Systems Rehab | Systems and Strategies for Online Service Providers

In this episode of The Systems Rehab Podcast, I’m diving into why strategy has to come before systems—especially for service providers. You can’t build effective systems if you haven’t mapped out where you’re headed. I’m breaking down how I guide my clients through strategic mapping sessions to uncover process gaps and create aligned, streamlined operations.

We’ll talk about more than just client management—I also touch on time mana...

 In this episode, I’m getting real about some of the biggest mistakes I see (and have made myself) when it comes to growing a sustainable business. We’re talking about underpricing, giving away too much for free, and offering all the things to try to serve everyone. Spoiler: that’s a fast track to burnout and stagnation. 

I’m sharing some hard lessons I had to learn the hard way—and how shifting my pricing, tightening up my services...

In this episode, I’m sharing how I use HoneyBook to keep my business running smoothly. I talk about what things looked like before I found HoneyBook, why I chose it over other tools, and how it helps me stay organized and serve clients better. 

From automating tasks to keeping leads and projects in order with tags and templates, I’m giving you a behind-the-scenes look at how I make it all work. I’ll also share a few features I don’t...

In this episode, I’m opening up about why I took a month and a half off from social media and podcasting—and what’s changed since then. This wasn’t just a random break; it was a much-needed pause to reset, reflect, and realign how I show up and serve. I talk about how I was stuck in a cycle of creating content just to check a box, and what I’ve done to make sure my content is now more intentional, engaging, and aligned with both my...

In this episode of the Systems Rehab Podcast, I’m breaking down how to align your daily tasks with your bigger business goals—because staying busy doesn’t always mean making progress! I’ll walk you through goal setting using the SMART framework and share how categorizing your tasks can boost your productivity and efficiency. Plus, we’ll talk about the power of eliminating, delegating, and automating the things that aren’t actually ...

In this episode of Systems Rehab Podcast, I chatted with Kieara Johnson, an award-winning entrepreneur and founder of All Things Business Center. Kieara’s journey is all about pivoting—from launching her first fashion business at 18 to shifting into online business management during the pandemic.

We dive into the real challenges of entrepreneurship and the emotional ups and downs of changing directions. Kieara keeps it real about wh...

In today's episode of Systems Rehab(formally known as the Getting Over The Hump Podcast),  we’re diving into the three biggest time traps that are likely keeping you stuck in an endless cycle of tasks and to-do lists that never seem to shrink. If you feel like you're constantly spinning your wheels, it's probably because you're falling into one (or more) of these traps. 

What You’ll Learn
But don't worr...

I've tried multiple morning routines from YouTube, but after plenty of trial and error and not seeing the results I desired, I finally realized something important—and I had to share it with you in this video. And Hint-Hint!!! This applies to more than just a "morning routine". 

Grab your notebook, pen, and your favorite beverage, and let's dive in! 

Work With Me: 

I help online service providers org...

Are you feeling stuck in your virtual assistant business? You’re working hard, but something is holding you back from real growth. The truth is, that most VAs struggle because they’re missing key systems that create efficiency, consistency, and scalability.

In this episode, I’m breaking down the 5 essential systems every virtual assistant needs to build a sustainable and thriving business and my B.O.S.S Framework that I use to help ...

Ever thought about starting a podcast but weren’t sure if it was worth it? Or maybe you already have one but want to make a bigger impact? In this episode, I’m chatting with Sonja Keeve—Podcast Coach, Author, and Host of Inspiring Nations—who’s sharing her best tips on how to start and grow a podcast that supports your business.

Sonja is breaking it all down—from getting started to finding your voice and building real connections wi...

In this episode, we’re breaking down why goals alone won’t get results. This episode is for you if you’ve ever set ambitious goals but struggled to follow through.

Learn how to build systems that support your goals, streamline your client journey, and use automation to create a seamless, high-end experience for your clients—without extra work.


Calls to Action:

• Subscribe to "Getting Over the Hump Pod...

Struggling to stay on top of your business goals? In this episode, I’m sharing how the 12-Week Year can transform the way you work and help you achieve more in less time. Say goodbye to procrastination and overwhelm and hello to focus and results! 

We’ll cover:

• What the 12-Week Year is and why it works
• How to set realistic, measurable goals
• Tips for staying accountable and making consistent progress

I've just started imple...

In this reflective episode, I’m sharing my personal journey of growth and transformation as we step into 2025. I break down the habits, mindsets, and practices I’m leaving behind in 2024, along with the lessons, skills, and systems I’m taking with me to create a more disciplined, intentional, and successful life.

💬 Let’s Connect!
If you’re listening on the podcast, send me a text from the link in the show notes or, if...

How can you use email templates to streamline your client workflow and use client management software like HoneyBook (or any client management software) to automate and simplify your service-based business? In this episode, we will focus on how email templates can automate and streamline communication at every stage of the client workflow, from inquiry to project completion. I will cover how to set up automated emails and save time...

Welcome to the podcast! If you're a coach, service provider, creative, or consultant feeling overwhelmed by managing your clients, you're in the right place. Today, we’re diving into how to map out an effective client workflow for your service-based business. We’ll break down what a client flow is, why it’s crucial for your success, and how a few small tweaks can help you earn more. Plus, I’ll guide you through the 5 key ...

 Is your client journey helping your business grow—or holding it back? In this episode, I’m breaking down 3 simple steps to improve your client journey and sharing an example to help you apply these strategies to your service-based business. Whether you’re struggling with onboarding, follow-ups, or keeping your process organized, this episode will give you actionable tips to create a smooth, stress-free experience for both you and ...

On this episode of Getting Over The Hump Podcast, I chat with Jese, an event-planning veteran with 14 years of experience. Jese shares her journey through the highs and lows of entrepreneurship, offering invaluable insights into overcoming challenges, building a successful team, and thriving in the dynamic event planning industry. Whether you're an aspiring event planner or a seasoned pro, this episode is packed with inspirati...

Episode Summary:
I’m diving into a powerful “aha” moment about why I’ve never felt truly accomplished as an entrepreneur. If you’ve ever felt the same—especially as the year comes to a close—this is for you. I’ll share the insight that changed my perspective, what I’ve realized about success, and the steps I’m taking to shift my mindset and stay focused moving forward. Let’s get over the hump together!


Calls to Ac...

Episode Summary:

In this episode, Kenniqua talks about 5 mistakes service-based businesses make during client onboarding. Let's talk about processes, systems, and templates to help make your client onboarding run more efficiently.

Ready to streamline your leads, onboarding, offboarding, and everything in between. I love using HoneyBook! Want to give HoneyBook a try, save 30% off a new subscription. Grab The Deal Here! ...