December 6, 2024 9 mins

Click ⁠To Book Your 1-1 Free 1 HR Personal Go High Level Business Planning Session. ⁠⁠

Click Here For A Free Trial Of ⁠Go High Level ⁠

Bust the Chaos Of Your Contacts And Conversations. Join The Challenge Now!

HighLevel's Conversation AI Bot

This briefing doc reviews the key features and functionalities of HighLevel's Conversation AI Bot based on the provided excerpts from their support portal.

Core Functionality:

HighLevel's Conversation AI Bot is designed to enhance customer interactions and provide efficient support. It leverages AI to deliver safer and more accurate responses than traditional chatbots. The bot boasts several key features:

1. Flexible Modes and Settings:

The AI bot operates in three modes:

  • OFF: The default inactive mode. Allows bot training and testing without live interactions.
  • Suggestive: Provides suggested responses within the message composer box for user review and editing.
  • Auto-pilot: Automatically responds to contacts on behalf of the business.

2. Multi-Channel Support:

The bot supports a wide range of communication channels, including:

  • SMS
  • Facebook
  • Instagram
  • Web Chat (SMS Chat)
  • Live Chat
  • Google Business Profile (GBP)

Users can select desired channels within the "Conversation AI" settings.

3. Comprehensive Training:

The platform offers two free training methods:

  • Web URLs and public links: Train the bot using existing web content.
  • Question and Answer pairs: Manually input specific questions and corresponding answers.

4. Defined Bot Intents:

The bot supports two main intents:

  • General Support or Q/A: Provides information based on training data.
  • Appointment Booking: Asks customizable questions to book appointments. The intent dynamically switches to General Support if an active appointment already exists.

5. Free Bot Trial and Feedback:

Users can test the AI bot for free in the "Bot Trial" tab. Feedback mechanisms like "Thumbs Up and Down" allow for fine-tuning and FAQ identification.

6. Workflow Integration:

The "Conversation AI Action" within workflows enables:

  • Prompt customization.
  • Conditional contact movement based on bot responses.
  • Specific question prompts and branch creation based on contact replies.

Key Quotes:

  • "The Bot solves complex problems and provides safer, more accurate answers than any AI Chatbot on the market."
  • "Note: Bot training is free of cost."
  • "The Conversation AI bot is FREE to test in the "Bot Trial" tab of your Conversation AI Sub-account settings page."

Overall:

HighLevel's Conversation AI Bot offers a robust and customizable solution for businesses seeking to automate customer interactions. Its multi-channel support, free training options, and workflow integration make it a powerful tool for improving efficiency and customer satisfaction.

Mark as Played

Popular Podcasts

Las Culturistas with Matt Rogers and Bowen Yang

Las Culturistas with Matt Rogers and Bowen Yang

Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.

On Purpose with Jay Shetty

On Purpose with Jay Shetty

I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com