Hard Calls with Trisha Price

Hard Calls with Trisha Price

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers. The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it. From conflicting priorities and unclear success metrics to aligning teams and navigating executive expectations, you will hear compelling stories and best practices that drive business outcomes and help you make the Hard Calls. Real decisions. Real stakes. Real leadership. Presented by Pendo Learn more at pendo.io/ Follow Trisha Price on LinkedIn: https://www.linkedin.com/in/trisha-price-3063081/

Episodes

October 7, 2025 41 mins

Remember the SaaS playbook that built today’s tech giants? Well, it’s officially dead. The AI revolution is rewriting the rules, leaving companies without a roadmap for what comes next. 

However, Pendo CEO and co-founder, Todd Olson, is mapping out a new playbook using insights from customers, other founders, and his own team, all of whom are either beginning and in the midst of their AI transformations.


In this episode,...

Mark as Played

What do you do when a customer asks for a feature that isn’t on your roadmap? In this episode of Hard Calls, Trisha Price and Mark Mitchell, Chief Product Officer at Morgan Stanley at Work, share personal, candid stories of the hardest calls Mark has made - starting with knowing when to walk away from a big prospect that just isn’t the right fit. 

Mark breaks down how he weighs effort, impact, and adoption when deciding whi...

Mark as Played

Vantaca is bringing AI innovation to an industry in desperate need of disruption - community management or HOAs. Vantaca CEO, Ben Currin joins Trisha Price in this episode of Hard Calls and talks about how Vantaca is wrapping AI and agentic workflows into traditional SaaS software to improve the way we work with each other and agents.

Product leaders from any industry will gain great insights into how to think differently a...

Mark as Played

In this episode of Hard Calls, host Trisha Price sits down with Jessica Soroky, product operations leader turned Chief of Staff to the CEO at Engine. The two discuss the symbiotic relationship between product operations and a successful product organization. Their conversation offers an inside look at what operational excellence really looks like and the hard calls it takes to achieve it in your company.


A few highlight...

Mark as Played

In this episode of Hard Calls, host Trisha Price sits down with legendary product thinker Marty Cagan, partner at Silicon Valley Product Group and author of Inspired, Empowered, and his latest book, Transformed.

Marty shares one of the hardest calls of his career and the lessons it taught him about how users respond to change. From there, Trisha and Marty explore what it means to truly transform a product organization from ...

Mark as Played

In the premiere episode of Hard Calls, host Trisha Price sits down with her longtime mentor, Founding CEO and Executive Chairman of the Board for nCino, Pierre Naudé, for a deeply personal and practical conversation about what it really takes to make hard decisions as a product and business leader. Trisha and Pierre share their lived experience scaling nCino from a scrappy startup to a public company, recounting the pivota...

Mark as Played

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers.


The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it. From conflicting priorities and unclear success metrics to aligning teams and navigating...

Mark as Played

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