Systems Rehab | Client Experience Systems for Service Providers

In this episode, we’re diving into a simple, but powerful system that’s already built into your body: your cycle. If you’re a busy service provider or entrepreneur struggling to stay consistent, get more done, or show up with energy in your business, this episode is for you.

I chat with Xayli Barclay about how she aligns her work with the natural peaks and dips in her energy throughout her cycle. From creating content to working wit...

The Client Experience Accelerator is my done-with-you strategy container where I help you clean up the backend of your business and create a simple, scalable client journey. During our session, I walk you through your current systems, identify what’s missing, and build a practical roadmap you can implement right away so you can serve your clients with consistency and ease.

If you’ve been craving organization, structure, and a better...

If you’ve been frustrated with rising CRM costs, overwhelmed by complicated platforms, or tempted to replace your CRM with Airtable or Notion, this episode is for you.

I’m walking through all the thoughts running through your mind right now — the overwhelm, the fear of starting over, and the struggle of trying to DIY your systems. As a client experience systems strategist and HoneyBook educator, I’ll help you understand why a CRM is...

If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. 

In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run.

🎥(Watch on YouTube https://youtu.be/XhjJdBlAh_4?si=eVLyV3jTdPnCNPC9) 

I’m breaking down...

In this episode of the Systems Rehab Podcast, I’m joined by Carli LeBlanc, CEO of CD Creative Co., a content creation agency helping women entrepreneurs batch their monthly content in just one day. Carli shares her journey from documenting her undergrad life to building a content business while balancing a full-time job and family life.

We dive into her proven systems for creating content efficiently, including batching, ideation, a...

Are you a web designer looking to streamline your workflow and enhance the client experience? In this episode of the Systems Rehab Podcast, host Kenniqua Lewter sits down with Christy Price, a Squarespace designer with 20+ years of experience, to talk about building efficient systems, balancing creative energy, and delivering high-quality websites without the overwhelm.

Christy shares how she structures her weeks with theme days and...

Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding. 

In this episode of Systems Rehab Live, I’m breaking down:

✅ Why client experience is more than just “be...

In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model.

And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it could look like to grow into an agency in the future, she walked me through step by s...

What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the natural rhythms of my cycle. I’ll share why this approach caught my attention, how I’m planning to put it into practice, and the benefits I hope to experience along the way. 

Also, I just got a...

Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confidence and clarity.

I’ll share practical tips on how to evaluate your availability, audit your business and your client management system (including how to reconnect with past clients!), and review your...

In this episode, I’m joined by Vision + Operation Strategist, Crystal P. Sherrill, for a powerful conversation about what it really looks like to navigate life’s many seasons while running a business. We’re talking about why work-life balance might be a myth, and how creating synergy through systems can help you feel more aligned, focused, and in control, no matter what season you’re in.

Crystal shares her approach to prioritizing w...

If you’ve ever felt like your client experience is a bit… chaotic, this episode is for you. I’m breaking down how to create systems that actually save you time and give your clients a smoother, more elevated experience.

Inside this episode, I’m walking you through:

• Why your systems should support the way you want to work (and live)
• How to map out your client journey from inquiry to offboarding
• The 3 core systems every service provi...

In this episode, I’m chatting with Alicia Powell all about content systems, what they are, what they’re not, and how to make them work for you. We dive into why execution matters more than just having a plan, how to figure out what type of content actually connects with your audience, and why your software isn’t the whole system. We also touch on personal branding and finding a good balance between personal and business content. Th...

Rebuilding My Lead Gen Systems from Scratch
In this episode, I’m pulling back the curtain on how I’ve been rebuilding my lead generation systems from the ground up. I walk you through the real behind-the-scenes, what wasn’t working, where the gaps were, and the exact steps I’m taking to fix it. 

From rethinking my lead magnets to refining my email strategy and enhancing follow-up, I’m sharing the full breakdown. If you’re ready ...

HoneyBook Masterclass | In this episode, I’m walking you through how to set up HoneyBook the right way as a service provider and the mindset shifts that need to happen before the systems even get built.

I’m breaking down the 3 most common beliefs that keep you buried in admin tasks (and stuck doing way too much manually), plus why mapping your client journey is non-negotiable if you want to run a smoother, more automated b...

Feeling like your client process is all over the place? You're not alone. If you manually manage every step, juggle leads in your DMs, or constantly drop the ball during onboarding, this episode is for you. 

I’m sharing what needs to happen before you plug into a CRM, so your systems support you (instead of creating more chaos). I’ll walk you through real-life examples of how my clients moved from burnout to business ...

In today’s BONUS episode, I’m sharing a real and honest convo about why having solid systems in your business is non-negotiable—especially if you want to avoid burnout and actually enjoy the life you’re building. 

I’m opening up about my own journey—going from completely overwhelmed to finally feeling more free and in control thanks to time management and systems that actually work. 

We’re talking about 

• protecting your time
• taking...

In this episode, I’m chatting with Jillian Dollbery—she’s an operations consultant and team strategist who helps women entrepreneurs build businesses that actually feel good to run.

We’re talking about what sustainable scaling really looks like (hint: it’s not just about revenue goals or doing more). Jillian shares her own journey into entrepreneurship, the hard lessons she’s learned around burnout, and how she started building a bu...

In this episode of The Systems Rehab Podcast, I’m diving into why strategy has to come before systems—especially for service providers. You can’t build effective systems if you haven’t mapped out where you’re headed. I’m breaking down how I guide my clients through strategic mapping sessions to uncover process gaps and create aligned, streamlined operations.

We’ll talk about more than just client management—I also touch on time mana...