What makes Jesse Roberts with Precision Disposal of South Florida a good neighbor?
Discover the inspiring journey of Jesse Roberts, the entrepreneur shaking up the dumpster rental industry with Precision Disposal of South Florida. Ever wonder how a casual conversation with a friend could lead to a booming business? Jesse's story is all about spotting a gap in customer service and filling it with "white glove" dedication, particularly for roofers. Moving from Massachusetts to the sunny climes of Florida wasn't just a change of scenery; it was the catalyst for an innovative approach that defies traditional industry norms. Whether you're curious about entrepreneurship, or you're just intrigued by the notion of customer service in unexpected places, Jesse's account offers a refreshing perspective.
Beyond business, Jesse opens the door to his personal life, sharing how the loss of his father fuels his ambition and how his beloved wife Brittany became an indispensable partner in their venture, even juggling truck driving with family duties. The episode takes you into the heart of a family's resilience and the role of teamwork in building success. Jesse also sheds light on the charitable side of Precision Disposal, emphasizing community ties, and invites listeners to connect via social media to stay updated on their initiatives. Get inspired by a story where family, passion, and business converge in powerful and meaningful ways.
To learn more about Precision Disposal of South Florida go to:
https://www.treasurecoastdumpsterrental.com/
Precision Disposal of South Florida
772-201-8482
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Benjamin John.
Speaker 2 (00:11):
Welcome back to the Good Neighbor Podcast.
Hey, are you looking for areliable company to help you
dispose of whatever it is youneed to dispose of?
Well, we're going to talk withJesse Roberts today and listen
to what he has to say about hisbusiness and get to know his
company a little bit more.
Jesse, welcome to the show.
How are you?
Speaker 3 (00:30):
I'm great Thanks for having me on.
Speaker 2 (00:32):
Yeah, absolutely.
Thanks for making the time.
Well, I'm interested to know alittle bit more about the
company and also let thecommunity know a little bit more
about your business.
So let's start with that.
Can you tell us a little bitmore about it?
Speaker 3 (00:46):
Sure, yeah.
So we started in 2021,essentially was a little bit of
an accidental start of abusiness with a friend of mine
and we just kind of startedtalking about some areas of the
trades that were lackingcustomer service, and one of the
areas that we highlighted rightoff the rip was dumpster
rentals, and that was because wehad gotten plenty of them over
(01:08):
our course of working in thetrades for 20 years.
We were like this is an areawhere people do not get the
service they need.
There is not really a clientfocus, it's more of a stamp you
need this size dumpster, we willbe there on this day, that is
it.
And then here are youradditional charges and we just
decided that we could.
We felt confident that we couldbring a level of customer
(01:30):
service to this industry thatwasn't really present prior very
cool, I like that.
Speaker 2 (01:35):
So you seen that there was a gap that needed to
be filled and you knew you couldfill.
Speaker 3 (01:39):
It sounds like yeah, we felt confident that we could,
um, just from doing a lot ofmarket research and calling
different companies and findingout how they do their pricing
and things like that, we justfelt like there was just nothing
there.
And we knew some differentniches of the needs for
dumpsters that we felt like theyneed that level of customer
(02:00):
service, one in particular beingroofers of customer service,
one in particular being roofers.
So we just kind of went withthat and we started out with
that.
We're going to provide a whiteglove type service that focuses
more on repeating business withthese clients rather than just
going to the next one and goingto the next one.
Speaker 2 (02:17):
Nice, I like that.
Well, you kind of answered mynext question, but maybe I'll
ask it anyways because theremight be some other information
involving that.
I was going to ask how you gotinto the business.
So, other than the explanation,is there any other thing that
kind of played a factor as faras you getting into that
industry?
Speaker 3 (02:34):
Well, you know, essentially I was working with a
.
I'm from, born and raised inMassachusetts, lived here for
six years and I worked at agreat company up in
Massachusetts totally differentindustry and I worked with a guy
who had a kind of like a hobbybackground in digital marketing.
And when I announced that I wasleaving that company to move to
(02:57):
Florida, he said look, I'mgoing to go too.
I don't want to stay if you'renot going to be here.
He reported to me.
We were good friends.
He wanted to do somethingdifferent.
He said I'm going to go all inwith my marketing business.
So, long story short, he builtout a briefcase dumpster rental
company and he presented it toan existing dumpster company and
said look, this digital age ofadvertising and generating
(03:20):
business is something you're nottouching.
You've been in business for along time.
Would you like an opportunityto tap into these customers that
you don't have?
Just, I guess, to keep it short, he wasn't interested.
He's more of an old schoolperson and he decided he was
going to pass on the opportunity.
So then my partner had alreadystarted to generate leads.
(03:40):
This is in another state, notFlorida, for this type of
business and he said well, youknow what?
I'll just start farming outthese leads.
Next thing you know he wasfarming out so many leads.
He started a dumpster companyand I just happened to see it
one day on my way home from workon Facebook sitting in traffic
on the turnpike, 45 minuteconversation later, walking in
(04:01):
the door telling my wife we'restarting a dumpster company.
She's looking at me like I hadeight heads.
Speaker 2 (04:06):
Here we are, though.
I like that.
It sounds like it was meant tobe.
So can you tell me a myth or amisconception in that industry
that you found typically?
Speaker 3 (04:19):
Oh well, I would say A misconception would be that
the hauler is not going to careabout your property.
I think that that's somewherethat we're trying to break the
mold.
You know, most companies aregoing to have you sign an
ironclad contract that's goingto say that, no matter what
(04:41):
happens on the property, it'snot our fault.
It's understandable to havethat approach, because you don't
know what you're walking intoand you don't know what could
happen.
We're in Florida.
These driveways are made out ofconcrete.
We don't know what's under them.
We don't have x-ray vision.
Things can happen.
I think that what we found wasagain going back to the
relationships that look, ifyou're doing 10, 15, 20, 30, 40
(05:03):
dumpsters a month with us and webreak something, we're just
going to fix it.
Number one we have insurance.
Number two the relationshipmatters more.
So we've seen other competitorswalk away from those type of
volume relationships over a$1,500 repair to a driveway and
when we do the math and we lookat it, we say you know what,
(05:26):
$1,500 to keep a $20,000 a monthclient, I think it's worth it.
Let's fix the driveway.
So I would say that's probablythe best thing I could give you
on that.
Speaker 2 (05:35):
Nice, Okay.
So outside of work, what do youlike to do for fun?
Speaker 3 (05:43):
So for fun.
What I do for fun is I racedirt bikes.
I race trail races in theflorida trail riders association
, all over florida and thesoutheast of the country.
Um, but more than that, I am anavid cheer dad.
So I have three daughters thatdo competition cheerleading.
(06:03):
They've been doing it for nineyears and we travel all over the
country.
We just got back from Atlantalast night, so I'm an avid cheer
dad.
I'm the loudest one out there.
I'm screaming and yelling andhaving a blast watching my
daughters, you know, perfecttheir craft and they're so
passionate about it.
It's means more to me than eventhings I do for myself,
obviously, just watching them bepassionate and happy and
successful.
Speaker 2 (06:25):
Very cool.
I can relate.
I got a 12 year old daughter ofmy own, so I respect that.
Yeah, all right, I'm going toswitch gears on you real quick
here.
Can you describe a hardship ora life challenge that you went
through and has made youstronger?
Speaker 3 (06:40):
Absolutely, I would say it's something that drives
me every single day and hassince that day.
And it was the passing of myfather at a young age.
So when I was 13 years old, Ilost my father to a heart attack
.
He had no previous history ofany heart issues or anything
like that.
It was completely out of theblue and obviously, as a 13 year
(07:02):
old boy only child, by the wayyou know, that's kind of the
time in life where you're you'reneeding that positive male role
model.
And you know, since that day Ihave used that, like it was
yesterday, and I just make surethat every decision I make,
every action I have whether it'sbusiness or being a father or
(07:22):
being a good spouse that hewould be proud of me if I acted
the way that I act and of courseit doesn't happen every time,
but I use that as my measuringstick to go through life and
make sure that would he be proudof me on this decision?
Would he be proud of me on thisreaction?
And that's just kind of the waythat I drive myself.
So that's the way I use it andit was a massive challenge.
(07:43):
Losing a parent is somethingthat you deal with for the rest
of your life, so being able touse it as a as a way to drive
myself to do positive things andcontinue to be constantly
pushing for success is what Itry to do with it.
Speaker 2 (07:57):
Wow yeah, that's a powerful story and I like
hearing that you uh.
Through such a tragic event,you found a way to keep your dad
uh in your life and turn thatinto something as positive as
possible.
I like that.
Speaker 3 (08:11):
Tell our listeners one thing they should remember
about precision disposal ofSouth Florida thing that this
business has to share with thepublic would be the fact that
(08:32):
when we started this business,my wife Brittany drove the truck
for six months.
She had zero experience.
But again, having a largefamily, I couldn't walk away
from my real job quote, unquoteto just deliver four or five
dumpsters a day and not know ifwe're going to be able to pay
the bills with that.
So when my partner and I werejust kind of like talking out
(08:53):
that like me coming home atseven o'clock at night and
delivering dumpsters untilmidnight every night during the
week and then running all daySaturday and Sunday probably
didn't make sense, we were justlike, well, but we need to hire
a part time driver and we don'twant to hire somebody and not
give them consistent work.
So what do we do?
And my wife literally waswalking by and was like I'll do
it.
And I was like, well, okay,you'll do it, okay, brittany's
(09:17):
going to do it.
So that's what we ended up doing.
She got in the truck, we gaveher literally three days of
training, we produced thestandard of work, a 12 page
manual that we give all of ourdrivers and train everyone with
now.
Because it turned out to besuccessful and we sent her out
the door and she did that jobfor six months, along with
picking up my kids and droppingoff my kids to school and cheer
(09:39):
every day, and we never had acomplaint or an issue until I
was able to step away from myreal job and then get in the
truck and start as a one manband myself about six months in.
But we don't talk about that alot because Brittany is not a
big in front of the camera, infront of the public, type of
person and I just think that itmatters because not only just
for people to give our businessrespect, but for anyone else
(10:01):
who's trying to start their ownbusiness, like those types of
sacrifices are what it takes andnever forget what it took to
get you going.
Speaker 2 (10:09):
Yeah, there's a lot of strong messages in that and,
yeah, hats off to Brittany forrolling her sleeves up and
applying that all hands on deck,teamwork mentality to do what
needed to be done.
That's yeah, that's powerful,all right.
And last thing here, jesse, howcan our listeners learn more
(10:31):
about precision disposal ofSouth Florida?
Speaker 3 (10:35):
I would say, just stay up on our Facebook feed.
For the most part, we'reparticipating in a lot of
different events.
In 2024, we donated over $7,000to local charities, so we're
always involved in somethingthat's going on.
So, in particular, tomorrowwe're sponsoring a realtor's
luncheon at Bonefish Max in PortSt Lucie.
(10:56):
So there's always somethinggoing on.
So if you just keep an eye onour Facebook, that's where
you'll find pretty much whatwe're up to our website links
and everything else there andwe're always looking for new
members for our team and anybodywho's got any good charities or
looking for some assistance.
Feel free to reach out.
Speaker 2 (11:16):
Very good.
Well, jesse, I appreciate youjumping on the show here and
sharing some of your story andletting people know, uh, how you
guys operate your business andhow they can get a hold of you
if they need to utilize yourservices.
So that's it for today.
I wish you and the companymoving forward.
All right, wish you guys thebest.
Moving forward, rather.
Thank you so much.
Best moving forward rather.
Speaker 3 (11:36):
Thank you so much.
We appreciate the opportunity.
Speaker 1 (11:38):
You bet.
Thank you for listening to theGood Neighbor Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPPortStLucycom.
That's GNPPortStLucycom, orcall 772-303-1036.
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Benjamin John.
Speaker 2 (00:11):
Welcome back to the Good Neighbor Podcast.
Hey, are you looking for areliable company to help you
dispose of whatever it is youneed to dispose of?
Well, we're going to talk withJesse Roberts today and listen
to what he has to say about hisbusiness and get to know his
company a little bit more.
Jesse, welcome to the show.
How are you?
Speaker 3 (00:30):
I'm great Thanks for having me on.
Speaker 2 (00:32):
Yeah, absolutely.
Thanks for making the time.
Well, I'm interested to know alittle bit more about the
company and also let thecommunity know a little bit more
about your business.
So let's start with that.
Can you tell us a little bitmore about it?
Speaker 3 (00:46):
Sure, yeah.
So we started in 2021,essentially was a little bit of
an accidental start of abusiness with a friend of mine
and we just kind of startedtalking about some areas of the
trades that were lackingcustomer service, and one of the
areas that we highlighted rightoff the rip was dumpster
rentals, and that was because wehad gotten plenty of them over
(01:08):
our course of working in thetrades for 20 years.
We were like this is an areawhere people do not get the
service they need.
There is not really a clientfocus, it's more of a stamp you
need this size dumpster, we willbe there on this day, that is
it.
And then here are youradditional charges and we just
decided that we could.
We felt confident that we couldbring a level of customer
(01:30):
service to this industry thatwasn't really present prior very
cool, I like that.
Speaker 2 (01:35):
So you seen that there was a gap that needed to
be filled and you knew you couldfill.
Speaker 3 (01:39):
It sounds like yeah, we felt confident that we could,
um, just from doing a lot ofmarket research and calling
different companies and findingout how they do their pricing
and things like that, we justfelt like there was just nothing
there.
And we knew some differentniches of the needs for
dumpsters that we felt like theyneed that level of customer
(02:00):
service, one in particular beingroofers of customer service,
one in particular being roofers.
So we just kind of went withthat and we started out with
that.
We're going to provide a whiteglove type service that focuses
more on repeating business withthese clients rather than just
going to the next one and goingto the next one.
Speaker 2 (02:17):
Nice, I like that.
Well, you kind of answered mynext question, but maybe I'll
ask it anyways because theremight be some other information
involving that.
I was going to ask how you gotinto the business.
So, other than the explanation,is there any other thing that
kind of played a factor as faras you getting into that
industry?
Speaker 3 (02:34):
Well, you know, essentially I was working with a
.
I'm from, born and raised inMassachusetts, lived here for
six years and I worked at agreat company up in
Massachusetts totally differentindustry and I worked with a guy
who had a kind of like a hobbybackground in digital marketing.
And when I announced that I wasleaving that company to move to
(02:57):
Florida, he said look, I'mgoing to go too.
I don't want to stay if you'renot going to be here.
He reported to me.
We were good friends.
He wanted to do somethingdifferent.
He said I'm going to go all inwith my marketing business.
So, long story short, he builtout a briefcase dumpster rental
company and he presented it toan existing dumpster company and
said look, this digital age ofadvertising and generating
(03:20):
business is something you're nottouching.
You've been in business for along time.
Would you like an opportunityto tap into these customers that
you don't have?
Just, I guess, to keep it short, he wasn't interested.
He's more of an old schoolperson and he decided he was
going to pass on the opportunity.
So then my partner had alreadystarted to generate leads.
(03:40):
This is in another state, notFlorida, for this type of
business and he said well, youknow what?
I'll just start farming outthese leads.
Next thing you know he wasfarming out so many leads.
He started a dumpster companyand I just happened to see it
one day on my way home from workon Facebook sitting in traffic
on the turnpike, 45 minuteconversation later, walking in
(04:01):
the door telling my wife we'restarting a dumpster company.
She's looking at me like I hadeight heads.
Speaker 2 (04:06):
Here we are, though.
I like that.
It sounds like it was meant tobe.
So can you tell me a myth or amisconception in that industry
that you found typically?
Speaker 3 (04:19):
Oh well, I would say A misconception would be that
the hauler is not going to careabout your property.
I think that that's somewherethat we're trying to break the
mold.
You know, most companies aregoing to have you sign an
ironclad contract that's goingto say that, no matter what
(04:41):
happens on the property, it'snot our fault.
It's understandable to havethat approach, because you don't
know what you're walking intoand you don't know what could
happen.
We're in Florida.
These driveways are made out ofconcrete.
We don't know what's under them.
We don't have x-ray vision.
Things can happen.
I think that what we found wasagain going back to the
relationships that look, ifyou're doing 10, 15, 20, 30, 40
(05:03):
dumpsters a month with us and webreak something, we're just
going to fix it.
Number one we have insurance.
Number two the relationshipmatters more.
So we've seen other competitorswalk away from those type of
volume relationships over a$1,500 repair to a driveway and
when we do the math and we lookat it, we say you know what,
(05:26):
$1,500 to keep a $20,000 a monthclient, I think it's worth it.
Let's fix the driveway.
So I would say that's probablythe best thing I could give you
on that.
Speaker 2 (05:35):
Nice, Okay.
So outside of work, what do youlike to do for fun?
Speaker 3 (05:43):
So for fun.
What I do for fun is I racedirt bikes.
I race trail races in theflorida trail riders association
, all over florida and thesoutheast of the country.
Um, but more than that, I am anavid cheer dad.
So I have three daughters thatdo competition cheerleading.
(06:03):
They've been doing it for nineyears and we travel all over the
country.
We just got back from Atlantalast night, so I'm an avid cheer
dad.
I'm the loudest one out there.
I'm screaming and yelling andhaving a blast watching my
daughters, you know, perfecttheir craft and they're so
passionate about it.
It's means more to me than eventhings I do for myself,
obviously, just watching them bepassionate and happy and
successful.
Speaker 2 (06:25):
Very cool.
I can relate.
I got a 12 year old daughter ofmy own, so I respect that.
Yeah, all right, I'm going toswitch gears on you real quick
here.
Can you describe a hardship ora life challenge that you went
through and has made youstronger?
Speaker 3 (06:40):
Absolutely, I would say it's something that drives
me every single day and hassince that day.
And it was the passing of myfather at a young age.
So when I was 13 years old, Ilost my father to a heart attack
.
He had no previous history ofany heart issues or anything
like that.
It was completely out of theblue and obviously, as a 13 year
(07:02):
old boy only child, by the wayyou know, that's kind of the
time in life where you're you'reneeding that positive male role
model.
And you know, since that day Ihave used that, like it was
yesterday, and I just make surethat every decision I make,
every action I have whether it'sbusiness or being a father or
(07:22):
being a good spouse that hewould be proud of me if I acted
the way that I act and of courseit doesn't happen every time,
but I use that as my measuringstick to go through life and
make sure that would he be proudof me on this decision?
Would he be proud of me on thisreaction?
And that's just kind of the waythat I drive myself.
So that's the way I use it andit was a massive challenge.
(07:43):
Losing a parent is somethingthat you deal with for the rest
of your life, so being able touse it as a as a way to drive
myself to do positive things andcontinue to be constantly
pushing for success is what Itry to do with it.
Speaker 2 (07:57):
Wow yeah, that's a powerful story and I like
hearing that you uh.
Through such a tragic event,you found a way to keep your dad
uh in your life and turn thatinto something as positive as
possible.
I like that.
Speaker 3 (08:11):
Tell our listeners one thing they should remember
about precision disposal ofSouth Florida thing that this
business has to share with thepublic would be the fact that
(08:32):
when we started this business,my wife Brittany drove the truck
for six months.
She had zero experience.
But again, having a largefamily, I couldn't walk away
from my real job quote, unquoteto just deliver four or five
dumpsters a day and not know ifwe're going to be able to pay
the bills with that.
So when my partner and I werejust kind of like talking out
(08:53):
that like me coming home atseven o'clock at night and
delivering dumpsters untilmidnight every night during the
week and then running all daySaturday and Sunday probably
didn't make sense, we were justlike, well, but we need to hire
a part time driver and we don'twant to hire somebody and not
give them consistent work.
So what do we do?
And my wife literally waswalking by and was like I'll do
it.
And I was like, well, okay,you'll do it, okay, brittany's
(09:17):
going to do it.
So that's what we ended up doing.
She got in the truck, we gaveher literally three days of
training, we produced thestandard of work, a 12 page
manual that we give all of ourdrivers and train everyone with
now.
Because it turned out to besuccessful and we sent her out
the door and she did that jobfor six months, along with
picking up my kids and droppingoff my kids to school and cheer
(09:39):
every day, and we never had acomplaint or an issue until I
was able to step away from myreal job and then get in the
truck and start as a one manband myself about six months in.
But we don't talk about that alot because Brittany is not a
big in front of the camera, infront of the public, type of
person and I just think that itmatters because not only just
for people to give our businessrespect, but for anyone else
(10:01):
who's trying to start their ownbusiness, like those types of
sacrifices are what it takes andnever forget what it took to
get you going.
Speaker 2 (10:09):
Yeah, there's a lot of strong messages in that and,
yeah, hats off to Brittany forrolling her sleeves up and
applying that all hands on deck,teamwork mentality to do what
needed to be done.
That's yeah, that's powerful,all right.
And last thing here, jesse, howcan our listeners learn more
(10:31):
about precision disposal ofSouth Florida?
Speaker 3 (10:35):
I would say, just stay up on our Facebook feed.
For the most part, we'reparticipating in a lot of
different events.
In 2024, we donated over $7,000to local charities, so we're
always involved in somethingthat's going on.
So, in particular, tomorrowwe're sponsoring a realtor's
luncheon at Bonefish Max in PortSt Lucie.
(10:56):
So there's always somethinggoing on.
So if you just keep an eye onour Facebook, that's where
you'll find pretty much whatwe're up to our website links
and everything else there andwe're always looking for new
members for our team and anybodywho's got any good charities or
looking for some assistance.
Feel free to reach out.
Speaker 2 (11:16):
Very good.
Well, jesse, I appreciate youjumping on the show here and
sharing some of your story andletting people know, uh, how you
guys operate your business andhow they can get a hold of you
if they need to utilize yourservices.
So that's it for today.
I wish you and the companymoving forward.
All right, wish you guys thebest.
Moving forward, rather.
Thank you so much.
Best moving forward rather.
Speaker 3 (11:36):
Thank you so much.
We appreciate the opportunity.
Speaker 1 (11:38):
You bet.
Thank you for listening to theGood Neighbor Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go to GNPPortStLucycom.
That's GNPPortStLucycom, orcall 772-303-1036.
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