What do you do when one person’s behavior is quietly eroding the trust and teamwork of your group—and no one wants to speak up? In this episode, I share a true story from my own leadership journey where I faced that exact challenge. You’ll hear how I guided four frustrated team members through a structured, respectful process to share their concerns directly with a colleague—and how that meeting became one of the most transformative moments of my career.
You’ll discover the simple 4-step feedback model we used, why it’s so effective in preventing defensiveness, and how it can turn even the most difficult conversations into opportunities for connection. You’ll also hear an unexpected twist that shifted the entire dynamic in the room and led to deeper trust, openness, and collaboration than the team had ever experienced before.
I’m the co-founder and president of Grow Strong Leaders. We’ve created online resources that help leaders strengthen their character and communication skills to build strong relationships and inspire others to perform at the highest level.
You’ll discover:
- Why waiting too long to address an issue can backfire
- A 4-step framework for giving feedback with clarity and care
- How to prepare people so emotions don’t derail the message
- The surprising moment that turned confrontation into connection
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