September 13, 2024 • 19 mins
Have you ever wondered how a local business with deep-rooted values can transform lives and foster community spirit? Meet Chris Norwood, the heart and soul behind 316 Moving Company, who joins us to share his remarkable story. From tackling the grueling physical demands of the moving industry for over two decades to nurturing a family business grounded in Christian principles, Chris's journey is nothing short of inspiring. In this episode, we dive into the personal touch that sets 316 Moving Company apart, exploring everything from intricate piano relocations to comprehensive household moves. Discover how treating customers like family has become the cornerstone of their success.
But that's not all—Chris opens up about a pivotal chapter in his life marked by addiction and miraculous recovery. Hear firsthand how a profound spiritual awakening led him to establish a business that not only excels in quality service but also stands as a beacon of hope and perseverance. We also spotlight the broader significance of supporting local enterprises in Chattanooga and share how you can nominate other outstanding businesses for future episodes. Don't miss this heartfelt conversation that celebrates resilience, community, and the power of second chances.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Scott Howell.
Speaker 2 (00:11):
Good morning, good neighbors, and welcome to the
Good Neighbor Podcast, welcomebrought to you by the Friends
and Neighbors Group of theGreater Chattanooga Region.
My name is Scott Howell, as theannouncer told you, and I'm
your host for today.
What is the purpose of the GoodNeighbor podcast?
I get asked this a lot.
Well, basically, the purpose ofit is just we desire to bring
(00:33):
an awareness to the residentsliving in our communities
regarding the locally owned andor operated businesses in the
greater Chattanooga region.
You know, as I like to say, fromCleveland to Dalton, from
Jasper to Benton, all the smallbusinesses are important and you
know, small local businessesare the backbone of our
(00:54):
communities and they really needour support.
And every local business has astory to tell and we just want
to help them shout it from therooftops.
And so joining me today fromthe rooftops, and so joining me
today from the rooftops of ourstudio, is Chris Norwood at 316
Moving Company, and we are soglad to have you on the podcast
with us today.
Chris, thank you for having us.
(01:16):
Well, we are glad to have youand want to learn a little bit
more about your company, 3 316Moving Company.
But before we dive into that,would you like to share anything
with us about yourself and yourfamily?
Speaker 3 (01:30):
We're just Christian-based.
We try to be as honest andupfront with our people.
You know they're not just aname on the book.
We take it personal.
We like to get to know thesepeople.
A lot of our customers arereturning customers because we
treat them like they're somebody.
They're not just a paycheck.
Speaker 2 (01:48):
I heard that.
Well, that's good to know,because none of us likes to get
treated like a number.
Speaker 3 (01:54):
That's for sure right yes.
Speaker 2 (01:56):
A number in life.
Well, let's just dive in andtalk about 316 Moving Company.
You told us a little about whoyou are.
Tell us about what you do forfolks.
Speaker 3 (02:06):
So 16 moving company.
You told us a little about whoyou are, tell us about what you
do for folks.
So we offer a full servicemoving company, moving services.
We'll do it all, from a lamp toa full house.
I've got guys right now that'sin Alabama Segment truck
operation.
I only had enough kids to runone truck.
So we keep it to a minimum andwe just like I said, we just
take it personal.
Speaker 2 (02:26):
Okay, just out of curiosity, what part of Alabama
are you in?
Speaker 3 (02:30):
They're headed to Mobile right now.
Speaker 2 (02:31):
They're about three hours away.
Oh wow, I mean, you're talkingLA lower Alabama.
Speaker 3 (02:37):
Yeah, yeah, that's right.
Speaker 2 (02:39):
Yeah, I'm originally from Huntsville Alabama, so
that's the reason I was asking.
Speaker 3 (02:44):
I'm originally from Huntsville, Alabama, so that's
the reason I was asking we'restill going balls, even though
we're working in Alabama.
Speaker 2 (02:49):
Mobile's as south as you can get in southeastern
Alabama without being in Florida.
So that's way down there.
Yes, sir.
So you said you do small jobsas well as big ones, so
sometimes people just want toneed, like a piano move.
Do you all do that kind of work?
Speaker 3 (03:04):
Yes, sir, if it could be moved.
With 20 years experience, youreally can't throw much at me
that I haven't seen before.
Speaker 2 (03:11):
Okay, we can move it all 20 years is quite a while,
Chris.
Speaker 3 (03:19):
Yeah, it's just been a passion.
I got into it as a temporarydeal and then I fell in love
with it, just being able to seea smile on people's face, you
know, when the move's done, youhelp make their dreams come true
, and that's just kind of aspecial time for them.
And it's special for us too tobe able to help them do that.
Speaker 2 (03:44):
So, chris, after 20 years of being in the moving
business, tell me, brother, doyou have the bad back to show
for it?
Speaker 3 (03:49):
actually I do.
I've had a couple of backsurgeries and I've had six knee
surgeries, so but it's uh, thelord still blessed us and it's
just something that we'repassionate about, and, and you
know, I'll stop doing it whenI'm in the grave, I reckon well,
I, I take it by you.
Speaker 2 (04:07):
You give an honor to, to god.
That I, I believe I understandwhere the 316 part of the of the
the name, comes from right yes,sir, 100, it's all I started.
Speaker 3 (04:18):
We started this business with 200 dollars.
That's all we had in her name.
Speaker 2 (04:24):
Yeah, john, 316, right, that's where that came
from yes sir.
If you don't know thatscripture, then get you a Bible
and go read it.
So tell me about your journey.
You mentioned the way youstarted.
Tell us a little bit more aboutthat.
How did you get into this so?
Speaker 3 (04:45):
I had a job that was based on weather and the income
wasn't steady, and my buddy ofmine would refer me to another
moving company here local and itwas just to fill in the gaps.
And then all of a sudden I foundmyself just it's one of those
things you've either got it oryou don't, and it was just
(05:05):
something I was just naturallygood at.
I ended up being probably morepassionate about that than
anything in my my younger yearsand it just kind of grew on me
and it when you're able torelate with your customers and
and just quit being aboutbusiness and just kind of have
fun with them and talk to themlike they're somebody.
(05:27):
It's not a job when you wake upand go to this house, it's just
something you enjoy doing.
Speaker 2 (05:33):
Yeah, okay, do you have some long-time employees
been with you for a while?
Speaker 3 (05:38):
My boys have been doing it since they were 13.
So when they were out of schoolfor the the summer, there was
no football camps and none ofthis.
I had them on the moving truckand um, and you know, learning
what it's like to put theirhands on something and to help
people and to give back when youhave an opportunity.
So that's kind of how that comeabout.
Speaker 2 (05:59):
Yeah, so you I take it your.
Speaker 3 (06:00):
Your sons work for you is that right?
Speaker 2 (06:01):
yes, yeah, okay, okay , yeah.
Well, that's good because sonswork for you, is that right?
Yes, yeah, okay, okay yeah,well, that's good, because they
know they're gonna get introuble with dad when they get
home if they don't do it.
Right, right they?
Speaker 3 (06:11):
they still run by the rules.
Everybody else plays by there,you go.
Speaker 2 (06:16):
You know, uh, moving when you hire somebody to move
for you, chris, that's, it'ssomething you ever, you ever
have you either have a reallygood experience with or you have
a terrible experience with.
So so tell me about some of themyths and misconceptions that
you hear from people when youtalk to them so, unfortunately,
you know, we've got a lot offolks that's moving
(06:38):
cross-country right now.
Speaker 3 (06:39):
They're leaving places like new y and California
and in doing so they're hiringthese big road tractor companies
.
Yeah, because they're cheaper.
They can go cross country likethat.
But, what they don't understandis that trailer will be hooked
to like five different tractorson the way here, so when that
stuff arrives broke, who'sliable for it?
(07:01):
Oh yeah, Good question You'rejust left with a trailer full of
broken stuff and you're notgoing to get nowhere with it.
Speaker 2 (07:07):
Oh, wow.
Speaker 3 (07:08):
Yeah, so that's the small business.
You know, the same guys for usthat goes to California and
picks up your belongings isgoing to be the same guys here
that unloads them.
So if something's broke, you'relooking at the guys that done
it.
Speaker 2 (07:24):
Ah, okay, so you do that If you've got some.
I didn't mean to interrupt you,chris, go ahead.
Speaker 3 (07:30):
That's the advantage of your small business companies
.
Like you know, like we are,there's nobody to pawn it off on
.
We're one truck, we're onefamily.
We're not, we're independentlyowned.
So there's no excuses for us.
It's us and only us.
Speaker 2 (07:49):
If you've got somebody that contacts you and
says I'm moving to Chattanooga,can you come get me from where
I'm at and move me toChattanooga?
Y'all do that too.
Yes, sir.
Okay, that's good to know.
Good to know for people outthere.
We're going to be putting thispodcast on national podcast
platforms so people all over thecountry will be able to hear
this.
Speaker 1 (08:09):
So that's good for you.
Speaker 3 (08:10):
Yes, absolutely Good for you Well.
Speaker 2 (08:12):
You know, one of the things that I've had to be moved
a few times and one of thethings I've had problems with is
the broken stuff.
And even though I haven't everhad a company like you were
talking about the long-ddistance type people move me.
It's always been local people,but I've had a few broken pieces
of furniture, okay, but thething that really irritated me
(08:34):
the most was the scratches on myfurniture because they didn't
wrap it right, they didn't wrapit properly, and so you know
when they didn't they werescratching it, sometimes just
getting it on the truck orgetting it or, worse yet,
getting it out my door.
Speaker 3 (08:54):
Yeah, so what do you do to alleviate that, chris?
So we just take pride in ourwork, we'll, we'll wrap it up.
Actually, we probably use morequilts than we should, um, but
it's sustained us for, you know,a lot of years.
You know there's not a movementcompany out there.
That's perfect, but you've gotto try to be.
Speaker 2 (09:07):
That's the key.
Speaker 3 (09:13):
We don't hire John Doe on the side of the road.
That's never handled your$3,000 bedroom suit.
We've been in this game for along time.
There's not another movementcompany in Cleveland, Tennessee,
that can say that they've got20 years experience, because the
one I started with 20 years agowas out of business.
So all these other pop-updoodads.
(09:35):
You know they've got two, three, four trucks.
They're just hiring anybodythey can to fill those seats to
get a paycheck.
I don't want your money thatway.
Speaker 2 (09:46):
I want to do you a good job and I want you to be
happy with what you got beforewe get paid one of the one of
the best experiences I had withthe moving company was they came
in and they insisted, beforethey left the room of my
furniture, the room it wassitting in, they insisted on
wrapping or quilts and taping itdown, and so that didn't matter
what that?
They explained to me what thatmeant was no matter how many
doorways they have to go through, then when they get it out that
(10:09):
, finally get it out the dooroutside, it's been quilted all
the way and there's the leastamount of the least probability
of having scratches and scuffson it when you get out the door.
Is that correct?
Yes, sir.
Well, that's, that's's.
That was great.
That's great to know that youhandle things that way, because
that's it, you know.
It's important.
We work hard for our bones wework hard for furniture and
(10:31):
things like that and like yousaid nobody's perfect.
We're not claiming anybody tobe perfect, yeah, but we want
people to stand behind what theydo and it sounds like that
y'all do that yes, I will.
Speaker 3 (10:41):
If we damage something, we'll own it um.
Speaker 1 (10:44):
You know, we'll cover it.
Speaker 3 (10:45):
We'll pay for it.
We'll do whatever it takes tomake it right.
Speaker 2 (10:49):
OK, well, that's, that's all you can ask for in
that respect, because you know,when it comes to your hard
earned stuff that you workreally hard for, then you know
you just want to make sure thatit's taken care of and if
somebody will stand behind it ifthere is a mistake made, that's
all you can ask for and ifsomebody will stand behind it if
there is a mistake made.
That's all you can ask for.
Absolutely yeah, that's that'syou know, speaking of your
family.
So when everybody's home,nobody's out moving, what do
(11:13):
y'all do for fun?
What do y'all do amongst yourfamily for good time?
Speaker 3 (11:16):
So my wife and I we just got back from Alaska.
We like to travel a lot.
She works from from internetand I work from a cell phone.
I take care of the phone callsfor the moving business.
So we have that luxury where wecan kind of get away for long
weekend adventures and take ourphones with us.
And we've got a 1979 FJ40 LandCruiser that we've been working
(11:39):
on and just kind of tinkeringwith it.
Speaker 1 (11:41):
So we like to hop in that on a.
Speaker 3 (11:42):
Sunday and just go out for you know, a nice sunny
day, drive in the mountains withit, just kind of let our hair
blow through the wind.
Speaker 2 (11:51):
Yeah, chris, me and Chris have the same hair problem
.
We have just a head full of it.
That's right, but the joke iswe really don't have any hair on
our head, but we've got some onour chin, don't we Chris?
Speaker 3 (12:02):
Yeah, have any hair on our head, but we got some on
our chin, don't we, chris?
Yeah, that's the only place Ican grow, it seems to be.
Speaker 2 (12:07):
I love it.
Uh, you know, chris, you'retalking about being in in the
business for 20 years and andobviously you know me and you've
been around a few more than 20years yourself have you ever
looking back over your life?
Have you had any hardships orlife challenges that you know
you?
You come through and yourealize.
You know that through the helpof god, you made it through it,
(12:29):
but it's also made you astronger and a better person
than you were yeah, absolutely.
Speaker 3 (12:35):
Um.
So from about the age of 14 or15 I started um alcohol and drug
.
I started when, then, I had myback surgery and that introduced
me at 19-year-old to pain pillsand then it just kind of for 20
years I wasn't a pleasurableperson to be around.
(12:58):
I didn't want to be aroundanybody.
I couldn't stand to even bearound my family and I was a
drunk.
I'd steal anything.
I'd steal the.
I'd steal anything I'd get myhands on.
It'll support my it's just oneof those things that I was just
to be, you know, for a time lackof better words as a hellion,
yeah.
And then, um, god starteddealing with my heart and
(13:24):
started convicting me of it andfor I can say, 20 years, I had
all those addictions and, um, Iwent, I went to church and I
laid it all down at the altarand I never had any withdrawals.
I never had no cold sweats.
I didn't have any of that.
I had freedom for the first timein 20 years and that's where
(13:46):
the name for the business comefrom.
You know, he took all that awayfrom me because I was able to
give it to him, and took $200and had a thought, and we bought
some business cards and acouple of T-shirts and it just
grew from there and it's allbecause of him.
It's nothing I've done.
(14:06):
It's nothing my wife or my kidshave done.
Um, god's gave the increase toit.
We've just been privileged tobe on this end of it that's a
beautiful story, great testimony.
Speaker 2 (14:16):
You know, I think what that's called gris is
called deliverance, ain't it?
Speaker 3 (14:19):
yes, absolutely.
Absolutely so that's the leastI could do is put his name on
the side of my truck and thatbeing held accountable you think
about riding around with 316moving and storage on the?
Side of your truck and then youpull up somebody's house and
destroy everything that's notgoing to pan out there, so that
holds us accountable too.
Speaker 2 (14:41):
Yes, absolutely, absolutely.
Well, I'm glad to hear that youovercome all those things.
You know that they're not stillplaguing you in your life,
cause that's it's bad company.
Speaker 3 (14:51):
Yeah.
Speaker 2 (14:51):
Yeah, if there was one thing, chris, that you wish
people knew about, chris Norwoodand three 16 moving company but
they probably wouldn't know itunless you told it to him,
unless you explained it to him.
Speaker 3 (15:10):
I mean, there could be so many things you'd love for
people to know, but I seen apost not long ago requesting for
high-end movers.
Well, with high-end movers, youget the high-end price.
Yeah, we don't charge near whatsome of these people in this
town does, even though they'vegot three or four years'
experience, and we're rollingaround with 20 years' experience
(15:30):
.
You don't have to give your armand your leg away to get your
stuff taken care of.
You just need to find somebodythat's in the business for the
right reasons okay, well, that'sgood to know.
Speaker 2 (15:42):
So, if people want to reach out to you and and they,
they should understand not onlythey're going to get the the
best, one of the best movers,they're going to get the best
price too.
So that's good to know.
Yeah well, chris, I'm going toget the best, one of the best
movers.
They're going to get the bestprice too, so that's good to
know.
Yeah Well, chris, I'm going togive you just a moment here to
tell a little bit more aboutyour details, how people can
contact you, whether online oroffline.
That way, they'll know exactlyhow to reach out to you.
(16:04):
Okay.
Speaker 3 (16:06):
You can reach us at 423-716-7443.
We also have a Facebook page at316movingandstoragecom, and we
have oh.
I'm sorry a website atwww.316movingandstoragecom, and
then we have a Facebook page.
It's 316movingandstorage.
(16:27):
You can get a hold of us.
We've always got our phones onus.
It's also our personal phone,so you're not going to be
getting a hold of a recording.
The very ones that's out doingyour estimate and is coming to
you is the same one, that'sanswering the phones Okay.
Speaker 2 (16:43):
We're completely in-house, family-owned.
Speaker 3 (16:45):
Nothing is subbed out to anybody else and we're also
a company that last year.
Now we're a single truckcompany, all contained in our
home, which is where I'm at now,but we were voted number one in
Chattanooga for the best movingcompany around.
And that says a lot for a onetruck operation against all
(17:06):
these other mega movers.
I don't know how many movingcompanies in Chattanooga and
Tennessee, but it's several.
But for us to be able to gohead-to-head with those guys and
for the customers to vote onthat and for us to be number one
.
That says a lot about ourcustomers.
It says a lot about our work.
Speaker 2 (17:24):
Yeah, it does, yeah, it does.
Well, chris, it was a pleasuremeeting you here today, man, and
learning more about 360 MovingCompany.
Thanks for sharing all thiswith us.
Speaker 3 (17:32):
I appreciate you having me.
I thank you very much.
Speaker 2 (17:35):
You're more than welcome.
More than welcome and to allthe good neighbors of the
Chattanooga region.
After meeting with Chris andlearning more about 360 Moving
Company, I know he hopes you'llkeep him in mind and consider
all they have to offer when youneed that moving service, like
he said earlier, whether it's asmall item or whether it's a
whole house full of furniture.
(17:55):
Keep them in mind and thethings that he's told you here
today.
All his contact information ishere too, and before ending this
episode, I'd like to thank you,all, the listeners, for taking
the time out of your busy day tovisit with us at the Good
Neighbor Podcast.
Always remember to support thelocally owned and operated
businesses in the greaterChattanooga area, from Cleveland
(18:17):
to Dalton, from Jasper toBenton.
All you small businesses areimportant and all the small
communities inside of the greatregion are very important to us.
So this is Sky Howell with theFriends and Neighbors Group.
Everyone, go out and make thisa remarkable day.
Speaker 1 (18:35):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPClevelandcom.
That's GNPClevelandcom, or call423-380-1984.
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Scott Howell.
Speaker 2 (00:11):
Good morning, good neighbors, and welcome to the
Good Neighbor Podcast, welcomebrought to you by the Friends
and Neighbors Group of theGreater Chattanooga Region.
My name is Scott Howell, as theannouncer told you, and I'm
your host for today.
What is the purpose of the GoodNeighbor podcast?
I get asked this a lot.
Well, basically, the purpose ofit is just we desire to bring
(00:33):
an awareness to the residentsliving in our communities
regarding the locally owned andor operated businesses in the
greater Chattanooga region.
You know, as I like to say, fromCleveland to Dalton, from
Jasper to Benton, all the smallbusinesses are important and you
know, small local businessesare the backbone of our
(00:54):
communities and they really needour support.
And every local business has astory to tell and we just want
to help them shout it from therooftops.
And so joining me today fromthe rooftops, and so joining me
today from the rooftops of ourstudio, is Chris Norwood at 316
Moving Company, and we are soglad to have you on the podcast
with us today.
Chris, thank you for having us.
(01:16):
Well, we are glad to have youand want to learn a little bit
more about your company, 3 316Moving Company.
But before we dive into that,would you like to share anything
with us about yourself and yourfamily?
Speaker 3 (01:30):
We're just Christian-based.
We try to be as honest andupfront with our people.
You know they're not just aname on the book.
We take it personal.
We like to get to know thesepeople.
A lot of our customers arereturning customers because we
treat them like they're somebody.
They're not just a paycheck.
Speaker 2 (01:48):
I heard that.
Well, that's good to know,because none of us likes to get
treated like a number.
Speaker 3 (01:54):
That's for sure right yes.
Speaker 2 (01:56):
A number in life.
Well, let's just dive in andtalk about 316 Moving Company.
You told us a little about whoyou are.
Tell us about what you do forfolks.
Speaker 3 (02:06):
So 16 moving company.
You told us a little about whoyou are, tell us about what you
do for folks.
So we offer a full servicemoving company, moving services.
We'll do it all, from a lamp toa full house.
I've got guys right now that'sin Alabama Segment truck
operation.
I only had enough kids to runone truck.
So we keep it to a minimum andwe just like I said, we just
take it personal.
Speaker 2 (02:26):
Okay, just out of curiosity, what part of Alabama
are you in?
Speaker 3 (02:30):
They're headed to Mobile right now.
Speaker 2 (02:31):
They're about three hours away.
Oh wow, I mean, you're talkingLA lower Alabama.
Speaker 3 (02:37):
Yeah, yeah, that's right.
Speaker 2 (02:39):
Yeah, I'm originally from Huntsville Alabama, so
that's the reason I was asking.
Speaker 3 (02:44):
I'm originally from Huntsville, Alabama, so that's
the reason I was asking we'restill going balls, even though
we're working in Alabama.
Speaker 2 (02:49):
Mobile's as south as you can get in southeastern
Alabama without being in Florida.
So that's way down there.
Yes, sir.
So you said you do small jobsas well as big ones, so
sometimes people just want toneed, like a piano move.
Do you all do that kind of work?
Speaker 3 (03:04):
Yes, sir, if it could be moved.
With 20 years experience, youreally can't throw much at me
that I haven't seen before.
Speaker 2 (03:11):
Okay, we can move it all 20 years is quite a while,
Chris.
Speaker 3 (03:19):
Yeah, it's just been a passion.
I got into it as a temporarydeal and then I fell in love
with it, just being able to seea smile on people's face, you
know, when the move's done, youhelp make their dreams come true
, and that's just kind of aspecial time for them.
And it's special for us too tobe able to help them do that.
Speaker 2 (03:44):
So, chris, after 20 years of being in the moving
business, tell me, brother, doyou have the bad back to show
for it?
Speaker 3 (03:49):
actually I do.
I've had a couple of backsurgeries and I've had six knee
surgeries, so but it's uh, thelord still blessed us and it's
just something that we'repassionate about, and, and you
know, I'll stop doing it whenI'm in the grave, I reckon well,
I, I take it by you.
Speaker 2 (04:07):
You give an honor to, to god.
That I, I believe I understandwhere the 316 part of the of the
the name, comes from right yes,sir, 100, it's all I started.
Speaker 3 (04:18):
We started this business with 200 dollars.
That's all we had in her name.
Speaker 2 (04:24):
Yeah, john, 316, right, that's where that came
from yes sir.
If you don't know thatscripture, then get you a Bible
and go read it.
So tell me about your journey.
You mentioned the way youstarted.
Tell us a little bit more aboutthat.
How did you get into this so?
Speaker 3 (04:45):
I had a job that was based on weather and the income
wasn't steady, and my buddy ofmine would refer me to another
moving company here local and itwas just to fill in the gaps.
And then all of a sudden I foundmyself just it's one of those
things you've either got it oryou don't, and it was just
(05:05):
something I was just naturallygood at.
I ended up being probably morepassionate about that than
anything in my my younger yearsand it just kind of grew on me
and it when you're able torelate with your customers and
and just quit being aboutbusiness and just kind of have
fun with them and talk to themlike they're somebody.
(05:27):
It's not a job when you wake upand go to this house, it's just
something you enjoy doing.
Speaker 2 (05:33):
Yeah, okay, do you have some long-time employees
been with you for a while?
Speaker 3 (05:38):
My boys have been doing it since they were 13.
So when they were out of schoolfor the the summer, there was
no football camps and none ofthis.
I had them on the moving truckand um, and you know, learning
what it's like to put theirhands on something and to help
people and to give back when youhave an opportunity.
So that's kind of how that comeabout.
Speaker 2 (05:59):
Yeah, so you I take it your.
Speaker 3 (06:00):
Your sons work for you is that right?
Speaker 2 (06:01):
yes, yeah, okay, okay , yeah.
Well, that's good because sonswork for you, is that right?
Yes, yeah, okay, okay yeah,well, that's good, because they
know they're gonna get introuble with dad when they get
home if they don't do it.
Right, right they?
Speaker 3 (06:11):
they still run by the rules.
Everybody else plays by there,you go.
Speaker 2 (06:16):
You know, uh, moving when you hire somebody to move
for you, chris, that's, it'ssomething you ever, you ever
have you either have a reallygood experience with or you have
a terrible experience with.
So so tell me about some of themyths and misconceptions that
you hear from people when youtalk to them so, unfortunately,
you know, we've got a lot offolks that's moving
(06:38):
cross-country right now.
Speaker 3 (06:39):
They're leaving places like new y and California
and in doing so they're hiringthese big road tractor companies
.
Yeah, because they're cheaper.
They can go cross country likethat.
But, what they don't understandis that trailer will be hooked
to like five different tractorson the way here, so when that
stuff arrives broke, who'sliable for it?
(07:01):
Oh yeah, Good question You'rejust left with a trailer full of
broken stuff and you're notgoing to get nowhere with it.
Speaker 2 (07:07):
Oh, wow.
Speaker 3 (07:08):
Yeah, so that's the small business.
You know, the same guys for usthat goes to California and
picks up your belongings isgoing to be the same guys here
that unloads them.
So if something's broke, you'relooking at the guys that done
it.
Speaker 2 (07:24):
Ah, okay, so you do that If you've got some.
I didn't mean to interrupt you,chris, go ahead.
Speaker 3 (07:30):
That's the advantage of your small business companies
.
Like you know, like we are,there's nobody to pawn it off on
.
We're one truck, we're onefamily.
We're not, we're independentlyowned.
So there's no excuses for us.
It's us and only us.
Speaker 2 (07:49):
If you've got somebody that contacts you and
says I'm moving to Chattanooga,can you come get me from where
I'm at and move me toChattanooga?
Y'all do that too.
Yes, sir.
Okay, that's good to know.
Good to know for people outthere.
We're going to be putting thispodcast on national podcast
platforms so people all over thecountry will be able to hear
this.
Speaker 1 (08:09):
So that's good for you.
Speaker 3 (08:10):
Yes, absolutely Good for you Well.
Speaker 2 (08:12):
You know, one of the things that I've had to be moved
a few times and one of thethings I've had problems with is
the broken stuff.
And even though I haven't everhad a company like you were
talking about the long-ddistance type people move me.
It's always been local people,but I've had a few broken pieces
of furniture, okay, but thething that really irritated me
(08:34):
the most was the scratches on myfurniture because they didn't
wrap it right, they didn't wrapit properly, and so you know
when they didn't they werescratching it, sometimes just
getting it on the truck orgetting it or, worse yet,
getting it out my door.
Speaker 3 (08:54):
Yeah, so what do you do to alleviate that, chris?
So we just take pride in ourwork, we'll, we'll wrap it up.
Actually, we probably use morequilts than we should, um, but
it's sustained us for, you know,a lot of years.
You know there's not a movementcompany out there.
That's perfect, but you've gotto try to be.
Speaker 2 (09:07):
That's the key.
Speaker 3 (09:13):
We don't hire John Doe on the side of the road.
That's never handled your$3,000 bedroom suit.
We've been in this game for along time.
There's not another movementcompany in Cleveland, Tennessee,
that can say that they've got20 years experience, because the
one I started with 20 years agowas out of business.
So all these other pop-updoodads.
(09:35):
You know they've got two, three, four trucks.
They're just hiring anybodythey can to fill those seats to
get a paycheck.
I don't want your money thatway.
Speaker 2 (09:46):
I want to do you a good job and I want you to be
happy with what you got beforewe get paid one of the one of
the best experiences I had withthe moving company was they came
in and they insisted, beforethey left the room of my
furniture, the room it wassitting in, they insisted on
wrapping or quilts and taping itdown, and so that didn't matter
what that?
They explained to me what thatmeant was no matter how many
doorways they have to go through, then when they get it out that
(10:09):
, finally get it out the dooroutside, it's been quilted all
the way and there's the leastamount of the least probability
of having scratches and scuffson it when you get out the door.
Is that correct?
Yes, sir.
Well, that's, that's's.
That was great.
That's great to know that youhandle things that way, because
that's it, you know.
It's important.
We work hard for our bones wework hard for furniture and
(10:31):
things like that and like yousaid nobody's perfect.
We're not claiming anybody tobe perfect, yeah, but we want
people to stand behind what theydo and it sounds like that
y'all do that yes, I will.
Speaker 3 (10:41):
If we damage something, we'll own it um.
Speaker 1 (10:44):
You know, we'll cover it.
Speaker 3 (10:45):
We'll pay for it.
We'll do whatever it takes tomake it right.
Speaker 2 (10:49):
OK, well, that's, that's all you can ask for in
that respect, because you know,when it comes to your hard
earned stuff that you workreally hard for, then you know
you just want to make sure thatit's taken care of and if
somebody will stand behind it ifthere is a mistake made, that's
all you can ask for and ifsomebody will stand behind it if
there is a mistake made.
That's all you can ask for.
Absolutely yeah, that's that'syou know, speaking of your
family.
So when everybody's home,nobody's out moving, what do
(11:13):
y'all do for fun?
What do y'all do amongst yourfamily for good time?
Speaker 3 (11:16):
So my wife and I we just got back from Alaska.
We like to travel a lot.
She works from from internetand I work from a cell phone.
I take care of the phone callsfor the moving business.
So we have that luxury where wecan kind of get away for long
weekend adventures and take ourphones with us.
And we've got a 1979 FJ40 LandCruiser that we've been working
(11:39):
on and just kind of tinkeringwith it.
Speaker 1 (11:41):
So we like to hop in that on a.
Speaker 3 (11:42):
Sunday and just go out for you know, a nice sunny
day, drive in the mountains withit, just kind of let our hair
blow through the wind.
Speaker 2 (11:51):
Yeah, chris, me and Chris have the same hair problem
.
We have just a head full of it.
That's right, but the joke iswe really don't have any hair on
our head, but we've got some onour chin, don't we Chris?
Speaker 3 (12:02):
Yeah, have any hair on our head, but we got some on
our chin, don't we, chris?
Yeah, that's the only place Ican grow, it seems to be.
Speaker 2 (12:07):
I love it.
Uh, you know, chris, you'retalking about being in in the
business for 20 years and andobviously you know me and you've
been around a few more than 20years yourself have you ever
looking back over your life?
Have you had any hardships orlife challenges that you know
you?
You come through and yourealize.
You know that through the helpof god, you made it through it,
(12:29):
but it's also made you astronger and a better person
than you were yeah, absolutely.
Speaker 3 (12:35):
Um.
So from about the age of 14 or15 I started um alcohol and drug
.
I started when, then, I had myback surgery and that introduced
me at 19-year-old to pain pillsand then it just kind of for 20
years I wasn't a pleasurableperson to be around.
(12:58):
I didn't want to be aroundanybody.
I couldn't stand to even bearound my family and I was a
drunk.
I'd steal anything.
I'd steal the.
I'd steal anything I'd get myhands on.
It'll support my it's just oneof those things that I was just
to be, you know, for a time lackof better words as a hellion,
yeah.
And then, um, god starteddealing with my heart and
(13:24):
started convicting me of it andfor I can say, 20 years, I had
all those addictions and, um, Iwent, I went to church and I
laid it all down at the altarand I never had any withdrawals.
I never had no cold sweats.
I didn't have any of that.
I had freedom for the first timein 20 years and that's where
(13:46):
the name for the business comefrom.
You know, he took all that awayfrom me because I was able to
give it to him, and took $200and had a thought, and we bought
some business cards and acouple of T-shirts and it just
grew from there and it's allbecause of him.
It's nothing I've done.
(14:06):
It's nothing my wife or my kidshave done.
Um, god's gave the increase toit.
We've just been privileged tobe on this end of it that's a
beautiful story, great testimony.
Speaker 2 (14:16):
You know, I think what that's called gris is
called deliverance, ain't it?
Speaker 3 (14:19):
yes, absolutely.
Absolutely so that's the leastI could do is put his name on
the side of my truck and thatbeing held accountable you think
about riding around with 316moving and storage on the?
Side of your truck and then youpull up somebody's house and
destroy everything that's notgoing to pan out there, so that
holds us accountable too.
Speaker 2 (14:41):
Yes, absolutely, absolutely.
Well, I'm glad to hear that youovercome all those things.
You know that they're not stillplaguing you in your life,
cause that's it's bad company.
Speaker 3 (14:51):
Yeah.
Speaker 2 (14:51):
Yeah, if there was one thing, chris, that you wish
people knew about, chris Norwoodand three 16 moving company but
they probably wouldn't know itunless you told it to him,
unless you explained it to him.
Speaker 3 (15:10):
I mean, there could be so many things you'd love for
people to know, but I seen apost not long ago requesting for
high-end movers.
Well, with high-end movers, youget the high-end price.
Yeah, we don't charge near whatsome of these people in this
town does, even though they'vegot three or four years'
experience, and we're rollingaround with 20 years' experience
(15:30):
.
You don't have to give your armand your leg away to get your
stuff taken care of.
You just need to find somebodythat's in the business for the
right reasons okay, well, that'sgood to know.
Speaker 2 (15:42):
So, if people want to reach out to you and and they,
they should understand not onlythey're going to get the the
best, one of the best movers,they're going to get the best
price too.
So that's good to know.
Yeah well, chris, I'm going toget the best, one of the best
movers.
They're going to get the bestprice too, so that's good to
know.
Yeah Well, chris, I'm going togive you just a moment here to
tell a little bit more aboutyour details, how people can
contact you, whether online oroffline.
That way, they'll know exactlyhow to reach out to you.
(16:04):
Okay.
Speaker 3 (16:06):
You can reach us at 423-716-7443.
We also have a Facebook page at316movingandstoragecom, and we
have oh.
I'm sorry a website atwww.316movingandstoragecom, and
then we have a Facebook page.
It's 316movingandstorage.
(16:27):
You can get a hold of us.
We've always got our phones onus.
It's also our personal phone,so you're not going to be
getting a hold of a recording.
The very ones that's out doingyour estimate and is coming to
you is the same one, that'sanswering the phones Okay.
Speaker 2 (16:43):
We're completely in-house, family-owned.
Speaker 3 (16:45):
Nothing is subbed out to anybody else and we're also
a company that last year.
Now we're a single truckcompany, all contained in our
home, which is where I'm at now,but we were voted number one in
Chattanooga for the best movingcompany around.
And that says a lot for a onetruck operation against all
(17:06):
these other mega movers.
I don't know how many movingcompanies in Chattanooga and
Tennessee, but it's several.
But for us to be able to gohead-to-head with those guys and
for the customers to vote onthat and for us to be number one
.
That says a lot about ourcustomers.
It says a lot about our work.
Speaker 2 (17:24):
Yeah, it does, yeah, it does.
Well, chris, it was a pleasuremeeting you here today, man, and
learning more about 360 MovingCompany.
Thanks for sharing all thiswith us.
Speaker 3 (17:32):
I appreciate you having me.
I thank you very much.
Speaker 2 (17:35):
You're more than welcome.
More than welcome and to allthe good neighbors of the
Chattanooga region.
After meeting with Chris andlearning more about 360 Moving
Company, I know he hopes you'llkeep him in mind and consider
all they have to offer when youneed that moving service, like
he said earlier, whether it's asmall item or whether it's a
whole house full of furniture.
(17:55):
Keep them in mind and thethings that he's told you here
today.
All his contact information ishere too, and before ending this
episode, I'd like to thank you,all, the listeners, for taking
the time out of your busy day tovisit with us at the Good
Neighbor Podcast.
Always remember to support thelocally owned and operated
businesses in the greaterChattanooga area, from Cleveland
(18:17):
to Dalton, from Jasper toBenton.
All you small businesses areimportant and all the small
communities inside of the greatregion are very important to us.
So this is Sky Howell with theFriends and Neighbors Group.
Everyone, go out and make thisa remarkable day.
Speaker 1 (18:35):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPClevelandcom.
That's GNPClevelandcom, or call423-380-1984.
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