Stephen Chambers turned an unexpected assignment to refrigeration school during his biomedical equipment career into a lifelong passion for HVAC services. In 1991, he founded Chambers Heating and AC Service, a family-owned company embodying strong values and teamwork alongside his two brothers. Serving Massachusetts' North Shore, Chambers provides honest heating, cooling, and hot water solutions rooted in integrity and customer care.
Chambers Heating stands out for its ethical practices, such as repairing systems that others claimed needed replacement. This dedication fosters customer loyalty and word-of-mouth referrals, rejecting exploitation seen in some companies during extreme weather. With fair pricing and respectful service, the team treats every home with care. Stephen's balanced philosophy—living in the moment, deep breaths, and embracing life’s uncertainties—shines through both his work and personal approach. For reliable HVAC service, contact Chambers Heating and AC Service at 978-538-0200 or visit chambers-hvac.com.
Episode Transcript
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, YvonneGodfrey.
Speaker 2 (00:14):
Welcome to the Good Neighbor Podcast.
Today I have the distinctpleasure to introduce Stephen
Chambers.
He is the owner and operator ofChambers Heating and AC Service
.
Stephen, how are you thismorning?
Speaker 3 (00:28):
I'm good, thank you, how are you?
Speaker 2 (00:30):
Yeah, I'm good.
Thank you, and thanks forasking, Stephen, if you can
please share with our listenerssomething about your company.
Speaker 3 (00:38):
Well, the business.
I started the business back in1991, and we're a family company
with my two brothers that workfor me.
So we are a full-serviceheating, air conditioning and
hot water company that providesmaintenance service and complete
installations for homeowners ofthe North Shore of
Massachusetts and some lightcommercial work.
Speaker 2 (01:02):
Okay, wonderful, wonderful.
And how did you get into thisbusiness, stephen?
Speaker 3 (01:08):
After graduating college in Boston with my
electronic engineering degree, Iwas working for a biomedical
company and I was sent to an ACor refrigeration school to learn
how to repair the biomedicalequipment that I was repairing
electrically.
And then I just fell in lovewith the AC business and shortly
(01:31):
after that I worked during thesummer months for an air
conditioning company.
Then, in the fall of that sameyear I put myself through
heating school and learned thatside of things and then worked
for a company for a few yearsafter that before I went on my
own.
Speaker 2 (01:48):
Nice, and you're still with it.
Speaker 3 (01:51):
Yes.
Speaker 2 (01:52):
Beautiful.
So what is the misconception inthis industry?
Speaker 3 (01:58):
Well, we at Chambers Heating and AAC Service, we
pride ourselves in givingcustomers a fair and honest
evaluation and repair of theirhvac system.
That being said, there arerumors of the service industry
that being a little shady andtaking advantage of people
during the peak of the winter orthe peak of the summer months.
And don't get me wrong, there'splenty of good companies out
(02:20):
there, but the rumors of theshadiness are somewhat true
companies out there, but therumors of the shadiness are
somewhat true.
Can you elaborate a little bitmore?
Yeah, just well, you know,because if people, you know if
it's zero degrees out and youknow people have no heat, you
know that, you know they're,they're somewhat desperate.
So some companies not all um cantake advantage of that aspect,
(02:45):
whether it be selling themsomething they don't really need
or having a higher price thatthey're charging, versus if they
were doing a heating system inthe middle of the summer that
the price would be different inthe winter, in which, in my
opinion, it should not be thatway.
It should just be fair acrossthe board, because more times
(03:07):
than not, my brother and I we'vefixed heating systems and air
conditioning systems that theywere told that they needed a new
system and then we walked inthere and for a couple hundred
dollars, a few hundred dollarsgot the system up and running
and been trying ever since.
And you do stuff like that fora customer, and that's more than
(03:27):
any advertising could ever payfor.
Because if that customer is nowyou know, they know that you're
honest and fair and they passthe word on to their neighbors,
their friends and family, andthat's kind of like how it goes
down the line.
Speaker 2 (03:43):
Thank you for elaborating You're welcome.
Outside of work.
Stephen, what do you do for fun?
Speaker 3 (03:49):
Well, I like to travel to see my girlfriend,
whether it's a weekend getawayor a cruise.
I also like to stay active bygoing to the gym regularly,
where I have a lot of friendsthat do the same, along with
walking and bike riding, I'm abig fan of cooking with my
girlfriend or for her.
We also like to dine out withfriends and I enjoy watching,
(04:11):
you know, movies with her and aswell as um, I don't mind
reading a good book here andthere when I have the time
beautiful, beautiful.
Speaker 2 (04:20):
She sounds like a lucky woman, thank.
Speaker 3 (04:22):
Thank you, she is, I am as well.
Speaker 2 (04:26):
Beautiful.
So changing gears.
Stephen, can you describe onehardship or one of life's
challenge that you rose aboveand can now say because of it,
you're better, you're stronger,what comes to your?
Speaker 3 (04:36):
mind.
Oh sorry.
Yeah, at some point I was facedwith some hardship.
I powered through it and Ididn't really overthink it and I
became I believe I came outstronger in the end.
Speaker 2 (04:49):
It was just a process of living in the present deep
breaths and accepting that Ican't control everything and as
long as I do my best every day.
Speaker 3 (05:05):
I consider that a success.
Okay, what was that hardship,if you don't mind sharing with
our listeners, just in between,trying to move and still keeping
the business afloat?
And I was doing the moving bymyself and it was just a lot on
my plate at the same time,because not only am I in the
field, doing the, doing theactual work, I'm also answering,
(05:27):
answering the calls that comein, um, you know, if I don't
have the answering service, youknow turned on, so so it's just
um, it's just the middle ofeverything.
And then you know doing theestimates and and everything.
And then, like I said, you knowtrying to, trying to move and
you know you get getting, uh,getting the new place set up and
stuff like that.
Speaker 2 (05:48):
Yes, that can be challenging.
So, Stephen, can you pleasetell our listeners one thing
they should remember aboutChambers Heaton and air
conditioning service.
Speaker 3 (05:59):
Sure, well, as mentioned earlier, we're a full
service heating, airconditioning and hot water
company and we have thephilosophy of that.
A customer is never just anumber to us, but rather a
person or a family that is justlooking for a fair, honest and
respectable work to be performedin their home.
Every customer's house istreated as if it was my own
(06:21):
house and we take a lot of pridein our business.
I've been told like it's afterwe're done with our work and it
looks like I got work.
Speaker 2 (06:32):
High compliment, that's a high compliment.
So how can our listeners learnmore about your service?
Speaker 3 (06:40):
We can be reached via our business line at
978-538-0200, or on my cellphone, which can be used for
texting and talking781H-A-M-B-E-R-S hyphen HVACcom,
or my email address, which isHVAC781 at gmailcom.
Speaker 2 (07:12):
Beautiful.
Thank you, Stephen.
We really appreciate you beingon the show with us today and we
wish you and chambers heatingand air conditioning services
all the very best moving forwardand thank you guys at good
neighbors podcast for thisopportunity.
Speaker 1 (07:27):
I appreciate it thank you for listening to the good
neighbor podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to gnp northshorecom.
That's gnporthshorecom, that'sGNPNorthshorecom, or call
857-703-9406.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Amy Robach & T.J. Holmes present: Aubrey O’Day, Covering the Diddy Trial
Introducing… Aubrey O’Day Diddy’s former protege, television personality, platinum selling music artist, Danity Kane alum Aubrey O’Day joins veteran journalists Amy Robach and TJ Holmes to provide a unique perspective on the trial that has captivated the attention of the nation. Join them throughout the trial as they discuss, debate, and dissect every detail, every aspect of the proceedings. Aubrey will offer her opinions and expertise, as only she is qualified to do given her first-hand knowledge. From her days on Making the Band, as she emerged as the breakout star, the truth of the situation would be the opposite of the glitz and glamour. Listen throughout every minute of the trial, for this exclusive coverage. Amy Robach and TJ Holmes present Aubrey O’Day, Covering the Diddy Trial, an iHeartRadio podcast.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.