Frontline Innovators

This week on the Frontline Innovators we have two guests! ✌

Jennifer Martindale is the Director of Organizational Change Management at J.R. Simplot Company. She helps people move forward through transformation management strategies that create buy-in, transition mindsets, change cultures, challenge assumptions, improve processes, and implement solutions that stick.

Stacy Gibbons is a clinical licensed mental health counselor who ...

This week on the Frontline Innovators we have a guest in aviation. Alexis Green is a Field Service Manager at Delta Airlines. She has vast experience in the frontline, having been a flight attendant for years before moving into her current role. ✈

She expands on the need to build a rapport with your frontline especially "above the wing" — where you will likely have a new set of co-workers each flight. 

Quote: "I know that when ...

This week on the Frontline Innovators we have a special guest who happens to be a Skyllful customer, Gary Brown, EAM Manager at Denbury, Inc.

Gary has a wealth of experience being on the frontline and now is on the operations side. Listen to Part 1 of the conversation here.

  Quote: "What's the most important asset at Denbury? I just wait for somebody to talk about that one big plant we got, or that highest-producing well and I'm ...

This week on the Frontline Innovators we have a special guest who happens to be a Skyllful customer, Gary Brown, EAM Manager at Denbury, Inc.

Gary has a wealth of experience being on the frontline and now is on the operations side. Listen to Part 1 of the conversation and stay tuned for Part 2 next week.   Quote: "Any way you can reduce the frontline's risk of feeling like they're going to get a bad grade, bad performance review, ...

Today's guest is a retired military pilot of 20 years turned change management professional - Sean McCarthy, Director, Change Management Lead at Takeda. 

Sean has realized that there are so many parallels between the change that happens in the military world versus the civilian world and thinks there is much more we can do to help the deskless workforce adopt the changes. 

Quote: "You can have the best technology in the world. If...

Today's guest has a passion for leading people, change management, and driving and evangelizing programs. Welcome Kayla Thorpe, Senior Manager of Professional Services at Softchoice. Throughout her career, she has demonstrated excellence in program and project management, technology implementations, employee experience, and end-user productivity.

Quote: "What I find when you're meeting with people is humans are humans, people are...

This week's guest is Dave Rozelle, Senior Manager Learning Development at Take 5 Oil Change. 

Dave brings many years of management and supervisory experience supported by decades of computer and communications technology experience. Dave has developed new software products and is a strategic thinker and team builder. 

Quote: "It's a primary goal of what I'm doing with like our employee feedback surveys, is not to make the frontli...

This week's guest is Gail Norris, US Lead, SITRAIN Digital Industries Learning, Digital Industries Division at Siemens Industry

Gail is experienced in all aspects of customer and employee learning, performance management and optimizing organizational growth. She has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontline worker.

Quote: "I think if yo...

This week's guest is Steve Mason, General Manager - Field Service Management at GPS Insight.

Steve has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontline worker.

Quote: "You can't achieve a good outcome unless you're creating a great positive environment for your employees because otherwise their frustration that 'they can't deliver good service...

This week's guest is Cori Chang, Organizational Change Management Sr. Manager at Unisys | Global OCM Team.

Cori has over 18 years of experience in helping organizations align strategy and improve performance, and she has expertise in developing and implementing effective Organizational Change Management strategies. She is skilled at working with all levels of management and staff to create innovative and sustainable solutions for t...

We're excited to be back from our hiatus! This week's guest is Gyner Ozgul, President & Chief Operating Officer @ Smart Care Equipment Solutions. 

Gyner has a passion for building successful teams and creating positive experiences, He has achieved significant success and growth in my career over the past 25 years by empowering teams to succeed. He oversees a commercial kitchen services business with exceptional technicians an...

We're excited for this weeks guest - Carl Hefele, the Director of Field Services East @ Idemia. 

Carl has extensive experience with field service operations and leads a large team for oversight and leadership for the Eastern half of the United States Service Operations Division.

Quote: "When I work with these people, I'm trying to use all of the experiences and all the headaches of everything I had and all the frustrations, you...

Join us for our newest episode with Marie Elliston, Sr. Manager Commercial Sales Learning and Development @ WestRock Company. Marie is a learning and development strategist with 15 years of experience delivering enterprise-wide change and talent management initiatives within the performance and product fields.

Quote: "I'm a big proponent of giving people a play space, whether it's a sandbox, if it's ai, let the people get used to...

Join us for a new episode of Frontline Innovators as we talk with Andrew Lorraine, CEO @ Resco. Andrew leads Resco’s mission to help mobile workers reach their full potential with technology. His focus is on developing business solutions for the key challenges of our era through authenticity and relationships.

Quote: "So I think the biggest challenge that is impacting mobile workers or frontline workers today is making sure that ...

Join us for a new episode of Frontline Innovators as we talk with Chris Bond, CEO @ Bluewater Learning. He has been transforming the Learning and Talent Management field for over 20 years through his leadership, articles, speaking engagements, and consulting services.

If you missed Part 1 with Chris listen here - https://www.frontlineinnovators.com/e/meeting-the-underserved-episode-103-chris-bond-part-1/

This is Part 2 of 2 wit...

We're excited to be back with a new episode of Frontline Innovators as we talk with Chris Bond, CEO @ Bluewater Learning. He has been transforming the Learning and Talent Management field for over 20 years through his leadership, articles, speaking engagements, and consulting services.

This is Part 1 of 2 with Chris Bond as he discusses:

➖ The biggest challenge facing the deskless workforce

➖ Solving the People, Process & Techn...

In this episode, we talk with Adam Roesner, Learning and Development Technology Manager @ Pactiv Evergreen Inc. He has extensive experience in the healthcare field and medical device training. Adam delves into giving the frontline access to the right learning and understanding the nature of the learning itself.  

Takeaways

🔔  Teach them how to get to the answer rather than what the answer is. 

🔔  Scale your solution, so that ...

In this episode, we talk with Maria Feay, Director, Learning and Quality Coaching @ Quantum Health. She gives great insight into Learning and Development asking the right questions and solving for the problem. 

Takeaways

🔔 What happens after the button is pushed? (Day 2)

🔔 The frontline needs competence but more importantly they need confidence that they can do the job they are tasked to do. 

🔔 Meet the learner where they ar...

This weeks episode host Justin Lake talks with Amanda Fullbright, Senior Vice President, Learning and Performance Development at BlueSprig Pediatrics. Amanda has many years of experience finding technology solutions in the healthcare field and speaks on the various challenges of developing training for the frontline. 

Takeaways

🔔 Time and communication are the big struggles for the deskless workforce.

🔔 Design the right t...