EP 365: What Happens When Your Pet Needs Help At 2 A.M.

What makes Dr. Mike LoSasso with Frisco Emergency Pet Care a good neighbor?

 Dr. LoSasso believes every pet deserves help the moment they need it—even if it’s 2 a.m. on a holiday. As the owner of Frisco Emergency Pet Care, he leads a true 24/7/365 veterinary emergency hospital built to serve dogs and cats when their families have nowhere else to turn. In this episode, he walks us through how a fully staffed emergency clinic operates after-hours, why independence matters for access, and what every pet parent should understand before a crisis hits. From triage to diagnostics to treatment planning, Dr. LoSasso explains how his team fills the gap with fast testing, clear communication, and compassionate care.

We trace the hospital’s beginning to a major shortage in Collin County, where only one emergency clinic served the region back in 2016. Dr. LoSasso explains how a network of more than 150 general practices now refers urgent cases to Frisco Emergency Pet Care, giving owners a trusted handoff when minutes matter. He also shares why the hospital focuses on search visibility and professional referrals over social media—because in an emergency, people call their vet, search “emergency vet near me,” and go. That straightforward strategy keeps attention on the essentials: being findable, reachable, and ready at all hours.

One major theme is independence. As an owner-operated emergency hospital, Frisco Emergency Pet Care can offer flexible payment options and case-by-case solutions that many corporate policies don’t allow. That flexibility can mean the difference between delay and immediate, life-saving care. Dr. LoSasso also lays out the real signs that require emergency medicine, when a day practice is appropriate, and how triage works to prioritize the sickest patients first to protect outcomes. You’ll also hear the human side—his decades of experience, a lifelong love for animals, and a sailor’s steady calm—that shape the way his team supports families even on the toughest nights.

Frisco Emergency Pet Care is a full-service, fully equipped hospital with a doctor on staff at all times. Their modern diagnostic suite includes in-house blood analyzers, digital radiographs, ultrasound, endoscopy, and even 3D CT—ensuring fast answers when timing is critical.

To learn more about Frisco Emergency Pet Care go to: https://friscoemergencypetcare.com

 Frisco Emergency Pet Care
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Episode Transcript

SPEAKER_00 (00:00):
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Sophia Yvette.

SPEAKER_01 (00:10):
Welcome to the Good Neighbor Podcast.
Are you in need of a veterinaryhospital?
Well, one may be closer than youthink.
Today I have the pleasure ofintroducing your good neighbor,
Mike Losaso, with FriscoEmergency Pet Care.
Mike, how are you today?

SPEAKER_02 (00:26):
I'm doing great, Sophia.
How are you doing?

SPEAKER_01 (00:29):
I'm also doing great.
Now we are excited to learn allabout you and your business.
Can you start off by telling ourlisteners just a little bit
about your company and how yougot into this business?

SPEAKER_02 (00:41):
Sure.
Well, I've been a practicingveterinarian since 1993.
So that's uh we're coming up on33 years.
Um, but we opened this emergencyhospital back in July of 2016.
So we are not your typical daypractice.
We don't do vaccines and spays,neuters, dentals, all those

(01:02):
things you associate with theum, you know, with your primary
veterinary.
We are strictly an emergencyhospital.
We've been 24-7 since uh 2018.
So we see we see dogs and catsum all around the clock every
day of the year.

SPEAKER_01 (01:21):
Well, every day of the year, does that mean no
holidays?

SPEAKER_02 (01:25):
We are open 365, 24-7.
So if it's two o'clock in themorning on Christmas, we're
gonna be there.

SPEAKER_01 (01:32):
Wow.
Now, how did you originally getinto a business like this?
How does one become an owner ofa veterinary hospital?

SPEAKER_02 (01:42):
Well, in the in the state of Texas, you you have to
be a veterinarian.
Um, but we saw the need foranother hospital in the Frisco
area.
It was at the time anunderserved area in 2016.
There was only one otherhospital, emergency hospital in
all of Collin County.
So we were the we were thesecond one.

(02:02):
I think there are about eight ofus now, but uh at the time we
saw a need for you know for theservices.
We were so busy uh at the otherlocation that we decided to open
our own.

SPEAKER_01 (02:16):
Amazing.
Now, Mike, to be in thisindustry, you have to be an
animal lover.
So where does your heart foranimals come from?

SPEAKER_02 (02:24):
Oh, I I grew up uh mostly around horses, honestly,
and and and some dogs.
Um oh gosh, back in Nevada, thatwas a long time ago.
Um, but yeah, I made thatdecision to go to vet school
when I was, as many veteranswill tell you, when I was you
know six or seven, and nevernever questioned that decision

(02:45):
and did everything.
Um, you know, decided where Iwas going to college uh
according to where the vetschools were.
So yeah, that started early on.

SPEAKER_01 (02:55):
So, Mike, being in this industry today, what is the
most common myth ormisconception you typically come
across?

SPEAKER_02 (03:02):
You know, as far as uh um gosh, a misconception, I
think that um you know, thatthat services maybe aren't
available that um you know ifthey're sick in the middle of
the night, there's nowhere toturn to, but we're there and we
field phone calls all night andwe see patients that walk in at

(03:24):
you know two or three in themorning, as well as you know,
during the day, during regularbusiness hours.

SPEAKER_01 (03:31):
So there's no need to fear Frisco Emergency Pet
Care Center is here, yeah.

SPEAKER_02 (03:37):
That's that's right.

SPEAKER_01 (03:40):
Now we know marketing is the heart of every
business.
Who are your target customers oraudience?
And in terms of marketing, howdo you attract them?

SPEAKER_02 (03:51):
Well, I mean, our our audience really is anybody
that has a dog or a cat that isin need, uh, that's that's sick
or or gets injured in in anyway.
So we are available as far ashow we market.
We use um yeah, we have a wide,a very wide referral base.

(04:11):
We've got uh about 150 hospitalsthat send us cases, and so the
the regular we call regular dayhospitals or general practices
will uh inform their clientsthat we're that we're there.
Uh, we're also pretty easy tofind with a with a Google
search.
We have at the at the momentkind of minimal social media

(04:34):
because I haven't found a way todo that consistently enough to
do it right, and so we haven'tdone it much at all.

SPEAKER_01 (04:42):
I was just gonna ask you if you ever thought about
doing your own podcasts.

SPEAKER_02 (04:48):
You know, I've I I have considered it, um, but it's
going to take you know some timeto do it right.
And at the moment, I work enoughshifts up at the hospital that
that would be uh a bit of achallenge, but it may be
something that I put thehospital director on to.

SPEAKER_01 (05:05):
And outside of work, what do you and your family like
to do for fun?

SPEAKER_02 (05:12):
Uh, we like to uh like to be outside.
I've got a couple of uh girlsstill at home.
Uh most of my children are grownand gone, so I spend as much
time as I can with mygranddaughter.
Um, and my real passion isactually getting out onto the
ocean and going sailing.

SPEAKER_01 (05:30):
Hey, that's amazing.
I love the water.
Now, please tell our listenersone thing they should remember
about Frisco Emergency Pet Care.

SPEAKER_02 (05:41):
Well, I think the one thing is that we are we're
available 24-7.
We are an independent hospital,so we're not owned by a
corporation, and we don't haveany uh any corporate masters to
answer to.
So it gives us some flexibilityand we can do some things,
including offering payment plansand trying to make care more

(06:02):
available and accessible, whichis something that for whatever
reason the corporate ownedpractices are really not
interested in doing.

SPEAKER_01 (06:10):
And where can our listeners go to learn more about
Frisco Emergency Pet Care?

SPEAKER_02 (06:17):
Well, since we don't use a lot of social media, uh I
would say the best place isprobably our website, which is
strangely enoughwww.friscoemergencypetcare.com.
Tried to make that easy and SEOfriendly.

SPEAKER_01 (06:32):
Well, Mike, I really appreciate you being on the show
today.
We wish you and your businessthe best.
Moving forward.
Thank you, ma'am.

SPEAKER_02 (06:40):
I appreciate your time.

SPEAKER_00 (06:42):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on the
show, go to GNP Frisco dot com.
That's GNP Frisco dot com orcall four six nine two two two
two two two two two two two twotwo two one nine three four
five.