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November 6, 2025 31 mins

In this special episode ahead of January's Masterclass in Charlotte, The Leadership Advantage, host Jamie Falasz sits down with returning guest Cary Smith, CEO of Done Desk, an in-demand featured speaker at the event. Cary shares a preview of his session focused on transforming practice operations through repeatable, predictable, and efficient systems that not only manage risk, but improve performance and accountability. Tune in for a sneak peek on his session highlights such as:  

  • Identifying and documenting key workflows
  • The importance of building scalable processes to reduce risk and error
  • Real-world strategies for improving operational consistency
  • Risk management and how to safeguard against costly mistakes

Whether you're leading a multi-location dental group or just starting to scale, an owner or associate, Cary’s insights offer a platform and clear roadmap to operational excellence. REGISTER FOR THE MASTERCLASS HERE 

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