation, and sustainability across the province. The conversation explores the sector’s re...
We spotlight the vital role heritage preservation plays in Ontario’s tourism and community development landscape. Joined by leading experts from the Architectural Conservancy of Ontario (ACO), we explore how protecting our historic buildings goes far beyond aesthetics — it’s about identity, sustainability, and economic opportunity.
From the environmental benefits of adaptive reuse to the untapped potential of heritage touri...
Andrew Siegwart interviews Mayor Cam Guthrie of Guelph, Ontario, exploring how the city is setting new standards for mid-sized urban centres. Mayor Guthrie shares his personal journey into municipal leadership and highlights Guelph’s reputation as a sustainability leader and economic innovator. The discussion covers the city’s diverse economy, including its strong agri-food and automotive sectors, and the challenges of inf...
Nick Di Donato, President and CEO of Liberty Entertainment Group, joins Andrew Siegwart to reflect on his journey in the hospitality world. From earning Canada's very first Michelin star to putting Toronto on the global culinary map, Nick shares what it takes to stay at the top in an ever-changing industry. He opens up about the challenges of rising costs—especially with increased minimum wage—and how innovation is helping...
Andrew Siegwart explores the current state of tourism through a conversation with William Schatten and Alex Mazanik from Context Research Group. The researchers dive into traveler sentiments across Ontario, the United States, and Europe, revealing how geopolitical tensions, economic pressures, and changing consumer priorities are reshaping travel decisions.
The duo revealed insights, conducted in partnership with Destinatio...
Andrew Siegwart interviews Kirkland Lake Mayor Stacy Wight and Economic Development Director Dan Laverdure the town's transformative economic strategy. Kirkland Lake, a historic mining community of about 8,500 people, is reimagining its future by diversifying its economy and revitalizing tourism. The municipality is developing a five-year tourism plan that leverages its rich mining heritage, implementing a Municipal Accomm...
Andrew Siegwart speaks with Lauchlan Rogers, Chief Marketing Officer at Destination Ontario, about his journey from academia to leading the province’s tourism marketing strategy. Rogers shares how his early studies in anthropology, human geography, and GIS led him into digital strategy roles and eventually to Destination Ontario, where he advanced from social media advisor to CMO. He reflects on the challenges and innovati...
Andrew Siegwart sits down with Ashley Salem, operator of Blue Heron Cruises and co-owner of Sweetwater Bay in Tobermory, Ontario. Ashley shares her deep-rooted connection to the region, having spent summers in the area since childhood and working in tourism since 1999.
Blue Heron Cruises offers glass-bottom boat tours, sunset cruises, and a new diving and snorkeling experience in the Fathom Five National Marine Park. This y...
Sarah Tyler is the Marketing Manager at Horseshoe Valley Resort. She shares her love for travel from a young age, recalling creating Lego airports, to becoming a marketing professional, highlighting her background in communications and passion for hospitality.
Horseshoe Valley Resort, founded in 1962, has evolved into a four-season destination offering skiing, mountain biking, golf, and live music events. Tyler discusses th...
In this episode of Forward Motion, host Andrew Siegwart interviews Darrell Schuurman, CEO of the CGLCC (Canada's 2SLGBTQI+ Chamber of Commerce), exploring his journey from Alberta's tourism industry to leading a national organization supporting queer-owned businesses. Schuurman discusses the challenges facing the LGBTQI+ community amid recent anti-diversity movements in the US and Canada, highlighting the importance of eco...
Troy Young, President and CEO of Attractions Ontario, shared his career journey, starting from his early days at Canada's Wonderland and evolving through various roles, including owning a local newspaper and serving on municipal council. He emphasized the importance of seizing opportunities and being introspective. Young discussed the evolving nature of attractions, highlighting trends like personalized experiences, sustai...
Megan Knott, CEO of Tourism Kingston, discusses the dynamic and resilient tourism industry, emphasizing the importance of community partnerships and the global reach of tourism. Kingston's unique brand, influenced by its history, nature, and cultural icons like The Tragically Hip, attracts 3 million visitors annually, contributing over $500 million to the economy. Knott highlights Kingston's diverse offerings, including hi...
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