From Leads to Leases - Senior Living Marketing and Sales

Summary

In this episode, Jerry Vinci speaks with Marcy Sagel, founder of MSA Interiors, about the transformative power of thoughtful design in senior living. They discuss how design can enhance tenant satisfaction, support aging in place, and drive business results. Marcy shares her journey in interior design, the launch of her new venture Designer Bank aimed at bridging knowledge gaps in the industry, and the importance of creating...

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In this episode of 'From Leads to Leases', host Jerry Vinci speaks with Petra Marquart, an expert in customer service training for the long-term care industry. They discuss Petra's journey from performing on stage to advocating for compassionate service in senior care. The conversation delves into the philosophy behind the See Me Training program, which emphasizes the importance of seeing and respecting residents as individu...

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In this episode of From Leads to Leases, host Jerry Vinci speaks with Benjamin Ekstrom, Senior Vice President of IT at Sincere Senior Living, about the critical role of AI governance in the senior living industry. They discuss the importance of understanding the difference between automation and AI, the challenges of balancing innovation with compliance, and the need to modernize outdated technology infrastructure. Benjamin ...

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In this episode, Jerry Vinci speaks with Kent Lewis about the evolution of digital marketing, the impact of AI, and the future of SEO and paid media. They discuss the importance of lean marketing teams, user-centered design, and conversion rate optimization in the senior living industry. Kent shares insights on how AI serves as a force multiplier for businesses and emphasizes the need for marketers to adapt to the rapidly ch...

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In this episode, Jerry Vinci speaks with Andrea Donovan, founder of Chicago Senior Living Advisors, about the importance of advocating for families in the senior living industry. Andrea shares her unique approach to helping families navigate placement decisions, emphasizing the need for personalized guidance over commission-based services. The conversation explores the challenges families face when choosing senior living opt...

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In this episode, Jerry Vinci and Evan Petig discuss the complexities of the senior living industry, focusing on the importance of bridging the gap between sales and ownership perspectives. They explore how understanding product value, optimizing inventory, and pricing strategies can enhance community engagement and performance. The conversation also touches on the future challenges and opportunities in senior living, emphasi...

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In this episode, Jerry Vinci speaks with Maureen Longoria, co-founder and CEO of LiveNow Relocation, about the complexities of senior living transitions. They discuss the emotional aspects of downsizing, the importance of advocacy, and how technology can streamline the relocation process. Maureen shares insights on the future of senior living, the need for a supportive network, and the significance of preserving dignity and ...

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In this episode of From Leads to Leases, host Jerry Vinci speaks with John Greaves, owner of Next Step Sales Management, about the innovative Senior Living Sales Practice Studio. They discuss the importance of sales training in the senior living industry, the need for role clarity among sales counselors, and how AI can enhance sales training by providing practice opportunities and measurable outcomes. Greaves emphasizes the ...

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In this episode of From Leads to Leases, host Jerry Vinci speaks with Robert Jakini, a seasoned leader in the senior living industry. They discuss the importance of ethical care, the personal motivations behind entering the senior care field, and the need for a people-first approach in operations. Robert shares insights on navigating crisis-driven decisions in memory care, the significance of prioritizing residents and famil...

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In this episode, Jerry Vinci discusses the often misunderstood topic of hospice care with Brett Schnable and Nicole Peacock from Suncrest Hospice. They share their personal journeys into the field, debunk common misconceptions about hospice, and emphasize the importance of reframing hospice as a supportive service rather than an end-of-life destination. The conversation explores the emotional and practical aspects of hospice...

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In this episode, Jerry Vinci discusses Google's critical role in the senior living industry, emphasizing the importance of local SEO, Google Business Profiles, and smart advertising strategies. He provides actionable insights on optimizing online presence to drive more tours and move-ins, highlighting the need for a comprehensive digital strategy that integrates various elements of online marketing.

Takeaways

• Your communit...

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In this conversation, Henriette Kole discusses the importance and impact of PACE (Programs of All-Inclusive Care for the Elderly) programs in supporting older adults to live safely at home. With the aging population projected to reach 71 million by 2030, the need for comprehensive care models like PACE is more critical than ever. Henriette explains the structure of PACE, its benefits, and the challenges faced in expanding th...

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In this episode, Jerry Vinci speaks with Meg Harper about the evolving landscape of marketing in the senior living industry. They discuss the importance of humanizing digital marketing, building trust through storytelling, and the need for alignment between sales and marketing teams. Meg shares her journey from culinary services to leading marketing for multiple communities, emphasizing the significance of understanding the ...

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In this episode of 'From Leads to Leases', host Jerry Vinci speaks with Brenna Diede, an executive director at Cogir Senior Living Community. They discuss the critical connection between operations and occupancy in senior living, the importance of understanding grief in the context of care, and the necessity of building strong relationships within the community. Brenna shares her unique training exercise aimed at imp...

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In this conversation, Barbara Speedling, a regulatory compliance and quality of life consultant, discusses the critical issues surrounding long-term care, including the misconceptions about quality of life, the importance of purpose, and the trust issues that plague the industry. She emphasizes the need for a holistic approach to care that includes mental health and the spirit, while also addressing the staffing crisis and t...

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In this episode, Jerry Vinci speaks with Jamie Slone, a certified caregiver and founder of The Right Senior Care Connections. They discuss the complexities of senior care decisions, the importance of working with local placement experts, and the common mistakes families make when choosing senior living communities. Jamie shares her personal stories and passion for helping families navigate the challenges of dementia care, fi...

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In this episode, Jerry Vinci speaks with Savannah Andriacco, a senior living advisor for OnScreen, about how technology is transforming engagement and communication in senior living communities. They discuss the challenges seniors face with traditional devices, the innovative solutions OnScreen provides, and the importance of AI in enhancing care and quality of life. The conversation also touches on the barriers to technolog...

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In this episode, Jerry Vinci and Wendy D'Alessandro discuss the critical role of public relations in the senior living industry. They explore how PR can enhance marketing efforts, the importance of storytelling in shaping public perception, and the necessity of crisis communication plans. Wendy emphasizes the need for authenticity in PR and how it can help build trust with families and communities. The conversation also ...

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In this episode, Jerry Vinci and Angelica Flynn discuss the public relations challenges facing the senior living industry, including outdated perceptions and the importance of strategic communication. They explore the role of earned media versus paid media, the significance of storytelling, and how to effectively manage crises. The conversation highlights the need for communities to shift their narratives, engage with their ...