August 22, 2024 • 29 mins
Have you ever wondered how a journey of faith, resilience, and love could shape a successful business? Roberto Infante, the dynamic entrepreneur behind TyGrig Garage Doors, joins us to share his remarkable story. From his roots in Ukraine, a marriage to his Colombian wife Vanessa, and a memorable trip to Chattanooga that changed his life, Roberto’s path is anything but ordinary. His journey through various countries and states eventually led him to establish a thriving garage door company in Jacksonville, Florida. Now settled in Chattanooga, Tennessee, Roberto opens up about the incredible support from his family, including his father and in-laws, as they adapt to their vibrant new community.
In this heartfelt episode, Roberto delves into the life-altering moments that shaped him, including the deeply personal loss of his first son during the second trimester. This tragedy propelled him and his wife into a year of dedicated ministry work in Chattanooga, fostering a profound connection to faith and community. Discover how this period of healing and reflection inspired them to launch TyGrig Garage Doors, an acronym for "Thank You God," underscoring their gratitude and belief in divine support. Roberto's commitment to excellence is evident in the services his company provides, from installations to urgent repairs, all while emphasizing the importance of supporting local businesses. Listen in and be inspired by a story of resilience, faith, and unwavering pursuit of dreams.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:03):
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Scott Howell.
Speaker 2 (00:14):
Hello Good Neighbors.
Welcome to the Good NeighborPodcast of the greater
Chattanooga area.
My name is Scott Howell.
I'm with the Friends andNeighbors Group who host this
program.
You know a lot of people ask uswhat is the theme of the Good
Neighbor podcast?
Well, the theme is that we wantto bring awareness to the
residents living in ourcommunities regarding the
(00:36):
locally owned and operatedbusinesses in those same
communities in the entire region.
You know, small businesses arethe backbone of our communities.
Our communities were built onthe backs of these small
businesses and we don't want toforget them.
They need our support and youknow, every local business has a
story to tell and at the GoodNeighbor Podcast we just want to
(00:59):
help them, shout it loud andproud to all you neighbors out
there so you can know who'savailable to help you when you
have these needs.
And today we've got one of ourgood neighbors with us, mr
Roberto Infante at Tigrig GarageDoors.
Roberto, thanks for being onthe show with us, buddy.
Speaker 3 (01:17):
It's an honor to be here, scott.
I very much appreciate what youdo.
I have listened to a couple ofthe shows and I've seen actually
a lot of friends up there.
I just finished listening tothe Harley Green episode that
you had a couple days ago withhim and it's a blessing to be a
part of it.
Thank you, you know Harley, Iknow Harley.
(01:39):
We were actually in Columbia atthe same time two weeks ago.
He was down in one town and Iwas just three hours away and we
missed each other by one day.
Speaker 2 (01:50):
That's what he was telling me.
Yeah, he was telling me they'rein Columbia right now, living
abroad.
He called it, socongratulations to him.
I'm glad he can do that, yeah.
Speaker 3 (02:01):
Hey, you can do podcasts from Columbia too.
I'll set you up up there.
Is that where you're from?
My wife is from over there.
I was born in Ukraine and myfamily mostly comes from Ukraine
and Cuba, but I'm married intothe Colombian country, I guess.
Speaker 2 (02:20):
Colombian country.
All right, well, roberto, sincewe're both here in the United
States right now, we're here totalk about garage doors, and but
before we jump into talkingabout the business, I wanted to
give you an opportunity, ifyou'd like to, to talk about
yourself and your family.
Just kind of tell us aboutyourself.
Speaker 3 (02:41):
I think I'm a pretty boring guy, but I do, however,
think that God has used me to dosome pretty cool things.
I think he's placed me indifferent situations where not a
lot of people have been in themand, if nothing else, I have
(03:01):
gotten a lot of knowledge andlearned a lot of things the hard
way.
But I have experiences under mybelt and, yeah, I do praise God
for that.
But we can start with my family.
They're in ministry.
My dad was a pastor, is apastor in Florida, so that means
(03:24):
we moved around about everyfive years, and I'm talking
about from Ukraine to Argentina,from Argentina to Miami.
We've been in Texas, california, so that kept things
interesting.
Yeah, there's nothing else.
Speaker 2 (03:41):
And you said you married a girl from Columbia.
So what's your wife's name?
Speaker 3 (03:43):
There's nothing else.
Speaker 2 (03:44):
And you said you married a girl from Columbia.
Speaker 3 (03:46):
So what's your wife's name?
Her name's Vanessa, vanessa,infante.
Speaker 2 (03:50):
All right, you tell Vanessa that we're glad to have
her here and glad to have youhere on the show today.
And so, now that you've told usa little about your family,
would you dive in and tell usabout Tigray Garage Doors, what
you do for the public, what youoffer.
Tell us about yourray GarageDoors, what you do for the
public, what you offer.
Tell us about your journey, howyou got involved in this
business.
Speaker 3 (04:09):
Long story short, we started the company in
Jacksonville, florida, aboutthree years back and we had a
passing in the family anddecided to change man, make a
change in our life, be in in anew area, and one of the places
we absolutely fell in love withwhile doing a 30 30 day
(04:29):
cross-country trip waschattanooga.
We actually got started one ofthose uh, blizzard,
quote-unquote blizzards here.
We were at the top of signalmountain, I think two, three
years ago, and, uh, they shuteverything down.
We couldn't go down themountain, we didn't have a hotel
, so we just stayed at the topof the mountain at the parking
lot of a Baptist church.
(04:50):
But for some reason we justabsolutely fell in love with the
whole everything that happened.
You know, sleeping in the car,having the dog with us I think
it snowed like two inches andthe dog had never seen snow so
he wouldn't go potty outside.
It was a whole mess.
But something about everythingthat happened made us fall in
(05:12):
love with Chattanooga.
So out of the 30 days weprobably spent five to six days
here.
We should have just beendriving through and once the
time came to relocate, we wechose chattanooga as our, our
place to call home oh, that'sawesome man.
Speaker 2 (05:30):
That's a good story.
Sorry about you getting stuckin the blues, but the dog
wouldn't.
It wouldn't go outside and pee.
But you know I've got one.
Speaker 3 (05:40):
Sometimes he can be pretty finicky yeah I get it
well, we'll get to get a new carafter that trip, so I'll leave
it at that, oh well all right,oh my goodness, well, uh, so
what?
Speaker 2 (05:58):
what is what brought you?
You said you were in thebusiness already, so you just
transferred it up here.
Uh, who all came with you?
Speaker 3 (06:06):
so it started, just my wife and I uh, sadly she's
with me, um, so she had to comeup here and uh move with me and
uh.
But now my father andfather-in-laws, uh, they came up
here too, father andmother-in-law, and we're
probably couldn't be expectingmy parents and probably my
sister soon.
(06:27):
Little by little, I thinkthey're trying to follow us, but
we'll see.
We'll see if they'll make it up.
Speaker 2 (06:35):
Keep family together close.
You know, it was nice to it wasnice to be close to family
during that pandemic time wheneverything shut down.
So nothing wrong with that, aslong as everybody just stays in
their lane right.
Speaker 3 (06:46):
Yeah, high fences make good family, oh something
like that, oh my goodness.
Speaker 2 (06:53):
Well, you know, when it comes to garage doors, you
know we all think we pretty muchkind of probably know what
garage doors are all about.
Right, if you got a garage, yougot a door on it.
But tell us about what's uniqueabout your company.
What do you offer and what doyou do for folks that you feel
like they need to know about?
Speaker 3 (07:10):
One of my friends.
She asked me and another garagestore owner side by side, and
she asked us that question infront of probably like 50 people
and I was at a loss for words.
I said, hey, I'm probablybetter looking than him and
that's about it.
But what makes us different?
I think it's our customerservice.
We, we take pride in sittingdown with the customer.
(07:33):
It doesn't matter if it's two,three trips, we'll sit down.
The garage stores make a huge,is a huge percentage of what
everyone sees from the road.
It's a huge curb appeal and ifit's something that looks bad,
old, it's going to very muchappreciate the look of the house
(07:57):
.
The whole neighborhood is goingto look bad.
So we take pride in not justreplacing garage doors but
replacing them with somethingunique, something that's
different.
Not is it just going to raisethe value of the house, but it's
going to be more efficient.
We install insulated doors.
We can install doors that haveall the gadgets that you would
(08:19):
need to be able to hook up toyour security system, to your
computer, your Wi-Fi network,whatever the client wants.
We have made very strongpartnerships with different
manufacturers to supply thatneed, for the simple reason that
we're not about garage doors.
That's just a vehicle that weuse.
Our job is about customerservice and providing that above
(08:43):
all customer service to ourcustomers here, specifically in
Ottawa and Chattanooga,cleveland area.
Speaker 2 (08:52):
You know, that's something that you just said is
something that every businessowner, that we all need to learn
that what we do is just aproduct, but what we offer is
good customer service, becauseif we don't offer good customer
service, you won't be offering aproduct who we?
but what we offer is goodcustomer service, because if we
don't offer good customerservice you won't be offered a
product, but somewhere down theroad, uh, people go somewhere
(09:13):
else and find their product.
So I totally agree.
You know, uh, a garage door isis a, you know, a good
investment, uh, in the house,because, but it's also something
that typically isn't replaced,you know, like every other year,
typically speaking.
So when somebody gets a garagedoor, they want to make sure not
only it suits their needs forlong, for long-term, and you
(09:34):
know, I remember when Ipurchased one, it was, it made
such a difference.
I got an insulated one.
The old one, like you said,bought a house that had an old
garage door on it, you know.
So the old one wasn't insulated.
The garage was hot, miserablehot, and you got the insulated
door and it's still hot, don'tget me wrong, because we don't
(09:54):
air condition our garage, but itstill made a huge difference in
the feeling.
Speaker 3 (09:59):
Makes it bearable.
Speaker 2 (10:00):
Yeah, and it was the biggest Watch it.
Yeah, anyway, watch it.
Look on the camera.
Somebody you know get a littlealert on my phone.
It says some of the emotiondetected.
I can pull up a camera.
Speaker 3 (10:11):
that's pretty awesome man yes, sir, and that's where
we pride ourselves.
A lot of people don't realizethat, especially if you have a
room up on top of the garage orliving spaces that are on the
sides of the garage door wallsor garage walls, if you have an
(10:34):
uninsulated door, you're gonnahave a very hard time
controlling the the temperaturein those rooms.
So getting that insulated doorlike you did, it's fantastic,
fantastic, and not only is itfor the insulation factor.
I've gotten to customers'houses, just like a couple of
days ago, where they made thebig investment 14 years ago.
(10:56):
But they made that investmenton a good, solid steel back
insulated door.
There was absolutely nothingthat I had to change on the
panels, it was just in thesprings, the rollers and the
cables and they had a door thatworked, oh and, and we did
replace a motor and that doorworked better than it did
brand-new.
So when you make the rightchoice the first time, it's
(11:19):
gonna go off time and time againthat's a good point, and I
didn't know about tiger doorswhen I bought mine.
It's okay, I won't hold itagainst you.
Speaker 2 (11:28):
Thank you, I appreciate that.
But you know customer serviceis key when you have a problem,
you know not having to wait amonth or two months for somebody
to come out.
You make a call that you havevery efficient service, people
able to get out there in atimely manner.
Uh, it means something to you,you know.
Yes, uh, I've known people thatyour garage door broke and they
(11:51):
couldn't even get them out ofthe car.
They couldn't even get theircar out of the garage man, they
needed somebody, like now, youknow, uh, so so it's that
customer service is veryimportant.
Yes, sir.
Speaker 3 (12:01):
And we are able to see I know a lot of the people
that have been in this industryfor 15, 20, 25 years in this
area and you tell that thosethat focus more on the product
rather than the customer service, they seem worn down, they seem
worn out and they startedhating the industry out and they
(12:22):
started hating the industry.
But those that focus on theother side of the coin, which is
, in my opinion, the mostimportant side customer service
they absolutely love their job,going to work every day.
It's something completelydifferent.
(12:43):
We were just in Vegas a coupleof weeks ago visiting a store
that sells shoes it's calledSapo's but their big thing is
they wrote a couple bookstalking about the power of wow
and wowing your customers, andthat just means going above any
expectations that they wouldhave had for your service.
So we're trying to bring thatsame mentality here into our
business and doing that samething for our community here,
(13:06):
starting in Ottawa and thenreaching all of Chattanooga, all
of Cleveland.
Speaker 2 (13:11):
Absolutely.
Yeah, that's great, so you doservice the entire Chattanooga
region.
Speaker 3 (13:16):
Yes, sir, yes sir Okay.
All right, we've gone as far upas Dunlap and that's just
because the mom of one of ourcustomers was up there.
So we'll go up there andservice.
And then she refers us to theirneighbor.
And but we're trying very hardto stay here in Ottawa.
There's more than enough homeshere to to keep us growing, keep
(13:41):
us happy.
But we will service all oursurrounding areas.
Yes, sir absolutely yeah.
Speaker 2 (13:47):
Well, if, if, uh, like you said, when you take
care of somebody and you do agood job, they don't care to
tell you, their friends aboutyou, you know.
So that's, that's a goodtestament that you must have
done something right for them totell you, tell their neighbor
about you, you know yeah.
Speaker 1 (14:03):
It matters Hopefully.
Speaker 2 (14:06):
Yeah, hopefully.
So tell me something.
Here you are, you're a youngman, you got your wife, you're
in Chattanooga, I think you saidy'all came about three years
ago, so you know what'savailable to do here when you're
not working.
What do y'all do for fun?
Speaker 3 (14:24):
So we all right.
I'm very involved in our sportshere in Ottawa.
So there's a college communitychurch right there by Four
Corners.
I play volleyball there everyMonday and Tuesday.
So Wednesdays and Thursdays ispickleball night.
So, sadly, yeah, I never spendtime at the house that I pay so
(14:49):
much for, but I'm always out anddoing something.
I'll go crazy if I'm at thehouse.
So we'll go hiking, and this isa great area to find hiking
trails all over the place.
Pickleball sports, volleyballthat's what I'm mostly into,
something that would absolutelytake all my mind away from the
(15:11):
day-to-day business, day-to-daygrind, and just have fun.
So sports does that for us.
Speaker 2 (15:18):
Is your wife involved in sports with you too usually?
Speaker 3 (15:21):
It was until we had a baby about five months ago.
Speaker 1 (15:24):
So, that's about all the sports she can handle right
now.
Speaker 2 (15:27):
Yeah, that's a she's only her degree in athletics.
Chasing after the baby, right.
Speaker 3 (15:35):
Oh, yes, sir, Thank you.
I think she's gained moremuscles and more biceps.
I mean that baby's five monthsold and he's 20 something pounds
.
I'm amazed.
We went up in Columbia.
There's this big rock that has750 staircases, or just steps
(15:58):
going up, and she carried thebaby the whole way up because we
said she wouldn't be able to.
And she proved this wrong,wrong, like many times she does
750 steps yes, sir, yeah thatkind of woman deal with me, so
(16:18):
yeah, good for her.
Speaker 2 (16:20):
Sounds like you better just watch that right
hook Roberto yes, sir, yes sir,I'm cooking, I'm cleaning, yeah,
well, that's, that's awesome.
That's awesome.
You know, a lot of times guysdon't help their wives out, so
so kudos to you too for doingthat.
Roberto, you know it soundslike to me y'all y'all suffered
(16:41):
a big loss when you lost afamily member jacksonville and
you decided to do somethingdifferent.
And I don't want to get intoanything that's too personal,
but can you, can you share withus a maybe a life challenge or
something that you've enduredand went through and, looking
back now that you can see thatyou're stronger or better for it
?
Speaker 3 (17:01):
yes, and I think we could use that same.
What happened there?
And the thing is that we lostour son, our first son, at the
end of the second trimester.
We had to do an emergencyC-section and going from it
(17:21):
being the first grandchild ofthe family on both sides to now
that big loss Not only that loss, but one thing is for the guy.
For the guy it could be tough,but for the mother it's a whole
different ballgame.
She suffers through all thatand still there's nothing to
(17:42):
reward her.
We just needed to get out ofthere and within like two weeks
after her C-section, we werehitting the road to Chattanooga
just to clear our mindset.
Now, the good thing, the silverlining in this, is that we came
(18:02):
to Chattanooga to be involvedwith a ministry for a year.
So for a whole year we took nopayment whatsoever.
It was just working for theministry and God provided.
We had little savings and welived off of it for 12 months
and God just provided forabsolutely everything you could
(18:22):
imagine.
And that's when I realized that, hey, you're thinking way too
small.
You need to think bigger.
God has your back.
Look, you've been here 12months and God has covered
absolutely every single thingthat you could imagine.
We were able to make the carpayments, we were able to put
food on the table.
I lived as carefully as I couldpossibly be and I realized that
(18:48):
most of the fears that I hadabout letting go and jumping
into something bigger werebecause I was scared about the
small things, the essential thefood, the rent, the house, the
car.
And in that year I learned that, hey, you have a big God, that
(19:10):
for some reason he cares for you.
He's going to cover all thosethings.
So, think bigger.
You know, take a chance, gobigger and don't let fear limit
what you can do.
And now we're bringing that intothe business.
We've only been open sinceSeptember, where our 12 months
kind of ended our sabbatical.
(19:31):
And in these past couple monthsI mean, if you compare us to
many of the other companies,especially our size, or just the
next level up, especially oursize, or just the next level up
God, with God's blessing andwith us continuing doing the
work that we are, I believewe're going to be in a much
(19:52):
better spot two, three yearsdown the line than companies 10,
15 years old.
And this is not a competition,this is a hey.
I proved in my life and God hasproved that he's going to be
there for me.
So if I know my dad's myfather's like that, I'm going to
go out and I'm going to doeverything I can to kill it, and
(20:13):
God's going to have my back.
And that's why we're able tooffer that extra kind of service
that nobody else can, becausewe can stick our necks out, not
because our service willnecessarily back it up, but our
values, who we believe in andthe pride in the work that we do
.
I feel that God is going toreward all that a year down the
(20:35):
line.
And that's how we're buildingthis business, where yeah, we'll
get into the name later.
I know you wanted to ask aboutthat, but even the name has
something big to do with it andit kind of shows where we come
from and where we want to gowith this company.
Speaker 2 (20:55):
It sounds like it's good timing.
Just go ahead and talk aboutthat now.
Speaker 3 (20:59):
So my last name is Infante.
I didn't think that InfanteGarage Doors was going to be too
successful, so I was like, hey,we need something that sounds
white and sounds professional.
Tigrig is actually an acronym.
It's for thank you God.
So the T-Y-E thank you God, andthen the last three letters in
(21:21):
lowercase are my initials.
Last three letters in lowercaseare my initials, and I think
it's about uh, it shows whatwe're building with the company,
where we accept the name of godfirst and then we're just like
this, the miniature player thatis just there as support and we
just want to be the instrumentthat god uses.
(21:41):
Um, and thankfully, within thethe past couple months, we've
been able to attract people toour business and to our lives
that share that same kind ofcommitment for our community,
for our customers here inChattanooga area, and I think
that, god willing, we'll be ableto make a big impact here.
Speaker 2 (22:06):
I love that.
I love that.
Thank you, God being first,I've looked at your name and
tried to figure out where itcame from.
I have.
I'll be honest with you, Thankyou God.
That's awesome man that'sreally awesome.
Speaker 3 (22:19):
So many people call me Ty.
Speaker 2 (22:24):
I'm like all right, let's just tie this tie that no,
my name's Roberto.
Aka Ty.
Speaker 3 (22:31):
We'll go with it.
Speaker 2 (22:33):
When you said you needed a name that sounded white
.
I liked it.
That's great.
Oh, my goodness, that's funny.
Oh goodness that's funny,that's funny.
Oh well, so you know, youshared so much with us from your
journey.
You know things.
You've went through buildingthe business, what it means to
(22:56):
you, customer service.
I just want to ask you if therewas one thing that you wish
that our listeners knew aboutthe heart of Roberto Infante and
Tigrid garage doors, the heartof the business.
But they probably wouldn't knowit unless you shared it with
them and you'd like to just tellit loud and proud here today on
(23:19):
the good and never podcast.
What would that be?
Speaker 3 (23:25):
We want to create a business that is a blessing to
our community and also ablessing to those that work for
us.
A lot of times I think, manypeople it's easy for them to say
that, hey, we help out in this,we give to this charity, we do
(23:45):
this, we do that, it's you know,and they're basically
exploiting their, theiremployees, they're giving off of
the backs of their, of thepeople that are working for them
.
I think that we take pride inthat we take care of our
employees where it's customersand our employees are the most
(24:06):
important thing, and actually webelieve that if we take care of
our employees first, they'll beable to pass that blessing down
to the customers first they'llbe able to pass that blessing
down to the customers.
We have seen that.
We have seen our employees gothe extra mile, because that's
the kind of culture that we havecreated within our company.
I think that a lot of peoplewon't notice that.
I think that unless we talkabout it here, or unless one of
(24:31):
them talks about it later,nobody else our customers
wouldn't see that, unless, Iguess, our employees go the
extra mile for them and kind ofshow them that.
But we do take care of ouremployees, because garage stores
is a hard industry and it's adangerous one too, and we need
(24:53):
to make sure that everyone'swinning.
I think it's fake to say that,hey, we're going to be a
blessing to our community andhave our employees worrying
about, hey, where are they goingto pay their bills from?
Where are they going to getthis?
They're going to get that.
So I think there's more thanenough business and profit for
(25:17):
everybody to win, and I dobelieve that God will repay that
.
Speaker 2 (25:23):
Yeah, I agree with one thing you said I was
thinking it before you said itthat a really happy employee, a
happy and content employee, willproject that when they go to a
customer's house.
They'll project that becausethey want to do a good job.
They want to keep thatrelationship between you and
(25:46):
them good and they want to do areally good job.
So if there is a call, the callwill hopefully be man.
Those guys were awesome Ratherthan man.
They did a crap job over herefor us.
You know they don't want tohear that, so they're trying
their best to step out andplease you so they can keep that
relationship well, and you knowso.
I think that you'll reap greatbenefits from that kind of
(26:09):
attitude.
Roberto, I really do, andthanks for sharing your heart
with us, and I want to give youan opportunity now to just tell
us where we can find out moreabout you and how we can contact
you, whether online or offline.
Speaker 3 (26:25):
So tygrigcom, t-y-g-r-i-gcom.
Through there you'll be able togo through our social medias.
Uh, texas, the main phonenumber.
It will go through our computersystem and I'll get a copy of
the text message.
Um, you can reach out to to usby email at info at Tigriccom,
(26:49):
and if nothing else, I drive abig white truck but one inch
garage door sign.
If you're anywhere near Ottawa,you have seen me here.
I drink coffee every morning atthe Wired Coffee Shop, so you
can find me.
You can find me, yeah for sure.
Speaker 2 (27:05):
I've heard a lot of people talking about that Wired
Coffee Shop.
I love it.
Speaker 3 (27:11):
One of the businesses that practice that customer
service is right here and Icould talk to the owner, lisa.
We could probably benefit fromhearing a couple of things that
he has to say, but you could seeit.
You could absolutely see thedifference.
Yeah, I'm actually here rightnow.
I'm recording in her office.
So talk about customer service.
(27:33):
I'm at the wire.
I think I'll show it here.
I'm at the Wired Coffee Shop,because that's just the kind of
people they are.
Speaker 2 (27:42):
That's awesome.
That's awesome, man.
Lisa, thank you because we arecertainly enjoying having you on
the program today.
I was thinking about you,talking about Lisa.
You put a bug in her ear thatwe've been trying to get her to
do a podcast with us for a while.
Speaker 3 (28:00):
Really, we've been trying.
Speaker 2 (28:02):
You put a bug in her ear that we want to talk to her.
Okay, I think she may be here.
Speaker 3 (28:07):
I'll go get her right now, man.
Yeah, we'll see, we'll dosomething.
Speaker 2 (28:11):
All right, Well, glad to have you with us today,
Roberto.
Thanks for everything that youshared with us and good wishes
to your continued success.
Speaker 3 (28:19):
Thank you, Mr Scott.
Speaker 2 (28:22):
Absolutely.
And you know, to all the goodneighbors of the greater
Chattanooga area, after meetingRoberto and learning more about
Tiger Garage Doors, I know thathe hopes that you'll take a
moment and consider him whenyou're in need of the product
that he has, whether you need anew garage door or they've got
one that's kind of needingservice the springs and stuff or
(28:43):
where it makes all the noiseswhen it comes down and or don't
come down like it's supposed to.
You know just the, maybe theyour motors went out and you're
just having to do everythingmanually.
I know he would like for you toconsider what he does and what
he offers.
So remember him, reach out tohim, find out if he can help you
.
And before ending this episode,I'd like to thank you all the
(29:05):
listeners, for taking the timeout of your busy day to be with
us today and listen to the GoodNeighbor podcast.
Always remember to support thelocally owned and operated
businesses in the greaterChattanooga area.
This is Scott Howell.
Hopefully everyone goes out andmakes this a remarkable day.
Speaker 1 (29:24):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPCclevelandcom.
That's gnpclevelandcom, or call423-380-1984.
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Scott Howell.
Speaker 2 (00:14):
Hello Good Neighbors.
Welcome to the Good NeighborPodcast of the greater
Chattanooga area.
My name is Scott Howell.
I'm with the Friends andNeighbors Group who host this
program.
You know a lot of people ask uswhat is the theme of the Good
Neighbor podcast?
Well, the theme is that we wantto bring awareness to the
residents living in ourcommunities regarding the
(00:36):
locally owned and operatedbusinesses in those same
communities in the entire region.
You know, small businesses arethe backbone of our communities.
Our communities were built onthe backs of these small
businesses and we don't want toforget them.
They need our support and youknow, every local business has a
story to tell and at the GoodNeighbor Podcast we just want to
(00:59):
help them, shout it loud andproud to all you neighbors out
there so you can know who'savailable to help you when you
have these needs.
And today we've got one of ourgood neighbors with us, mr
Roberto Infante at Tigrig GarageDoors.
Roberto, thanks for being onthe show with us, buddy.
Speaker 3 (01:17):
It's an honor to be here, scott.
I very much appreciate what youdo.
I have listened to a couple ofthe shows and I've seen actually
a lot of friends up there.
I just finished listening tothe Harley Green episode that
you had a couple days ago withhim and it's a blessing to be a
part of it.
Thank you, you know Harley, Iknow Harley.
(01:39):
We were actually in Columbia atthe same time two weeks ago.
He was down in one town and Iwas just three hours away and we
missed each other by one day.
Speaker 2 (01:50):
That's what he was telling me.
Yeah, he was telling me they'rein Columbia right now, living
abroad.
He called it, socongratulations to him.
I'm glad he can do that, yeah.
Speaker 3 (02:01):
Hey, you can do podcasts from Columbia too.
I'll set you up up there.
Is that where you're from?
My wife is from over there.
I was born in Ukraine and myfamily mostly comes from Ukraine
and Cuba, but I'm married intothe Colombian country, I guess.
Speaker 2 (02:20):
Colombian country.
All right, well, roberto, sincewe're both here in the United
States right now, we're here totalk about garage doors, and but
before we jump into talkingabout the business, I wanted to
give you an opportunity, ifyou'd like to, to talk about
yourself and your family.
Just kind of tell us aboutyourself.
Speaker 3 (02:41):
I think I'm a pretty boring guy, but I do, however,
think that God has used me to dosome pretty cool things.
I think he's placed me indifferent situations where not a
lot of people have been in themand, if nothing else, I have
(03:01):
gotten a lot of knowledge andlearned a lot of things the hard
way.
But I have experiences under mybelt and, yeah, I do praise God
for that.
But we can start with my family.
They're in ministry.
My dad was a pastor, is apastor in Florida, so that means
(03:24):
we moved around about everyfive years, and I'm talking
about from Ukraine to Argentina,from Argentina to Miami.
We've been in Texas, california, so that kept things
interesting.
Yeah, there's nothing else.
Speaker 2 (03:41):
And you said you married a girl from Columbia.
So what's your wife's name?
Speaker 3 (03:43):
There's nothing else.
Speaker 2 (03:44):
And you said you married a girl from Columbia.
Speaker 3 (03:46):
So what's your wife's name?
Her name's Vanessa, vanessa,infante.
Speaker 2 (03:50):
All right, you tell Vanessa that we're glad to have
her here and glad to have youhere on the show today.
And so, now that you've told usa little about your family,
would you dive in and tell usabout Tigray Garage Doors, what
you do for the public, what youoffer.
Tell us about yourray GarageDoors, what you do for the
public, what you offer.
Tell us about your journey, howyou got involved in this
business.
Speaker 3 (04:09):
Long story short, we started the company in
Jacksonville, florida, aboutthree years back and we had a
passing in the family anddecided to change man, make a
change in our life, be in in anew area, and one of the places
we absolutely fell in love withwhile doing a 30 30 day
(04:29):
cross-country trip waschattanooga.
We actually got started one ofthose uh, blizzard,
quote-unquote blizzards here.
We were at the top of signalmountain, I think two, three
years ago, and, uh, they shuteverything down.
We couldn't go down themountain, we didn't have a hotel
, so we just stayed at the topof the mountain at the parking
lot of a Baptist church.
(04:50):
But for some reason we justabsolutely fell in love with the
whole everything that happened.
You know, sleeping in the car,having the dog with us I think
it snowed like two inches andthe dog had never seen snow so
he wouldn't go potty outside.
It was a whole mess.
But something about everythingthat happened made us fall in
(05:12):
love with Chattanooga.
So out of the 30 days weprobably spent five to six days
here.
We should have just beendriving through and once the
time came to relocate, we wechose chattanooga as our, our
place to call home oh, that'sawesome man.
Speaker 2 (05:30):
That's a good story.
Sorry about you getting stuckin the blues, but the dog
wouldn't.
It wouldn't go outside and pee.
But you know I've got one.
Speaker 3 (05:40):
Sometimes he can be pretty finicky yeah I get it
well, we'll get to get a new carafter that trip, so I'll leave
it at that, oh well all right,oh my goodness, well, uh, so
what?
Speaker 2 (05:58):
what is what brought you?
You said you were in thebusiness already, so you just
transferred it up here.
Uh, who all came with you?
Speaker 3 (06:06):
so it started, just my wife and I uh, sadly she's
with me, um, so she had to comeup here and uh move with me and
uh.
But now my father andfather-in-laws, uh, they came up
here too, father andmother-in-law, and we're
probably couldn't be expectingmy parents and probably my
sister soon.
(06:27):
Little by little, I thinkthey're trying to follow us, but
we'll see.
We'll see if they'll make it up.
Speaker 2 (06:35):
Keep family together close.
You know, it was nice to it wasnice to be close to family
during that pandemic time wheneverything shut down.
So nothing wrong with that, aslong as everybody just stays in
their lane right.
Speaker 3 (06:46):
Yeah, high fences make good family, oh something
like that, oh my goodness.
Speaker 2 (06:53):
Well, you know, when it comes to garage doors, you
know we all think we pretty muchkind of probably know what
garage doors are all about.
Right, if you got a garage, yougot a door on it.
But tell us about what's uniqueabout your company.
What do you offer and what doyou do for folks that you feel
like they need to know about?
Speaker 3 (07:10):
One of my friends.
She asked me and another garagestore owner side by side, and
she asked us that question infront of probably like 50 people
and I was at a loss for words.
I said, hey, I'm probablybetter looking than him and
that's about it.
But what makes us different?
I think it's our customerservice.
We, we take pride in sittingdown with the customer.
(07:33):
It doesn't matter if it's two,three trips, we'll sit down.
The garage stores make a huge,is a huge percentage of what
everyone sees from the road.
It's a huge curb appeal and ifit's something that looks bad,
old, it's going to very muchappreciate the look of the house
(07:57):
.
The whole neighborhood is goingto look bad.
So we take pride in not justreplacing garage doors but
replacing them with somethingunique, something that's
different.
Not is it just going to raisethe value of the house, but it's
going to be more efficient.
We install insulated doors.
We can install doors that haveall the gadgets that you would
(08:19):
need to be able to hook up toyour security system, to your
computer, your Wi-Fi network,whatever the client wants.
We have made very strongpartnerships with different
manufacturers to supply thatneed, for the simple reason that
we're not about garage doors.
That's just a vehicle that weuse.
Our job is about customerservice and providing that above
(08:43):
all customer service to ourcustomers here, specifically in
Ottawa and Chattanooga,cleveland area.
Speaker 2 (08:52):
You know, that's something that you just said is
something that every businessowner, that we all need to learn
that what we do is just aproduct, but what we offer is
good customer service, becauseif we don't offer good customer
service, you won't be offering aproduct who we?
but what we offer is goodcustomer service, because if we
don't offer good customerservice you won't be offered a
product, but somewhere down theroad, uh, people go somewhere
(09:13):
else and find their product.
So I totally agree.
You know, uh, a garage door isis a, you know, a good
investment, uh, in the house,because, but it's also something
that typically isn't replaced,you know, like every other year,
typically speaking.
So when somebody gets a garagedoor, they want to make sure not
only it suits their needs forlong, for long-term, and you
(09:34):
know, I remember when Ipurchased one, it was, it made
such a difference.
I got an insulated one.
The old one, like you said,bought a house that had an old
garage door on it, you know.
So the old one wasn't insulated.
The garage was hot, miserablehot, and you got the insulated
door and it's still hot, don'tget me wrong, because we don't
(09:54):
air condition our garage, but itstill made a huge difference in
the feeling.
Speaker 3 (09:59):
Makes it bearable.
Speaker 2 (10:00):
Yeah, and it was the biggest Watch it.
Yeah, anyway, watch it.
Look on the camera.
Somebody you know get a littlealert on my phone.
It says some of the emotiondetected.
I can pull up a camera.
Speaker 3 (10:11):
that's pretty awesome man yes, sir, and that's where
we pride ourselves.
A lot of people don't realizethat, especially if you have a
room up on top of the garage orliving spaces that are on the
sides of the garage door wallsor garage walls, if you have an
(10:34):
uninsulated door, you're gonnahave a very hard time
controlling the the temperaturein those rooms.
So getting that insulated doorlike you did, it's fantastic,
fantastic, and not only is itfor the insulation factor.
I've gotten to customers'houses, just like a couple of
days ago, where they made thebig investment 14 years ago.
(10:56):
But they made that investmenton a good, solid steel back
insulated door.
There was absolutely nothingthat I had to change on the
panels, it was just in thesprings, the rollers and the
cables and they had a door thatworked, oh and, and we did
replace a motor and that doorworked better than it did
brand-new.
So when you make the rightchoice the first time, it's
(11:19):
gonna go off time and time againthat's a good point, and I
didn't know about tiger doorswhen I bought mine.
It's okay, I won't hold itagainst you.
Speaker 2 (11:28):
Thank you, I appreciate that.
But you know customer serviceis key when you have a problem,
you know not having to wait amonth or two months for somebody
to come out.
You make a call that you havevery efficient service, people
able to get out there in atimely manner.
Uh, it means something to you,you know.
Yes, uh, I've known people thatyour garage door broke and they
(11:51):
couldn't even get them out ofthe car.
They couldn't even get theircar out of the garage man, they
needed somebody, like now, youknow, uh, so so it's that
customer service is veryimportant.
Yes, sir.
Speaker 3 (12:01):
And we are able to see I know a lot of the people
that have been in this industryfor 15, 20, 25 years in this
area and you tell that thosethat focus more on the product
rather than the customer service, they seem worn down, they seem
worn out and they startedhating the industry out and they
(12:22):
started hating the industry.
But those that focus on theother side of the coin, which is
, in my opinion, the mostimportant side customer service
they absolutely love their job,going to work every day.
It's something completelydifferent.
(12:43):
We were just in Vegas a coupleof weeks ago visiting a store
that sells shoes it's calledSapo's but their big thing is
they wrote a couple bookstalking about the power of wow
and wowing your customers, andthat just means going above any
expectations that they wouldhave had for your service.
So we're trying to bring thatsame mentality here into our
business and doing that samething for our community here,
(13:06):
starting in Ottawa and thenreaching all of Chattanooga, all
of Cleveland.
Speaker 2 (13:11):
Absolutely.
Yeah, that's great, so you doservice the entire Chattanooga
region.
Speaker 3 (13:16):
Yes, sir, yes sir Okay.
All right, we've gone as far upas Dunlap and that's just
because the mom of one of ourcustomers was up there.
So we'll go up there andservice.
And then she refers us to theirneighbor.
And but we're trying very hardto stay here in Ottawa.
There's more than enough homeshere to to keep us growing, keep
(13:41):
us happy.
But we will service all oursurrounding areas.
Yes, sir absolutely yeah.
Speaker 2 (13:47):
Well, if, if, uh, like you said, when you take
care of somebody and you do agood job, they don't care to
tell you, their friends aboutyou, you know.
So that's, that's a goodtestament that you must have
done something right for them totell you, tell their neighbor
about you, you know yeah.
Speaker 1 (14:03):
It matters Hopefully.
Speaker 2 (14:06):
Yeah, hopefully.
So tell me something.
Here you are, you're a youngman, you got your wife, you're
in Chattanooga, I think you saidy'all came about three years
ago, so you know what'savailable to do here when you're
not working.
What do y'all do for fun?
Speaker 3 (14:24):
So we all right.
I'm very involved in our sportshere in Ottawa.
So there's a college communitychurch right there by Four
Corners.
I play volleyball there everyMonday and Tuesday.
So Wednesdays and Thursdays ispickleball night.
So, sadly, yeah, I never spendtime at the house that I pay so
(14:49):
much for, but I'm always out anddoing something.
I'll go crazy if I'm at thehouse.
So we'll go hiking, and this isa great area to find hiking
trails all over the place.
Pickleball sports, volleyballthat's what I'm mostly into,
something that would absolutelytake all my mind away from the
(15:11):
day-to-day business, day-to-daygrind, and just have fun.
So sports does that for us.
Speaker 2 (15:18):
Is your wife involved in sports with you too usually?
Speaker 3 (15:21):
It was until we had a baby about five months ago.
Speaker 1 (15:24):
So, that's about all the sports she can handle right
now.
Speaker 2 (15:27):
Yeah, that's a she's only her degree in athletics.
Chasing after the baby, right.
Speaker 3 (15:35):
Oh, yes, sir, Thank you.
I think she's gained moremuscles and more biceps.
I mean that baby's five monthsold and he's 20 something pounds
.
I'm amazed.
We went up in Columbia.
There's this big rock that has750 staircases, or just steps
(15:58):
going up, and she carried thebaby the whole way up because we
said she wouldn't be able to.
And she proved this wrong,wrong, like many times she does
750 steps yes, sir, yeah thatkind of woman deal with me, so
(16:18):
yeah, good for her.
Speaker 2 (16:20):
Sounds like you better just watch that right
hook Roberto yes, sir, yes sir,I'm cooking, I'm cleaning, yeah,
well, that's, that's awesome.
That's awesome.
You know, a lot of times guysdon't help their wives out, so
so kudos to you too for doingthat.
Roberto, you know it soundslike to me y'all y'all suffered
(16:41):
a big loss when you lost afamily member jacksonville and
you decided to do somethingdifferent.
And I don't want to get intoanything that's too personal,
but can you, can you share withus a maybe a life challenge or
something that you've enduredand went through and, looking
back now that you can see thatyou're stronger or better for it
?
Speaker 3 (17:01):
yes, and I think we could use that same.
What happened there?
And the thing is that we lostour son, our first son, at the
end of the second trimester.
We had to do an emergencyC-section and going from it
(17:21):
being the first grandchild ofthe family on both sides to now
that big loss Not only that loss, but one thing is for the guy.
For the guy it could be tough,but for the mother it's a whole
different ballgame.
She suffers through all thatand still there's nothing to
(17:42):
reward her.
We just needed to get out ofthere and within like two weeks
after her C-section, we werehitting the road to Chattanooga
just to clear our mindset.
Now, the good thing, the silverlining in this, is that we came
(18:02):
to Chattanooga to be involvedwith a ministry for a year.
So for a whole year we took nopayment whatsoever.
It was just working for theministry and God provided.
We had little savings and welived off of it for 12 months
and God just provided forabsolutely everything you could
(18:22):
imagine.
And that's when I realized that, hey, you're thinking way too
small.
You need to think bigger.
God has your back.
Look, you've been here 12months and God has covered
absolutely every single thingthat you could imagine.
We were able to make the carpayments, we were able to put
food on the table.
I lived as carefully as I couldpossibly be and I realized that
(18:48):
most of the fears that I hadabout letting go and jumping
into something bigger werebecause I was scared about the
small things, the essential thefood, the rent, the house, the
car.
And in that year I learned that, hey, you have a big God, that
(19:10):
for some reason he cares for you.
He's going to cover all thosethings.
So, think bigger.
You know, take a chance, gobigger and don't let fear limit
what you can do.
And now we're bringing that intothe business.
We've only been open sinceSeptember, where our 12 months
kind of ended our sabbatical.
(19:31):
And in these past couple monthsI mean, if you compare us to
many of the other companies,especially our size, or just the
next level up, especially oursize, or just the next level up
God, with God's blessing andwith us continuing doing the
work that we are, I believewe're going to be in a much
(19:52):
better spot two, three yearsdown the line than companies 10,
15 years old.
And this is not a competition,this is a hey.
I proved in my life and God hasproved that he's going to be
there for me.
So if I know my dad's myfather's like that, I'm going to
go out and I'm going to doeverything I can to kill it, and
(20:13):
God's going to have my back.
And that's why we're able tooffer that extra kind of service
that nobody else can, becausewe can stick our necks out, not
because our service willnecessarily back it up, but our
values, who we believe in andthe pride in the work that we do
.
I feel that God is going toreward all that a year down the
(20:35):
line.
And that's how we're buildingthis business, where yeah, we'll
get into the name later.
I know you wanted to ask aboutthat, but even the name has
something big to do with it andit kind of shows where we come
from and where we want to gowith this company.
Speaker 2 (20:55):
It sounds like it's good timing.
Just go ahead and talk aboutthat now.
Speaker 3 (20:59):
So my last name is Infante.
I didn't think that InfanteGarage Doors was going to be too
successful, so I was like, hey,we need something that sounds
white and sounds professional.
Tigrig is actually an acronym.
It's for thank you God.
So the T-Y-E thank you God, andthen the last three letters in
(21:21):
lowercase are my initials.
Last three letters in lowercaseare my initials, and I think
it's about uh, it shows whatwe're building with the company,
where we accept the name of godfirst and then we're just like
this, the miniature player thatis just there as support and we
just want to be the instrumentthat god uses.
(21:41):
Um, and thankfully, within thethe past couple months, we've
been able to attract people toour business and to our lives
that share that same kind ofcommitment for our community,
for our customers here inChattanooga area, and I think
that, god willing, we'll be ableto make a big impact here.
Speaker 2 (22:06):
I love that.
I love that.
Thank you, God being first,I've looked at your name and
tried to figure out where itcame from.
I have.
I'll be honest with you, Thankyou God.
That's awesome man that'sreally awesome.
Speaker 3 (22:19):
So many people call me Ty.
Speaker 2 (22:24):
I'm like all right, let's just tie this tie that no,
my name's Roberto.
Aka Ty.
Speaker 3 (22:31):
We'll go with it.
Speaker 2 (22:33):
When you said you needed a name that sounded white
.
I liked it.
That's great.
Oh, my goodness, that's funny.
Oh goodness that's funny,that's funny.
Oh well, so you know, youshared so much with us from your
journey.
You know things.
You've went through buildingthe business, what it means to
(22:56):
you, customer service.
I just want to ask you if therewas one thing that you wish
that our listeners knew aboutthe heart of Roberto Infante and
Tigrid garage doors, the heartof the business.
But they probably wouldn't knowit unless you shared it with
them and you'd like to just tellit loud and proud here today on
(23:19):
the good and never podcast.
What would that be?
Speaker 3 (23:25):
We want to create a business that is a blessing to
our community and also ablessing to those that work for
us.
A lot of times I think, manypeople it's easy for them to say
that, hey, we help out in this,we give to this charity, we do
(23:45):
this, we do that, it's you know,and they're basically
exploiting their, theiremployees, they're giving off of
the backs of their, of thepeople that are working for them
.
I think that we take pride inthat we take care of our
employees where it's customersand our employees are the most
(24:06):
important thing, and actually webelieve that if we take care of
our employees first, they'll beable to pass that blessing down
to the customers first they'llbe able to pass that blessing
down to the customers.
We have seen that.
We have seen our employees gothe extra mile, because that's
the kind of culture that we havecreated within our company.
I think that a lot of peoplewon't notice that.
I think that unless we talkabout it here, or unless one of
(24:31):
them talks about it later,nobody else our customers
wouldn't see that, unless, Iguess, our employees go the
extra mile for them and kind ofshow them that.
But we do take care of ouremployees, because garage stores
is a hard industry and it's adangerous one too, and we need
(24:53):
to make sure that everyone'swinning.
I think it's fake to say that,hey, we're going to be a
blessing to our community andhave our employees worrying
about, hey, where are they goingto pay their bills from?
Where are they going to getthis?
They're going to get that.
So I think there's more thanenough business and profit for
(25:17):
everybody to win, and I dobelieve that God will repay that
.
Speaker 2 (25:23):
Yeah, I agree with one thing you said I was
thinking it before you said itthat a really happy employee, a
happy and content employee, willproject that when they go to a
customer's house.
They'll project that becausethey want to do a good job.
They want to keep thatrelationship between you and
(25:46):
them good and they want to do areally good job.
So if there is a call, the callwill hopefully be man.
Those guys were awesome Ratherthan man.
They did a crap job over herefor us.
You know they don't want tohear that, so they're trying
their best to step out andplease you so they can keep that
relationship well, and you knowso.
I think that you'll reap greatbenefits from that kind of
(26:09):
attitude.
Roberto, I really do, andthanks for sharing your heart
with us, and I want to give youan opportunity now to just tell
us where we can find out moreabout you and how we can contact
you, whether online or offline.
Speaker 3 (26:25):
So tygrigcom, t-y-g-r-i-gcom.
Through there you'll be able togo through our social medias.
Uh, texas, the main phonenumber.
It will go through our computersystem and I'll get a copy of
the text message.
Um, you can reach out to to usby email at info at Tigriccom,
(26:49):
and if nothing else, I drive abig white truck but one inch
garage door sign.
If you're anywhere near Ottawa,you have seen me here.
I drink coffee every morning atthe Wired Coffee Shop, so you
can find me.
You can find me, yeah for sure.
Speaker 2 (27:05):
I've heard a lot of people talking about that Wired
Coffee Shop.
I love it.
Speaker 3 (27:11):
One of the businesses that practice that customer
service is right here and Icould talk to the owner, lisa.
We could probably benefit fromhearing a couple of things that
he has to say, but you could seeit.
You could absolutely see thedifference.
Yeah, I'm actually here rightnow.
I'm recording in her office.
So talk about customer service.
(27:33):
I'm at the wire.
I think I'll show it here.
I'm at the Wired Coffee Shop,because that's just the kind of
people they are.
Speaker 2 (27:42):
That's awesome.
That's awesome, man.
Lisa, thank you because we arecertainly enjoying having you on
the program today.
I was thinking about you,talking about Lisa.
You put a bug in her ear thatwe've been trying to get her to
do a podcast with us for a while.
Speaker 3 (28:00):
Really, we've been trying.
Speaker 2 (28:02):
You put a bug in her ear that we want to talk to her.
Okay, I think she may be here.
Speaker 3 (28:07):
I'll go get her right now, man.
Yeah, we'll see, we'll dosomething.
Speaker 2 (28:11):
All right, Well, glad to have you with us today,
Roberto.
Thanks for everything that youshared with us and good wishes
to your continued success.
Speaker 3 (28:19):
Thank you, Mr Scott.
Speaker 2 (28:22):
Absolutely.
And you know, to all the goodneighbors of the greater
Chattanooga area, after meetingRoberto and learning more about
Tiger Garage Doors, I know thathe hopes that you'll take a
moment and consider him whenyou're in need of the product
that he has, whether you need anew garage door or they've got
one that's kind of needingservice the springs and stuff or
(28:43):
where it makes all the noiseswhen it comes down and or don't
come down like it's supposed to.
You know just the, maybe theyour motors went out and you're
just having to do everythingmanually.
I know he would like for you toconsider what he does and what
he offers.
So remember him, reach out tohim, find out if he can help you
.
And before ending this episode,I'd like to thank you all the
(29:05):
listeners, for taking the timeout of your busy day to be with
us today and listen to the GoodNeighbor podcast.
Always remember to support thelocally owned and operated
businesses in the greaterChattanooga area.
This is Scott Howell.
Hopefully everyone goes out andmakes this a remarkable day.
Speaker 1 (29:24):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPCclevelandcom.
That's gnpclevelandcom, or call423-380-1984.
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