Frontline Innovators

Frontline Innovators

This is Frontline Innovators. Hosts Justin Lake and Gene Signorini speak with experts who are leading the way and driving digital transformation to the frontlines. We explore how to overcome challenges and achieve success when we empower our essential workers. This podcast is sponsored by Skyllful, on a mission to help frontline workers learn and use the technology needed to succeed in their jobs.

Episodes

January 21, 2022 43 min

Debbie Simurda is the Vice President, Sales Enablement at Mainstreet, Inc. She enjoys helping stores reach their full potential with technology and making sure employees are happy with what they do. She joins host Eugene Signorini to sit down and talk about some of the issues that frontline workers are facing today. 

 

 

Takeaways 

 

  • In terms of retail, it has been a difficult few years for those employees. They have had to de...
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    Sarah Lang is the Learning and Change Manager at BNSF logistics. She’s a Master of Science, Chemistry from Texas A&M University, and she found her way to helping manage change and says she uses her science skills everyday. She joins host Justin Lake to sit down and talk about some of the biggest challenges that frontline workers are facing today. 

     

     

    Takeaways 

     

  • The biggest challenge facing the frontline workers today is...
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    Sonya Shelton, CEO at Executive Leadership Consulting, joins host Eugene Signorini to discuss the importance of being a good leader to those on the frontline. Also the author of “You’re An Executive But Are You a Leader?,” Sonya shares her invaluable insight on what it takes to be a true leader.

     

     

    Takeaways 

     

  • Burnout is the biggest challenge facing the frontline workforce today. Going through the pandemic and supply chain i...
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    Sydney Henry is the Organizational Change Practitioner at Norfolk Southern Corporation. She’s an experienced and passionate change leader, and she comes from a family of railroaders. She joins host Justin Lake to talk about issues that frontline workers are facing today. 

     

     

    Takeaways 

     

  • Communication is the biggest issue facing the frontline workforce today. Constant communication is really important to keep them updated in ...
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    Ken White, Change Manager at Lowe’s, shares his experience having worked for the state department of Tennessee to bring all their workers online. Ken joins host Justin Lake to discuss some of the issues that are facing the frontline workforce today and ways that we can work on solving those issues. 

     

     

    Takeaways 

     

  • The biggest challenge facing the frontline workforce today is technology driven change saturation.
  • Communication ...
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    Kate DeGon is the Founder and CEO at Changesync. She’s a prosci certified management consultant. She was formerly the President of the Arizona chapter of the Association of Change Management Professionals (ACMP). She sits down with host Eugene Signorini to discuss what some of the challenges are that frontline employees are facing. 

     

     

    Takeaways 

     

  • The biggest challenge facing the frontline workforce today is time. These empl...
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    Mario Aguirre is the Project Manager of Programs, Change & Analytics at a Major Electric Utility. He has over 15 years of management experience in diverse areas. He is driven by his profound desire for a positive impact on others. He joins host Justin Lake and together they talk about some of the biggest challenges the deskless workforce faces. 

     

     

    Takeaways 

     

  • The deskless workforce is becoming less and less deskless. In...
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    Sally Fahey, a Global Black Belt - Modern Work Specialist, and First Line Worker at Microsoft, has had the privilege and experience of working with some of Australia's most iconic brands. After graduating from school she worked with a large telecommunications company, where she discovered she really likes how technology can help organizations. Sally is also a Prosci certified change practitioner and she joins host Eugene Signor...

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    Kristine Dunn is the Manager, Organizational Change and Learning at DTE Energy. She is a certified professional and talent developer with ATD. She has a background in developing cultures, leaders, and teams to create a positive employee experience. Kristine and host Justin Lake discuss some of the challenges that plague frontline employees.

     

     

    Takeaways 

     

  • The biggest challenge facing the frontline workers today is balancing ...
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    Doug Eichhorn, Vice President of Change Enablement at Whole Foods Market has extensive retail experience with over 25 years in various leadership roles. He is both BMI and Prosci certified. Doug joins host Justin Lake to discuss what frontline workers are going through and some of the challenges they face, like the rapid pace of changing information.

     

     

    Takeaways 

     

  • The biggest challenge facing the deskless force is making su...
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    Tulsi Keshkamat, Product Management Director - Modern Workplace Transformations at Microsoft has empathy for all the deskless workers and wants to empower them to be the best they can be. She recognizes that digital transformation impacts those on the frontline first and foremost. She joins host Eugene Signorini to talk about ways that upper management can better help those who work on the frontline.

     

     

    Takeaways 

     

  • Frontline...
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    Today’s guest has been working in the natural gas industry since 1995. He worked his way from the bottom of the industry to being a foreman on sites, which is where he discovered his passion for helping people and interacting with them. Now, Brent Shoemaker is the Applications Process Improvement/Training as a Consultant at Williams. He sits down with host Justin Lake to talk about some of the biggest challenges that frontline work...

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    Adrianne Kelly, Change Management Manager at a major CPG company, has firsthand experience as a frontline worker having worked at a grocery store for over 7 years. While there, she would watch as new people were hired and she developed them to become district managers or be very successful at other companies. Adrianne joins host Justin Lake to share her insights about the biggest challenges facing those on the frontline, such as th...

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    Jennifer Pickert earned her degree in theater and has adapted those skills to help in her role as Manager of Change Leadership - Front Line Operations at Southwest Airlines. While directing plays in college she learned how to have interactions with people that built great relationships. Jennifer shares with host Justin Lake that sometimes the best way to solve issues facing those on the frontline is by simply asking them what you c...

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    On today’s episode of Frontline Innovators, the guest went to school for chemical engineering and has spent his entire life in technology. Alok Pant, the CEO at Unvired Inc, joins host Euegene Signorini. Together they go over some of the biggest challenges that deskless workers face, such as learning new apps designed to make their lives and jobs easier out in the field. 

     

     

    Takeaways 

     

  • The COVID-19 pandemic has pushed every...
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    The pandemic has had an effect on all frontline workers that we are still trying to understand today. That’s what today’s guest sees as one of the major issues that frontline workers face. Cristina Rivera, the Manager of Future Ready Workforce at PepsiCo, has a passion for finding new ways to make others lives easier. She joins host Justin Lake to sit down and talk about how not only the pandemic, but the speed of change are some o...

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    Kristi Walker, Change Management Consultant at Arizona Public Service, joins host Justin Lake to discuss the constant changes that frontline workers are seeing and what tools are out there to make their lives easier. With over 20 years of experience in change management, she was also the assistant executive director at the Arizona Exposition and State Fair.  

     

    Takeaways 

     

  • The biggest challenge facing the deskless worker today...
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    Listening to deskless workers can provide valuable feedback for those in the management position. On this episode of Frontline Innovators, host Justin Lake is joined by Shelby Matzell, Manager, Gas Transformation Change Office at National Grid. Together they talk about how utilizing feedback from the frontline workers can make those hard workers feel heard and understood, while also answering questions that management may not have ...

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    Corbin Kimberling, the ITSM Change Manager at Sage Therapeutics, knows that the process in change management and being proactive is key to change management success. Along with host Justin Lake, they go over ways that successful change can help those on the frontline, as well as the role empathy plays in understanding the struggles of the deskless workers.

    Takeaways 

     

  • The biggest issue facing the deskless workers today is t...
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    After working at companies like eBay and Sports Authority doing business and system analysis, Ashish Nangia, Program Manager II of Configuration and Change Management at Amazon, Inc. went back to school to learn about something he is passionate about; management information systems. Ashish, joins host Justin Lake to discuss ways that upper management can show their appreciation for deskless workers and come up with solutions for ev...

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