Complaint Duty: Tin Foil Hats and Elvis’s Love Child

FBI field offices serve and are apart of the communities where they are located, what most people don't realize is there is an open communication channel between the FBI and members of the community. Phone calls and walk-ins take place everyday, all day. And when members of the public report suspected crimes, acts of terrorism, or espionage, it's a critically important function and they direct emergency response as the reports unfold. This vital function is referred to as complaint duty, and the person designated to receive complaints serves as the Duty Agent. Duty Agents receive information from the public and from other law enforcement agencies. They assess information, determine what action(s) should be taken in response.