April 10, 2025 • 34 mins
Imagine sitting in your living room when suddenly your ceiling collapses, showering you with debris and termites. This nightmare scenario is becoming increasingly common across South Florida as non-native Formosan termites spread through every county, leaving devastation in their wake.
In this eye-opening conversation, Jenny Chapter—a third-generation pest control expert and owner of Quality Termite and Pest Control—shares critical information every homeowner needs to hear. As one of the few female owners in a traditionally male-dominated industry, Jenny brings both extensive expertise and a unique perspective to termite prevention and control.
The stakes couldn't be higher. These "super termites" form colonies of millions that work 24/7 devouring wooden structures from the inside out. Even more alarming, they secrete acids that can penetrate concrete foundations, allowing access where none existed before. And the financial blow? Devastating. No homeowner's insurance covers termite damage, leaving families to shoulder full rebuilding costs when infestations destroy their homes.
Jenny dispels common myths about termites "eating concrete" while revealing the actual mechanisms these pests use to invade homes. She offers practical, actionable advice for protecting your property: maintaining a termite-free perimeter, eliminating moisture sources that attract colonies, and implementing proper preventative treatments that create effective barriers against invasion.
The message is clear: in South Florida, termite protection isn't optional—it's essential. With annual professional inspections and proper preventative measures, you can safeguard your biggest investment from these relentless destroyers. Don't wait until you see damage; by then, it's often too late.
Contact Quality Termite and Pest Control today for a free inspection and learn how their family-oriented, customer-focused team can protect your home with their expertise developed across three generations in the industry.
Call now to schedule a Free Inspection with one of their Pest Specialists-(954) 842-9411
Visit: https://qualitypestinc.com/
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
This is the Good Neighbor Podcast, the place
where little businesses andneighbors come together.
Here's your host, Jeremy Wolf.
Speaker 2 (00:10):
Hello, hello, friends , family, great community,
wonderful universe.
We are back on the GoodNeighbor Podcast and our guest
today is a proud member of ourgreat community.
She lives right here in CooperCity and I am here with Jenny
Chapter, who is the owner ofQuality, termite and Pest
(00:34):
Control, and I've done manyinterviews on the show and it's
been fascinating to see how manybusinesses, how many trade
businesses AC, plumbing,restoration, to name a few, and
now pet control are female ownedand operated.
These are industries that areprimarily or traditionally owned
by men, so it's alwaysinteresting to hear the
(00:55):
perspective of someone, a female, that owns the business.
So, jenny, welcome to the show.
Speaker 3 (01:00):
Thank you.
Thank you for having me.
Speaker 2 (01:02):
Oh, of course, and thanks as always, everyone for
tuning in Learn more about ourgreat community and the
businesses that serve us.
So, jenny, without further ado,why don't you tell our
listeners a little bit aboutyour business?
Quality Pest Control.
Speaker 3 (01:16):
Alrighty, yes, I'm a third generation in the industry
, so the whole family has beeninvolved for many years.
Obviously I've got thegrandparents, the aunts, uncles,
my parents, brothers, myselfand I really I love what I do.
General pest control isnecessary with our climate here,
but everything from the groundup.
We do a lot of pre-constructionwork with builders, all the way
up to structural fumigation andeverything in between.
Speaker 2 (01:40):
Nice Are you serving primarily, I'd imagine, the
South Florida market, likewhat's your primary service
areas?
Speaker 3 (01:46):
Primary service areas , the Tri-County area.
We are labeled offices andplantation, so primarily the
Tri-County area.
However, we do work statewidefor builders for
pre-construction.
On the pre-construction level,there's termite treatments
necessary during the buildingstage and so we are statewide
with regard to that, butprimarily Tri-County, and I love
everything right here in mycommunity.
I'm happy to serve this area.
Speaker 2 (02:07):
Yes, we do live in a truly wonderful community here
in Cooper City.
I know you mentioned this is amulti-generational business, so
you've always had a hand in this.
But I'm curious talk a littlebit about your journey when you
were younger, because you weresurrounded by this, did you
always?
This is what I am going to dowith my life.
(02:29):
I'm fascinating.
Were you like a kid and youwere just fascinated with bugs?
Or how did evolution occur?
How do you end up in thebusiness and kicking the baton,
if you will, and moving itforward?
Speaker 3 (02:39):
Sure, yeah, I remember as a child always
having a bug box and collectinglizards and lizard eggs.
And at seven years old Istarted and I laugh about it now
a sandpile filling what we callsand snakes.
That were utilized years backfor the holding and weeding down
of tarts for structuralfumigation.
They've come a long way in theindustry since then, where we
utilize fire hoses now filledwith water and it's a little
(02:59):
easier method.
But yeah, at a very young agestarted's 14 years old Our
summers we were full-fledgedworking in the family business
and just was always surroundedby it and my grandmother's
office.
I remember her sales board and Iwould go in and get so excited.
It was chalkboards back then.
I would write on the chalkboardand do my doodling and it's
been amazing too, my parentsover the years.
They work together in theirbusiness and you hear the names
(03:20):
thrown around around the dinnertable and me now in the industry
, as I've grown through and up alot of the.
There's a lot of familyoperated businesses in our
industry and those names thatwere tossed around then are
being tossed around now with thechildren taking over the
businesses and it's nice.
It's a very friendly industryand I'm very delved into the
Florida Pest ManagementAssociation as well as the
National Pest ManagementAssociation, but I love to stay
(03:43):
up and up with the latesttechnology, the latest science.
Those products are alwaysevolving and it's important that
you're up and up with thelatest, because insects are not
just like humans.
They build up a resistance toproduct and you need to rotate
face and the science changes andyou have to be up with the
latest techniques and treatmentmethods, as well as equipment.
So I love it.
I am fascinated, absolutely.
Speaker 2 (04:05):
No, go ahead.
Speaker 3 (04:05):
Yeah, the learning of the different insects and when
I have four main licenses in thestate of Florida for our
industry to have and I remembergoing for my first license and
the studies of it it's reallygets amazing when you get into
the how many species of ants wehave and roaches we have.
You wouldn't believe the and adifferent behavior with termites
and it's it is fascinating onceyou start digging into it.
(04:26):
It's something that I neverreally thought that I would be
enthralled with.
I absolutely I love what I do.
I do.
I really enjoy getting outthere every day.
I like being in the field,boots on the ground, in the
thick of it, and I like to getin and make it yes.
I love.
I really enjoy theconversations and, as you're
going through doing theinspection process and there's a
(04:47):
lot of things that go on thatyou wouldn't be aware of and
just a trained eye is reallyimportant I couldn't stress
enough the importance of havingannual inspections on any given
property.
In Florida, if you own property, you must have it inspected
every year.
We're dealing with a species oftermite in particular that's
not native to Florida that we'rereally dealing with them now
and I can see the devastationthat's been going on over the
last several years and it'sprogressively getting worse and
(05:08):
they're here to stay.
We share territory and it'sjust important that you are
proactive and preventing yourproperty.
It's a matter of time.
It's not if it's when you aregoing to get these termites.
Speaker 2 (05:18):
And the devastation is real, so I personally like to
just try to get the educationout there to the average
property owner on how importantit is to protect your biggest
investment being your home, yourbusiness.
They're here and the damage isreal, a hundred percent.
I could actually speak to thisfrom personal experience I think
I mentioned this to you my oldhouse when I moved in.
It was a big house and Ideclined to get the preventative
(05:40):
termite treatment because itwas a big expense.
I ended up getting termites,had a bunch of issues and
ultimately had to get theproperty tented and it was a
huge project and it reallytaught me a good lesson, the
thing I've been saying more andmore as I get older an ounce of
prevention is worth a pound ofcure.
It's always best to maintain,especially where we live in
Florida.
Like you mentioned, the climatehere is just so hot and humid
(06:02):
it's really a festering groundfor creepy crawlies.
It's so funny that most kidsare terrified by bugs and creepy
crawlies, but not you, jennyChapter.
You met him head on.
What is the name for the studyof insects?
It's entomology rightEntomology.
Speaker 3 (06:22):
Yes, yes, entomology is the scientific brain on that.
Speaker 2 (06:24):
Yes, yeah, the University of Florida has got a
phenomenal department Gators.
Speaker 3 (06:26):
They've got one of the best entomology departments
up there and it's veryeducational.
Speaker 2 (06:31):
So good stuff.
Speaker 3 (06:33):
Yeah, I actually.
I had a stop the other day.
I went out and there was afive-year-old little girl and
she was so enthralled with itand I just again, like you said,
not many people are in it.
Speaker 2 (06:41):
You're going to get her under your wing and start
greening her.
Let's take over the business.
Speaker 3 (06:44):
I've got a hand farm on the way to her house right
now and a bug box to go with it.
She just followed me around.
It was just fascinating.
I've got three daughters that Iwould love to see a fourth
generation someday and at theend of the day, I really want to
support them and their passion.
However, not a bad gig to fallback.
So I'm hoping for fourgenerations at some point to to
follow and continue the legacyon in the industry.
Speaker 2 (07:07):
Oh, it's coming, it's coming.
It's so funny to me.
I've gotten better as I'vegotten older with the creepy
crawlies.
I used to be terrified ofspiders.
I still.
If I see a cockroach crawlingaround, I'm still like a little
bit taken back.
Oh gosh, now they're going tokill that thing.
Yeah, you're an occasionalinvader sometimes.
Speaker 3 (07:23):
Yeah, you're an occasional invader sometimes
yeah.
But if you've got an issue,absolutely Maintenance is
important.
You have to prevent themaintenance on a regular basis
and you should have no issues.
Speaker 2 (07:32):
Yeah, it's such a raffinal fear, though, of most
insects like these little tinythings.
It's more of just a disgustfactor.
I think people are just.
They see it, they're sickenedby it.
It's just the idea thatcrawling on you but it's really
they can't hurt you.
Yeah.
Speaker 3 (07:45):
And a lot of people are very fearful of it and not
something that's part of thefamily.
Speaker 2 (07:48):
So one of the reasons why we do the show is in every
industry obviously there's tonsof myths and misconceptions and
there's lots ofmisunderstandings.
I know obviously you seeingclients every day and meeting
with people on the in the field,I'm sure you get a lot of that.
What are some of the mostcommon things that people
misunderstand about yourindustry or what you do
(08:08):
specifically?
Speaker 3 (08:09):
One of them would be that you hear all the time of
termites are eating concrete.
They don't eat the concrete,but they are the species that
we're dealing with.
It's not native to Florida.
It was introduced here.
They have spread exponentially.
They've been found now in everycounty.
Speaker 2 (08:20):
And, and they eat concrete.
Speaker 3 (08:22):
They don't eat concrete.
They've got a fountain on thefront that protrudes an
acid-like substance that eatsthrough concrete.
Speaker 2 (08:27):
Oh, it eats through.
So they chew on the wood andthen they excrete a substance
that then deteriorates theconcrete.
Is that what happens?
Speaker 3 (08:36):
It's concrete in the area, let's say your slab, they
just excrete an acid-typesubstance that eats through the
concrete to give them access tothe inside of the structure.
I say small but mighty.
There's millions in a colonyand they're extremely
destructive.
They're the biggest termitethat we deal with.
There's a number there'smillions in a colony, versus
thousands in a drywood colonywhich drywood termites are very
(08:56):
prevalent in the South.
You have them in SouthCalifornia, south Texas, south
Florida and all your tropicalislands.
Speaker 2 (09:01):
Hot, humid environments breed them.
Yes.
Speaker 3 (09:04):
And drywoods have been here for years and years
and that's typically what you'restructurally fumigating, but
it's not terranian or really thebigger threat as far as from a
structural standpoint.
The damage that they cause andcreate in a very short term is
devastating and you don't alwaysknow that you have them.
Even with a strained eye goingin and inspecting a property,
(09:27):
what happens is they thrive onmoisture.
They inoriginate from theground.
They come up through stucco andhollow block on the exterior of
a property or plumbingpenetrations in the internal, or
they can disintegrate thatconcrete, gaining access.
It could also be just asettlement crack in the slab.
The end of the day, what Ireally want to get the education
out there to any property owneron how devastating it is,
because I've seen it firsthandwith boots on the ground where
I've got husbands and wives.
They were sitting watchingtelevision on the couch in the
(09:48):
evening and the ceiling felldown and termites.
They had no idea they hadtermites.
And that's how they operate, andmore devastating of it all is
not just the treatment cost issomething that needs to be taken
care of, but no insurancecompany will cover the damage.
So rebuilding a home is justabsolutely people just don't
budget for that.
It's an unexpected expense andit's a real issue, and we're
(10:09):
seeing it more and more, and Ipersonally just I just want to
get the education out there, andyou can learn a lot online as
well.
So I would definitely encourageanyone to just do a little bit
of research online, with theFormosan subterranean termite in
particular, because that's whatwe're dealing with and they're
a blanket over the south.
There's no hiding from them.
They swarm in the air as well,just like drywood termites will
(10:29):
swarm in the air, usually earlyevening hours.
If you're out walking your dog,look at the streetlights You're
going to find them.
Your lights around your houseyou're going to find them.
Some preventative measures thatare very important with regard
to the subterranean termite,which are the most devastating,
and what we're really finding alot of at this time would be
water and wood are not yourfriends, so mulch up against the
structure is not recommended.
If you pull that out, at leastone foot from the structure.
(10:51):
You can use pea, rock, sod,soil, rubber, mulch, anything
other than wood.
Also AC drip lines, notorious,you think.
Speaker 2 (10:59):
Just a little bit of water, just a little water over
a long time will build up andcreate a.
They find it, believe it or not.
Speaker 3 (11:04):
They require a lot of moisture the subterranean
termites, whereas the dry wooddon't necessarily.
So we're dealing with a lot ofspecies of termites and we're
ground zero right here, and Istarted in Hollywood, hollander
Beach and Dania Beach area.
I want to tell you that they'vejust it's been several years
and a couple of decades now thatthey've been here.
They have just spread wildlyand like wildfire, absolutely,
(11:24):
areas we've never seen.
But the last two years ourindustry we really prior to that
we've always known thehot-pocketed areas but nobody's
safe anymore.
We're popping in areas andwe're pretty friendly industry,
so we're calling these a woad.
Foremost it's here, and there'sother species of subterranean
as well.
We're dealing with theircrossbreeding.
(11:49):
We've got Asian termites, we'vegot conehead.
They're all just as devastatingand they're here and it's a
real threat.
So I just know the importanceof having some type of a
preventative and it'srecommended every five years
that you have a preventativetreatment performed both for
subterranean and drywood.
The subterranean preventativeconsists of in-ground treatment
every foot around the perimeter.
They drill little holes in thebase the perimeter and put some
kind of treatment in there.
We do that for an infestation?
(12:09):
Absolutely yes.
Every foot around the perimeterwe're popping a half inch gauge
hole using a long rod, pumpingwith product or plug and patch
after.
We also, in conjunction withthat if you've got an
infestation, or utilizing thebait stations, baits, termite
baits again, science evolves andthat have found a great success
.
With regards to the baitstations, if they find the bait,
there's some room for errorthere, which is why it's
important to, in conjunctionwith that in-ground treatment
(12:31):
around the perimeter, protectingthe property, to also place
bait stations every 10 feetaround the structure, and one
feeding will take a colony out,which is fabulous.
We want to see a feeding on abait station and having them
checked on an annual basis,having your properties, whether
it be a commercial, residential,industrial have it inspected
every year.
There's no reason not to havethe inspection.
They're free inspections andmake a little joke about it.
(12:53):
We go to the doctor every yearfor ourselves.
Take your home, it's yourbiggest investment.
Have it checked every year.
Speaker 2 (12:58):
Yeah, absolutely Goodness.
I had a thought in my mind.
It escaped me.
It's going to come back in justa second.
I know it is bait stations,termites.
I told you earlier, sometimes Ilose my train of thought, Okay
here it is.
Just came back.
You hear that everybody outthere this is important you
cannot get.
If I understand correctly, youcannot get insurance for
(13:19):
termites through yourhomeowner's policy.
But what you can do is youcould reach out to Jenny and
have them come over and do aninspection and then come up with
a plan and that's the insurance.
It's getting preventativetermite treatment for the
biggest investment you have,which is your house.
So don't be stupid like I wasand wait and have to get your
house tempted for seven to$8,000 or whatever the hell I
paid.
Speaker 3 (13:38):
Yes, it's extremely important.
Most people don't realize.
You look through your insurancethat the insurance doesn't
cover it and it's devastating.
It's something that the normalproperty owner wouldn't know.
And when I tell you thedestruction is real, you're like
the first little pig.
You're the studs all the way upto your trusses and you're
collapsing and it's a wholerebuild.
Speaker 2 (13:57):
So the devastation.
I wanted to ask you about thatbecause you've dealt with this
for a while.
Obviously you've had all sortsof experiences.
What happens when you havesubterranean and they eat so
much of the structure that itneeds to be replaced?
How do they go in there and fixthat, or do you have to redo
the whole house?
Speaker 3 (14:13):
A lot of times.
Yes, the devastation.
It's gone Some of thecontractors that I talk with,
they say, oh my gosh, a termite.
They don't know much abouttermite, but they do know that
when they go in there to do aremodel, or sometimes they're
buying a home and they're goingto, it's only being held up by
the caulking and the pay thatgets it, and when it's down it's
shredded.
There's no, virtually no studleft, they're gone.
And one of those that you justhad.
I was onto something and I'mforgot about it.
Speaker 2 (14:35):
Oh, it happens to the rest of us.
Speaker 3 (14:37):
Yes you have A ton of things going through your mind.
As far as the preventativetreatments, and even if you've
got an infestation and we comeout and perform a treatment, we
do put a termite bond on thatproperty.
You don't have the insurancethrough the insurance company,
but you do have us.
So if we do a treatment, you dohave a one-year renewal that's
annually renewable every yearthereafter.
So it's just important to keepup on it, have it looked at
every year, like I said, anddoing that treatment and having
(15:00):
us in place, you're protected.
You're protected.
You're protecting the structure.
We're coming out, we're puttingeyeballs on it on at least an
annual basis and if you need usanywhere in between, you're
covered.
For that, you call us.
You see something that youdidn't remotely concerning.
It concerns it.
Keep it off to the side.
Let us look at a sample.
Don't discard it.
If you see something, even ifyou put it in a baggie or just
sweep it off to the side, don'twant to touch it.
Whatnot?
Photos, if necessary, you canalways send some photos, but the
(15:23):
best thing is just having asample of what it is.
A diagnosis is the mostimportant thing so that we know
what we're dealing with, so thatwe can treat it properly.
Speaker 2 (15:40):
Yeah, it happens too often us as human beings, we
tend to put things off untilthere's a big problem, like we
don't take the preventativemeasures, we don't get these
inspections done for ourinvestments and we're just like,
ah, we just wait until there'san issue and then oftentimes
it's too late or it just becomesa huge cost nightmare.
So always important, you don'talways realize, yeah, the
different things.
Speaker 3 (15:54):
There's governing room here, we're having the roof
inspector and definitely youdon't think of that.
Everybody gets busy in theireveryday life and we've all.
Speaker 2 (15:59):
Yep, it happens.
Speaker 3 (16:01):
Yes, it does, and it's just important.
Again, I can't stress enoughthat we are dealing with a
species that we've not alwayshad here, it's not native to
here, it was introduced here youjust.
It protects your propertybecause it is absolutely a
matter of time, it's not an ifit is when, and it's much
cheaper to have a preventativetreatment than it is to have a
treatment once you've had a fullblown infestation.
And now you're looking atsubterranean termites.
(16:21):
What's fascinating about theFormosan to me?
I?
Speaker 2 (16:24):
say small the Formosan.
Speaker 3 (16:26):
Yeah, that's what we're dealing with now.
Years back we had an easternsubterranean termite.
They're almost obsolete at thispoint and when treating for
them they have the ability.
If you've got a roof leak or awindow shaker, ac unit in a wall
or anything that's putting offa little bit of condensation, it
doesn't take much moisture forthem to thrive and survive.
(16:48):
They originate from the ground.
They're 24 hours a day up anddown, millions in a colony.
If they find a water sourceabove ground, they have the
ability to make what's called asatellite colony that separates
them from the ground and at thatpoint they're building a carton
nest is what we call it andthey have the ability to thrive
and survive from that cartonnest and not go down to the
(17:09):
ground any longer.
So you can put in-groundtreatment and bait stations.
You can kill what's in ground.
However, if you have thatcarton nest, which a lot of
times will be behind a wall,behind the subfloor, up in the
roof area, inaccessible areasnaked to the eye, you then have
to, in conjunction with thein-ground treatment,
structurally fumigate theproperty.
But four times the amount offumigate gets shot into that
tent to kill the Formosantermite.
(17:29):
So just to give you an idea ofwhat a super termite it is.
It's a drywood termite.
You've seen the tents over theyears and right now the circus
is in town.
You're going to start seeingthese tents go up and down all
over the place.
This is our season.
We just mid-March, usuallyafter a good rain.
That humidity is what drawsthem out.
They start that swarmingprocess and they're a blanket
over the South.
You are not hiding from them,they're everywhere.
We're doing a lot of structuralfumigations for dry wood but
(17:50):
again, when you're dealing withthat sub, it's just wild how
much they have spread.
And again, south Florida hasbeen here for a long time.
I look at the integrity of thestructure being compromised.
Personally, myself, I getafraid of high-rises.
Sometimes it's because I knowwhat they can do and as long as
(18:10):
they're taking the preventativemeasures.
Water again, a lot of the homesalong the waterways, your
fingers of Fort Lauderdale, allof Hollandale, hollywood.
Speaker 2 (18:17):
Prime areas.
Yeah, hot of Hollandale.
Speaker 3 (18:19):
Hollywood Prime areas , yeah, hot areas, but there,
riverland Road, again, waterways.
That moisture is really whatthey thrive on and we're seeing
definitely there's areas thatare more inundated than others
but nonetheless they're out to27 and everywhere in between
they're north or south.
We've never seen them in theseareas and they are absolutely
everywhere.
We again in the industry havethere's been lots of talks and
lots of segments and programs onthe species of termite in
(18:42):
particular.
It's just been a absolutedevastating.
Again.
Everyone does something to makethis world go round and
educating anyone that's not inthe pest control industry or
termite that doesn't know muchabout them.
I want to get that educationout there on how what we're
dealing with it's there.
Speaker 2 (18:59):
It's really important .
Speaker 3 (19:01):
Extremely important.
It's extremely important to me.
I hate seeing the devastationevery day when I'm out there
with a normal family living lifeand we all have bills and we're
kids and life happens, and tohave something so unexpected as
a ceiling collapse and you'relooking at your trust as you go,
it's overwhelming, andespecially when it comes to that
insurance just take a hike.
And to rebuild a home is just.
(19:21):
I've had some customers.
They're at a loss and it'sdevastating.
And what do I do?
Do I just sell it as is?
Do I try to get contractors inand here in South Florida trying
to find contractors to sutureup, fix and repair?
Speaker 2 (19:32):
Ugly stuff, ugly situation and totally avoidable,
totally avoidable.
Speaker 3 (19:37):
Absolutely yes.
Yes, absolutely avoidable, Justagain, get a quick look-see
every year.
Just have that inspection doneand prevent it.
Just have the prevent done toprevent you a lot of times from
needing a structural fumigation.
With regard to the drywoodtermite and pest control, I
don't want to leave pest controlout.
Pest control is important too.
Everything's blooming, breeding, swarming this time of year, so
ants will swarm as well, so youmay have ant activity lighting
(19:58):
around the exterior of a home.
All insects are attracted tolight, especially those termites
.
At Home Depot or Lowe's and Itell my customers this as well
in the lighting section theyhave bulbs that specifically say
dusk and dawn or bug lightdirectly on it.
It's got a yellow hue to it.
They do come in LED form.
I highly recommend put those onthe exterior of the house so
you're not, they don't attractthe insects.
You still get the outdoorlighting, but you're not
(20:19):
attracting the insects.
There's some little preventativemeasures that you can take in
conjunction with, again, makingsure that your AC drip lines and
your gutters are all put a PVCextension on that AC drip line,
if need be, so that you don'thave water sitting pooling up
against the structure, becausethat's really a big issue and
those are just little thingsthat the average homeowner can
take as far as trying to prevent, as far as preventative on a
(20:40):
pest control standpoint.
A lot of times you'll seeyou've got palms and trees that
are hanging over the ledge or onthe rooftop.
There's a lot of green measuresthat you can take prior to
needing to put product toprevent rodent issues in the
attic space.
Ants from coming in.
Cut those limbs back so thatthey're not a highway for them
to get into the property.
Soffit vents yeah, soffit ventsare another thing.
You've got rodents every year,especially in the cooler months,
(21:05):
are coming into the attic space.
You don't realize what goes onin the attic.
We do a full inspection.
We come out and the wholeinterior of that house gets
treated and looked at.
We're looking at plumbing areas, which is a prime area for the
subterranean termite in theattic space, from insulation not
being up to par to rodentactivity where you've got
contamination.
We do extraction, a fullextraction, an attic restoration
where we take all of thecontaminated insulation out.
(21:25):
We sanitize the attic space.
We blow in fresh, bringing itup to code, utilizing a product
that is laced with boric acid,which is non-toxic but it helps
aid against ants, roaches,termites, rodents don't prefer
to nest in it.
So it's a wonderful insulation.
It's the density of it it'sjust the coverage is one of the
top notch.
It's a great product, and thenthe fact that it's laced with
boric acid is just a huge plus.
(21:46):
It's just why we do it.
Speaker 2 (21:48):
You are truly a wealth of knowledge.
But you know what they say,jenny All work, no play makes
Jack a dull boy.
So what do you like to do forfun when you're not working near
downtime?
Do you have any downtime or youjust?
You seem like you're a mile aminute.
You're a wealth of knowledge.
Speaker 3 (22:04):
Yeah, I've always been told that I'm a live wire.
No doubt I run quick.
I love the outdoors.
I like being outdoors.
I have three daughters.
Two of them are away.
One is in Jacksonville.
She was.
She was an FSU girl.
She graduated with her.
Speaker 2 (22:17):
Yes.
Speaker 3 (22:17):
And in communications with.
Jacksonville now, yeah, andI've got the middle one up in
Tallahassee and then I've got a12 year old that resides here in
Cooper city with me and attendsthe Cooper city school.
I really love my time.
When I've got Addison, myyoungest, and her friends, we
have a lot of fun.
We're constantly running, we'renot.
Speaker 2 (22:35):
Constantly running around or constantly running
like running.
Speaker 3 (22:37):
No, yeah, I'm not good at my stamina.
Speaker 2 (22:39):
I'm not great at running you caught my interest
when you said running, I'm arunner.
Oh, you run too, I do the fitto run all the time.
Speaker 3 (22:46):
I'm sure you're familiar with that the fit to
run.
But, yeah, no, I would like toget to the gym a little more.
I definitely was heavily intothe gym the minute I could drive
.
I was at the gym every day andI cut that out a bit ago and I'm
feeling it now.
I'm getting a little older.
It's important to take care ofyourself too, but as far as
running now, we're staying busy.
Speaker 2 (23:03):
Running around staying busy.
Yeah Well, she's in, she's 12.
She's in sixth grade.
Sure is A pioneer, yeah.
Speaker 3 (23:10):
She is, yeah, a pioneer.
Yeah, elementary here off of,and my all three of my girls
went there.
Love coach lynch, coach lynchwas one of my favorite in
carline and and, yeah, it'sgreat school, wonderful school
great community we live in.
Speaker 2 (23:23):
My daughter is in seventh grade at pioneer, but
she's about to turn 13, sothat's getting interesting yes,
no, that's the word the word Iuse is interesting, I'll leave
it at that I've got, I'll letthe listeners yeah, think about
what that means.
Speaker 3 (23:39):
Absolutely, I've got.
They're all girls.
Mine are 25, 21 and 12.
So, yes, it's, you're hittingthat age.
Yeah, 13, 14.
Things start changing a lot.
Oh, yeah, you got to tiptoesometimes With the.
Speaker 2 (23:53):
Yes, she's been doing a lot better than she has her
moments and again, I leave it atthat, without getting too deep
into it.
Speaker 3 (24:01):
Into the meltdown ages Got to work through it,
yeah.
Speaker 2 (24:05):
Indeed.
Okay.
So one of the things I'venoticed the older I get in life,
I realized that when I wasyounger and I was experiencing
some kind of difficult,challenging experience, I used
to get overwhelmed andfrustrated and ask myself why is
this happening to me?
But the older I get, the more Irealize that in many cases
those experiences are by far andaway the most valuable and
(24:28):
that's what really helps yougrow and progress through life.
Looking back through yourjourney, is there something that
comes to mind?
Was there a one life definingmoment or maybe not that, just
something that happenedthroughout your journey, that
kind of fits, that bill where,in the moment you thought that
the world was ending, youthought the walls were closing
in, there was nowhere to go,you'd never recover from it.
(24:49):
But now, sitting here today,you could look back like man.
I'm damn glad I went throughthat because it brought me to
where I am today.
Speaker 3 (24:56):
It's funny you say I'm damn glad I went through
that because it brought me towhere I am today.
It's funny you say I think, aslife brings challenges, we're
always going through challengesand getting through.
And you look back and say, mygosh, how did I get through that
?
But yeah, just facing it headon and just get out there.
You listen, you can onlycontrol so much and try not to
let it consume you.
If you can't control it, don'tallow it to control you.
I'm pretty good at lettingthings just roll off the
(25:17):
shoulder.
But as far as in theindustry-wise things that I said
, well, did I make a move when Idecided in 2005 to go off on my
own, take my first statelicense in the industry and you
know it's nerve-wracking.
I'm a young mother and you'restarting a business and the
bills are real and you learn alot Everything from insurances
to the licensing and you'rerunning and you have a little
bit of self-doubt Can I do this?
Can I even Just keep jumping?
The more you put in is whatyou're going to get out, and I
(25:39):
just believe in, just keeprolling forward, and I've had
challenging jobs at times.
I love a challenge when itcomes to the industry.
At the end of the day, I've gota Rolodex in that phone and a
lot of great peers in theindustry manufacturers,
distributors that you can callupon.
I feel like I'm pretty welladept to different situations
out in the field, but the factthat you have them in your back
(26:00):
pocket if they need to come outon site for any reason, just
look at and say you know what?
This is one that we've beenbattling.
I've looked at every avenuethat I know and just to get
their insight too.
Again, just staying up and upwith the latest in the industry,
the latest in the science, thelatest in the product and the
treatment methods, is crucial.
But again, you've got peopleand I love that.
It's a friendly industry.
I love to help others prosper,go and grow and if they want it,
(26:22):
I'm supportive of it, even ifthey're an employee of mine.
I love my employees.
I've got a wonderful team.
I believe that you're only asgood as your employees.
You can't do everything on yourown and delegation is something
that I've always had a strugglewith.
My grandmother is a world ofwisdom.
She was in this industry in the60s and 70s and I still look up
to her to this day.
She's a wonderful, thepowerhouse of a woman of
(26:44):
knowledge, and I just lovehaving those conversations.
And she's always askingeveryone have you built up the
pest control?
Yeah, and the reoccurring?
She was big on pest control andI'm kind of laughed because
there are so many differentdepartments in this industry.
Like I said, four licenses tohave.
One would be just your generalhousehold pest control, which is
for general pests and rodentsto maintain.
You've also got fumigation,which is for structural.
(27:04):
You've got a termite license,which is for all other methods
of termite treatment, especiallythe subterranean and in-ground.
There's different ways oftreating these termites.
You don't treat them all in onerun.
You ways of treating thesetermites.
You don't treat them all in onerun.
You can't just bag a house andthink that, okay, we're taking
care of it.
You need to identify thatspecies and treat it properly,
and then there's a lawn andornamental license to have, and
once you gain all four of thoseyou're considered a full ticket.
(27:25):
And my mother gained a fullticket and I too gained a full
ticket In doing so.
My father loved thepre-construction work with a lot
of builders throughout thestate, which I love as well.
There's a treatment on the soilthat is mandated before pouring
concrete on any structure.
So whether it be a Publix or aWawa or a High Rise or a
single-family home all of thosecommunities that they're
(27:45):
building they have to have atermite treatment prior to the
pouring of concrete.
So that's one side.
My father loved that.
My uncle loved the structuralfumigation.
My grandmother loved the pestcontrol, the reoccurring.
My aunt had a lawn andornamental was her niche with it
.
I happen to love termite.
Termite is just something thatwe're dealing with and the fact
that I can help people toprotect their biggest investment
(28:06):
and get the treatment necessaryout there and fix the problem.
I get great gratification outof that.
And again, when it comes to mypeople, I just love growing and
going.
One of my best employees,george.
He's wonderful.
Speaker 2 (28:20):
Shout out to George.
Speaker 3 (28:21):
Yes, been with us for about seven years now and he
started as a dishwasher as hecame in.
Sometimes you love to bringsomebody in that has zero
knowledge because you can trainthem your way.
So you don't want to have anybad habits.
Come in and he's really justreally taken to it and
interested since day one.
He's really put the heart in.
He takes care of the customers.
He really takes great pride.
The customers absolutely lovehim.
I get more five stars fromGeorge and I hate to lose him.
(28:42):
But you know what?
He's earned his wings and I'dlove to go in and grow.
So he's gone for his first exam.
I signed him up for a crashcourse and for the study
material and set him up to apop-up testing site and I said
and said listen, you're going togo for this one first, it's the
most versatile, and then we'regoing to shoot you for the next
one and the next and thenanother one If he has
aspirations to have his ownbusiness one day.
I am all supportive.
We're not competitors.
(29:02):
We were friends in thisindustry.
We really you know what onecompany may not do, we may, vice
versa.
I do hold the license forLaudanone Mental.
I don't operate in it, but Iabsolutely.
I've got a long guy and hey,it's yours, so it's a great
industry.
I really.
There's enough work foreveryone.
I have that kind of mentalitywith it and we all have the work
to survive.
Speaker 2 (29:22):
That's the mentality to have.
Right, it's this abundancemindset.
Right.
Rising tide lifts all boats.
There should be morecollaboration in all industries.
Right, competition is going tohappen, but there should be
constructive competition.
Right, where everybody's tryingto get better and trying to
collaborate.
Speaker 3 (29:37):
Oh, we lost you, Jenny.
There you go.
I love what I do.
We lost you for a second Verycool, okay.
Speaker 2 (29:43):
So before we wrap up here, what would be one thing
that you wish our listenerswould know about your business?
You got one thing.
If there's one thing you wantedthem to know about the business
, what would that be?
Speaker 3 (29:55):
The one thing that I'm so passionate about right
now not necessarily about thebusiness.
It's just about how importantit is to protect your property.
Period, you must protect yourproperty.
It's only getting worse.
These termites are not goingaway and they're an absolute
threat.
That would be something thatI've been trying through inside
of South Florida.
We've done some segments withthem and they're just trying on
(30:17):
radio, trying to get theeducation out there to the
average property owner.
They don't realize what we'redealing with and I don't want
them there's an awareness.
Awareness.
I don't want them finding outthe wrong way because it's
devastating.
Yeah Again, I can't reiterateenough.
Speaker 2 (30:32):
I said this earlier.
You've got homeowners out there.
Your Can't reiterate enough,said this earlier.
You've got homeowners out there.
Your home is, for most, it'syour biggest asset, right?
Prevention, prevention,prevention.
If you haven't gotten aninspection recently, be sure to
reach out to Jenny and QualityTermite and Pest Control and get
that scheduled.
So if you're out there, I don'tknow if you're around.
You're seeing tons of roachesfloating around the house.
Speaker 3 (30:54):
Pick up the phone and call Get somebody to come out
and take a look.
Yeah, and as far as in thebusiness, real quick.
What I love is that we've got abeautiful team.
We're a very family-orientedoperation.
We do some family events withthe employees.
We're tight-knit it.
And kind of old school in myways, like paper pencils files
we absolutely have adapted tothe new way of doing life with
the computers and all the ladiesunderstand.
(31:16):
But I'm very big on having alive individual answer our
phones.
I don't like the push one, pushfive.
We're old school in thoseaspects.
Speaker 2 (31:22):
That's important.
Nobody likes to call up abusiness when they're having,
like, a crisis issue, likethey're having an infestation of
bugs, and you got a recording.
It's like press one, give me ahuman being.
I need somebody to come outhere and handle this.
Speaker 3 (31:32):
Yes, you know, in a panic is something that you're
not especially when they'reswarming is when they swarm,
it's internally.
It's very frightening for a lotof people.
This is something that they'venot experienced before and it's
scary to some people.
Speaker 2 (31:47):
My daughter will see like a little tiny nothing of a
fly and she's like, please dolike a thousand times bigger
than a hundred.
It's ridiculous.
Speaker 3 (31:52):
Yes, well, as into children.
I can imagine I could see that,yeah.
Speaker 2 (31:56):
Okay, last thing how can our listeners learn more?
Anyone out there that wouldlike to reach out to you to get
an inspection, to get somethingtreated?
What's the best way to connectwith you?
Maybe share your phone number,your website, social media.
What's the best way to reachyou guys?
Speaker 3 (32:10):
Yeah, absolutely, I'd say, by telephone.
Telephone is wonderful.
Our ladies are well-versed witheverything in this and if
you've got questions therethey're really good.
But just calling the officescheduling an inspection again
is free of charge, no obligation.
Just have us come out and do alook-see and make sure you're
doing that every year.
It's a necessary.
We're here in Florida.
We share the territory withthese insects and termites in
particular.
I can't stress you howimportant it is just to have
that-9411.
(32:31):
Again, our ladies are great.
They get us on a schedule andwe out we go.
You can check out our websiteat qualitypestinccom and but
yeah, I would say by telephonewould be the best means of
getting an inspection scheduledand quickest.
Speaker 2 (32:48):
Excellent, and we will, of course, drop a link in
the description below to all ofyour contact information for
those that missed that.
Other than that, thankseveryone for tuning in.
I was happy to have you alongfor this ride If you found this
content useful.
Maybe you live in Cooper City.
Let us know in the comments.
We always love to hear yourfeedback, what's on your mind
and, who knows, maybe you'll endup on the podcast in the future
(33:09):
.
If you live in the communityand you own a business, come
tell us your story.
We're all interested and we'dlove to hear it.
Jenny, with a pleasure gettingthe opportunity to learn more
about what you do for our greatcommunity, or backstory.
So truly thanks for coming onthe show.
Speaker 3 (33:22):
Thank you, Jeremy.
I really appreciate theopportunity.
Speaker 2 (33:24):
Thank you and.
Speaker 3 (33:25):
Cooper City.
Right now the tents are goingup.
Cooper City's not this isn'ttown, baby You're going to see
those tents going up and down.
So in my community I know whereI certainly certainly Good for
business.
Speaker 2 (33:34):
not so good for homeowners, but good to have you
here handling this for people.
Speaker 3 (33:38):
Thank you very much, Jeremy.
I appreciate the opportunity.
Speaker 2 (33:41):
Of course, everyone take care, have a wonderful day
and stay safe out there.
I only got this one life tolive.
Let's live it to the fullest.
Everyone take care and have a ablessed day.
Bye-bye.
Speaker 1 (33:54):
Thanks for listening to the Good Neighbor Podcast
Cooper City.
To nominate your favorite localbusiness to be featured on the
show, go to GNPCooperCitycom.
That's GNPCooperCitycom, orcall 954-231-3170.
This is the Good Neighbor Podcast, the place
where little businesses andneighbors come together.
Here's your host, Jeremy Wolf.
Speaker 2 (00:10):
Hello, hello, friends , family, great community,
wonderful universe.
We are back on the GoodNeighbor Podcast and our guest
today is a proud member of ourgreat community.
She lives right here in CooperCity and I am here with Jenny
Chapter, who is the owner ofQuality, termite and Pest
(00:34):
Control, and I've done manyinterviews on the show and it's
been fascinating to see how manybusinesses, how many trade
businesses AC, plumbing,restoration, to name a few, and
now pet control are female ownedand operated.
These are industries that areprimarily or traditionally owned
by men, so it's alwaysinteresting to hear the
(00:55):
perspective of someone, a female, that owns the business.
So, jenny, welcome to the show.
Speaker 3 (01:00):
Thank you.
Thank you for having me.
Speaker 2 (01:02):
Oh, of course, and thanks as always, everyone for
tuning in Learn more about ourgreat community and the
businesses that serve us.
So, jenny, without further ado,why don't you tell our
listeners a little bit aboutyour business?
Quality Pest Control.
Speaker 3 (01:16):
Alrighty, yes, I'm a third generation in the industry
, so the whole family has beeninvolved for many years.
Obviously I've got thegrandparents, the aunts, uncles,
my parents, brothers, myselfand I really I love what I do.
General pest control isnecessary with our climate here,
but everything from the groundup.
We do a lot of pre-constructionwork with builders, all the way
up to structural fumigation andeverything in between.
Speaker 2 (01:40):
Nice Are you serving primarily, I'd imagine, the
South Florida market, likewhat's your primary service
areas?
Speaker 3 (01:46):
Primary service areas , the Tri-County area.
We are labeled offices andplantation, so primarily the
Tri-County area.
However, we do work statewidefor builders for
pre-construction.
On the pre-construction level,there's termite treatments
necessary during the buildingstage and so we are statewide
with regard to that, butprimarily Tri-County, and I love
everything right here in mycommunity.
I'm happy to serve this area.
Speaker 2 (02:07):
Yes, we do live in a truly wonderful community here
in Cooper City.
I know you mentioned this is amulti-generational business, so
you've always had a hand in this.
But I'm curious talk a littlebit about your journey when you
were younger, because you weresurrounded by this, did you
always?
This is what I am going to dowith my life.
(02:29):
I'm fascinating.
Were you like a kid and youwere just fascinated with bugs?
Or how did evolution occur?
How do you end up in thebusiness and kicking the baton,
if you will, and moving itforward?
Speaker 3 (02:39):
Sure, yeah, I remember as a child always
having a bug box and collectinglizards and lizard eggs.
And at seven years old Istarted and I laugh about it now
a sandpile filling what we callsand snakes.
That were utilized years backfor the holding and weeding down
of tarts for structuralfumigation.
They've come a long way in theindustry since then, where we
utilize fire hoses now filledwith water and it's a little
(02:59):
easier method.
But yeah, at a very young agestarted's 14 years old Our
summers we were full-fledgedworking in the family business
and just was always surroundedby it and my grandmother's
office.
I remember her sales board and Iwould go in and get so excited.
It was chalkboards back then.
I would write on the chalkboardand do my doodling and it's
been amazing too, my parentsover the years.
They work together in theirbusiness and you hear the names
(03:20):
thrown around around the dinnertable and me now in the industry
, as I've grown through and up alot of the.
There's a lot of familyoperated businesses in our
industry and those names thatwere tossed around then are
being tossed around now with thechildren taking over the
businesses and it's nice.
It's a very friendly industryand I'm very delved into the
Florida Pest ManagementAssociation as well as the
National Pest ManagementAssociation, but I love to stay
(03:43):
up and up with the latesttechnology, the latest science.
Those products are alwaysevolving and it's important that
you're up and up with thelatest, because insects are not
just like humans.
They build up a resistance toproduct and you need to rotate
face and the science changes andyou have to be up with the
latest techniques and treatmentmethods, as well as equipment.
So I love it.
I am fascinated, absolutely.
Speaker 2 (04:05):
No, go ahead.
Speaker 3 (04:05):
Yeah, the learning of the different insects and when
I have four main licenses in thestate of Florida for our
industry to have and I remembergoing for my first license and
the studies of it it's reallygets amazing when you get into
the how many species of ants wehave and roaches we have.
You wouldn't believe the and adifferent behavior with termites
and it's it is fascinating onceyou start digging into it.
(04:26):
It's something that I neverreally thought that I would be
enthralled with.
I absolutely I love what I do.
I do.
I really enjoy getting outthere every day.
I like being in the field,boots on the ground, in the
thick of it, and I like to getin and make it yes.
I love.
I really enjoy theconversations and, as you're
going through doing theinspection process and there's a
(04:47):
lot of things that go on thatyou wouldn't be aware of and
just a trained eye is reallyimportant I couldn't stress
enough the importance of havingannual inspections on any given
property.
In Florida, if you own property, you must have it inspected
every year.
We're dealing with a species oftermite in particular that's
not native to Florida that we'rereally dealing with them now
and I can see the devastationthat's been going on over the
last several years and it'sprogressively getting worse and
(05:08):
they're here to stay.
We share territory and it'sjust important that you are
proactive and preventing yourproperty.
It's a matter of time.
It's not if it's when you aregoing to get these termites.
Speaker 2 (05:18):
And the devastation is real, so I personally like to
just try to get the educationout there to the average
property owner on how importantit is to protect your biggest
investment being your home, yourbusiness.
They're here and the damage isreal, a hundred percent.
I could actually speak to thisfrom personal experience I think
I mentioned this to you my oldhouse when I moved in.
It was a big house and Ideclined to get the preventative
(05:40):
termite treatment because itwas a big expense.
I ended up getting termites,had a bunch of issues and
ultimately had to get theproperty tented and it was a
huge project and it reallytaught me a good lesson, the
thing I've been saying more andmore as I get older an ounce of
prevention is worth a pound ofcure.
It's always best to maintain,especially where we live in
Florida.
Like you mentioned, the climatehere is just so hot and humid
(06:02):
it's really a festering groundfor creepy crawlies.
It's so funny that most kidsare terrified by bugs and creepy
crawlies, but not you, jennyChapter.
You met him head on.
What is the name for the studyof insects?
It's entomology rightEntomology.
Speaker 3 (06:22):
Yes, yes, entomology is the scientific brain on that.
Speaker 2 (06:24):
Yes, yeah, the University of Florida has got a
phenomenal department Gators.
Speaker 3 (06:26):
They've got one of the best entomology departments
up there and it's veryeducational.
Speaker 2 (06:31):
So good stuff.
Speaker 3 (06:33):
Yeah, I actually.
I had a stop the other day.
I went out and there was afive-year-old little girl and
she was so enthralled with itand I just again, like you said,
not many people are in it.
Speaker 2 (06:41):
You're going to get her under your wing and start
greening her.
Let's take over the business.
Speaker 3 (06:44):
I've got a hand farm on the way to her house right
now and a bug box to go with it.
She just followed me around.
It was just fascinating.
I've got three daughters that Iwould love to see a fourth
generation someday and at theend of the day, I really want to
support them and their passion.
However, not a bad gig to fallback.
So I'm hoping for fourgenerations at some point to to
follow and continue the legacyon in the industry.
Speaker 2 (07:07):
Oh, it's coming, it's coming.
It's so funny to me.
I've gotten better as I'vegotten older with the creepy
crawlies.
I used to be terrified ofspiders.
I still.
If I see a cockroach crawlingaround, I'm still like a little
bit taken back.
Oh gosh, now they're going tokill that thing.
Yeah, you're an occasionalinvader sometimes.
Speaker 3 (07:23):
Yeah, you're an occasional invader sometimes
yeah.
But if you've got an issue,absolutely Maintenance is
important.
You have to prevent themaintenance on a regular basis
and you should have no issues.
Speaker 2 (07:32):
Yeah, it's such a raffinal fear, though, of most
insects like these little tinythings.
It's more of just a disgustfactor.
I think people are just.
They see it, they're sickenedby it.
It's just the idea thatcrawling on you but it's really
they can't hurt you.
Yeah.
Speaker 3 (07:45):
And a lot of people are very fearful of it and not
something that's part of thefamily.
Speaker 2 (07:48):
So one of the reasons why we do the show is in every
industry obviously there's tonsof myths and misconceptions and
there's lots ofmisunderstandings.
I know obviously you seeingclients every day and meeting
with people on the in the field,I'm sure you get a lot of that.
What are some of the mostcommon things that people
misunderstand about yourindustry or what you do
(08:08):
specifically?
Speaker 3 (08:09):
One of them would be that you hear all the time of
termites are eating concrete.
They don't eat the concrete,but they are the species that
we're dealing with.
It's not native to Florida.
It was introduced here.
They have spread exponentially.
They've been found now in everycounty.
Speaker 2 (08:20):
And, and they eat concrete.
Speaker 3 (08:22):
They don't eat concrete.
They've got a fountain on thefront that protrudes an
acid-like substance that eatsthrough concrete.
Speaker 2 (08:27):
Oh, it eats through.
So they chew on the wood andthen they excrete a substance
that then deteriorates theconcrete.
Is that what happens?
Speaker 3 (08:36):
It's concrete in the area, let's say your slab, they
just excrete an acid-typesubstance that eats through the
concrete to give them access tothe inside of the structure.
I say small but mighty.
There's millions in a colonyand they're extremely
destructive.
They're the biggest termitethat we deal with.
There's a number there'smillions in a colony, versus
thousands in a drywood colonywhich drywood termites are very
(08:56):
prevalent in the South.
You have them in SouthCalifornia, south Texas, south
Florida and all your tropicalislands.
Speaker 2 (09:01):
Hot, humid environments breed them.
Yes.
Speaker 3 (09:04):
And drywoods have been here for years and years
and that's typically what you'restructurally fumigating, but
it's not terranian or really thebigger threat as far as from a
structural standpoint.
The damage that they cause andcreate in a very short term is
devastating and you don't alwaysknow that you have them.
Even with a strained eye goingin and inspecting a property,
(09:27):
what happens is they thrive onmoisture.
They inoriginate from theground.
They come up through stucco andhollow block on the exterior of
a property or plumbingpenetrations in the internal, or
they can disintegrate thatconcrete, gaining access.
It could also be just asettlement crack in the slab.
The end of the day, what Ireally want to get the education
out there to any property owneron how devastating it is,
because I've seen it firsthandwith boots on the ground where
I've got husbands and wives.
They were sitting watchingtelevision on the couch in the
(09:48):
evening and the ceiling felldown and termites.
They had no idea they hadtermites.
And that's how they operate, andmore devastating of it all is
not just the treatment cost issomething that needs to be taken
care of, but no insurancecompany will cover the damage.
So rebuilding a home is justabsolutely people just don't
budget for that.
It's an unexpected expense andit's a real issue, and we're
(10:09):
seeing it more and more, and Ipersonally just I just want to
get the education out there, andyou can learn a lot online as
well.
So I would definitely encourageanyone to just do a little bit
of research online, with theFormosan subterranean termite in
particular, because that's whatwe're dealing with and they're
a blanket over the south.
There's no hiding from them.
They swarm in the air as well,just like drywood termites will
(10:29):
swarm in the air, usually earlyevening hours.
If you're out walking your dog,look at the streetlights You're
going to find them.
Your lights around your houseyou're going to find them.
Some preventative measures thatare very important with regard
to the subterranean termite,which are the most devastating,
and what we're really finding alot of at this time would be
water and wood are not yourfriends, so mulch up against the
structure is not recommended.
If you pull that out, at leastone foot from the structure.
(10:51):
You can use pea, rock, sod,soil, rubber, mulch, anything
other than wood.
Also AC drip lines, notorious,you think.
Speaker 2 (10:59):
Just a little bit of water, just a little water over
a long time will build up andcreate a.
They find it, believe it or not.
Speaker 3 (11:04):
They require a lot of moisture the subterranean
termites, whereas the dry wooddon't necessarily.
So we're dealing with a lot ofspecies of termites and we're
ground zero right here, and Istarted in Hollywood, hollander
Beach and Dania Beach area.
I want to tell you that they'vejust it's been several years
and a couple of decades now thatthey've been here.
They have just spread wildlyand like wildfire, absolutely,
(11:24):
areas we've never seen.
But the last two years ourindustry we really prior to that
we've always known thehot-pocketed areas but nobody's
safe anymore.
We're popping in areas andwe're pretty friendly industry,
so we're calling these a woad.
Foremost it's here, and there'sother species of subterranean
as well.
We're dealing with theircrossbreeding.
(11:49):
We've got Asian termites, we'vegot conehead.
They're all just as devastatingand they're here and it's a
real threat.
So I just know the importanceof having some type of a
preventative and it'srecommended every five years
that you have a preventativetreatment performed both for
subterranean and drywood.
The subterranean preventativeconsists of in-ground treatment
every foot around the perimeter.
They drill little holes in thebase the perimeter and put some
kind of treatment in there.
We do that for an infestation?
(12:09):
Absolutely yes.
Every foot around the perimeterwe're popping a half inch gauge
hole using a long rod, pumpingwith product or plug and patch
after.
We also, in conjunction withthat if you've got an
infestation, or utilizing thebait stations, baits, termite
baits again, science evolves andthat have found a great success
.
With regards to the baitstations, if they find the bait,
there's some room for errorthere, which is why it's
important to, in conjunctionwith that in-ground treatment
(12:31):
around the perimeter, protectingthe property, to also place
bait stations every 10 feetaround the structure, and one
feeding will take a colony out,which is fabulous.
We want to see a feeding on abait station and having them
checked on an annual basis,having your properties, whether
it be a commercial, residential,industrial have it inspected
every year.
There's no reason not to havethe inspection.
They're free inspections andmake a little joke about it.
(12:53):
We go to the doctor every yearfor ourselves.
Take your home, it's yourbiggest investment.
Have it checked every year.
Speaker 2 (12:58):
Yeah, absolutely Goodness.
I had a thought in my mind.
It escaped me.
It's going to come back in justa second.
I know it is bait stations,termites.
I told you earlier, sometimes Ilose my train of thought, Okay
here it is.
Just came back.
You hear that everybody outthere this is important you
cannot get.
If I understand correctly, youcannot get insurance for
(13:19):
termites through yourhomeowner's policy.
But what you can do is youcould reach out to Jenny and
have them come over and do aninspection and then come up with
a plan and that's the insurance.
It's getting preventativetermite treatment for the
biggest investment you have,which is your house.
So don't be stupid like I wasand wait and have to get your
house tempted for seven to$8,000 or whatever the hell I
paid.
Speaker 3 (13:38):
Yes, it's extremely important.
Most people don't realize.
You look through your insurancethat the insurance doesn't
cover it and it's devastating.
It's something that the normalproperty owner wouldn't know.
And when I tell you thedestruction is real, you're like
the first little pig.
You're the studs all the way upto your trusses and you're
collapsing and it's a wholerebuild.
Speaker 2 (13:57):
So the devastation.
I wanted to ask you about thatbecause you've dealt with this
for a while.
Obviously you've had all sortsof experiences.
What happens when you havesubterranean and they eat so
much of the structure that itneeds to be replaced?
How do they go in there and fixthat, or do you have to redo
the whole house?
Speaker 3 (14:13):
A lot of times.
Yes, the devastation.
It's gone Some of thecontractors that I talk with,
they say, oh my gosh, a termite.
They don't know much abouttermite, but they do know that
when they go in there to do aremodel, or sometimes they're
buying a home and they're goingto, it's only being held up by
the caulking and the pay thatgets it, and when it's down it's
shredded.
There's no, virtually no studleft, they're gone.
And one of those that you justhad.
I was onto something and I'mforgot about it.
Speaker 2 (14:35):
Oh, it happens to the rest of us.
Speaker 3 (14:37):
Yes you have A ton of things going through your mind.
As far as the preventativetreatments, and even if you've
got an infestation and we comeout and perform a treatment, we
do put a termite bond on thatproperty.
You don't have the insurancethrough the insurance company,
but you do have us.
So if we do a treatment, you dohave a one-year renewal that's
annually renewable every yearthereafter.
So it's just important to keepup on it, have it looked at
every year, like I said, anddoing that treatment and having
(15:00):
us in place, you're protected.
You're protected.
You're protecting the structure.
We're coming out, we're puttingeyeballs on it on at least an
annual basis and if you need usanywhere in between, you're
covered.
For that, you call us.
You see something that youdidn't remotely concerning.
It concerns it.
Keep it off to the side.
Let us look at a sample.
Don't discard it.
If you see something, even ifyou put it in a baggie or just
sweep it off to the side, don'twant to touch it.
Whatnot?
Photos, if necessary, you canalways send some photos, but the
(15:23):
best thing is just having asample of what it is.
A diagnosis is the mostimportant thing so that we know
what we're dealing with, so thatwe can treat it properly.
Speaker 2 (15:40):
Yeah, it happens too often us as human beings, we
tend to put things off untilthere's a big problem, like we
don't take the preventativemeasures, we don't get these
inspections done for ourinvestments and we're just like,
ah, we just wait until there'san issue and then oftentimes
it's too late or it just becomesa huge cost nightmare.
So always important, you don'talways realize, yeah, the
different things.
Speaker 3 (15:54):
There's governing room here, we're having the roof
inspector and definitely youdon't think of that.
Everybody gets busy in theireveryday life and we've all.
Speaker 2 (15:59):
Yep, it happens.
Speaker 3 (16:01):
Yes, it does, and it's just important.
Again, I can't stress enoughthat we are dealing with a
species that we've not alwayshad here, it's not native to
here, it was introduced here youjust.
It protects your propertybecause it is absolutely a
matter of time, it's not an ifit is when, and it's much
cheaper to have a preventativetreatment than it is to have a
treatment once you've had a fullblown infestation.
And now you're looking atsubterranean termites.
(16:21):
What's fascinating about theFormosan to me?
I?
Speaker 2 (16:24):
say small the Formosan.
Speaker 3 (16:26):
Yeah, that's what we're dealing with now.
Years back we had an easternsubterranean termite.
They're almost obsolete at thispoint and when treating for
them they have the ability.
If you've got a roof leak or awindow shaker, ac unit in a wall
or anything that's putting offa little bit of condensation, it
doesn't take much moisture forthem to thrive and survive.
(16:48):
They originate from the ground.
They're 24 hours a day up anddown, millions in a colony.
If they find a water sourceabove ground, they have the
ability to make what's called asatellite colony that separates
them from the ground and at thatpoint they're building a carton
nest is what we call it andthey have the ability to thrive
and survive from that cartonnest and not go down to the
(17:09):
ground any longer.
So you can put in-groundtreatment and bait stations.
You can kill what's in ground.
However, if you have thatcarton nest, which a lot of
times will be behind a wall,behind the subfloor, up in the
roof area, inaccessible areasnaked to the eye, you then have
to, in conjunction with thein-ground treatment,
structurally fumigate theproperty.
But four times the amount offumigate gets shot into that
tent to kill the Formosantermite.
(17:29):
So just to give you an idea ofwhat a super termite it is.
It's a drywood termite.
You've seen the tents over theyears and right now the circus
is in town.
You're going to start seeingthese tents go up and down all
over the place.
This is our season.
We just mid-March, usuallyafter a good rain.
That humidity is what drawsthem out.
They start that swarmingprocess and they're a blanket
over the South.
You are not hiding from them,they're everywhere.
We're doing a lot of structuralfumigations for dry wood but
(17:50):
again, when you're dealing withthat sub, it's just wild how
much they have spread.
And again, south Florida hasbeen here for a long time.
I look at the integrity of thestructure being compromised.
Personally, myself, I getafraid of high-rises.
Sometimes it's because I knowwhat they can do and as long as
(18:10):
they're taking the preventativemeasures.
Water again, a lot of the homesalong the waterways, your
fingers of Fort Lauderdale, allof Hollandale, hollywood.
Speaker 2 (18:17):
Prime areas.
Yeah, hot of Hollandale.
Speaker 3 (18:19):
Hollywood Prime areas , yeah, hot areas, but there,
riverland Road, again, waterways.
That moisture is really whatthey thrive on and we're seeing
definitely there's areas thatare more inundated than others
but nonetheless they're out to27 and everywhere in between
they're north or south.
We've never seen them in theseareas and they are absolutely
everywhere.
We again in the industry havethere's been lots of talks and
lots of segments and programs onthe species of termite in
(18:42):
particular.
It's just been a absolutedevastating.
Again.
Everyone does something to makethis world go round and
educating anyone that's not inthe pest control industry or
termite that doesn't know muchabout them.
I want to get that educationout there on how what we're
dealing with it's there.
Speaker 2 (18:59):
It's really important .
Speaker 3 (19:01):
Extremely important.
It's extremely important to me.
I hate seeing the devastationevery day when I'm out there
with a normal family living lifeand we all have bills and we're
kids and life happens, and tohave something so unexpected as
a ceiling collapse and you'relooking at your trust as you go,
it's overwhelming, andespecially when it comes to that
insurance just take a hike.
And to rebuild a home is just.
(19:21):
I've had some customers.
They're at a loss and it'sdevastating.
And what do I do?
Do I just sell it as is?
Do I try to get contractors inand here in South Florida trying
to find contractors to sutureup, fix and repair?
Speaker 2 (19:32):
Ugly stuff, ugly situation and totally avoidable,
totally avoidable.
Speaker 3 (19:37):
Absolutely yes.
Yes, absolutely avoidable, Justagain, get a quick look-see
every year.
Just have that inspection doneand prevent it.
Just have the prevent done toprevent you a lot of times from
needing a structural fumigation.
With regard to the drywoodtermite and pest control, I
don't want to leave pest controlout.
Pest control is important too.
Everything's blooming, breeding, swarming this time of year, so
ants will swarm as well, so youmay have ant activity lighting
(19:58):
around the exterior of a home.
All insects are attracted tolight, especially those termites
.
At Home Depot or Lowe's and Itell my customers this as well
in the lighting section theyhave bulbs that specifically say
dusk and dawn or bug lightdirectly on it.
It's got a yellow hue to it.
They do come in LED form.
I highly recommend put those onthe exterior of the house so
you're not, they don't attractthe insects.
You still get the outdoorlighting, but you're not
(20:19):
attracting the insects.
There's some little preventativemeasures that you can take in
conjunction with, again, makingsure that your AC drip lines and
your gutters are all put a PVCextension on that AC drip line,
if need be, so that you don'thave water sitting pooling up
against the structure, becausethat's really a big issue and
those are just little thingsthat the average homeowner can
take as far as trying to prevent, as far as preventative on a
(20:40):
pest control standpoint.
A lot of times you'll seeyou've got palms and trees that
are hanging over the ledge or onthe rooftop.
There's a lot of green measuresthat you can take prior to
needing to put product toprevent rodent issues in the
attic space.
Ants from coming in.
Cut those limbs back so thatthey're not a highway for them
to get into the property.
Soffit vents yeah, soffit ventsare another thing.
You've got rodents every year,especially in the cooler months,
(21:05):
are coming into the attic space.
You don't realize what goes onin the attic.
We do a full inspection.
We come out and the wholeinterior of that house gets
treated and looked at.
We're looking at plumbing areas, which is a prime area for the
subterranean termite in theattic space, from insulation not
being up to par to rodentactivity where you've got
contamination.
We do extraction, a fullextraction, an attic restoration
where we take all of thecontaminated insulation out.
(21:25):
We sanitize the attic space.
We blow in fresh, bringing itup to code, utilizing a product
that is laced with boric acid,which is non-toxic but it helps
aid against ants, roaches,termites, rodents don't prefer
to nest in it.
So it's a wonderful insulation.
It's the density of it it'sjust the coverage is one of the
top notch.
It's a great product, and thenthe fact that it's laced with
boric acid is just a huge plus.
(21:46):
It's just why we do it.
Speaker 2 (21:48):
You are truly a wealth of knowledge.
But you know what they say,jenny All work, no play makes
Jack a dull boy.
So what do you like to do forfun when you're not working near
downtime?
Do you have any downtime or youjust?
You seem like you're a mile aminute.
You're a wealth of knowledge.
Speaker 3 (22:04):
Yeah, I've always been told that I'm a live wire.
No doubt I run quick.
I love the outdoors.
I like being outdoors.
I have three daughters.
Two of them are away.
One is in Jacksonville.
She was.
She was an FSU girl.
She graduated with her.
Speaker 2 (22:17):
Yes.
Speaker 3 (22:17):
And in communications with.
Jacksonville now, yeah, andI've got the middle one up in
Tallahassee and then I've got a12 year old that resides here in
Cooper city with me and attendsthe Cooper city school.
I really love my time.
When I've got Addison, myyoungest, and her friends, we
have a lot of fun.
We're constantly running, we'renot.
Speaker 2 (22:35):
Constantly running around or constantly running
like running.
Speaker 3 (22:37):
No, yeah, I'm not good at my stamina.
Speaker 2 (22:39):
I'm not great at running you caught my interest
when you said running, I'm arunner.
Oh, you run too, I do the fitto run all the time.
Speaker 3 (22:46):
I'm sure you're familiar with that the fit to
run.
But, yeah, no, I would like toget to the gym a little more.
I definitely was heavily intothe gym the minute I could drive
.
I was at the gym every day andI cut that out a bit ago and I'm
feeling it now.
I'm getting a little older.
It's important to take care ofyourself too, but as far as
running now, we're staying busy.
Speaker 2 (23:03):
Running around staying busy.
Yeah Well, she's in, she's 12.
She's in sixth grade.
Sure is A pioneer, yeah.
Speaker 3 (23:10):
She is, yeah, a pioneer.
Yeah, elementary here off of,and my all three of my girls
went there.
Love coach lynch, coach lynchwas one of my favorite in
carline and and, yeah, it'sgreat school, wonderful school
great community we live in.
Speaker 2 (23:23):
My daughter is in seventh grade at pioneer, but
she's about to turn 13, sothat's getting interesting yes,
no, that's the word the word Iuse is interesting, I'll leave
it at that I've got, I'll letthe listeners yeah, think about
what that means.
Speaker 3 (23:39):
Absolutely, I've got.
They're all girls.
Mine are 25, 21 and 12.
So, yes, it's, you're hittingthat age.
Yeah, 13, 14.
Things start changing a lot.
Oh, yeah, you got to tiptoesometimes With the.
Speaker 2 (23:53):
Yes, she's been doing a lot better than she has her
moments and again, I leave it atthat, without getting too deep
into it.
Speaker 3 (24:01):
Into the meltdown ages Got to work through it,
yeah.
Speaker 2 (24:05):
Indeed.
Okay.
So one of the things I'venoticed the older I get in life,
I realized that when I wasyounger and I was experiencing
some kind of difficult,challenging experience, I used
to get overwhelmed andfrustrated and ask myself why is
this happening to me?
But the older I get, the more Irealize that in many cases
those experiences are by far andaway the most valuable and
(24:28):
that's what really helps yougrow and progress through life.
Looking back through yourjourney, is there something that
comes to mind?
Was there a one life definingmoment or maybe not that, just
something that happenedthroughout your journey, that
kind of fits, that bill where,in the moment you thought that
the world was ending, youthought the walls were closing
in, there was nowhere to go,you'd never recover from it.
(24:49):
But now, sitting here today,you could look back like man.
I'm damn glad I went throughthat because it brought me to
where I am today.
Speaker 3 (24:56):
It's funny you say I'm damn glad I went through
that because it brought me towhere I am today.
It's funny you say I think, aslife brings challenges, we're
always going through challengesand getting through.
And you look back and say, mygosh, how did I get through that
?
But yeah, just facing it headon and just get out there.
You listen, you can onlycontrol so much and try not to
let it consume you.
If you can't control it, don'tallow it to control you.
I'm pretty good at lettingthings just roll off the
(25:17):
shoulder.
But as far as in theindustry-wise things that I said
, well, did I make a move when Idecided in 2005 to go off on my
own, take my first statelicense in the industry and you
know it's nerve-wracking.
I'm a young mother and you'restarting a business and the
bills are real and you learn alot Everything from insurances
to the licensing and you'rerunning and you have a little
bit of self-doubt Can I do this?
Can I even Just keep jumping?
The more you put in is whatyou're going to get out, and I
(25:39):
just believe in, just keeprolling forward, and I've had
challenging jobs at times.
I love a challenge when itcomes to the industry.
At the end of the day, I've gota Rolodex in that phone and a
lot of great peers in theindustry manufacturers,
distributors that you can callupon.
I feel like I'm pretty welladept to different situations
out in the field, but the factthat you have them in your back
(26:00):
pocket if they need to come outon site for any reason, just
look at and say you know what?
This is one that we've beenbattling.
I've looked at every avenuethat I know and just to get
their insight too.
Again, just staying up and upwith the latest in the industry,
the latest in the science, thelatest in the product and the
treatment methods, is crucial.
But again, you've got peopleand I love that.
It's a friendly industry.
I love to help others prosper,go and grow and if they want it,
(26:22):
I'm supportive of it, even ifthey're an employee of mine.
I love my employees.
I've got a wonderful team.
I believe that you're only asgood as your employees.
You can't do everything on yourown and delegation is something
that I've always had a strugglewith.
My grandmother is a world ofwisdom.
She was in this industry in the60s and 70s and I still look up
to her to this day.
She's a wonderful, thepowerhouse of a woman of
(26:44):
knowledge, and I just lovehaving those conversations.
And she's always askingeveryone have you built up the
pest control?
Yeah, and the reoccurring?
She was big on pest control andI'm kind of laughed because
there are so many differentdepartments in this industry.
Like I said, four licenses tohave.
One would be just your generalhousehold pest control, which is
for general pests and rodentsto maintain.
You've also got fumigation,which is for structural.
(27:04):
You've got a termite license,which is for all other methods
of termite treatment, especiallythe subterranean and in-ground.
There's different ways oftreating these termites.
You don't treat them all in onerun.
You ways of treating thesetermites.
You don't treat them all in onerun.
You can't just bag a house andthink that, okay, we're taking
care of it.
You need to identify thatspecies and treat it properly,
and then there's a lawn andornamental license to have, and
once you gain all four of thoseyou're considered a full ticket.
(27:25):
And my mother gained a fullticket and I too gained a full
ticket In doing so.
My father loved thepre-construction work with a lot
of builders throughout thestate, which I love as well.
There's a treatment on the soilthat is mandated before pouring
concrete on any structure.
So whether it be a Publix or aWawa or a High Rise or a
single-family home all of thosecommunities that they're
(27:45):
building they have to have atermite treatment prior to the
pouring of concrete.
So that's one side.
My father loved that.
My uncle loved the structuralfumigation.
My grandmother loved the pestcontrol, the reoccurring.
My aunt had a lawn andornamental was her niche with it
.
I happen to love termite.
Termite is just something thatwe're dealing with and the fact
that I can help people toprotect their biggest investment
(28:06):
and get the treatment necessaryout there and fix the problem.
I get great gratification outof that.
And again, when it comes to mypeople, I just love growing and
going.
One of my best employees,george.
He's wonderful.
Speaker 2 (28:20):
Shout out to George.
Speaker 3 (28:21):
Yes, been with us for about seven years now and he
started as a dishwasher as hecame in.
Sometimes you love to bringsomebody in that has zero
knowledge because you can trainthem your way.
So you don't want to have anybad habits.
Come in and he's really justreally taken to it and
interested since day one.
He's really put the heart in.
He takes care of the customers.
He really takes great pride.
The customers absolutely lovehim.
I get more five stars fromGeorge and I hate to lose him.
(28:42):
But you know what?
He's earned his wings and I'dlove to go in and grow.
So he's gone for his first exam.
I signed him up for a crashcourse and for the study
material and set him up to apop-up testing site and I said
and said listen, you're going togo for this one first, it's the
most versatile, and then we'regoing to shoot you for the next
one and the next and thenanother one If he has
aspirations to have his ownbusiness one day.
I am all supportive.
We're not competitors.
(29:02):
We were friends in thisindustry.
We really you know what onecompany may not do, we may, vice
versa.
I do hold the license forLaudanone Mental.
I don't operate in it, but Iabsolutely.
I've got a long guy and hey,it's yours, so it's a great
industry.
I really.
There's enough work foreveryone.
I have that kind of mentalitywith it and we all have the work
to survive.
Speaker 2 (29:22):
That's the mentality to have.
Right, it's this abundancemindset.
Right.
Rising tide lifts all boats.
There should be morecollaboration in all industries.
Right, competition is going tohappen, but there should be
constructive competition.
Right, where everybody's tryingto get better and trying to
collaborate.
Speaker 3 (29:37):
Oh, we lost you, Jenny.
There you go.
I love what I do.
We lost you for a second Verycool, okay.
Speaker 2 (29:43):
So before we wrap up here, what would be one thing
that you wish our listenerswould know about your business?
You got one thing.
If there's one thing you wantedthem to know about the business
, what would that be?
Speaker 3 (29:55):
The one thing that I'm so passionate about right
now not necessarily about thebusiness.
It's just about how importantit is to protect your property.
Period, you must protect yourproperty.
It's only getting worse.
These termites are not goingaway and they're an absolute
threat.
That would be something thatI've been trying through inside
of South Florida.
We've done some segments withthem and they're just trying on
(30:17):
radio, trying to get theeducation out there to the
average property owner.
They don't realize what we'redealing with and I don't want
them there's an awareness.
Awareness.
I don't want them finding outthe wrong way because it's
devastating.
Yeah Again, I can't reiterateenough.
Speaker 2 (30:32):
I said this earlier.
You've got homeowners out there.
Your Can't reiterate enough,said this earlier.
You've got homeowners out there.
Your home is, for most, it'syour biggest asset, right?
Prevention, prevention,prevention.
If you haven't gotten aninspection recently, be sure to
reach out to Jenny and QualityTermite and Pest Control and get
that scheduled.
So if you're out there, I don'tknow if you're around.
You're seeing tons of roachesfloating around the house.
Speaker 3 (30:54):
Pick up the phone and call Get somebody to come out
and take a look.
Yeah, and as far as in thebusiness, real quick.
What I love is that we've got abeautiful team.
We're a very family-orientedoperation.
We do some family events withthe employees.
We're tight-knit it.
And kind of old school in myways, like paper pencils files
we absolutely have adapted tothe new way of doing life with
the computers and all the ladiesunderstand.
(31:16):
But I'm very big on having alive individual answer our
phones.
I don't like the push one, pushfive.
We're old school in thoseaspects.
Speaker 2 (31:22):
That's important.
Nobody likes to call up abusiness when they're having,
like, a crisis issue, likethey're having an infestation of
bugs, and you got a recording.
It's like press one, give me ahuman being.
I need somebody to come outhere and handle this.
Speaker 3 (31:32):
Yes, you know, in a panic is something that you're
not especially when they'reswarming is when they swarm,
it's internally.
It's very frightening for a lotof people.
This is something that they'venot experienced before and it's
scary to some people.
Speaker 2 (31:47):
My daughter will see like a little tiny nothing of a
fly and she's like, please dolike a thousand times bigger
than a hundred.
It's ridiculous.
Speaker 3 (31:52):
Yes, well, as into children.
I can imagine I could see that,yeah.
Speaker 2 (31:56):
Okay, last thing how can our listeners learn more?
Anyone out there that wouldlike to reach out to you to get
an inspection, to get somethingtreated?
What's the best way to connectwith you?
Maybe share your phone number,your website, social media.
What's the best way to reachyou guys?
Speaker 3 (32:10):
Yeah, absolutely, I'd say, by telephone.
Telephone is wonderful.
Our ladies are well-versed witheverything in this and if
you've got questions therethey're really good.
But just calling the officescheduling an inspection again
is free of charge, no obligation.
Just have us come out and do alook-see and make sure you're
doing that every year.
It's a necessary.
We're here in Florida.
We share the territory withthese insects and termites in
particular.
I can't stress you howimportant it is just to have
that-9411.
(32:31):
Again, our ladies are great.
They get us on a schedule andwe out we go.
You can check out our websiteat qualitypestinccom and but
yeah, I would say by telephonewould be the best means of
getting an inspection scheduledand quickest.
Speaker 2 (32:48):
Excellent, and we will, of course, drop a link in
the description below to all ofyour contact information for
those that missed that.
Other than that, thankseveryone for tuning in.
I was happy to have you alongfor this ride If you found this
content useful.
Maybe you live in Cooper City.
Let us know in the comments.
We always love to hear yourfeedback, what's on your mind
and, who knows, maybe you'll endup on the podcast in the future
(33:09):
.
If you live in the communityand you own a business, come
tell us your story.
We're all interested and we'dlove to hear it.
Jenny, with a pleasure gettingthe opportunity to learn more
about what you do for our greatcommunity, or backstory.
So truly thanks for coming onthe show.
Speaker 3 (33:22):
Thank you, Jeremy.
I really appreciate theopportunity.
Speaker 2 (33:24):
Thank you and.
Speaker 3 (33:25):
Cooper City.
Right now the tents are goingup.
Cooper City's not this isn'ttown, baby You're going to see
those tents going up and down.
So in my community I know whereI certainly certainly Good for
business.
Speaker 2 (33:34):
not so good for homeowners, but good to have you
here handling this for people.
Speaker 3 (33:38):
Thank you very much, Jeremy.
I appreciate the opportunity.
Speaker 2 (33:41):
Of course, everyone take care, have a wonderful day
and stay safe out there.
I only got this one life tolive.
Let's live it to the fullest.
Everyone take care and have a ablessed day.
Bye-bye.
Speaker 1 (33:54):
Thanks for listening to the Good Neighbor Podcast
Cooper City.
To nominate your favorite localbusiness to be featured on the
show, go to GNPCooperCitycom.
That's GNPCooperCitycom, orcall 954-231-3170.
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