Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
1. Importance of Client Feedback:
- Minimize negative reviews by addressing concerns early.
- Encourage client referrals and reviews for firm growth.
2. Leveraging Positive Feedback:
- Turn negative feedback into positive outcomes for client loyalty.
- Recognize satisfied clients for stronger relationships and referrals.
3. Evolution of Case Status Software:
- Started with real-time updates, now uses predictive analysis for client interactions.
- Future-focused approach to meet client needs proactively.
4. Client-Centered Approach:
- Proactive client engagement for transparency and satisfaction.
- Integrate case management systems with user-friendly apps for seamless experience.
5. Maximizing Client Satisfaction:
- Prevent negative reviews and leverage satisfied clients for referrals.
- Satisfied clients as key marketing assets for firm growth.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!