April 18, 2025 • 15 mins
Modern heat pumps are transforming home heating and cooling in New England, despite lingering myths about their effectiveness. Matt Kidd, owner of Endless Energy, refutes these misconceptions while showcasing his company's evolution from a solar energy provider to a full-service home energy specialist. With a dedicated team of 80 professionals covering heating, cooling, plumbing, electrical work, and MassSave energy assessments, Endless Energy provides Massachusetts homeowners with a streamlined solution for energy upgrades.
Matt’s own experience with MassSave insulation upgrades exemplifies the program's effectiveness, turning his 15-year-old home into a model of warmth during extreme cold. Endless Energy's mission is clear: making energy-efficient transformations accessible and straightforward for every homeowner. Learn more about their services at www.goendlessenergy.com or call 508-501-9990.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, YvonneGodfrey.
Speaker 2 (00:12):
Welcome to the Good Neighbor Podcast Today.
We have the distinct pleasureof having Matt Kidd with us
today.
He is the owner of EndlessEnergy and we are excited to
learn more about his service.
So let's jump right into it,matt, how are you doing today?
Speaker 3 (00:28):
Great.
Thank you so much for havingyou on.
Speaker 2 (00:30):
It's a pleasure to have you, Matt.
Please tell our listeners alittle bit about your company.
Speaker 3 (00:36):
Sure.
So Endless Energy is a homeservices company that actually
touches a bunch of differentareas that homeowners, in my
mind, frankly need.
The biggest area that we workin is heating and cooling, and
we have a huge emphasis on heatpump, which, if you're in
Massachusetts, you know thatright now there are a lot of
incentives for people to switchfrom fossil fuel systems to heat
(00:58):
pump systems.
That's our specialty.
We've been doing this foractually about 13 years at this
point, so we know a thing or twoabout it.
We're not new to that game andso that is our primary focus.
But we also have divisions thatwork on plumbing and electrical,
and the other division that wehave that's actually a pretty
large division is we have onethat focuses on what's called
(01:21):
mass save home energyassessments and insulation that
comes out of that.
So that's really two teams.
So we're a MassSave partner andwith that we're helping
MassSave conduct what a lot ofpeople refer to as home energy
audits or assessments.
So we're coming into your homeletting you know, like, what's
efficient, what's not, what arelittle tweaks that you can make,
and then we're helping you dothat along the way.
(01:42):
So the way we like to thinkabout our company is that we
really can help you throughlarger projects throughout your
home or business and you have aone-stop shop.
You're not working with a bunchof different contractors,
you're working with one companyand that's the advantage that we
like to tell people that theyhave when they're working with
us.
Speaker 2 (02:00):
Love it.
So, matt, how did you get intothis business?
Speaker 3 (02:05):
So I have an interesting road coming into
this business.
So Endless Energy in some formhas actually been around for
about 40 years.
It actually started out ofPennsylvania as a water
treatment company and thentransformed into a solar company
, and the gentleman who owned ithis two sons were working with
him.
One of the sons decided to cometo Massachusetts about 15, 16
(02:26):
years ago and so NLS Energystarted in Massachusetts as a
solar company.
Well, about four years ago,that gentleman decided that it
was time for him to get out ofthe business and I was looking
to find a business that I couldcome in and grow, and I was
looking for a company to comeinto that was somewhat mission
driven and focused onsustainability and things that
(02:48):
were good for the environmentand good for homeowners, and so
I thought it was a goodopportunity to do that.
I've come in.
The business has changed a lotsince I've been here.
We actually have stopped doingsolar projects.
The solar market is a veryinteresting one in Massachusetts
right now, but we grewtremendously in what the prior
owner was doing.
He was doing mini splits, whichare a form of heat pumps.
(03:08):
We've now grown that a lot andfocus on ducted heat pumps and
mini splits and all sorts ofother things, but with a focus
on systems that are good for theNew England climate and also
good for the environment.
So you know, they're cuttingdown on decarbonization from
households, and so that wassomething that was really
important to me is that it waskind of a company that was doing
(03:30):
something that was good, and soit's been a great four-year
journey so far.
We have a wonderful staff thatat this point I think we're 80
people deep, something like that, and so we've got a lot of
employees who are throughoutMassachusetts, everywhere, and
honestly, it's a joy to come towork every day and learn from
(03:50):
them and hear stories aboutcustomers and help customers
through their own journeys witheither remodeling or whatever
that might look like in theirown homes.
Speaker 2 (04:03):
I'm sure the stories are exciting.
That might look like in theirown homes.
I'm sure the stories areexciting.
Speaker 3 (04:09):
They're exciting and every once in a while you get
one where you're like no, thatcan't be true.
Speaker 2 (04:13):
I can only imagine.
So, matt, what are some mythsor misconceptions that you've
discovered in your industries?
Speaker 3 (04:24):
Yeah, absolutely.
I think that right now, thereare really two big myths that
are out there.
When we're talking about heatpumps in particular, the biggest
myth is that they don't work.
In New England, when people saythat, they're thinking of heat
pumps from the 1980s, heat pumptechnology has changed so much
that you now have what arecalled modulating or inverter
(04:46):
heat pumps, and these have beenaround actually for quite a
while, and a lot of these arespecifically made for cold
climates like New England, andin fact, our company won't
install systems if they don'tfunction into negative numbers.
So a typical system for us isfunctioning often at 100%
capacity, down towards somethinglike negative 13 degrees, and
(05:08):
so it's pretty rare that youactually see temperatures like
that in New England, and so thatleaves us pretty confident that
homeowners and businesses thatwe work with who are installing
these aren't going to be in asituation where you know it's
too cold or they're lacking heat, and so that's something that
is a myth that's out there.
The other myth that's out there,or maybe hot topic at the
(05:29):
moment, is I know that there's alot of focus right now on mass
save and people are saying, oh,it's being added to my energy
bill.
This has been going on foryears and years, and the reality
is that you are paying intothis program.
It's a program that everybodyshould take advantage of, and so
it's actually very sad to mewhen I see people say you know,
(05:49):
oh, I'm not going to get anenergy audit because I don't
like MassSave.
Well, this is a program,believe it or not, you're
already participating in in oneway or another, and so it's to
your advantage to do it.
And people say, well, it's notreally going to make that much
of a difference because maybethey have a slightly newer home.
I always like to tell the storyof my own home, which is about
15 years old, and we moved intoit maybe 10 years ago and so it
(06:13):
was relatively new when we did,and we have a boiler system
there, so I don't have heatpumps yet, but that boiler
anytime it would get about 20degrees outside, it would really
struggle to keep the houseabove about 62, 63 degrees.
And I had the team from ourcompany come out and do a mass
safe home energy assessment andthere were a handful of
insulation recommendations and Isaid, ok, let's go ahead and
(06:35):
let's do it.
They did it.
The winter that came immediatelyafter.
This was maybe three years ago.
It was the winter where we hadthis like 24 hour stretch where
the real feel was like negative15 degrees, something like that,
for about 24 hours, and wecranked our heat up the night
before to about, you know, 82,something like that, thinking,
(06:59):
okay, it's going to, thetemperature is going to drop,
this boiler's not going to keepup.
We know what happens when it's20 degrees outside.
Well, lo and behold, we wake upin the middle of the night and
then the next morning and we'resweating because it's so hot in
the house.
Because what they did throughthat program really fixed a lot
of the insulation issues in thehouse and it held that
temperature.
That boiler was able to workthat much better because of that
(07:22):
, and so I really like to tellpeople that story because it
busts that myth of what MassAiddoes.
It really doesn't do that much.
I can tell you firsthand.
That really made a differencein my house and it's really made
a difference on my heatingbills and cooling bills too,
actually as well.
Speaker 2 (07:38):
Thank you for elaborating on that.
I'm sure you could elaboratemore, but, as you mentioned,
we're paying for it anyhow andwe might as well take advantage
of it.
I think many of our listenerswould want to know even more
about that, so thank you fortouching on that.
Speaker 3 (07:55):
Absolutely.
Speaker 2 (07:57):
So, matt, outside of work, what do you do for fun?
Speaker 3 (08:00):
Well, I have twin six-year-old sons and they are
quite a handful, so most of mytime that's outside of work is
dedicated to doing things withthe two of them, and they are
wild little children who havegreat imaginations, and so on
any given weekend or nightyou'll find us kind of out and
(08:23):
about at a playground or a parkor going to the Museum of
Science in Boston or watchingmovies at home, and so every day
is kind of an adventure,because they just are always
looking to do something andalways looking to pull their
parents into it.
So it's always a fun time withthem.
Speaker 2 (08:42):
Sounds adorable.
Speaker 3 (08:45):
Take lots of pictures .
It's gone by fast.
I still remember when they werelike tiny little things that
were in our arms and now, all ofa sudden, it's like, yeah, it
feels like you're starting tobecome a teenager here.
Speaker 2 (08:57):
Yeah, pretty soon.
They'd be too heavy to lift, sotake a lot of pictures.
I think it's already startingto happen unfortunately, and
embrace the moment, enjoy themoment and lots of pictures,
yeah love it.
Thanks for sharing.
So, matt, let's change gear.
(09:18):
Can you describe one hardshipor one of life's challenge that
you rose above and can now saybecause of it you're stronger
and better what comes to yourmind?
Speaker 3 (09:29):
Sure, one of the and this is more of a personal than
a professional challenge, but Ithink it has lessons that have
tied over to the professionalside of things.
I, very young, actually lostboth of my parents, and so I
lost my dad when I was 19, and Ilost my mother when I was about
(09:52):
28.
And so that was a very earlything and with that, it kind of
forces you to have to figure outand I'm also, I'll add, I'm an
only child and so there are noother siblings, and so with all
of that, it kind of forces youto start to figure out things on
your own and figure out, youknow, how do you move forward
(10:14):
and how do you overcomesomething that just seems so
daunting.
I mean, I remember, after mymother died, there's a house and
there's all this stuff, andwhat do you do with it?
I have no idea where to start.
And that actually was a reallyvaluable experience, because
when you come into a businesslike when I came into Endless
(10:35):
Energy it's actually not thatdifferent, because you look at
it and you say, ok, well, thisis a large company and I'm
somewhat new to home services,and so how do we start with this
?
How do we start to make changes?
And it just all seems sooverwhelming.
And going through an experiencelike that, I think, really
helps because you know that youcan find a path through.
(10:58):
And the reality is there areprobably a million paths, and
maybe a few of them are thewrong and bad paths, but the
rest of them are all paths thatlead you in in generally the
right direction.
And so you have to you learn tohave some faith that, uh, if
you make pretty good choicesalong the way, you can get
through pretty much anythingabsolutely.
Speaker 2 (11:20):
The journey can sometimes look daunting and
rough, but you know, as you goforward, you look back over and
you're saying, oh my God, I gotthrough it and I think if I can
get through that, I can getthrough anything.
Absolutely.
Keeps you going, oh my goodness, yes, that's hard, but thank
(11:42):
you for sharing that.
Yes, that's hard, but thank youfor sharing that.
So, matt, please tell ourlisteners one thing that they
should remember about EndlessEnergy.
Speaker 3 (12:11):
I think the thing to remember about Endless Energy
comes back if it's a projectthat hits a bunch of different
parts, and I really like to talkabout heat pumps here, because
with a heat pump, because of theway that rebates work in
Massachusetts, you often have tohave a mass save home energy
assessment.
You have to do the insulation,you might have to do some
plumbing with it and guess what?
We can hold your hand throughthat whole experience, and so
(12:32):
that's the thing that I alwayswant people to remember is that
we're here to take you throughit.
We're not going to say, okay,you've done this with us, now go
to this other company and takethis step.
Now go to this other companyand take this step, and so we're
holding your hand throughoutthat.
In fact, we have team memberswhose sole function is to help
people get financing, to makesure that their paperwork is
(12:54):
submitted, that that way youknow they don't have to worry
about things or have questionsabout things.
Our team is doing it, sendingit over to you to sign or to
review and sign, and then wesend it off for you.
So that's a big focus for us isjust making things as easy as
possible for homeowners andbusiness owners.
Speaker 2 (13:10):
That makes so much sense.
It's nice to know that you canprovide not just one service,
but many service, and, becausethey like working with your
company, they're able to feel somuch more comfortable and
confident in getting all theworks done from all the
categories that they need tofocus on.
So, matt, how can our listenerslearn more about Endless Energy
(13:32):
?
Speaker 3 (13:32):
Sure, there are two ways.
Probably the best way is to goto our website, which is
wwwgoendlessenergycom, and youcan read about our services.
You can read about blogs Iwrite a good chunk of the blog
so you can get my take on topicsand things like that and you
can also give us a call, andwe've got folks who are on the
(13:53):
phones who are happy to talk toyou about services or answer
questions about something likeMassSave, and you can reach us
on phone by calling 508-501-9990calling 508-501-9990.
Okay, great, so there's a liveperson to answer the phone, or
is it leave a message?
We have a team of people whowill answer the phone and every
(14:14):
once in a while, something slipsthrough the cracks and, in the
age that we're in, we now havethis lovely AI assistant who
picks up those calls.
So you're not even reallyleaving a message.
You're talking to this AI who.
We've actually had staffmembers who's called in and have
been tricked by this AI thatthey're talking to a real person
.
So it's actually prettyfascinating.
Speaker 2 (14:36):
Wow, nice, nice, nice , nice, nice.
No, it's nice to be able tocall a company and actually have
someone pick up the phone to beable to call a company and
actually have someone pick upthe phone.
Speaker 3 (14:51):
That's key.
I feel like that's so, soimportant, and you know it's
something that we watch veryclosely to make sure that, like
everybody's being talked to orresponded to.
And you know the last thing youwant is somebody to feel like
they're not gettingcommunication.
Speaker 2 (15:00):
Well said, Matt.
We really appreciate you beingon the show with us today and we
wish you and Endless Energy allthe very best moving forward.
Speaker 3 (15:11):
Thank you for having me.
Speaker 1 (15:13):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPNorthshorecom.
That's GNPNorthshorecom.
That's gnpnorthshorecom, orcall 857-703-9406.
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, YvonneGodfrey.
Speaker 2 (00:12):
Welcome to the Good Neighbor Podcast Today.
We have the distinct pleasureof having Matt Kidd with us
today.
He is the owner of EndlessEnergy and we are excited to
learn more about his service.
So let's jump right into it,matt, how are you doing today?
Speaker 3 (00:28):
Great.
Thank you so much for havingyou on.
Speaker 2 (00:30):
It's a pleasure to have you, Matt.
Please tell our listeners alittle bit about your company.
Speaker 3 (00:36):
Sure.
So Endless Energy is a homeservices company that actually
touches a bunch of differentareas that homeowners, in my
mind, frankly need.
The biggest area that we workin is heating and cooling, and
we have a huge emphasis on heatpump, which, if you're in
Massachusetts, you know thatright now there are a lot of
incentives for people to switchfrom fossil fuel systems to heat
(00:58):
pump systems.
That's our specialty.
We've been doing this foractually about 13 years at this
point, so we know a thing or twoabout it.
We're not new to that game andso that is our primary focus.
But we also have divisions thatwork on plumbing and electrical,
and the other division that wehave that's actually a pretty
large division is we have onethat focuses on what's called
(01:21):
mass save home energyassessments and insulation that
comes out of that.
So that's really two teams.
So we're a MassSave partner andwith that we're helping
MassSave conduct what a lot ofpeople refer to as home energy
audits or assessments.
So we're coming into your homeletting you know, like, what's
efficient, what's not, what arelittle tweaks that you can make,
and then we're helping you dothat along the way.
(01:42):
So the way we like to thinkabout our company is that we
really can help you throughlarger projects throughout your
home or business and you have aone-stop shop.
You're not working with a bunchof different contractors,
you're working with one companyand that's the advantage that we
like to tell people that theyhave when they're working with
us.
Speaker 2 (02:00):
Love it.
So, matt, how did you get intothis business?
Speaker 3 (02:05):
So I have an interesting road coming into
this business.
So Endless Energy in some formhas actually been around for
about 40 years.
It actually started out ofPennsylvania as a water
treatment company and thentransformed into a solar company
, and the gentleman who owned ithis two sons were working with
him.
One of the sons decided to cometo Massachusetts about 15, 16
(02:26):
years ago and so NLS Energystarted in Massachusetts as a
solar company.
Well, about four years ago,that gentleman decided that it
was time for him to get out ofthe business and I was looking
to find a business that I couldcome in and grow, and I was
looking for a company to comeinto that was somewhat mission
driven and focused onsustainability and things that
(02:48):
were good for the environmentand good for homeowners, and so
I thought it was a goodopportunity to do that.
I've come in.
The business has changed a lotsince I've been here.
We actually have stopped doingsolar projects.
The solar market is a veryinteresting one in Massachusetts
right now, but we grewtremendously in what the prior
owner was doing.
He was doing mini splits, whichare a form of heat pumps.
(03:08):
We've now grown that a lot andfocus on ducted heat pumps and
mini splits and all sorts ofother things, but with a focus
on systems that are good for theNew England climate and also
good for the environment.
So you know, they're cuttingdown on decarbonization from
households, and so that wassomething that was really
important to me is that it waskind of a company that was doing
(03:30):
something that was good, and soit's been a great four-year
journey so far.
We have a wonderful staff thatat this point I think we're 80
people deep, something like that, and so we've got a lot of
employees who are throughoutMassachusetts, everywhere, and
honestly, it's a joy to come towork every day and learn from
(03:50):
them and hear stories aboutcustomers and help customers
through their own journeys witheither remodeling or whatever
that might look like in theirown homes.
Speaker 2 (04:03):
I'm sure the stories are exciting.
That might look like in theirown homes.
I'm sure the stories areexciting.
Speaker 3 (04:09):
They're exciting and every once in a while you get
one where you're like no, thatcan't be true.
Speaker 2 (04:13):
I can only imagine.
So, matt, what are some mythsor misconceptions that you've
discovered in your industries?
Speaker 3 (04:24):
Yeah, absolutely.
I think that right now, thereare really two big myths that
are out there.
When we're talking about heatpumps in particular, the biggest
myth is that they don't work.
In New England, when people saythat, they're thinking of heat
pumps from the 1980s, heat pumptechnology has changed so much
that you now have what arecalled modulating or inverter
(04:46):
heat pumps, and these have beenaround actually for quite a
while, and a lot of these arespecifically made for cold
climates like New England, andin fact, our company won't
install systems if they don'tfunction into negative numbers.
So a typical system for us isfunctioning often at 100%
capacity, down towards somethinglike negative 13 degrees, and
(05:08):
so it's pretty rare that youactually see temperatures like
that in New England, and so thatleaves us pretty confident that
homeowners and businesses thatwe work with who are installing
these aren't going to be in asituation where you know it's
too cold or they're lacking heat, and so that's something that
is a myth that's out there.
The other myth that's out there,or maybe hot topic at the
(05:29):
moment, is I know that there's alot of focus right now on mass
save and people are saying, oh,it's being added to my energy
bill.
This has been going on foryears and years, and the reality
is that you are paying intothis program.
It's a program that everybodyshould take advantage of, and so
it's actually very sad to mewhen I see people say you know,
(05:49):
oh, I'm not going to get anenergy audit because I don't
like MassSave.
Well, this is a program,believe it or not, you're
already participating in in oneway or another, and so it's to
your advantage to do it.
And people say, well, it's notreally going to make that much
of a difference because maybethey have a slightly newer home.
I always like to tell the storyof my own home, which is about
15 years old, and we moved intoit maybe 10 years ago and so it
(06:13):
was relatively new when we did,and we have a boiler system
there, so I don't have heatpumps yet, but that boiler
anytime it would get about 20degrees outside, it would really
struggle to keep the houseabove about 62, 63 degrees.
And I had the team from ourcompany come out and do a mass
safe home energy assessment andthere were a handful of
insulation recommendations and Isaid, ok, let's go ahead and
(06:35):
let's do it.
They did it.
The winter that came immediatelyafter.
This was maybe three years ago.
It was the winter where we hadthis like 24 hour stretch where
the real feel was like negative15 degrees, something like that,
for about 24 hours, and wecranked our heat up the night
before to about, you know, 82,something like that, thinking,
(06:59):
okay, it's going to, thetemperature is going to drop,
this boiler's not going to keepup.
We know what happens when it's20 degrees outside.
Well, lo and behold, we wake upin the middle of the night and
then the next morning and we'resweating because it's so hot in
the house.
Because what they did throughthat program really fixed a lot
of the insulation issues in thehouse and it held that
temperature.
That boiler was able to workthat much better because of that
(07:22):
, and so I really like to tellpeople that story because it
busts that myth of what MassAiddoes.
It really doesn't do that much.
I can tell you firsthand.
That really made a differencein my house and it's really made
a difference on my heatingbills and cooling bills too,
actually as well.
Speaker 2 (07:38):
Thank you for elaborating on that.
I'm sure you could elaboratemore, but, as you mentioned,
we're paying for it anyhow andwe might as well take advantage
of it.
I think many of our listenerswould want to know even more
about that, so thank you fortouching on that.
Speaker 3 (07:55):
Absolutely.
Speaker 2 (07:57):
So, matt, outside of work, what do you do for fun?
Speaker 3 (08:00):
Well, I have twin six-year-old sons and they are
quite a handful, so most of mytime that's outside of work is
dedicated to doing things withthe two of them, and they are
wild little children who havegreat imaginations, and so on
any given weekend or nightyou'll find us kind of out and
(08:23):
about at a playground or a parkor going to the Museum of
Science in Boston or watchingmovies at home, and so every day
is kind of an adventure,because they just are always
looking to do something andalways looking to pull their
parents into it.
So it's always a fun time withthem.
Speaker 2 (08:42):
Sounds adorable.
Speaker 3 (08:45):
Take lots of pictures .
It's gone by fast.
I still remember when they werelike tiny little things that
were in our arms and now, all ofa sudden, it's like, yeah, it
feels like you're starting tobecome a teenager here.
Speaker 2 (08:57):
Yeah, pretty soon.
They'd be too heavy to lift, sotake a lot of pictures.
I think it's already startingto happen unfortunately, and
embrace the moment, enjoy themoment and lots of pictures,
yeah love it.
Thanks for sharing.
So, matt, let's change gear.
(09:18):
Can you describe one hardshipor one of life's challenge that
you rose above and can now saybecause of it you're stronger
and better what comes to yourmind?
Speaker 3 (09:29):
Sure, one of the and this is more of a personal than
a professional challenge, but Ithink it has lessons that have
tied over to the professionalside of things.
I, very young, actually lostboth of my parents, and so I
lost my dad when I was 19, and Ilost my mother when I was about
(09:52):
28.
And so that was a very earlything and with that, it kind of
forces you to have to figure outand I'm also, I'll add, I'm an
only child and so there are noother siblings, and so with all
of that, it kind of forces youto start to figure out things on
your own and figure out, youknow, how do you move forward
(10:14):
and how do you overcomesomething that just seems so
daunting.
I mean, I remember, after mymother died, there's a house and
there's all this stuff, andwhat do you do with it?
I have no idea where to start.
And that actually was a reallyvaluable experience, because
when you come into a businesslike when I came into Endless
(10:35):
Energy it's actually not thatdifferent, because you look at
it and you say, ok, well, thisis a large company and I'm
somewhat new to home services,and so how do we start with this
?
How do we start to make changes?
And it just all seems sooverwhelming.
And going through an experiencelike that, I think, really
helps because you know that youcan find a path through.
(10:58):
And the reality is there areprobably a million paths, and
maybe a few of them are thewrong and bad paths, but the
rest of them are all paths thatlead you in in generally the
right direction.
And so you have to you learn tohave some faith that, uh, if
you make pretty good choicesalong the way, you can get
through pretty much anythingabsolutely.
Speaker 2 (11:20):
The journey can sometimes look daunting and
rough, but you know, as you goforward, you look back over and
you're saying, oh my God, I gotthrough it and I think if I can
get through that, I can getthrough anything.
Absolutely.
Keeps you going, oh my goodness, yes, that's hard, but thank
(11:42):
you for sharing that.
Yes, that's hard, but thank youfor sharing that.
So, matt, please tell ourlisteners one thing that they
should remember about EndlessEnergy.
Speaker 3 (12:11):
I think the thing to remember about Endless Energy
comes back if it's a projectthat hits a bunch of different
parts, and I really like to talkabout heat pumps here, because
with a heat pump, because of theway that rebates work in
Massachusetts, you often have tohave a mass save home energy
assessment.
You have to do the insulation,you might have to do some
plumbing with it and guess what?
We can hold your hand throughthat whole experience, and so
(12:32):
that's the thing that I alwayswant people to remember is that
we're here to take you throughit.
We're not going to say, okay,you've done this with us, now go
to this other company and takethis step.
Now go to this other companyand take this step, and so we're
holding your hand throughoutthat.
In fact, we have team memberswhose sole function is to help
people get financing, to makesure that their paperwork is
(12:54):
submitted, that that way youknow they don't have to worry
about things or have questionsabout things.
Our team is doing it, sendingit over to you to sign or to
review and sign, and then wesend it off for you.
So that's a big focus for us isjust making things as easy as
possible for homeowners andbusiness owners.
Speaker 2 (13:10):
That makes so much sense.
It's nice to know that you canprovide not just one service,
but many service, and, becausethey like working with your
company, they're able to feel somuch more comfortable and
confident in getting all theworks done from all the
categories that they need tofocus on.
So, matt, how can our listenerslearn more about Endless Energy
(13:32):
?
Speaker 3 (13:32):
Sure, there are two ways.
Probably the best way is to goto our website, which is
wwwgoendlessenergycom, and youcan read about our services.
You can read about blogs Iwrite a good chunk of the blog
so you can get my take on topicsand things like that and you
can also give us a call, andwe've got folks who are on the
(13:53):
phones who are happy to talk toyou about services or answer
questions about something likeMassSave, and you can reach us
on phone by calling 508-501-9990calling 508-501-9990.
Okay, great, so there's a liveperson to answer the phone, or
is it leave a message?
We have a team of people whowill answer the phone and every
(14:14):
once in a while, something slipsthrough the cracks and, in the
age that we're in, we now havethis lovely AI assistant who
picks up those calls.
So you're not even reallyleaving a message.
You're talking to this AI who.
We've actually had staffmembers who's called in and have
been tricked by this AI thatthey're talking to a real person
.
So it's actually prettyfascinating.
Speaker 2 (14:36):
Wow, nice, nice, nice , nice, nice.
No, it's nice to be able tocall a company and actually have
someone pick up the phone to beable to call a company and
actually have someone pick upthe phone.
Speaker 3 (14:51):
That's key.
I feel like that's so, soimportant, and you know it's
something that we watch veryclosely to make sure that, like
everybody's being talked to orresponded to.
And you know the last thing youwant is somebody to feel like
they're not gettingcommunication.
Speaker 2 (15:00):
Well said, Matt.
We really appreciate you beingon the show with us today and we
wish you and Endless Energy allthe very best moving forward.
Speaker 3 (15:11):
Thank you for having me.
Speaker 1 (15:13):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPNorthshorecom.
That's GNPNorthshorecom.
That's gnpnorthshorecom, orcall 857-703-9406.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Amy Robach & T.J. Holmes present: Aubrey O’Day, Covering the Diddy Trial
Introducing… Aubrey O’Day Diddy’s former protege, television personality, platinum selling music artist, Danity Kane alum Aubrey O’Day joins veteran journalists Amy Robach and TJ Holmes to provide a unique perspective on the trial that has captivated the attention of the nation. Join them throughout the trial as they discuss, debate, and dissect every detail, every aspect of the proceedings. Aubrey will offer her opinions and expertise, as only she is qualified to do given her first-hand knowledge. From her days on Making the Band, as she emerged as the breakout star, the truth of the situation would be the opposite of the glitz and glamour. Listen throughout every minute of the trial, for this exclusive coverage. Amy Robach and TJ Holmes present Aubrey O’Day, Covering the Diddy Trial, an iHeartRadio podcast.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.