Step into a conversation about people-first leadership, operational balance, and fostering growth in every direction. Amy Hom, Chief Operating Officer at Barcelona Wine Bar, shares how her servant leadership style, commitment to team well-being, and thoughtful tech integration are creating a stronger, more human hospitality experience.
In this episode, Amy discusses how investing in employee development reduces turnover, why the guest experience starts with a healthy team, and how adaptability and mentorship can drive lasting success. Whether you're growing a brand or leading a team, Amy’s insights offer a blueprint for purpose-driven leadership in a fast-moving industry.
Takeaways:
- Why mentorship, both giving and receiving, is essential for building future leaders and a stronger industry network.
- How Barcelona balances technology with human connection to improve operations without losing the guest touch.
- What flexible sourcing and chef-driven menu control can do to navigate supply chain challenges.
- How modern consumer expectations for speed can be met without sacrificing quality or hospitality.
Quote of the Show:
- “There's times where I've walked out of a restaurant on a visit and I did a U-turn thinking, I don't think I impacted that restaurant. I need to go back in there.” - Amy Hom
Connect with Amy:
- LinkedIn: https://www.linkedin.com/in/amyhom17/
- Barcelona Wine Bar website: https://barcelonawinebar.com/
- LEAD Website: https://leadnetwork.squarespace.com/
Ways to Tune In:
- Transistor: https://www.groundedonthepod.com/
- Spotify: https://open.spotify.com/show/2I7EoKaVff3SnW3CoIXjJ6
- Apple Podcasts: https://podcasts.apple.com/us/podcast/grounded/id1680909033
- Amazon Music: https://music.amazon.com/podcasts/451edb13-5534-43ee-b46c-be36a7581460
- iHeart Radio: https://www.iheart.com/podcast/269-grounded-281280581/
- Podchaser: https://www.podchaser.com/podcasts/grounded-5259267
- Stitcher: https://www.stitcher.com/show/1064441
- YouTube: https://www.youtube.com/@The-Grounded-Podcast
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