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October 10, 2025 38 mins

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A beloved 50-year dental practice doesn’t change hands lightly—and this one didn’t. We sit with Dr. Tiffany Buller to explore how a retiring small-town dentist chose his successor not for scale or corporate polish, but for shared values: conservative treatment, active listening, and unwavering community care. Within a week he realized the practice was safe, retired fully, and now returns as her patient. That’s trust you can feel.

We dig into what makes dentistry truly work for people: the psychology behind the chair, not just the tools on the tray. Dr. Tiff explains why active listening beats memorized scripts, how she tailors visits for fear and comfort, and the practical ways a laid-back, human practice—think 80s pop, gentle humor, and real conversations—can lower anxiety and raise outcomes. From same-day crowns and therapeutic Botox for TMJ to extractions, implant restoration, and periodontal therapy, she keeps care accessible while staying conservative: fix what’s needed, protect what’s healthy, and never sell what doesn’t serve.

Prevention is the quiet hero here. We walk through why six-month visits matter, the life-saving role of oral cancer screenings, and how panoramic x-rays every few years spot hidden issues early. Tiffany also addresses the controversial topic of refusing x-rays and the legal concept of supervised neglect, making a clear case for evidence-based imaging with today’s low-radiation tech. Most importantly, she maps the mouth–body connection—periodontal bacteria in arterial and brain plaques, the two-way street with diabetes, and why people with cardiac conditions, autoimmunity, or dementia need dental care that’s proactive and consistent.

Threaded through it all is a warm portrait of real life: two daughters with full schedules, a house of pets with big personalities, Midwest sports loyalties, and small-town roots that run deep. Gratitude flows—to Hebron patients who built her first practice and to Bellbrook families who welcomed her with open arms. If you care about compassionate dentistry, community trust, and practical prevention that protects your health and your wallet, this conversation will stick with you. Subscribe, share with a friend who hates the dentist chair, and leave a review to tell us what helps you feel at ease. Visit www.bellbrookdental.com or call Dr. Tiff at 937-848-8662.  

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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
SPEAKER_03 (00:03):
The point where both of the numbers come together.
Mike Murphy.

SPEAKER_04 (00:12):
Thank you, Charles Cadidlhopper.
I am Mike Murphy, host of theGood Never Podcast.
We talk to local business ownersso that you get to know them as
people and not just a logo on abusiness card.
Sometimes they're not so local,but they used to be local.
Such is my next guest, TiffanyBueller.

(00:32):
She is a dentist up in uhBellbrook, Bellbrook Dental.
She lives in Waynesville, Ohio.
She used to be, she may havebeen your dentist in Hebron uh
once upon a time.
She was my dentist once upon atime.
So yeah, she took care of myteeth from age, I don't know, 55

(00:54):
to I don't know, but um in my50s, definitely.
And um, so I certainly uh Iappreciate her keeping my
choppers well intact you knowthrough today.
But uh Tiffany, welcome to thepodcast.
And we're going to find out umwhere you've been since you uh
left Hebron and moved north.

(01:15):
So Tiffany, welcome to thepodcast.

SPEAKER_00 (01:17):
Thanks for having me.
I really appreciate it.
Um, since I left Hebron, I haveI moved to Waynesville, Ohio.
Um, I've been up here since2021.
And um I live right in town,right in the heart of
Waynesville.
And um in the fall of 2021, um,no, the fall of 2022, I

(01:38):
purchased a practice inBelbrook, Ohio from a dentist
who retired.
He'd had that practice for 50years, five zero years.
Um, and um he was looking tosell it to someone who was not
corporate, was not large, andreally felt like had the same
values of practice um that hehad.

(01:59):
And we met a couple of times,and there was a lot of kind of
dental chemistry, if you will.
Um, we had the same kind ofphilosophy on treatment, we had
the same kind of practice valuesand um team building values and
things for our practice.
And once we met, it was kind ofa done deal.
Um I didn't look at any morepractices, and he begged the

(02:22):
broker to please get me to buyhis practice.
And um a few months later, um,it was done.
And he um he handed the practiceover to me.
His plan originally was to workfor me one or two days a week
for a few months.
He worked one week and he said,I'm done, you've got this, and
he retired.

(02:43):
Um, he still comes to the officeas a patient, him and his wife.
Um, they're super sweet.
Um, you could definitely tellthat he had poured a lot of love
into the practice.
The community loved him.
They still do, they ask abouthim all the time.
So you can really feel in hispractice the community part of

(03:04):
the practice.
And um, that was reallyappealing to me for the practice
because it reminded me a lot ofwhat I was trying, what I tried
to build when I was in Hebron.
Um practice that was for thecommunity.
Um, you know, I lived in I livedin Hebron, I practiced in
Hebron, my kids went to schoolin Hebron.
Um, so it in living inWaynesville, I'm super close to

(03:24):
Bellbrook.
I'm only about eight miles fromwork.
Um and so it's just really nice.
All these little smallcommunities are kind of here
together, and uh it's they'reall really tight knit.
It's really, it's really nice.

SPEAKER_04 (03:37):
So that's pretty strong that somebody who had a
practice for 50 years um and hadum a list of boxes that needed
to be checked to turn thepractice over to.
You checked all those boxes, andto the extent that he is now
your patient, you are hisdentist?

(03:57):
Yes.
Okay, that's six volumes rightthere.

SPEAKER_00 (04:00):
Yeah, he's he's a super nice guy.
I mean, he and his wife both,and they uh I mean, they treated
me and and my kids like justlike family like family from the
get-go, and um when they comein, they always ask how the
girls are and stuff like that.
It's just it's just really um,it's really just really nice to

(04:21):
kind of have that experiencebecause my other practice I
started from scratch.
This one, you know, I'm I boughtand it was kind of a different
experience building versusbuying, um, but still much the
same because I'm still new inthe practice and I have to get
to know everybody and andeverything.
So from that aspect, it was kindof the same because I didn't

(04:44):
know anybody in Hebrew, and thenI got to know everybody, and I
didn't know anybody in Balbrook,but now I'm getting to know
people, and that's it's reallynice.

SPEAKER_04 (04:53):
Well, there's the the personal part, the you know,
getting to know the humans, thepatients, getting to know your
staff, understanding the humanpart of their business.
But what comes with a um apractice, a successful practice,
is understanding the businesspart of dentistry, the business
part of running a dentalpractice.

(05:14):
So you were able to pull whatyou learned from Hebron, you
know, up to Bellbrook, and I'msure that has served you well.
Um if if you were to talk tosomebody who is the former you
starting a practice fromscratch, what is the one piece
of advice you would give thatdentist who is bright-eyed and

(05:37):
just wanting to go in and buildthe best practice they can build
in a in a small town?
What would you say to them?

SPEAKER_00 (05:44):
Make sure you listen a lot more than you talk.

SPEAKER_04 (05:48):
Okay.

SPEAKER_00 (05:49):
Because people have specific expectations, they have
specific needs, and honestly,even back when I was a really
young dentist, you don't knowwhat you don't know, and you
think you know a lot, and youact like you're a know-it-all,
and it kind of turns people off.
But learning to listen tospecific um concerns, needs, um,

(06:14):
things for the patients, I thinkis what has served me the best
in being a business owner andall because it helps me
understand the needs for myteam, but it also has served me
very well in being a providerbecause it helps me understand
the needs of my patients.
And maybe it's becausesomebody's really fearful and
they tell me they're fearful,but I don't know why.

(06:36):
So I'm gonna ask them and I'mgonna listen what specifically
makes you fearful so that I cankind of customize my care to
make their experience as easy aspossible.
And I think listening is a skillthat's kind of been lost, and
everybody likes to talk, butnobody really likes to actively

(06:56):
listen.
And so I think learning to be amore active listener is what's
helped me to be the best kind ofprovider and boss that I can be.
Um, and I wish I'd have donemore of that um throughout my
entire career.
I mean, I'm on year number 20,I'm starting year number 28.

SPEAKER_04 (07:15):
Oh my goodness, which is crazy to me, really,
because I mean ridiculous.

SPEAKER_00 (07:18):
Um, but year number 28, and you know, it just I feel
like it it's something that canserve, especially young dentists
that are coming out, and they'repretty green.
You really don't know what youdon't know.
Um, and I think that number one,learn to learn to listen, learn
to be a good communicator, andthen work on your skills at the

(07:41):
same time.
But you if you can'tcommunicate, especially by
listening, you're not gonna everbuild up a good practice because
you're um you just won't.

SPEAKER_04 (07:51):
Okay.
That's good advice.
Something that just kind ofseems, you know, I mean, common
sense, but at the same time, youcan see somebody going through
what you go through to become adentist.
And um, you're just again, likeyou said, you think you know
everything because you know allthe the practical stuff that
comes with, you know, um the thescience of dentistry.

SPEAKER_01 (08:15):
Yeah.

SPEAKER_04 (08:15):
The human part of it is just as important because
those are humans laying in yourchair with fears, and you're
having to deal with that aswell.

SPEAKER_00 (08:24):
Yeah, the psychology of dentistry is probably the
hardest part about dentistry.
I mean, you can learn the youcan learn the physical skills
that you need to get by.
Um, you know, but the thepsychological aspect of doing
dentistry is can be overwhelmingat times because every single
patient is different andeverybody has a different

(08:44):
reaction to being in the office,being in a chair, doing what
you're gonna do.
And some people don't care andthey do just fine, and there's
no fear at all.
And you have others that ittakes every ounce of emotional
energy that they have just towalk in the door.
And that's not even to come andsit in a chair, that's to come
in the door.
So you have to learn to reallybe able to um manage and real

(09:08):
respond to so many differentscenarios, um, in addition to
your scientific stuff and yourmedical stuff and everything,
checking health histories.
There's just so much you have todo.
And I love it.
I feel like it's made me abetter person because it allows
me to I have to keep learning.
Um, and the more I kind of learnand the more situations I

(09:31):
encounter, I feel like I getbetter at handling these
scenarios all the time.

SPEAKER_04 (09:37):
Okay.
Well, you certainly did a greatjob with me, but again, I'm a
sample of one.
I guess I'm a sample of twobecause you know my wife um had
a great experience with you aswell.
Everybody loved you, andalthough I've not sat in your
chair up at uh uh Bellbrook, Icertainly have heard many of my
friends talk highly of you.

(09:58):
So it just seems like you'vekind of picked up what you had
going here in Hebron.
You moved it north, and you'rerocking and rolling up there,
same but different.
But I'm sure you miss Hebron.
Hebron misses you, but you know,you go where you go for a
reason.
I mean, life takes you where ittakes you because it's supposed
to.
We don't always know in themoment why that is, but um, it

(10:21):
seems like you've landed at a ata really good place.
I'm very happy for you, veryproud of you.
Um let's talk about the thingsthat you do for your patients up
there in Bellbrook.
You know, um, you're not justfilling cavities, there's a lot
of things that um a dentist,quote unquote, can do for you.
There's cosmetic stuff, there'semergency stuff.

(10:42):
So um, what can you do for yourpatients that come see you in
Bellbrook?

SPEAKER_00 (10:47):
I mean, so I'm a family practice, a general
dentist.
So I do a little bit ofeverything.
I do the normal drill and fillstuff.
Um, we still offer our same-daycrown service in the office.
So I have my CADCAM machine, andonly now it's I have a newer
one, so now it's better and it'sfaster.
Um, I still do my Botox andfillers, but I also treat

(11:08):
patients for a little bit ofheadache treatment and jaw um
clinching and dragging, TMJstuff.
Um, you know, we do um, I do aspart of my treatment, um, we do
a lot of education andnutritional counseling, um,
things that people do in theirdaily lives that can affect the
health of their mouth and theirteeth, um, the kind of diets

(11:31):
that we consume that cancontribute to tooth decay,
habits that can contribute togum disease.
So um I love to educate.
I used to educate when I firstgot out of dental school, I
taught for a little bit too.
So I really take pride in makingsure that I feel like I want to
give everybody the besteducation about their individual
needs.

(11:51):
Um, I'm a very conservativedentist.
I consider myself veryconservative.
I do not like to do treatmentthat is aggressive or absolutely
not necessary.
Um, can I do cosmetic dentistry?
I can, but I'm not that dentistthat's gonna just randomly, if
you come in and tell me you wanteight veneers just because your
teeth aren't straight, I'm gonnarecommend ortho because it's

(12:13):
more conservative rather thangrinding on six or eight teeth.
So I'm very conservative.
So I do a lot of education in myoffice as well.
And um, and to that point, it'sI do a lot of I study and read a
lot of stuff about nutrition andthe effects of things on the
mouth and the teeth andsupplements and things.
So I try to educate people too.

(12:35):
So we do dentistry, we docosmetics, we do some Botoxin
fillers.
Um again, the talks we do fortwo reasons.
We can do it for jaw toothgrinding and headaches, but also
if you just want the lines gone,we can do that too.
Okay, that's good.
We can do that too.
Um, and then you know, we doyour crowns, I'm restore, I

(12:55):
restore implants, I doextractions, um, so a lot of the
general dentistry stuff, butit's kind of a little bit of
everything.
Um, and we just do it in theoffice, it's very laid back, so
we do it in just a reallylaid-back fashion.
Like I'm not a super seriousdentist.
If you want me to be serious, Ican be, but I'm probably gonna
crack jokes.

(13:16):
I'm gonna be listening to popmusic, um, probably from the
80s.
And so it's yeah, it's just it'sa very laid-back atmosphere.
Um, kids are home.

SPEAKER_04 (13:27):
Um, I hear the dogs jump.

SPEAKER_00 (13:31):
So um, you know, it's just, but we do a little
bit of everything.
Um, I stopped doing root canalsright after COVID.
Um, it was a procedure I neverreally liked doing.
I could do it, but I didn't likeit.
So I just decided to stop doingit.
Um, so I'm I kind of I do thethings I love to do and that I
that I'm very comfortable doing,and I refer out what I don't.

(13:51):
Um and it seems to be workingwell up here.
Um, the dentist I bought thepractice from referred out lots
of stuff.
So I brought some stuff back in,like he didn't do any
extractions or surgeries, and Ilove doing extractions.
So the patients are happy thatthey don't always have to go to
an oral surgeon now to get atooth out.
Um, which, you know, that was areally that was crazy because

(14:14):
that was one of the bigvalue-added services to the
practice was that I just justputting extractions back in the
practice.
Um, adding back in basic gumdisease therapy.
He referred all of it out and weadded basic therapy back in.
Um so it's a couple things, butthat's what we do.
It's it's uh we have a littlefun, we do some dentistry.

SPEAKER_04 (14:35):
Um and uh some people some some people think
that they don't have to go everysix months.
If if I go for my six-monthcheckup, everything's good, you
clean, polish, yeah, you'regood.
See you in six months.
They think I don't have to comeback in six months, I can just
put off another year or two orwhatever.

(14:55):
But I've I've heard stories hereand there of people that have
gone to the dentist and theirteeth might be fine.
However, um going with this isum a dentist has caught a cancer
situation.

SPEAKER_03 (15:11):
Yeah.

SPEAKER_04 (15:12):
So there's other reasons to go other than just to
have a nice shiny smile.
Yeah.
How how often does a dentistcatch a cancer?

SPEAKER_00 (15:22):
So in my career in 30 in 28 years, I've only
diagnosed about four.

SPEAKER_04 (15:29):
Okay.

SPEAKER_00 (15:29):
Um, and all of them have been on soft tissue, so
tongue, floor, the mouth.
Um but it's for me, four is alot.
I mean, that's a lot of that's alot.
And the problem with oralcancers is that they frequently
get advanced before they getcaught, and they have a for they
don't have a great survivalrate.

(15:50):
Much like melanoma, they don'thave a great survival rate.
And if you do survive, they havea lot of morbidity with it,
meaning you might lose half yourjaw or half your tongue, part of
your palate.
Um, so it is a little bit, it isimportant to come and get
screened because there's otherthings that happen to the teeth
besides cavities.
Um, you can lose the supportstructure for your teeth.

(16:11):
So we screen for gum disease.
So your your teeth may lookgreat, but underneath of the
teeth, in the parts you can'tsee, which is why we have to
take x-rays, your bone may bemelting away for because you
have gum disease.
Maybe you're a smoker or maybeyou're genetically predisposed
to it.
But your gums may your bone maybe melting away, and now your
teeth are gonna start to getloose.

(16:31):
But there's also a prettysubstantial correlation between
mouth health and body health,and there's a heart connection,
there's a brain connection.
Um, they found periodontalbacteria in um plaques in the
brain of patients withAlzheimer's disease.
Um, they found they find mouthbacteria in plaques in the heart
all the time.
So it's so important, especiallyif you have comorbid conditions,

(16:55):
if you have a heart disease, ifyou have type one or two
diabetes, if you have anautoimmune disorder, if you have
dementia, that you're coming andgetting your mouth checked and
healthy.
We take x-rays, we get a lot ofpushback on x-rays.
I don't want the radiation, Idon't want to get the x-rays
done.
We get a lot of pushback onx-rays.
And we used to allow people tosign a release that they didn't

(17:16):
want the x-rays.
I no longer allow people todecline them.
And the reason is that informedrefusal doesn't protect a
dentist in a lawsuit.

SPEAKER_01 (17:24):
Okay.

SPEAKER_00 (17:26):
In a lawsuit, it's called supervised neglect.
So you allowed it to beneglectful because you allowed
the patient to refuse.
It does not absolve us ofresponsibilities.
And there have been situationswhere decay, gum disease,
cancers were missed because apatient was allowed to refuse
images.
And so the importance of goingsix months at a minimum, six

(17:47):
months, is so we can stay on topof little things.
We can diagnose cavities, we candiagnose gum disease, we can
keep it in check, we can treatthings, we can catch things
early.
We do the soft tissue exam, wecheck the tongue, we check under
here, we touch, we look.
Um, and then you get the biggerx-ray, the one that goes around
your head, the panoramic x-ray,every three to five years.
And that is a screening filmthat is to help us look for

(18:10):
cysts, for tumors, for any otherabnormalities.
And we can see from right hereat the neck all the way up to
the top of the brows.
So we can see your eye sockets,your sinuses, um, you know, if
someone has hearing aids, youcan see their hearing aids in
there if they forget to takethem out.
So we want to screen for all ofthese things because if you
catch a tumor early, if youcatch obviously, you may be

(18:34):
limited to just a limited littlesurgery and maybe some radiation
versus losing half your face.
Um, if you catch a cavity early,it's a filling instead of a root
canal or an extraction.
And that can be the difference.
Like I always say catching acavity early is the difference
between about$100 and about$1,500.
Um, so if you if you catch thecavity while you can fill it and

(18:57):
you have insurance, yourout-of-pocket's probably gonna
be less than$100.
Now, let's say you let it gobecause you didn't go or you
didn't want x-rays, and now it'sroot canal territory.
So now it's a minimum of$1,500to$3,000 to fix that tooth.
And I'm gonna quote cash becauseinsurance is so variable, I
don't ever know, but it's athousand dollars or so, maybe

(19:18):
more for the root canal, andthen it's another$1,500 for the
crown.
But let's go one step further.
What if you let it go?
Now we have to pull it, and nowyou have to replace it with an
implant.
So now you're at$5,000 toreplace the tooth.

SPEAKER_04 (19:30):
Okay.

SPEAKER_00 (19:30):
So the importance of screening and catching stuff
early is both health, it'sdollars and cents.
Um, with gum disease, if wecatch it early, we treat it
regularly.
We can maintain the teeth for avery long time or forever.
But once the bone is gone, it'sgone.
And eventually, if it's nottreated, the teeth all fall out.
Well, now you're faced witheither dentures or$60,000 worth

(19:54):
of implants.

SPEAKER_04 (19:55):
Okay.

SPEAKER_00 (19:55):
That's a bunch of zeros.

SPEAKER_04 (19:58):
As you're explaining all this, I mean, I'm not I'm
not just seeing the doctor inyou, but I'm kind of hearing the
mom in you.
Yeah, a little bit, yeah.

SPEAKER_01 (20:07):
Yeah.

SPEAKER_04 (20:08):
Tell telling, you know, telling their child, you
know, you know, you, you know,do this, do this, do this
because of this, this, and this.
But I mean, this is all great,great advice and great food for
thought.
Um, so you know, I'm sittinghere saying you're sounding like
a mom.
It's because you are a mom.

SPEAKER_00 (20:24):
So I am a mom.
Yeah.

SPEAKER_04 (20:25):
We heard that we heard the kids come home and the
dogs bark a few minutes ago.

SPEAKER_00 (20:29):
Yep.

SPEAKER_04 (20:29):
So who are you mother to?

SPEAKER_00 (20:31):
So I have two daughters, Tabitha and Tatum.
Um, Tabitha's 14 now.
She'll be 15 in January.
Um, Tatum is 11, um, and she'staller than both Tabitha and me.
Um, and they both go toWaynesville.
Tabitha's a ninth grader, andTatum is a sixth grader.
Um, so um, both busy girls.
They uh Tabpa's a swimmer, sheswims for the local YMCA in

(20:55):
Lebanon um for the torpedoes,and then she's gonna swim high
school this year.
Um, but two.
So she does both, she swims yearround.
We do indoor and outdoor season.
Um, Tatum's a dancer and she'son the competitive team.
This is her fourth year.
Um, and we dance all year round.
Um, so right now for her, soswim season is just starting.
We have a meet in a coupleweeks.

(21:16):
Um, dance season competitiondoesn't start till March, but
dance season has already startedbecause we're doing choreography
for all of our dances now.
Um so we are on the go with busygirls six days a week.
We have practice in some way,shape, or form six days a week.
Um it luckily it's close by.
Our dance studio is right herein Waynesville.
It's a mile from my house.
Tatum and I occasionally walkthere because it's close.

(21:39):
It's a mile, it's an easy walk,it's right on Main Street.
If you've ever been to theStarcraft Festival, it's um
right the studio is right on thestreet with the heart of the
festival.
Um, and then the YMCA is justdown in Lebanon, which is about
20 minutes from our house.
Um and so we were there, butthey're busy, they're doing
well.
Um, I like the schools up here,they're really good.

(22:00):
Um, middle school is middleschool, it sucks for uh middle
school, and then it gets betterin high school.
Um that like I used to hear whenI was in Hebrew, and everybody
would go to middle and they'd belike, middle school stinks, and
then they get to the high schooland it all of a sudden it gets
better.

SPEAKER_04 (22:14):
Yeah.
Yeah, that that there's there'sa lot of reasons for that.
I mean, just the tender age ofthe kids.
Um, I don't know.
I mean, again, there's a lot ofpsychology, there's a lot of I
don't know, um, you know,bullying is always going to be
kind of a thing.
Um but when you when you addthat to that that that tenuous
age there, I mean, I think it'sit's a miracle that any any of

(22:36):
us ever get through that stageof our life.

SPEAKER_00 (22:38):
It's the hormones, it's just the hormones, is what
I blame it on.
It's it's hormones, and my wholehouse is female because my I
have two daughters and I havefive animal, five pets, um, and
they're also all female.
Um and there's me.
So I have three cats, two dogs,um, occasionally an extra dog.
So sometimes there are six, um,also female.

(23:00):
So um it's a lot of there's alot of estrogen surging through
this house.
Um, but it, you know, it's it'sour house.
We love our pets, we love ourkids.

SPEAKER_04 (23:10):
Um yeah, we all we always make it work regardless
of what's happening in ourlives, we make it work.
Yeah, yeah, you get from one dayto the next.
And you know, uh one theme, acommon theme when I talk to
anybody is um you you go throughthese stages of life, and as
hectic as it is, one day youlook back and you say, Man, I
miss those days.

(23:31):
Yeah, I wish we were back, youknow, running to the practices
and I was sitting in meets andcheering and all that stuff.

SPEAKER_00 (23:38):
It's gonna be fun, but it'll be baby, yeah.
See this one.
This is one of the new ones.
This is one of our kittens.
Um so um, yeah.
So I mean, the the kids adoptedthe kittens.
I think we've had the kittens alittle over a month now.
Um, I was never a cat person,but all of a sudden now I'm a

(23:59):
cat person and a dog person, butthey have a fantastic shelter,
so we have new kittens.
Um, but the kids wanted them, soI said, why not?

SPEAKER_04 (24:07):
Well, you have a good heart.
I mean, I know you as a persontoo.
You have a good heart, so yeah,I guess that just kind of comes
with it.

SPEAKER_00 (24:13):
Yeah, so super proud of my girls, though.
They've adapted well to the moveup here.
You know, it was a little bitstressful.
It was right at the tail end ofCOVID.
We were kind of coming out ofCOVID.
Um, they had just been back inperson school.
Um, we finished up school um inHebron that year, and then we
moved on up here.
And um, but they've adapted wellto the schools up here and

(24:37):
making friends and staying busyand doing all the things at
school the kids do.

SPEAKER_04 (24:43):
I know you make it back down here every once in a
while.
You've got business down here,you know, and um, you know,
Waynesville is not that faraway, so you end up coming down
here and you're taking care ofbusiness, and um, you get to
occasionally see some of yourfriends down here.
And um, you know, maybe you andI'll you know sit and have a
coffee together here shortlysomeday.

SPEAKER_00 (25:01):
Yeah, I'll have to holler at you the next time I'm
gonna be down that way and seeif you're free.
Um, I'm down that way at leastevery six weeks because my dogs
get a haircut every six weeks,and we still go to Greendale.
Um, I've been with that localgroup, it's a local small
groomer, and I've been with themsince well, let's see, my other
my my maltese passed away acouple years ago at 17, and

(25:24):
she'd been going to them for 11years, and we continue to go.
So we've been patrons of theirbusiness for about 13 years with
our dogs, and I just can't bringmyself to not take them down
there.

SPEAKER_04 (25:36):
The dogs love them, and it's a local business, and
we all know how much we love tosupport small local businesses,
and yeah, um, it's I think it'skind of cool that even though
you're up there now, uh up in uhWaynesville and you've got the
the Bellbrook practice, you'restill part of this community.
Um so yeah, you're this isalways going to be one of your

(25:57):
homes, your homes away from yourcurrent home.

SPEAKER_00 (26:00):
Yeah, yeah.
Between it's I don't I probablyget to Hebron more than I get
home to Indiana, to be honestwith you, because it's easier to
get to Hebron.
Um it's super hard for me to gethome to Indiana um because it's
it's a lot longer ride, and ityou know, you don't want to just
spend the day and go back, youwant to spend the night.
So finding the time to get backto Indiana is is tough.

(26:23):
But um, and even to get toTennessee to see my dad, it's
it's tough.
But um, you know, we try as muchas we can.

SPEAKER_04 (26:31):
And you know, as as far as geography goes, it's
still kind of a tight circle.
I mean, you know, yeah, you'renot having to, you know, drive
too far.

SPEAKER_00 (26:39):
No.

SPEAKER_04 (26:39):
Speaking of Indiana, you and I always have our little
back and forth.
You know, I'm a I'm a Michiganfan, you're an Indiana girl.
Yeah.
So you're you're Hoosier, I'mI'm Go Blue.
And I have to say, um, yourfootball team is just kicking
some serious ass right now.

SPEAKER_00 (26:56):
I'm still in shock because I'm still in shock.
Well, so I went to I had I gotto go to a football game last
year.
Um, I went to the bucket gamelast year.

SPEAKER_01 (27:05):
Okay.

SPEAKER_00 (27:06):
So the IU Purdue game.
And I went with three Purduefans, my brother included, was
one of them.
Um, and so I'm decked out likehead to toe.
I mean, when I get dressed up inIndiana stuff, it's like
obnoxiously all out.
Um, so I had the stickers andall out.
Um, and I didn't expect thescore to be what it was.
I actually thought Purdue wouldactually score.

(27:28):
Um, but you know, there was alittle bit of satisfaction in
whooping up on the Boilermakersa little bit after all the years
they whooped up on us.
We were on our home turf, to befair.
But um, even my brother and theother two Purdue fans I was with
were like, I didn't expect it tobe 66 to nothing.

SPEAKER_04 (27:46):
Right, that was incredible.

SPEAKER_00 (27:47):
It was it was amazing.
I mean, and there are only twolosses.
I mean, granted, their schedulewas a little light last year,
and it has been this year too,except last week.
I mean, they took out Illinoispretty handily last week.
Yeah, they did.

SPEAKER_04 (27:57):
That was a surprise.

SPEAKER_00 (27:58):
Yeah, well, I was watching that game and I was
like, where is this coming from?
And why did I'm like, do we lookthat good or does Illinois look
that bad?
But I mean, I was pleased lastyear with only having the two
losses.
We lost to Ohio State, we lostto Notre Dame, and they played
for the national championship.
Yeah, um, so um, and uh it's uhit was it's just fun.

(28:19):
It's it's fun having a goodfootball team because usually
it's basketball.
I'm a little worried aboutbasketball this year because
they had to rebuild the entireteam and a new coach.
Um, but it's fun having a fallsport that you can root for
because the Reds hopefully don'tbreak my heart this week um and
not make the playoffs.

SPEAKER_04 (28:39):
Um three more games with the Mets, right?
No, Milwaukee, Milwaukee.

SPEAKER_00 (28:44):
Milwaukee, and Milwaukee's always tough for us,
and we're playing, I think, inMilwaukee.

SPEAKER_01 (28:48):
Yeah, and we need the Mets to lose.

SPEAKER_00 (28:50):
We need the Mets to lose.
I was so happy when they sweptthe Cubs last weekend, and I was
at one of the games on Fridaynight, and I was so happy, and I
was like, Oh yeah, right now wehave a playoff spot, and then
they drop to Pittsburgh, toPittsburgh.
I'm like, what the heck?
And then so I'm hoping that myreds don't disappoint me.
I mean, I'm used todisappointment with them.

(29:11):
I love them, but man, they breakyour heart every year, they just
break your heart.
So um, but I'll transition intomy fall sports because football
will keep going and basketballwill start in a month.
And um I just transition throughmy sports easily.
Um, yeah, you and I have had alot of discussions.
Um, I did watch the Ohio StateMichigan game last year.

(29:34):
Um I was in Bloomington, oddlyenough, I was in Bloomington
because the bucket game was thatnight and the Michigan Ohio
State game was earlier.
And um I was uh I thoughtsomeone was gonna die that day.
Um I really thought someone wasgonna get killed on the field
when they planted the field inthe middle of uh ice.

SPEAKER_04 (29:53):
Yeah, they they put that flag in the middle of the
field.

SPEAKER_00 (29:57):
I don't really I live up on the heart of Buckeye
Country.
I'm definitely not a Buckeyefan.
So everybody I was with wasrooting for Michigan because we
don't like the Buckeyes.
But it was, um, I was just like,ooh, that was a bad move.

SPEAKER_04 (30:10):
Um, so you see, that this is why you are one of my
favorite dentists because you'rejust as passionate about sports
as you are about dentistry.
So um sitting in your chair wasalways fun because we could talk
about things other than how comeyou're not flossing every day,
Murph.

SPEAKER_00 (30:27):
Yeah.
And I don't, it's funny becauseI will I do what I need to do to
give patients information andremind them what they need to be
doing at home.
Um, but I don't want it to soundlike a lecture.
Um, people get lectures frompeople all the time.
I don't want it to sound like alecture.
And then I can say, okay, you'regonna you you need to floss

(30:48):
more, but I want to see apicture of your new grandbaby or
a picture of your dog.

SPEAKER_01 (30:52):
Yeah.

SPEAKER_00 (30:52):
Um, because at the end of the day, that's the stuff
that really matters, you know.
We I take care of your teeth,but the human stuff is the stuff
that really matters.

SPEAKER_04 (31:01):
I get yeah, I I I agree.
Um if you can if you can handlethe human stuff alongside the
the the professional stuff, thenum the professional stuff sort
sort of um kind of sinks in alittle better.

SPEAKER_00 (31:16):
It does.

SPEAKER_04 (31:17):
Yeah.

SPEAKER_00 (31:18):
I think a j I mean I think a gentler touch um when
your lecture, I mean it to makeit not sound like a lecture, I
think someone's gonna listen alittle bit better than if you
just go all in and you're justmean about it or really intense
about it.
I'm not gonna lie, I don't I mymom voice comes on when I'm
talking to kids.
Um, and I might even say,listen, I have kids your age

(31:39):
too, and guess what?
My kids don't like to brushtheir teeth either.
But guess what?
They all had they both hadcavities last time they came to
see me too.
So I'm like, my kids have tohave feelings too.
Um, so the mom voice comes on ifI'm seeing kids sometimes.
Um but I try not to do thatbecause it's I don't like to do
it with adults because it soundsvery condescending.

(32:00):
But with kids, the mom voicejust I don't know, it's an
instinctive thing, the brainjust turns to mom mode, and
you're just like, oh no, no, youneed to brush.

SPEAKER_04 (32:08):
But you know, at the same time, um, at the same time,
kids, I'm sorry, um adults arejust uh kids with more bills.
That's yeah, pretty much.
So we need we need sometimesthat uh you know that uh that
push to to to to do what, youknow, you you know what we don't

(32:30):
know, so you have to kind ofhelp us in that regard.

SPEAKER_00 (32:32):
Well, and I can I can kind of judge like who's
gonna respond how to which toneor which one of me comes out to
play that day.
So I know which of my adultpatients that I can be more like
the mom voice, and I know whichones I need to just be like the
professional voice that doesn'tsound like a lecturer or mom.
I have some that I can reallyjoke with and kid with and and

(32:56):
be like that, and they totallytake it just fine.
Um, and it's just a matter offigure figuring out how to talk
to each person individually.
So, you know, it's it's justlike everything else when you're
dealing with anybody inbusiness, it's everybody's so
different, and some people arereally laid back, and some
people are really uptight, andsome people are really dry, and

(33:16):
you're not sure if you'reoffending them or not.
You're not, but they're justreally dry.
Um, it's everybody's justdifferent.
I think it's just figuring outhow to do it.

SPEAKER_04 (33:26):
Well, you went to school for a reason and we
didn't.
So um, you're the professional,and thanks for sharing
everything that you share withus and keeping our mouths
healthy, our smiles bright, anduh keeping us protected.
And um, one thing I want to dobefore we actually part ways
here, because this is the end ofour time together.

(33:46):
I want you to say what you wantto say to both your Hebron
patients and your Belbrookpatients.
If there's anything you want tosay before we go, do you have a
message for all of yourpatients?

SPEAKER_00 (33:59):
So for my Hebron patients, um, both my former
patients and the few that driveall the way up to Belbrook to
see me, I just want to telleverybody thank you for all
those years of helping me buildmy business and being such great
patients.
Everybody was so loyal, sogenerous, and friendly.
A lot of us we became friends.
We were friends.

(34:19):
Um, and I just want to thankeveryone for helping me build my
business and be to be successfulin Hebron.
The ones that are coming to seeme in Belbrook, thank you for
coming to see me in Bellbrook.
That means an absolute the worldto me because it just reinforces
how much you trust me and youwith your care and that of your
family to my Bellbrook patients.

(34:40):
Um, I want to thank everybodyfor trusting me with their care
once Dr.
Sternberg retired.
Um it's it again means the worldthat you would be with a doctor
for as many years as you werewith him.
Many of those patients were withhim for most of those 50 years.
And to let, you know, me takeover your care and trust me with

(35:00):
your care, um, it kind of warmsthe heart and the soul, and it
makes me feel really good.
It makes me feel like I'mhopefully doing a good job for
everybody, um, being theirprovider and their educator and
becoming their friends up here.
Um and uh it's just it's it's avery warm feeling um just
knowing that everybody trusts mewith their with their care.

SPEAKER_04 (35:24):
Well, that's because of you.
So I mean, people feel the waythey feel about you for a
reason.
I've got good friends up there,Ernie and Teresa Havens, that
think the world of you and theyspeak highly of you.

SPEAKER_00 (35:34):
So um and they're they're super great.
And I can't say enough aboutErnie and Teresa and how how
they've been so great with thepublishing up here and the
magazine.
Um, when we did the featurearticle and we got the cover of
the Waynesville magazine.
Um which was a great photo, bythe way.
Yeah, that was nice.
Fantastic.
Um the photographer was amazing.
We had a perfect day with somesnow, and um, I got so many text

(35:59):
messages um from people thatday.
They're like, You're famous, andWaynesville, and the kids got
text messages from theirfriends, and um it was just it
was just really nice.
Um, and I actually got a couplepatients from it because a few
people said they saw the articlein the magazine and they were
looking for a new dentist, andso they came up to Velbrook to

(36:20):
see me.

SPEAKER_04 (36:21):
Well, it works storytelling and education.
Um it's always gonna work.
And uh Ernie and Teresa are someof the top publishers in the
country, and so you're in goodhands with them, and uh you're
you know, close proximity isgood for you.
So I was I was just so happywith how that issue turned out.
I love seeing you guys on thecover.
Beautiful cover, beautifulfamily.

SPEAKER_01 (36:43):
Yeah.

SPEAKER_04 (36:44):
So um moving forward, uh, things are just
going to continue to get betterand better and better for you.
I feel a little guilty becauseyou're telling me that there are
people down here in Kentuckygoing up to see you, Hellbrook,
and it's like, uh, I uh I'm kindof tethered to your good buddy
Jason Ford here at Touthology.

SPEAKER_00 (37:03):
And you Jason's gonna take good care of you.
He's fine.
He's gonna take good care ofyou.
Um Jason's got a beautiful.
I was just down at his officefor a class um about a month
ago.
Um spent the morning in hisoffice.
Um, you know, he's got abeautiful office, took over
Sandy's uh Dr.
Derringer's office, and um hehe's got a beautiful office, he

(37:23):
does a great job.
He's a really good dentist, youknow, he's a good guy, um, super
likable guy, you know, and um soyou're in good hands with Dr.
Ford.

SPEAKER_04 (37:32):
Well now I'm at now I'm mad at you because you were
in Jason's office and I'm only10 minutes away from his office.
You know, but uh down there fora class.

SPEAKER_00 (37:41):
I'll be down soon.
I'll I'll send you a textmessage.
I know the dogs have a visitcoming up pretty soon.

SPEAKER_04 (37:46):
Okay, we'll see each other soon.
Well, it's been nice seeing youhere um virtually on the
podcast.
Um I want to thank you forspending time with us.
I want to thank you for takingcare of my teeth for all those
years.
I want to thank you for beingsuch a good friend, and I want
to thank your little black kittycat for being the this is Daisy,

(38:09):
the star of the show.
So thank you, Daisy, for joiningus on this podcast.
Yeah so to the rest of you outthere, uh, all you humans and
kitty cats alike, I want to saythanks for joining us on this
latest episode of the GoodNeighbor Podcast.
We are the Good NeighborPodcast, so I'll always say to
you, until I see you next time,everybody out there, please be
good to your neighbor.
So long, everybody.

SPEAKER_03 (38:30):
Thanks for looking for the Good Neighbor Podcast
Union to nominate your favoritelocal businesses to be free to
go to go to 313 union.com.
That's 313 at union.com or callit eight five nine six five one
twenty two.
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