In this episode of 'Go Beyond Busy,' host Christine Abela engages with Dr. Jürgen Kolb, owner of Hibiscus Jet Ski Hire in Auckland, New Zealand. https://HibiscusJetSkiHire.co.nz
They discuss Jürgen's experiences and insights from running his jet ski hire business. Jürgen shares the challenges he faced, such as initial customer hesitation and safety concerns, and how he navigates these obstacles.
The episode also covers business strategies for improving lead generation, emphasizing the importance of active listening to customer needs, providing thorough safety briefings, and leveraging technology like GPS tracking for safety compliance.
Christine and Jürgen underline the value of creating memorable customer experiences to foster repeat business and upsell opportunities. Tune in to discover practical approaches to transform business chaos into calm and support a life-enriching business journey.
Visit https://GoBeyondBusy.com for more episodes, and to apply for your free Business Strategy Session with Christine Abela.
00:00 Introduction to Go Beyond Busy
00:26 Meet Dr. Jürgen Kolb: Jet Ski Business Owner
01:06 Challenges and Insights in Running a Jet Ski Business
01:36 Customer Experience and Safety Measures
05:07 Navigating Cultural Differences and Language Barriers
07:59 Lead Generation and Marketing Strategies
11:43 The Importance of Repeat Customers and Upselling
13:23 Conclusion and Upcoming Episode Teaser
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