Governance Bites #121: The “3 Es” of sustainable change, with Dr Richard Carson

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In this episode, Mark Banicevich interviews Dr Richard Carson on the “3 Es” of sustainable change—Performance Efficient, Cost-Effective, and Culturally Empowered. They explore how boards of directors can apply this model to drive meaningful transformation, overcome common organisational challenges, and achieve long-term success. With practical examples from large organisations and insights from years of boardroom experience, Dr Carson reveals how the 3 Es empower leaders to balance performance, cost, and culture. Whether you’re a director, executive, or governance professional, this episode offers actionable advice on leading sustainable change that truly lasts.
Richard H. Carson is a consultant, author, and academic researcher with a 40-year career focused on organisational change management. He is the CEO of Carson & Associates, a consultancy he established in 2017 to serve public-sector and non-profit organisations. The firm specialises in making organisations more performance efficient and cost-effective through services like strategic planning, human resources, and executive coaching.
Dr Carson’s has served as a senior policy analyst for three Oregon governors and held numerous public sector management roles. His doctorate research in organisational psychology at Washington State University resulted in his trademarked “People Sustained Organizational Change Management (PSOCM) model”, a comprehensive, three-phase, 10-step framework for managing workplace transformation.
Dr Carson authored “The Book of Change” (see https://www.bookofchange.com/ for a free PDF), a practical, step-by-step guide written for business and government executives, consultants, and students navigating organisational change. Dr Carson has also served on several boards, including the Oregon Development Network, the American Planning Association in Oregon and Washington, and Kit Carson Historic Museums.
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