Show Information
Episode Number: 84
Date: April 21, 2025
Duration: 42:19
Host Contact Information
Host: Justin Deese
Website: JustinDeese.com
Contact: Justin@JustinDeese.com
Guest Contact Information
Guest: Brigham Dickinson
Company: Power Selling Pros
Guest Website: PowerSellingPros.com
Gift to listeners: Download a FREE Happy Call Script text the word HAPPY to 385-247-3714
Summary
In this episode of the Freedom Blueprint Podcast, Justin Deese speaks with Brigham Dickinson, CEO and founder of Power Selling Pros. They discuss the importance of maximizing call center efficiency, creating a fun work environment, building a culture of training, and utilizing technology for performance monitoring. Brigham emphasizes the need for contractors to recognize blind spots in their operations and the significance of coaching and consistency in call centers. The conversation also touches on legacy building in business and the importance of having fun in the workplace to drive performance.
Takeaways
- Most contractors overlook the importance of their call center.
- Improving call conversion can significantly impact revenue.
- Creating a fun work environment boosts team performance.
- Training and role-playing should be integral to hiring.
- CSRs should have the ability to earn commissions based on performance.
- Utilizing technology can enhance monitoring and performance tracking.
- Coaching should be consistent and supportive, not punitive.
- Legacy building is essential for long-term business success.
- Every department should be an incubator for leadership.
- Fun should be a core value in the workplace.
Chapters
00:00 Introduction to Power Selling Pros
01:13 Blind Spots in Call Centers
05:01 The Impact of Call Conversion Rates
09:11 Creating a Positive Call Center Culture
12:59 Training and Compensation Strategies
17:06 Utilizing Technology for Performance Monitoring
21:42 The Importance of Call Center Engagement
24:09 Delegating Tasks for Business Growth
25:44 Understanding Business Cycles
29:05 Cultivating Leadership in Your Team
31:43 Finding Freedom in Business
32:23 Proactive Customer Engagement Strategies
35:08 Creating a Fun Work Environment
Keywords
call center, business tips, customer service, training, leadership, contractor success, fun workplace, performance monitoring, coaching, legacy building
Mentioned in this episode:
Power Profit Workshop 2025- PowerProfitWorkshop.com
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