All Episodes

September 26, 2025 31 mins

Send us a text

 With federal tax credit deadlines fast approaching, the Harmon Solar team delivers honest insights on what homeowners can realistically expect when it comes to installation timelines. We also dive into the supply chain crunch on domestic panels, major shifts in solar financing, and the comeback of leasing — with fixed rates as low as 9¢ per kilowatt hour, nearly half the cost of today’s utility power. Plus, Ralph and Ben introduce new active monitoring services designed to protect homeowners by detecting issues before they impact monthly bills. 

Mark as Played
Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
SPEAKER_00 (00:00):
The solar energy market has become increasingly
saturated, leading to widespreadmisinformation and a lack of
transparency.
Welcome to the Harman SolarPodcast, offering a
straightforward, honestperspective on going solar.
Each episode dives into keytopics to help you better
understand the industry.
Our goal is to educate andempower you to make informed

(00:20):
decisions about solar energy.
While solar may not be the rightfit for everyone, we believe
everyone should take the time toexplore it.
Our mission is to increase yourknowledge, not your bills.

SPEAKER_02 (00:33):
Welcome to another edition of the Harmon Solar
Podcast.
I'm Rob Fromano, VP of Sales andMarketing at Harman Solar.
With me, as always, my co-host,Ben Walshlager.
You guys know him as Mr.
Everything.
Mr.
Everything, how are you?

SPEAKER_01 (00:45):
Good, good, good.

SPEAKER_02 (00:46):
You actually kind of are now, Mr.
Everything.
You're doing more stuff again.
I know.
They're just keep adding stuffto my plate.
You were Mr.
Everything, then you became Mr.
Somethings, and now you'reactually back to Mr.

SPEAKER_01 (00:54):
Everything.
I was Mr.
Somethings, Mr.
One Thing for a little bit briefperiod, and then now Mr.
Everything might be Mr.
Nothing for a period.
Mr.
Nothing for a period.
Now my business card is a uhIt's big again.
It's a yeah, billboard.

SPEAKER_02 (01:08):
Billboard.
All right.
Well, today we wanted to come toyou.
We're sitting here, it'smid-September of 2025, and
there's a lot going on.

SPEAKER_01 (01:15):
It's an interesting time right now.

SPEAKER_02 (01:17):
It is.
I mean, there's a lot going on.
Um, I just got back from REPlus, which is a huge solar
convention out in Las Vegas thatwas done last week.
Um, just kind of getting a feelfor the industry where things
are at, uh um, what's going on.
And uh, we're gonna share someof that with you.
We're gonna share how thingslook right now in Phoenix and
where we're going witheverything because there's like

(01:37):
I said, there's just a ton ofmoving parts right now.

SPEAKER_01 (01:39):
Yeah.
Have you been to RE Plus before?

SPEAKER_02 (01:41):
No, I've never been to RE Plus.

SPEAKER_01 (01:43):
That was my first time.
I know it's uh it's grownbecause the industry has grown.
It was huge.
It's in what two hotels, right?
Two conventions.

SPEAKER_02 (01:50):
It was at the Venetian and the Caesars
convention center.

SPEAKER_01 (01:54):
Kind of give you an idea of the industry.
I remember, I don't know,probably like 10 years ago, it
was at one convention.
It was like maybe a two-daything.
It was probably not a whole lotof vendors, but now it's this
huge thing.

SPEAKER_02 (02:04):
So I'll um maybe I'll share some b-roll of some
of the stuff that I did there.
Uh it was funny when the the daythat it opened, I was walking
down the hall in Venetian and itlooked like a bunch of cattle,
you know, going into the pins.
Yeah, there were so many people.
Oh my god, it was ridiculous.

SPEAKER_01 (02:22):
How do you think it's gonna be next year?
Just as big, you know, smaller?

SPEAKER_02 (02:27):
It's it's a good question.
I I think I I think um it'll bejust as big.
Yeah.
I do.
I I don't think the industry isgoing anywhere, it's just
changing, you know.
Yeah, I I think people that arein the industry right now at
certain levels will still bethere next year at a limited
capacity, and then it'll changethe year after that.
And we'll get into what I meanby that.
Um, but yeah, I mean it's therewas so much going on.

(02:48):
There's so much focus ondomestic content going forward.
If you don't know what thatmeans, I mean that's basically
using American-made panels,American-made racking,
American-made reverters.
Those are the things that aregonna be needed for the leases
in order for the lease companyto qualify for the tax credits
um to be able to give you goodlease pricing, which some of the

(03:10):
lease pricing is wow, it'sreally good.
Yeah, it's really good.
So a lot of focus on domesticcontent.
Um, there's so much focus on itthat there's nothing available.

unknown (03:21):
Right.

SPEAKER_01 (03:22):
You actually predicted this, and I'm gonna
give, you know, I'll give youyour flowers.
Uh we had a podcast a long timeago, and you said this was about
before all this stuff happenedthat you predicted that you know
there's gonna be scarcity andsupply and things like that.
And yeah, here we are.
Here we are in September, andguess what?
We have scarcity and supply.

SPEAKER_02 (03:38):
We're definitely seeing that, it's especially on
domestic content stuff.
Yeah, it's not available.
Um, the earliest that we'regonna be able to see any
domestic content panels at thispoint, December.
Yeah.
And we're sitting in September.
Yeah.
So and there's other companiesnow doing the things that are
required to become domesticcontent um so that the leasing

(03:59):
companies will use them.
Right.
So that's going on too.
Like we talked to JA, and JA isgonna have a nice domestic
content panel, but they're justbeginning the process of getting
approved by different leasingcompanies.
You're looking at late firstquarter, early second quarter to
even see their products forthat.
So yeah, it's gonna be reallyweird.
I think what we're gonna see isthere'll be a lot of there right

(04:21):
now, there's only a set amountof products available to sell
that we should hopefully have inDecember.
And then I think we'll see thatproduct um list grow a little
bit as we get into the middle ofnext year and stuff.

SPEAKER_01 (04:32):
Yeah, it's gonna be an interesting time for
homeowners because we live in asociety of buy it now, get it
tomorrow.
Yeah.
And that's not the case anymore.

SPEAKER_02 (04:42):
No, no.
So that that's the the go forwe'll talk more about the go
forward in a little bit.
Let's talk about what's going onright now as far as if you're
trying to get the tax credit.
Um, and a lot of you are tryingto get a tax credit.
I know that because our phone isringing off the hook.
Yep.
Um, and the same question everytime I've got cash, I want to
get the tax credit.
Can you guarantee you're gonnainstall it by the end of the

(05:03):
year?

SPEAKER_01 (05:04):
Well, I can't guarantee anything.
I mean, we cannot guaranteeanything.
We are not tax professionals.
Right.

SPEAKER_02 (05:09):
I don't know how many times we've said it, but so
we've been taking a hard look atthe language in the Big
Beautiful bill that amended 25Dof the tax code.
Um, and the big thing that I seeis they took out the words
placed in service and theyexchanged them for more of um
basically the system being paidfor by the end of the year,

(05:30):
right?
It's kind of the way it looksnow.
Um I I'm not gonna sit here andinterpret that.
I I have no idea.

SPEAKER_01 (05:36):
You're not taxing.

SPEAKER_02 (05:37):
I've seen people come out and say that it has to
be installed, commissioned, andturned on by the end of the
year.
I've seen people come out andsay it needs to be installed and
paid for by the end of the year.
It doesn't need to be turned on.

SPEAKER_01 (05:51):
Yeah.

SPEAKER_02 (05:52):
I kind of lean that way with the language that I've
looked at, but again, I'm not atax accountant.
Right.
And I don't think half of themknow themselves.

SPEAKER_01 (05:59):
Yeah, I know.
Right?
We don't know.
No, I mean, no one knows.
Only you have to defer to yourtax professional for that
because it's up it's up in theair.

SPEAKER_02 (06:09):
We have to see what's going on with that.
But anyway, so we've we've kindof seen that, and we said, okay,
we know that we can get it onthe roof pretty quick, right?
I don't think we can get itturned on pretty quick because
that's going to require somedifferent things, right?

SPEAKER_01 (06:23):
Yeah, that's outside of our realm because it's
there's other there's otheraspects that we cannot control,
right?
No matter how hard we try andphone calls and emails and
stuff, it's just out of ourcontrol as far as getting your
system turned on.

SPEAKER_02 (06:36):
Right.
And we're not the utility, we'renot the jurisdictions, we don't
control those.
The things that we control asfar as getting it designed, uh
getting it on the roof, thoseare we can, I think that's not
gonna be an issue.

SPEAKER_01 (06:49):
Yeah, I've told many of my customers, you know, if we
had it our way, we'd get thisthing installed tomorrow.
Yeah.
But we don't have it our way,right?
So we have to do it the rightway.

SPEAKER_02 (06:57):
Right.
So we're we're gonna do thingsquicker for the rest of this
year to make sure that we'rehelping you get what you need to
get with your tax guy and figurethat out.
Our process is quicker.
Yes.
Not the not the whole process,but our process.
Our process is gonna be quicker.
We're gonna get it on the roof.
Yes, it's gonna get on yourroof.
It's gonna get on your roof.
Um, it ain't gonna be turned onright away, but it's gonna get

(07:18):
on your roof.
Yeah.
Um, but again, it all depends onhow you and your accountant
determine how you look at thecode and determine what it is.
I think one of the key factorsis not only being on the roof,
but you need to pay for it 100%by the end of the year.

SPEAKER_01 (07:30):
Yeah.
And that's that's another thing,too, that's important for people
to know.
Like when a homeowner signs acontract and they pay their
deposit and all that stuff.
Some of the holdups are not us.
It's not the utility, it's notthe jurisdiction.
Right.
It's you.
You are the holdup.
When we say, well, you know,when we contact you and say,
Hey, we need this, do youapprove of that?
And they're like, Oh, I'm gonnaget back to you next week.

(07:52):
Like, okay, well, math this goesinto a holding pattern.
It's you know, yeah.
So we're not gonna allow that.
We need a responses ASAP.
We need to get this thingmoving.

SPEAKER_02 (08:00):
So we're gonna be more aggressive with you.
Um it's funny.
We just had an operationsmeeting this morning, and it was
some of the things we're talkingabout is you know, there's all
these jobs lined up right now,and um talking to the project
managers, and they're like,Yeah, we're waiting on the
customer for this.
And I'm like, no, we we don'twait.
Yeah, we get on the phone withthe customer and we force
decisions right now.

(08:20):
We can't wait for them to thinkabout something.
We've got to make things happen.
Did they get the HOA stuffsubmitted?
If they haven't, why?
They need we need to push themto do it.

SPEAKER_01 (08:27):
Yeah.

SPEAKER_02 (08:28):
Um, we need to make sure that they're doing
everything we need them to do tomake this job move forward
because otherwise, it's notgonna happen.
And then I know it's gonnahappen at the end.
You're gonna come back to us andsay, why didn't you get it on in
time?
Well, you play a huge role inthat.
You slowed us down.
So we're gonna we're gonna be alittle, a little pushy with you
to try to help you get to thefinish line.
It's a tough love thing, youknow.

(08:50):
And it is, it's tough love.
And when it's all said and done,it comes down to you and your
tax guy sitting down with whatyou have and figuring out how
you're gonna do this and if youqualify.
We're gonna do everything thatwe think you need to do, but on
top of that, it's between youguys.
Right.
Right.
Um, so that that's really keyand that's important.
So you need to understand that.
So that's kind of our plan.
I I think honestly, that as forthe cash deals, um, I think we

(09:14):
may be good into selling theminto November, like middle of
November, saying we can probablyget this on the roof for you
pretty quickly.
Are we going on the record withthat?
I I know, but I think that'swhat we're thinking.

SPEAKER_01 (09:24):
This is the record.

SPEAKER_02 (09:25):
This is it's the record, but I that's where we're
thinking right now.
It's all gonna here's what it'sgonna depend on.
So I talked about this last timewe did a podcast.
Every day that passes, there'ssomebody else in line in front
of you.
Yep.
So every day that passes,there's another slot that's
taken up for install.
Yep.
I've only got so many days andso many slots, right?
Yep.
We are going to work weekends ifwe need to as far as

(09:48):
installations, uh, useadditional crews if we need to
to try to make more slots.
Right.
But there's only so many slotsyou can make.
Right.
So it's it's gonna come down toevery day that passes, that's
another slot that's taken takenaway.
And every day I see more andmore sales are coming in, which
means I haven't seen sales andand appointments at this level
since 2017.

SPEAKER_01 (10:09):
Yeah.

SPEAKER_02 (10:09):
And that was when APS got rid of the net metering.
Right, right.
This is what that is onsteroids.
Yeah.
So you need to move.
So I I know I'm talking to acouple of people right now that
we're going through it, and mymy one thing that I'm saying to
them is hey, Harman's not thatcompany that ever tries to push
you.
You know, we talk about that allthe time.
We are the anti-pushy company.
But in this scenario, we'rebeing really honest and looking

(10:31):
at you and saying, you need tomove if you want to do this by a
certain date.
If you don't care about that,then take your time.

SPEAKER_01 (10:36):
Sure.
Yeah.
I I I do have a a couplecustomers who they don't care
about the tax credits.
That's fine.
That's fine.
It's you and your decision, butI do know that there's other
people who do.
So there's a lot of people thatdo.

SPEAKER_02 (10:46):
Yeah.
So if you're a cash customer,move.
Yeah.
If you're a finance customer,you better really move.
Right.
Because again, when you read thecode the way I read it, it to me
it states being paid for by theend of the year.
I don't control when the financecompany pays me.
Right.
But I know they have theirmilestones and they can take all

(11:08):
the time they want.

SPEAKER_01 (11:09):
Yeah.
A lot of people don't realizewhen you sign the loan documents
or the install contract thatfunds aren't automatically just
available to us.
We don't get paid that day.
No, we don't.
You know, there's there's steps,there's processes to it.
So it's not actually funded andpaid for until we go through
those processes.

SPEAKER_02 (11:24):
So again, we're going to defer to you and your
accountant to figure out whatthat means and how you work it
on the finance jobs.
We're actually having people nowsign a um a document that we've
developed that basically says,hey, we recognize the craziness
right now.
We're going to do everything wecan to get this on your roof as
quickly as possible.
Um, we're going to ask for yourcooperation in that.
And by the way, if you financed,just understand that if the code

(11:48):
does say this, if this is howyou interpret it, we don't
control when the finance companypays us.
Right.
So you have to figure that outon your own.
We don't, we can't guaranteethings for that.
Doesn't mean you can't go it anddo it, but I'm just telling you,
it's just a little, little rockythere.
So you got to figure it out.
The key thing for me is ifyou're a cash customer, move
now.
I think you'll be okay.
Sure.
Finance customers, I thinkyou're living on the edge.

(12:10):
Um about leasing?
So leasing has changed, right?
So leasing changed a few weeksago.
Actually, we changed it about amonth ago.
Is so the leasing, here's howleasing works.
Let's break this up.
It's considered commercial,right?
Because a third-party ownershipis a commercial business that
can take advantage of, I thinkit's the 45D um tax credit for

(12:32):
commercial businesses, right?
So they qualify for that, and Ithink that's through 27, if I
remember right.
Um, there's safe harboring rulesaround that.
Safe harboring mean there has tobe equipment that's bought at us
before a certain time period,construction needs to be started
at a certain time.
There's all these rules aroundit.
But for today, what it means isyou can go ahead and lease with

(12:52):
domestic content.
It has to be domestic content.
Um, and that leasing company,the TPO, as we call them, third
party um organization, theyqualify for the tax credit by
doing that.
So they're incentivized bydomestic content and everything
else to get that 30%.
And uh that's going to beavailable for a while.

(13:13):
So you can go ahead and leasenow.
And I got to tell you, uh, someof the rates that we've seen
with the leasing, because we'repart of a huge organization
nationally of about 90 companieslike us in this country that
install solar.
So we are part of that group,and as we get that group rate,
um, our leasing rates arephenomenal.

(13:34):
I'm talking, if you understandkilowatt hour rates, nine cents.
That's pretty good.
That's really good.
Nine cents.
I haven't seen nine centkilowatt hour rates since
probably 2017-18.

SPEAKER_01 (13:47):
So you mentioned because we are part of the you
know the organization of 90other companies, so if you're
not part of it, what would theybe paying for a kilowatt hour
rate?
We're paying nine cents orprobably nine cents.

SPEAKER_02 (13:56):
Eleven or twelve.
Yeah.
I mean pretty significant.
It's huge.
Yeah.
Um it's uh it's a differencebetween uh it's forty dollars in
your payment, maybe more.

SPEAKER_01 (14:06):
For the same size system, for the same thing.

SPEAKER_02 (14:07):
Yeah, it's like with no escalator.
So it's your payment doesn'tchange for 20 years, yeah, 25
years.

SPEAKER_01 (14:16):
And that just goes to prove what I know we
mentioned it before.
You know, some people get socaught up on like, oh, leasing
is bad.
I don't want to do leasing, I'mgonna do purchasing.
The market is uh as a solarcoaster.
Sometimes leasing is bad, andyou know, purchasing do or
financing is better, andsometimes financing is not as
good and leasing is good, andhere we are on that stage again.

(14:36):
You know, that's why it'simportant, I think, to have all
those different tools forhomeowners.
Like, hey, what is what what'syour unique situation?
What what do you need?
Right is a lease, does a leasemake sense to you?
Does it purchase?
Does it cash?
What makes sense to you?
Because we can offer everything.

SPEAKER_02 (14:50):
Yeah, and I I think once we get into the leasing
world, and that's where we wereabout to 2017, we were 90%
leasing.
Right.
Right.
We didn't start doing a lot ofcash business until 2018.
And now that was that's beenprobably, you know, 70% of our
business.
Yeah, maybe 80% of our business.
And now it's gonna do the exactflip.

SPEAKER_01 (15:08):
Exactly.
Financing's gonna change alittle bit, and it's gonna be
not as attractive.
And now leasing's gonna beattractive.

SPEAKER_02 (15:14):
And interesting.
So I when I was at so I want tomake the point, leasing looks
phenomenal going forward.
So don't worry, we got you withleasing.
We got the best leasing programin Arizona by far.
There's no one that's gonnamatch this.
You want to come to us.
Um, nine cent power, and I'meven talking to them about the
ability to get it down to eight.
Ooh, you heard it here first.

(15:35):
That's what I have.
I have an eight cent fixed leaseon my house, and I got that 10
years ago.

SPEAKER_01 (15:39):
Imagine that.

SPEAKER_02 (15:39):
So, yeah, that's like getting gas for 99 cents
for the next 20, 25 years.
That's insane.
That's pretty good.
Especially when you think thatAPS right now averages about 16,
17 cents.
You're talking about locking inpower at nine or eight cents.
Yeah, that's a big deal.
That's a big deal.
Um, so talk to us about leasing.
But one of the things I did atRE Plus yesterday is I went

(16:00):
around and I talked to some ofthe finance companies.
So and you'll see that on thevideo that I'm gonna release.
I talked to one of our partners,Credit Human, um, who great
partner.
Um, they're they probably havethe best finance program that
we've had for the last fewyears.
Because they don't have all thebig fees and stuff, and they've
kind of stayed away from the there-amortization payment changes
where people start real low for18 months and then they go high

(16:22):
after month 19.
They they don't do that, theyalways start it at the highest
possible point, and you couldbring it lower.

SPEAKER_01 (16:28):
Yeah, I liked that approach because it it keeps
shady sales reps in check.
You know, the shady sales repsgo, hey, this is your monthly
payment, it'll never change, allthat stuff.
And then 18 months down theroad, their payment goes up and
they go, What the heck?
What happened?
Credit humans backwards.
It goes, yep.
It starts out the high, likethis is the worst it'll ever be.
It can only go lower after that.

SPEAKER_02 (16:47):
And what make no makes no sense, and and they got
this data from them, only sevenpercent of the population of the
people that do the um solarloans um actually take advantage
of the credit, the tax credit.

SPEAKER_01 (16:57):
Right.

SPEAKER_02 (16:58):
Seven percent.

SPEAKER_01 (16:59):
That's crazy.

SPEAKER_02 (17:00):
That's crazy, that's nuts.
Yeah, yeah.
So do we care about tax credit?

unknown (17:04):
Right.

SPEAKER_01 (17:05):
The tax credit's going away.
Well, seven percent.
Only seven percent of you usethem, so it doesn't matter.

SPEAKER_02 (17:09):
So, I mean it is what it is.
But so I I talked to credithuman, met with one, and I have
a little interview with him thatI'll post.
Um, great guy, greatorganization.
They gave me a little sonfigure.
I was playing with it on yourshoulder.
It was kind of funny.
You'll see.

SPEAKER_01 (17:23):
I can't wait to see this video.

SPEAKER_02 (17:25):
He didn't he didn't move when I it was funny.
He's he's really good on camera.
He I tried to distract him, hewouldn't do it.

SPEAKER_01 (17:32):
I don't know, it's like a puppet, like a
ventriloquist.

SPEAKER_02 (17:34):
It's it's like one of those little sockets, it's
not a sock thing, but it's likea little doll or something.
I don't know, I can't explainit, but it's kind of cool.
All right, anyway, I got it andplayed with it.
I gave it to my dog when I gothome.
Um and she tore it apart.
Yeah, but anyway, so and he saidCredit Human is coming out with
a new product next year thatwe're gonna love.
Yeah, wouldn't tell me anythingelse.

(17:54):
He goes, You you and yourcustomers are gonna love it.
Okay, and I believe him becausethe product they have now we
love.
Yeah, so it's even gonna bebetter than that.
So I was like, that's cool.
Um, so that's that's coming.
I talked to them.
I talked to a couple otherorganizations.
We talked, we talked, we talkedto Lightreach, who a Palmetto,
who was our lease company.
Um, Erin, I interviewed her.
Um, Erin's great.

(18:14):
Uh so for leasing, she's ourrep.
And we're gonna try to bring heron.
She's local rep, so we'll try tobring her to the podcast to talk
more about leasing probably aswe go forward so we can get more
people more and more uh engagedand informed on leasing and how
it works.
I really want to hit on thathard because I I want to dispel
the myth of how bad leasing isgoing forward and actually how
good it is and what it does foryou.
Yeah.
So we'll bring her on and we'lldo a podcast about that.

(18:37):
So I talked to her a little bit,talked to a couple other
companies like uh Sun Gage andDividend and all them.
So Sun Gage is not somebody weuse right now, but they're
coming out with some newproducts they're pretty excited
about.
So we'll see what they have tooffer.
Um, dividend is they ended mostof the finance companies are as
of right now or in the next weekor two, are ending their solar
loans as we know them with there-amortization in them where

(18:59):
the payment changes at 19 monthsand going to a more traditional
type loan.

SPEAKER_01 (19:03):
Yeah, this is your payment, right?

SPEAKER_02 (19:05):
So those are all changing in the next week or
two.

SPEAKER_01 (19:08):
So I mean So if you want solar, finance it, yeah.

SPEAKER_02 (19:11):
Yeah, it's a big deal.
But we still have credit humanfor now.

SPEAKER_01 (19:12):
Yeah, yeah.

SPEAKER_02 (19:13):
Um, so those are all the big changes happening with
that.
Um, talk to uh the panelmanufacturers, uh, a few of
them.
Uh we're big with Q cell.
Uh, like I said, the thedomestic content Q cell stuff is
not gonna be available until atleast December at the minimum.
Um, they're just going throughtheir issues right now with
getting sales in from China andeverything else.

(19:34):
It's again, it's supply anddemand.

SPEAKER_01 (19:36):
Supply and demand.
Demand's really high right now.

SPEAKER_02 (19:38):
We do have our amazing Jenko panels, and we got
plenty of them.
So that's the good news is onthe non-domestic content side,
the Jenko panel is 430 watt,highly efficient.
It's our primary go-to panel.
We have a ton of them.
So we're not, we don't have wedon't have a shortage because of
what we did to secure so many ofthem.
Right.
So yeah, we planned ahead andwe've taken care of that.
So we're not gonna hurt forthat.

(19:59):
We've got our end phase, we'vegot our Tesla.
Um, we're in good shape withthat equipment.
So because we took advantage ofit, we we we thought about it
early and went ahead and gotstock.
So we're good.
Good.
The domestic content stuff, noone's good.
Right.
So if anyone's out there tellingyou they can give you a domestic
content lease or something rightnow that they're gonna be able
to install in the next month ortwo, I'd question it.

(20:20):
Yeah, because the equipment'snot there.
Um, and there's only certainmanufacturers available on the
lease.
I know the three of them, andall three of them have told me
that's that's not there.
And I know a big installer inthis location in a Phoenix that
highly is dependent on Hanwan Qcell, and they're having the
same issue.
So, and that's all they do issell that.
So same stuff.

SPEAKER_01 (20:41):
It's all the same thing.
Yeah, I feel like you're gonnahave a lot of sales tactics and
gimmicks and all that stuff herein the next couple months trying
to get you to sign.
Scare tactics mainly.

SPEAKER_02 (20:51):
Yeah, the big thing I'm hearing is a lot of people
are gonna stop not guaranteed,no one's guaranteeing you
anything.
They can tell you they are, butthey're not.
Unless they write it on paperand say they're gonna give you
the 30% back if they don't getit in time, right?
It's not a guarantee, it's justlip service.
Um, and I'm not stupid enough todo that because I know there's
other factors that I can'tcontrol.
So I'm not gonna guarantee adarn thing.

(21:11):
Right.
Do I think I can get it on?
Absolutely.
Am I gonna guarantee it?
Heck no, I don't control it.
Exactly.
So I just not gonna that's badbusiness.

SPEAKER_01 (21:18):
So read your paperwork before you sign it.

SPEAKER_02 (21:20):
It's bad business.
Yeah.
So but I know that a lot of thecompanies are actually getting
ready to stop doing their lipservice guarantees here in the
next few weeks because even theyrecognize that they're not gonna
probably be able to do it.
So we're getting close to thefinish line, but like I said,
we're gonna be we're gonna offersomething a little different to
kind of get it on the roofquicker.
So we're gonna we're gonna beout there until I would say at

(21:41):
least the beginning of Novemberdoing that.
More to come.
More and more to come.
More and more.
Okay, so I mean, that's that'skind of where we're at right
now.
That's the stage.
Leasing is where we're goingforward.
Um, what what else do we want tohit on?
I know there was more.

SPEAKER_01 (21:55):
There's always more.
We talk about a lot of thingsthat we should do on the
podcast, but we always forgetwhen we're actually in here.

SPEAKER_02 (22:01):
Yeah, I mean, I mean, and that that was the key
stuff we really wanted to sharewith you guys.
The RE Plus was was a greatshow.
There's a lot of optimism forthe future.
I'm looking forward to wherewe're going next.

SPEAKER_01 (22:11):
Any cool new technology coming down the
pipeline that you can share?

SPEAKER_02 (22:17):
Not that I can share right now that I, you know, I
can tell you that um I'veactually sold a few, I don't
typically do sales.
Um that's not my job, but I'veI've helped some people and I've
done some sales.
And one of the things that I'mactively doing is I know what
else I want to talk about.
I'm I'm I'm giving people what'scalled active monitoring on
their systems.
Yeah, you can talk about activemonitoring because you kind of

(22:38):
brought it to the forefront.
That's my baby.
Yeah.
So go ahead and talk about whatactive monitoring is.

SPEAKER_01 (22:41):
So a lot of times people will call in and say,
hey, my solar system's notworking because my bills are
high.
Well, then I tell them, well,there's really only two reasons
why your bills would be high.
Either your solar system is, infact, not working or your usage
has gone up.
And probably 90% of the timeit's because their usage has
gone up.
And if we look into it and spendall this time and resource and

(23:02):
resource and go, hey, your youknow, usage has gone up, you
know, 40% in the summer.
Why is that?
Like, oh, well, I had a houseguest move in, I got an electric
car.
Like, okay, well, that's gonnamake your usage up.
So your solar's working fine,but your usage has gone up,
which made your bill go up.
So um, and then another aspectthat we have that you know, I
always call it like your checkengine light with your with your

(23:25):
car.
When your check engine lightcomes on, the dealer doesn't
just magically call you and say,hey, by the way, I noticed your
check engine light came on.
You have to call the dealer andsay, My check engine light is
on.
Same thing with your solarsystem.
If something goes down, you getnotified.
But a lot of times people don'tpay attention to those
notifications.
They delete that email or thetext, they ignore it, and then
you know, three, four months godown the road and go, hey, my

(23:45):
solar system hasn't hasn't beenworking.
In fact, it's showing zeroproduction for the past couple
months.
Like, well, we can get outthere, you know, this week to
fix it, but you you're just nowcontacting us.
So we have this um activemonitoring um report that kind
of alleviates a lot of thosepain and suffering.
So, what it is is every monthyou'll get a report that shows,
hey, this is your consumption.

(24:06):
This is how much you've used.
Is it on par with what you weredoing last year or last month?
Has your usage gone up or ordown?
Um, is it within that range?
So that'll help alleviate thosecalls of saying, hey, my bill is
high because my usage has goneup.
And they get that report everymonth.
Every single month, yeah.

SPEAKER_02 (24:22):
It's kind of cool.
It is, yeah.
And if there's an issue withtheir system, it pings us
instantly.

SPEAKER_01 (24:26):
Yeah.
So what happens is if the gridnotices that your system hasn't
been producing in two days, youget pinged and I get pinged.
Yeah, not Harmon, but me.
I get pinged.
So I can I can take a look atand go, hey, your system is in
fact down.
So back to my check engine lightscenario, it is like the
dealership calling you saying,hey, your your check engine
light is on.
So I'll get a notification thatyour system is uh

(24:48):
malfunctioning.
So I'll we'll reach out to youand say, hey, guess what?
Your system's you know notworking when do you want us to
come out?
Yeah.
And I'm sure there's gonna be alot of times where homeowners
are like, oh, I didn't evenknow.
Because usually people don't payattention to their solar system
until after the fact, until theyget that high bill.
No one's really activelymonitoring it every day or every
week or you know, things likethat because they got other

(25:08):
stuff to do.
But this program, this system,actually will do that active
monitoring for you.

SPEAKER_02 (25:13):
This is a big deal.
Yeah, um, everyone out therewill tell you that, oh, yeah,
your system has monitoring.

SPEAKER_01 (25:18):
It does.
Yeah.

SPEAKER_02 (25:19):
Every system has monitoring.
Yes.
It doesn't mean that it'smonitored unless you're
monitoring it.
Right.
Right.
Even us before we had this, wewould tell you the system has
monitoring, but we weren'tmonitoring it.
Right.
So nobody monitors it.

SPEAKER_01 (25:31):
No one goes in and logs into your account every
single day and says, Who, thisis what your system is
producing.

SPEAKER_02 (25:35):
You have people that like to do that on their own,
God bless you.
Um, but you're very few peoplethat do that.
Yeah.
Mostly your engineers and peoplelike that like to do that.
Right.
There's very few people that dothat.
So this gives you the ability torest and not have to worry about
it because it's being taken careof.
It's being monitored.
This is awesome.
So I'm we're actually all theHartman salespeople are giving

(25:56):
this away for free.
We're just putting it on thesystem.

SPEAKER_01 (25:58):
Just included.

SPEAKER_02 (25:59):
It's for you.
We're giving it to you.

SPEAKER_01 (26:00):
It's a peace of mind thing.

SPEAKER_02 (26:01):
It's for one year, we give it to you.
If you decide after a yearthere's something that you like
and you want to keep gettingthat, you know, that report
every month and have it activemonitored, then it'll be like a
subscription fee.
Uh I don't like it's like 10bucks a month or whatever.
I don't know what it'll be in ayear, but yeah, it's cheap.
It's worth every penny.

SPEAKER_01 (26:15):
It's peace of mind.
It's insurance basically foryour system.

SPEAKER_02 (26:18):
It's worth every every penny.
So you're getting it for freefor the first year from us.
And then after that, if youdecide you really do like it,
you can continue it.
It's up to you.
Uh, but I love that product.
And then one of the other thingsI'm doing for some people is
I'll give them like a freecredit to do um panel cleaning
for the first year.
Yeah.
Which that's kind of cool.
We we partnered with um our guySun Bros.
That's right.
Um, they do all our panelcleanings for us, they're great.

(26:39):
Yeah, we love them.
And uh, so we've been I've beendoing that anyway.
I'm gonna I'm letting peoplehave that because I think it's
cool.

SPEAKER_01 (26:45):
It is cool, it's it's useful when you know, when
it's when it's needed.

SPEAKER_02 (26:50):
Yeah, yeah, when it's needed.
And like my neighborhood, it'sneeded.
It depends on the neighborhood,but yeah, your new.
I'm gonna give it to you anywayfor a year.
I was like, that's it gonna hurtto have it for free.
No, not for free.
No, yeah.
So um, that's what we're doing.
We have those kind of things,and um, so excited about that
stuff.
Those are really good ads thatwe're doing, and we're looking
at adding other things as well.
And a cool thing that's cominghere soon, and we'll we'll get

(27:10):
really into that when we getclose, is we're gonna launch um
our new service website.
Oh, that's right.
For harm and service, right?
So we have a pretty good sizeharm and service business.
We've never really gone outthere as Harman Service and
pushed it, and we're gonnareally start doing that because
we're really gonna blow thatdepartment up as well.
Sure.
So we have such a huge customerbase that we take care of, and
then we do a lot of business forother companies because they're

(27:32):
out of business.
Um, so we we do a lot ofbusiness for those customers as
well.
And so we're growing our serviceside of our business even more
and we're launching a brand newwebsite that's dedicated to the
service side of our business.

SPEAKER_01 (27:42):
I think we average like three or four calls or
emails, inquiries per day ofcustomers that say my solar
company is out of business.
Yeah, I need help.
Every day.
Every single day, yeah.
Yeah, it's it's crazy.

SPEAKER_02 (27:54):
So we decided, hey, let's put ourselves out there
more.
Let's have a let's have awebsite out there to have let
people know, hey, we're here.
Yeah.
Right?
Because our our currentwebsite's not really, it has
that, but it's not a focus ofit.
Uh, but we're definitely gonnaput that out there and make a
big deal out of it.
So look forward for that.
That we'll get more into that aswe get close to it.
We'll bring our servicedepartment in here and and we'll
do a podcast.
We love having Larry in here.

SPEAKER_01 (28:13):
Larry coming here again.

SPEAKER_02 (28:14):
We'll have Beth come in here and we we can kind of
talk to them about service andstuff.
We'll get that down the road ina couple months.
So that's exciting.
Um, what else?
I mean, that's everything goingon right now.
I mean, we'll talk about our newofferings after we get on the
other side of what's going onright now.
We're gonna have some um newpricing options, some new tier
options as we get into nextyear.

(28:35):
Um, maybe more like a good,better best or a good best or a
better best or something likethat for solar.
Because if you're gonna buy cashsolar or finance solar, it
doesn't need to be the best ofcontent, right?
So there's different things wecan play around with to make it
very inexpensive.
Um, we'll have to look at thatand we're we're putting all that
together for next year.
Uh, we'll talk, like I said,about the leases more.

(28:55):
There's so much that's going on.
There's gonna be so much to talkabout after we get through this
uh next three months.
It's just gonna be rough.
Yeah.
I'm glad I'm not on operations.

SPEAKER_01 (29:06):
Ooh, maybe I should add that.
Yeah.

SPEAKER_02 (29:09):
So that that's all we have today.
Um we do have some guests thatI've lined up from RE Plus that
we'll bring in here soon.
Um, I definitely want to bringJuan in from Credit Human.
We might have to do a zoom castfor that.
Okay.
Um, and there's some otherpeople we've lined up.
So we'll have some moreepisodes.
I know we took a little bit of abreak um about a month or so.
It's been really busy witheverything going on.
And so there's a lot of movingparts right now.

(29:29):
And so it takes up a lot of ourtime.
But we didn't forget you.
We know you're there.
Um we and you know what?
We appreciate all the feedbackwe're getting because there's so
many customers that are callingin, that are meeting with our
reps, um, that are even talkingto installers, talking to our
PMs that say that they love ourpodcast.
They've watched every episode,which wow.

(29:50):
Um, it's a big reason as whythey're they're going to be in
business with us because theyreally trust us.
And and I we appreciate that.
We've been nothing but honest.
From day one about things,whether they're good or bad.

SPEAKER_01 (30:02):
Yeah.

SPEAKER_02 (30:03):
We are we are putting it out there.
This is who we are, this is whatwe believe.

SPEAKER_01 (30:07):
Full transparency, right?

SPEAKER_02 (30:08):
We're very transparent.
I'm a company, a verytransparent organization, and we
try to relay that.
And it seems like it's worked,and we appreciate the fact of
all the love we get back.
I know we hit uh a milestone onfollowers on Instagram and other
places.
So we keep growing and growing,and we're gonna continue to do
that.
Um, so we appreciate thesupport, we appreciate all that
that you guys bring to us, andwe'll keep doing this, we'll
keep fighting the fight becausesolar's going nowhere.

SPEAKER_01 (30:30):
Yep.

SPEAKER_02 (30:30):
But I guarantee you the people that are scamming
you, they're not going anywhereeither.

SPEAKER_01 (30:34):
So make sure you like and subscribe and all those
fun stuff so you get you knownotifications on when when some
new stuff comes out.

SPEAKER_02 (30:41):
Yeah, thanks for supporting us, and we'll see you
next time.
Bye.

SPEAKER_00 (30:44):
You've been listening to the Harman Solar
podcast with Ben and Ralph,bringing clarity to the
intersection of solar power andsmart home ownership.
If you found this episodehelpful, don't forget to like,
comment, and subscribe, and alsoshare the show with others
navigating the solar journey.
For questions and topicsuggestions, call 800 281 3189

(31:06):
or visit harmonsolar.com.
You can also connect with theteam on social media.
See you next episode.
Advertise With Us

Popular Podcasts

On Purpose with Jay Shetty

On Purpose with Jay Shetty

I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!

Stuff You Should Know

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

The Joe Rogan Experience

The Joe Rogan Experience

The official podcast of comedian Joe Rogan.

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.