Why Assuming Team Trust Is Your Biggest Leadership Mistake

Most leaders make one critical error when it comes to their team: they assume trust is a given. Roy Reid, an expert in organizational trust, joins Harmonious at Lunch to explain why this assumption is detrimental to your company's culture, retention, and bottom line.

In this conversation, Roy breaks down his evidence-based framework for turning trust from a fragile emotion into a robust leadership operating system. Discover the four types of people in any organization (Advocates, Allies, Agnostics, and Adversaries) and how to intentionally build relationships with each. Roy also shares how a simple 'Trust Contract' helped a failing hospital dramatically improve patient satisfaction and clinical outcomes, proving that building trust delivers tangible business results.

In This Episode:

(Note: Please review and adjust these estimated timestamps against your final audio/video edit.)

[00:00] - Intro: The Risky Assumption Leaders Make About Trust

[02:14] - The 4 Types of People in Your Organization (Advocates, Allies, Agnostics, Adversaries)

[06:21] - Why You Must Build Trust From the Inside Out

[07:12] - Trust as a Leadership Operating System, Not a Fragile Emotion

[10:14] - The 4 Attributes of Trust: Trustworthy, Authentic, Dependable, Influence

[12:38] - The Alaska Earthquake: Why Everyone Shows Up With a Different Reality

[14:20] - The "Trust Contract": A Practical Tool for Building Team Alignment

[15:40] - Case Study: How a Hospital Flipped Its Performance with a Trust Contract

[19:15] - Roy's Story: The Bracelet and the Daily Reminder of Trust

Most leaders make one critical error when it comes to their team: they assume trust is a given. Roy Reid, an expert in organizational trust, joins Harmonious at Lunch to explain why this assumption is detrimental to your company's culture, retention, and bottom line.

In this conversation, Roy breaks down his evidence-based framework for turning trust from a fragile emotion into a robust leadership operating system. Discover the four types of people in any organization (Advocates, Allies, Agnostics, and Adversaries) and how to intentionally build relationships with each. Roy also shares how a simple 'Trust Contract' helped a failing hospital dramatically improve patient satisfaction and clinical outcomes, proving that building trust delivers tangible business results.

In This Episode:

(Note: Please review and adjust these estimated timestamps against your final audio/video edit.)

[00:00] - Intro: The Risky Assumption Leaders Make About Trust

[02:14] - The 4 Types of People in Your Organization (Advocates, Allies, Agnostics, Adversaries)

[06:21] - Why You Must Build Trust From the Inside Out

[07:12] - Trust as a Leadership Operating System, Not a Fragile Emotion

[10:14] - The 4 Attributes of Trust: Trustworthy, Authentic, Dependable, Influence

[12:38] - The Alaska Earthquake: Why Everyone Shows Up With a Different Reality

[14:20] - The "Trust Contract": A Practical Tool for Building Team Alignment

[15:40] - Case Study: How a Hospital Flipped Its Performance with a Trust Contract

[19:15] - Roy's Story: The Bracelet and the Daily Reminder of Trust

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